I like splashing my cash on clothes, shoes (don't you?), fragrances, makeup, sneaks, my kitchen…read moreand big ticket home items. For small home decor accessories like small end tables, benches and accent pieces, I go to Home Sense, HomeGoods, etc. Hell- I even go to thrifts stores to find "that" unique piece. But there's a difference between ridiculous and affordable. The first of the two, is where Safavieh is at. On Central Ave in Hartsdale, Safavieh has plenty to choose from to decorate your living room, family room and bedroom and they've been doing so for a long time. I recently found a Safavieh brand, small 2x4 rug for my galley kitchen at on online store but tried my luck here and see if they have that style so I can whisk it away. Only available rugs are large Persian area ones with the exception of just 2 small rugs in colors I wasn't going for. I mentioned to the folks here I was in the market for a specific small size and a particular color rug. While the service was professional, I honestly felt that because I didn't drain my bank account with any of their items, tone and body language changed towards the end and were way off. But to their benefit, rugs are quality and these folks have a lot of daring pieces. Even the items that have cracks or marks on them, were outrageously priced.

I started working with a sales person in Stamford CT and for more than 6 weeks I persisted through…read moreconsistent bad customer service and incorrect information. I gave up and popped into Hartsdale a week later where Melissa took up my case and what a difference! It was like working with 2 different organizations. Melissa was fabulous. She even returned my calls!

Carpet Fair provided me with two beautiful carpets for my new apartment. Delivery was seamless and…read moreinstall was easy! Even my dog loves the carpet and stains come out easily when necessary. We got two carpets and they're very soft, durable, and plush - couldn't recommend Michael, Sam, and Mark enough for their help. Prices were decent too compared to competitors.

Really happy with the carpet! We are enjoying it and I was happy with my shopping experience at…read moreCarpet fair. It's an old-school place (I don't remember seeing a computer in there) but they had a great selection and the entire process was easy.

Ron runs a top notch operation! He is passionate about finding you exactly the right carpet for…read moreyour space. He is extremely knowledgeable, honest & fair. His installers were courteous, professional and tidy. I love my stair runner snd will never shop anywhere else!

Ron has been in business for 40 years. Why? He gives you very fair and reasonable prices. His…read moreinstallers are top notch, very clean and very efficient.

I took three Persian rugs to this store for cleaning. Two came out fine, but one was returned with…read moreripples (see picture). I left the rug on the floor for a few weeks hoping the ripples would settle, but they did not. I asked Baseer to take a look and fix the issue, but he denied that the rippling had anything to do with the washing--which is simply not true, as the rug was perfectly fine beforehand. He then charged me an additional $175 to "fix" the rug, but he was unable to do so. The rug still has ripples, and now it is also stretched out of shape (see pictures). When I confronted him about the poor quality of work, instead of taking responsibility, he repeatedly accused me of lying, raised his voice, and even said he never works with people of my background and nationality. This was despite the fact that I had already paid for his poor service and was only voicing a legitimate concern about customer service. To be fair, Baseer's prices are reasonable, but that is probably the only positive thing about his business. Unfortunately, the rug in question had deep sentimental value for us, and now it has been ruined. All he did was accuse me of lying while charging me for services he did not properly deliver. Absolutely terrible customer service. Stay away at all costs.

My experience with Baseer has been nothing but superb -- because of his professionalism, his focus…read moreon serving his clients, his talents and the quality of his work, and his reasonable pricing. It all started when Basser answered his work phone at 9pm on a Friday night two weeks ago (I had planned to leave him a message). He took my info and called me back the next morning, as arranged. When Baseer came to my home the following Monday afternoon, we focused on two rugs - a small silk handmade Turkish that was in need of deep cleaning only and a 50-year old, 9'x14' green and ivory Indo-Chinese medallion rug. This rug was severely and unevenly faded, had damage on a small border area due to resting under a heavy upholstered chair, a few 1-inch "pock marks" in ivory areas of the rug, and badly "eaten-up" and uneven fringe. . He worked with me on an approach that would bring the large rug back to life - stunning and "whole' but, per my preference, showing small imperfections of age. And would keep the price in a range I was willing to spend at this point in time. After showing me some interim pictures post-repair, I realized it would be insane not to spend a little more to re-fringe the rug. Both rugs were back on my floors the following Monday afternoon and laid down by Baseer and his lovely wife, Veda. Already, I've gotten several "ooohs and aahs" from the small number of people who have seen the rugs. Baseer left last Monday afternoon with one more rug - a Chinese English Garden woolen runner that hadn't been cleaned since I bought it in 1991/92. The pictures Beseer sent this morning, after it was cleaned, show such bright colors that it almost looks like a different rug. And it also looks new, since he also re-fringed it. In addition to being a delightful individual, Baseer is very knowledgeable and talented (he does some of the detailed color restoration himself). He loves his work, has a sharp and artistic eye, and believes that he does well when his work makes his customers happy. All this at very fair and reasonable prices. What more could I ask for?

The great variety for any home need whether it is practicle or for a decorative. need! Plus the…read moreprice is right. I never leave empty handed!

0 Stars -- Extremely Disappointing Experience…read more My husband and I came to HomeSense to shop, and unfortunately, what happened at checkout completely changed the way I feel about this location. While we were checking out, Jonathan, the manager, began making homophobic comments about my husband and me, apparently not realizing that I understand Spanish. I may not look like I speak Spanish, but I understood what was being said. Hearing those comments from a manager was completely inappropriate and unacceptable. I have been a loyal customer at this HomeSense since this location opened over six years ago. My husband and I genuinely love the products and the store, which makes this experience even more disappointing. It's very difficult to feel comfortable returning to a store where a manager thinks it's acceptable to make comments about customers because they are a same-sex couple. This is exactly the kind of experience that pushes loyal customers away from physical stores and toward shopping online instead. HomeSense management should take this seriously. No customer should be made to feel unwelcome or disrespected simply for shopping with their spouse.

Charged us 30 shipping because an item they said they had in stock was not really in stock. Why…read moreshould we pay a penalty because they didn't have the items in stock? This is why everyone just buys on Amazon.

I placed an order for a couch and they attempted to deliver it unsuccessfully. They were unable to…read moredeliver it because it did not fit and was too deep. On the website, it says that the sofa is 39' deep. However, the delivery person said it is actually over 40' deep and, therefore, would not ship. I spoke with Catrina and we were told we would be granted a refund to our credit card, minus the cost of shipping. Then, I received an email that I would actually be receiving store credit for the sofa, minus the shipping. because "it is the seller's responsibility to measure correctly." I requested a full refund to my credit card because I should not be penalized when I did measure correctly and nowhere on the website does it say to account for any additional packaging inches added to the depth of the couch. They refused to do this and gave me no response when I asked how I was supposed to accurately measure for a couch when I do not know the actual dimensions. I am disgusted with West Elm and their terrible customer service and website.

14 months after insta carpet on the stairs, hallway, and bedrooms. the carpet is coming up on the…read morestairs! dry unexpected and disturbing!

Let's hope our recent experience was not typical of what takes place in this store. Indeed, it was…read moredreadful. Our initial contact was by phone to discuss a rug we were interested in. During the call, the salesperson noted the details of what we needed and promised to get back to us. Shortly afterward, we were in the neighborhood and decided to visit the store. That day, however, the salesperson we had spoken with was not there. Another gentleman was kind enough to help us. The next day, we got a call from the salesperson, who quoted a price of $5,200 for the rug, which was 9 by 14 (approximately 15 square yards). We were shocked by the quote and asked for a breakdown of the costs involved. His response: We don't give breakdowns. Then we learned that delivery to Manhattan (from White Plains) would be $750. Oh my! That was the breaking point. End of deal. The absurdity of the pricing prompted us to go online to find other vendors of this same rug. It took only 15 minutes to discover the hot spot of cutrate carpeting in Dalton, Georgia. In one brief conversation with a friendly and helpful salesperson, we found out that the identical rug would be available for $2400, including delivery to Manhattan. Barely three weeks passed and the rug arrived, in perfect condition and exactly as we ordered. For us, Carpet World was operating on a different planet. When the price is more than double what you'd pay elsewhere, you'd have to have your head examined if you buy there.

Amazing service fabulous collection to chose fab installation no attitude here to please customer…read morethat is very hard to find, and does not matter what you pay!!! when I say my carpet installed I nearly fainted so beautiful classy I am English and I know my carpets and was brought up having English wool carpet that took a year for it to be made.

DO NOT UTILIZE. A TRULY WRETCHED BUSINESS…read more We have used Kanters on three occasions. The first two times were fine, which is why we went back a third time. The third time was a disaster and they could not have been less accountable or less accommodating. In short, Kanters sent us the wrong colored LVT flooring, which even if we were willing to accept it, was defective and not capable of being installed. In any event, my wife and I were immediately willing to accept a different color LVT flooring that Kanters had in stock so that our construction was not set back weeks (we still had to pay our contractor for two days of work reserved to install this flooring, which now could not occur). Rather than doing what was necessary to immediately deliver this new LVT flooring, Kanters said it did not have staff to do that but eventually "agreed" to allow my wife and I to do all the manual labor ourselves (picking up 25 boxes weighing 60+ lbs each). Making it almost comical, Kanters had the gall to ask that we also bring back the 25 boxes of wrong colored and defective flooring so that they could get their money back from the manufacturer (which we did). Thus, my wife and I performed a half day of manual labor to correct Kanters' mistake because, apparently, they do not have adequate staff. When we asked for a credit, this is a quote from Brian Kanter: "These type of positions are the reasons that most small business no longer exists in our world. For some reason society has the belief that perfection exists and that a manufacture never makes a defective product or sends the wrong product. I wish that was the case but it's just a fantasy." Mr. Kanter went on to equate us transporting 50 boxes of extremely heavy flooring to the time he had to return a broken TV to Best Buy. In other words, don't expect that what you get will be what you ordered or even correct. In the end, the "credit" they offered was that they were not going to charge us extra for having to pick new carpet to match the different colored flooring (something he admitted they otherwise normally do). I think the moral is shop here at your own risk. If everything goes fine they are a run of the mill flooring company. They hardly answer their phones and take days to respond to emails. But, if things go poorly, you better expect that they will shift the blame to their manufacturer and/or to you. They will not be out of pocket - you will (just as we are).