First, I want to start by saying that I don't normally write reviews for businesses...in fact, this is the very first Yelp review I ever wrote. But I was so pleasantly surprised by the experience, I thought I owed it to them to write a great review...they certainly earned it!! I visited Nardone Bros. Furniture last Thursday (12/29/2016) to look for a new recliner for my living room. I planned on shopping around and made a list of all the furniture stores in the area. Nardone was my first stop. Upon entering the store, I was immediately taken by the deceptively large showroom (the store looked smaller on the outside). They had such a wonderful quality selection of everything from bedroom sets to living room sets to dining room and kitchen furniture. I was immediately greeted by Steve, one of the owners' sons. He was so sweet and courteous. I told him what I was looking for and he stayed with me to help me find the perfect piece. He was kind, knew his inventory backwards and forwards, and was a pleasure to deal with. He was never pushy and answered all of my questions with a smile. I fell in love with an electric Ashley recliner and he gave me a great price and even included free delivery and set up in my home! I told him that I still wanted to look at other stores, as I wasn't really looking for electric (ie, I wanted something in a less expensive price range), and I would come back if I couldn't find anything. He told me he could get me the same model recliner in manual if I wanted, which would put it in my price range, but I told him I still wanted to look at other stores and weigh my options. He had no problem with that (which speaks volumes because most other salesmen would give you an attitude at that point...as if you had just wasted their time) and told me he would be there until 5:00 pm if I wanted to come back. I went to two other national chain stores in the area: one of them didn't have much of a selection and the other one, the salesman didn't seem to want to be bothered helping me. After he finally asked what I was looking for (I had already found it WITHOUT his help), he quoted me a higher price for the same recliner I saw at Nardone Bros., PLUS a delivery charge, even though this store was closer to my house. Needless to say, I went back to see Steve at Nardone, not JUST because his price was better, but because I was so impressed by his level of service and courteousness. I pestered him with a bunch more questions (which he still answered patiently and with a smile), including asking him if he could deliver it by the following Tuesday, and he gladly offered to deliver on Saturday afternoon (two days after the purchase and on New Year's Eve to boot!). Steve's brother and son (Steve Jr.) delivered the chair, right on schedule...on Saturday at 3:00 PM. They set it up and showed me how to use the backup battery power. They were just as nice as Steve was (I guess it runs in their family). They even threw in the backup battery pack for free!
I know I might sound a little old fashioned, but there is something to be said for the service and care that can only be provided by a small family-run/owned business. I will DEFINITELY come back when I need any other furniture. They made me feel like a part of their family, that's how well they treated me. I will certainly recommend Nardone to everyone I know. Thanks again guys!! read more
