My husband and I have used Boxby before and have always been satisfied with their service. However, that drastically changed this month. We ordered boxes to be delivered on Monday as well as on Wednesday. We received confirmation notices that we could expect the deliveries at specific windows. Come Monday we didn't receive the boxes and attempted to call them, only to discover that they were closed. The next day after calling, we were told that due to a migration issue of their system, our order was not actually placed and we would not be receiving any boxes. There was no notice on their website notifying people who are going there that there was a current issue with their services and or anything to stop people from doing what we did. This is completely unacceptable as a customer service company, and especially the impact that this has on it's customers when it is known within the bay area that we have very tight moving windows. I find it impossible to believe that they had no way of checking to make sure that their previous system was processing orders so that they could notify people after an order was placed that there was a bug and what to/not expect. I myself have been a part of multiple system migrations, and I have never seen something like this that so negatively impacts accompanies company customer base. read more

Unreasonable company/employees and will charge you extra fees My window of pick-up was between 8 and 11 am. The driver arrived at 9 am and I had the 40 boxes ready, but I couldn't find the dolly. I was looking around my garage for it and as soon as the man finished packing the boxes, he said he was going to mark the dolly as missing. Well 2 minutes later I found the dolly and I tried calling him but he didn't pick up. When I called central offices, they told me it was too late because he was "in route to the next location" and that I had to either take the dolly myself (mind you I am 9 months pregnant) or pay $30 for them to pick it up. All because he couldn't turn around and drive 2 minutes. read more

Boxbee - Self Storage Near Me - San Jose, California

Boxbee moving created are the way to go! The crates are light, sturdy, and extremely stackable. You can practically place any items in the crates with out the fear of the crate breaking like your conventional cardboard boxes. Also, the cost of renting the crates is far less than buying moving boxes... For a 2/2 move I used about 25 crates. read more

Boxbee - Boxbee Boxes - Self Storage Near Me - San Jose, California

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I used Boxbee in my recent move and they were fantastic! The crates were clean, large and sturdy. They were perfect for any large items, especially kitchenware as I always find those items hard to pack! The crates were stackable which made them easy to transport on a dolly and it gave me a sense of security that they wouldn't topple over. It also helped save me so much space! Boxbee made the whole moving process easy. Their customer service was great and they were quick to answer any questions I had. I'll definitely be using them in the feature. read more

Boxbee - Self Storage Near Me - San Jose, California

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They really suck. Don't trust them with your stuff. My boxes arrived on time. I packed them. They picked them up. That's about all that went right. Their email system messed up and sent me packing instructions 2 weeks after my items were already picked up. I ended up with a bunch of serial numbers for my boxes but no pictures, so I couldn't figure out which was which. Customer service was really slow. After several weeks of back and forth, they agreed to send my boxes back to me so I could re-inventory them. When the boxes arrived, one was missing. I checked my account and there was 1 fewer box than I had sent them. I'm trying to get the situation resolved. No idea if they'll be able to track down the missing box. Fortunately it was something replaceable, but many of my items weren't - I had stuff from my wedding, plates from my grandmother, etc. What if they had lost those? They offer wardrobe boxes, but don't ship or store them correctly. When I opened the wardrobe box, half of the clothes were in a pile on the floor. They had definitely been turned sideways (the boxes are labeled with an "up" arrow). read more

I used Boxbee for my move from SF to LA. The boxes are great. Very sturdy, spacious, stackable. They come with plenty of labels and zip ties to secure the tops and close the boxes. We bought the 40 pack and realized that we didn't need to use all those and asked Boxbee if they could pick up some of them early. We were able to work out a deal to use 25 boxes (which is equivalent to their smallest package) and they would come to pick up the unused boxes in SF before our move. We were reimbursed for the unused boxes which was great. They held up well during the move and our moving company even commented that they really liked the boxes - so they are mover approved! Finally, once we arrived to our new place, we realized that we would need more time to unpack and boxbee was able to accomodate us by allowing us to keep the boxes a few extra days. Overall would recommend using these and the company was flexible with our changes thoughout. read more

Boxbee was a miracle! I am in the process of moving and needed containers that would help speed things along. In addition, I didn't want the inconvenience of using cardboard boxes as they take less room and aren't as durable in withstanding heavy items. With Boxbee I was able to place anything imaginable and know it will remain intact and safe. In addition, they're easy to assemble on top of each other as you are not dealing with different sized containers. They were easy to carry and I was impressed with the quality of the containers too. I also like the fact that the containers are environmentally friendly and it's sole purpose is to be reused as often as possible, which is great. I would definitely use Boxbee again in the future and would recommend them to anyone, whether you're moving, placing items into a storage unit, etc.! read more

Boxbee - Boxbee containers full of clothes, toiletries, purses, etc. - Self Storage Near Me - San Jose, California

I have been getting serious about purging any excess items I tend to hold on to. I finally parted ways with boxes I just lugged around move after move without even knowing what is inside. It's a relief. So I have this opportunity to box up items that I need to keep but not have to keep at home. I know they are safe and can accessed anytime. I have so much room at home now. Boxbee is a great service for those who do not have a lot of space but not enough to spend on self storage. My experience with self storage is I need the unit big enough for me to store my boxes but also need to get to them easily, this never happens. Self storage is expensive too. Its inconvenient and there are often reports of break ins. Boxbee allows me to manage my crates online and add descriptions of each crate so if I need to access them I know exactly which crate and they will deliver to me and/or pick up next day. You can zip tie them shut for added security. I would recommend storing your stuff in these crate, not a service for storing furniture, but whatever you can fit into the crates. It's affordable too. read more

They called me right at my delivery time and told me they wouldn't be able to make it because they didn't have enough drivers. Instead of trying to solve the problem, they suggested that we reschedule for next week. Moving is a time-sensitive event and something that can't be easily rescheduled. Customer support did not try to help solve the issue at all. Do yourself a favor and go with another company. read more

They were life savers! The process was very easily and smooth. If I know someone moving I will recommend. If and when I move again I know where to go! Thank you all for making moving just that much easier! read more

Supposed to deliver on Friday, they don't. They don't have a working phone number. I emailed & they said the truck is broken and will deliver on Monday between 10-11am. At 930am the delivery man calls & says he is outside. He left the boxes on the sidewalk and left. I had to carry the 40 boxes up my 3 flights of stairs by myself (when I booked the service they knew I lived on 3rd floor - they said they would bring them to my front door). Terrible service. Use literally any other company that you can. read more

Boxbee is SO AWESOME. We were 'legacy' customers--which, in case you're wondering is because we're super fancy. And also because we started using boxbee before they switched to plastic crates. I must say, the service was always good, but the plastic crates were a nice improvement. And the integration with pictures, tags, etc is really seamless and very slick. The boxbee reps have always been timely, courteous and willing to bend over backwards to pick up my extra junk. $6/month? Are you kidding me? Done. This is such a great alternative to renting a $200 storage unit. Get on board. Do it now. You're going to be amazed at what a fantastic service this is. read more

Boxbee is quite possibly one of the most exciting things that has happened to me in a long year. I was in a tight spot and my wallet was small, but I desperately needed to store things. I started looking for storage units, but they were all $100-$200 a month - for the smallest spaces! Then, I came across Boxbee. Boxbee delivers storage bins (as many as you need) to you and you pack them up, and they take them away - all for free! And it's only $6/month per box to store. I managed to fit the bulk of my storage items into 4 boxes, so I will only be spending $24/month! Also, Dori and Stephanie are incredible. Dori went out of her way to drop off my boxes AND pick them up in the same day, and Stephanie has been very quick to reply to any and all messages/calls I have left, and both have addressed any and all concerns and issues that may come up. I give Boxbee an A+! Never again will I mess with Public Storage or any other storage business... Boxbee = forever and for always! read more

For what it is and what it says it will do, Boxbee is perfect. Timely (as in Swiss trains) delivery of empty boxes and pickup of full ones. Great online tracking. We used them when we packed up to redo our floors. The only problem is I wish they also went through your stuff and got rid of most of it before returning the boxes. read more

I love this company! I am in the middle of getting ready to move and am not sure what will and won't fit into my new place. Having the option of storing with Boxbee has relieved a lot of anxiety for me. I packed up my Boxbee boxes with the items I won't need right away but don't want to toss or donate. The people at Boxbee are professional, kind, prompt, and really go above and beyond. They even sent a sweet gift to thank my mom and me for being their first mother-daughter customers! I wish I had thought of this company! read more

Renting moving boxes is great improvement over using cardboard boxes. Have used rental boxes for many moves and decided to give Boxee a try. Boxes are solid and clean and delivery was done in the time window given. The delivery guy was great. On the other side of the coin, Boxbee is struggling to commit to specific delivery windows in advance. They ask for two delivery windows when you book and then the day before the delivery they say what they can do. Not an ideal but in the end boxes were delivered. read more

The boxes are great but I had a bad experience during the box recollection process. When all is good, every company can outperform but it's the bad times that make a difference. Unfortunately this company's customer service sucks in that sense. Here is what happened to me... Last week, I moved into a large apartment complex with over a hundred units. The only way for visitors to enter the building is to use the lobby and take the elevator upstairs. However, the person who came to pick up the boxes did not check in the lobby to enter the building. Instead he only called me on my cell. Unfortunately I was in a meeting at that time and I could only return the call in like 3-5 minutes after. The person on the phone (Samantha O.) told me that the driver was already gone - despite the fact that my wife was waiting them at home. I asked if they could collect the boxes afterwards, but she refused in a rude manner. When I told her that we had babies at home and that the boxes were creating a safety risk she lowered her tone and accepted to collect them the next day. Well... You'd think the problem is solved right? Apparently, you are wrong! Samantha O. sent me an email stating that they'll be charging an extra $50 ($30 for the failed delivery and $20 for the extended rental) and this is all because the driver did not want to step out of his car to enter the building. Their boxes may be sturdy but the service I received really sucks. Others may have positive views but I would never recommend this company. There are plenty of alternatives out there. Boxbee. I just want to let you know that you may hbr made an extra $50 today but totally lost the trust of a customer! I had even sent you guys an email saying that the boxes could be picked up earlier. read more

Excellent service, quick and easy. As an international student studying in San Francisco this is a perfect solution for me when I head back home for the semester breaks. I have a lot of stuff that i couldn't possibly fit in my luggage, this is a convenient solution. I was very please with the service and will be coming back to them in the future, rather they will be coming to me to drop the empty boxes to fill ;) read more

We only had a few boxes to put into storage, so it didn't make sense to get a whole storage unit - too much money and hassle. A friend mentioned BoxFetch so we requested some boxes (which promptly arrived) and in just a few days our boxes were picked up and safely put into storage. BoxFetch was punctual and very professional. I felt confident that our boxes would be handled carefully and will be easy to get again when we need them again. I highly recommend this service and the team who worked with us. read more

Boxbee is amazing! Best storage I've ever used. Their customer support is amazing, either a call or an e-mail for confirmation every time something comes up. I really recommend them. read more

I am a student in San Francisco from out of town and Boxbee helped me out so much when it came to summertime storage. They always arrived promptly in picking up and dropping off my boxes upon arrival back in the city. When I need more boxes for storage, the delivered them the very next day. When I returned to school in August they brought all of my boxes back to me, but did not bring my one small item originally. I told the delivery man this and instead of me having to reach out and track down my mini fridge someone from Boxbee called me the same day to confirm the delivery of my item for the very next day at no extra cost. AWESOME SERVICE! read more

I was one of the first folks to use Boxbee, way back when they didn't have anything figured out and were using plain old cardboard boxes. I stored a batch of stuff in six boxes with them back in April 2013 and kind of forgot about them until yesterday (which was the day after Christmas). Yesterday I realized I really *really* needed something from one of those boxes: I'm going snowboarding in a couple of days and a bunch of my extra winter gear was stored away. I submitted a drop-off request on their site but was kind of worried: you see, soon after starting up Boxbee moved away from cardboard boxes and onto their own fancy plastic box design. I was worried that my old stuff had gotten lost in the shuffle, especially since they weren't showing up properly in my online dashboard. About 30mins after submitting my request I get a call from Burt at Boxbee who lets me know that all their old cardboard boxes are stored in a specific location and that he's going to go over there right now and find my stuff. So far so good. Long story short, Burt dug around the Boxbee warehouse until he had found every single one of my boxes and arranged for a drop-off early this morning. I was impressed that they handled that quick of a turnaround on Christmas without batting an eye. My snowboarding plans were rescued by awesome customer service and Boxbee won a loyal fan. Thanks, Burt! read more

5 stars! I don't write yelp reviews often but these guys deserve one. Super flexible, work hard to make sure their customers are happy and ontop of that are very reasonable when it comes to cost -- almost unbelievably so. When every other storage company looks dirty, smelly and overpriced, along comes Boxbee. They take it to another level. Will drop off and pick up at your convenience and can store almost anything. read more

Boxbee has changed my life in the span of 2 days (1 day really...) - i found. they came with boxes. they picked up boxes 4 hrs later and all my special off season items were gone from under the bed and out from the corners of my closet (bye bye, bad feng shui!) i dont need a full storage unit for $200 a month, just some space for about 8-12 crate sized boxes. having a city pied-a-terre is wonderful, but having only one closet is not. 1. they are SO NICE and helpful 2. the price is more than i could have hoped for 3. when i need my boxes, i go online and track the number and they will bring it to me for a nominal fee ($15 to find it and load it and $2 a box to deliver - amazing) and then take the empty box/boxes back or whatever else i swap out the contents for. my dreams have come true. .. my house is light and airy and all of my winter clothes, shoes, and holiday items are well within reach. all of my spring and summer beachballs and bikinis and sundresses and boxes of Halloween stuff are securely stored right here in SF! I could not recommend them more highly and have told everyone I know about Boxbee! read more

Boxbee rocks! When I was getting ready to sell my house I had to get rid of as much stuff as possible to stage the house. After the initial purge, I needed somewhere to put the items that we wouldn't need for a while since we would still be living there for a few months, I was looking around for storage places and stumbled upon Boxbee (thank you Yelp). I couldn't believe it - they would bring me boxes for free and take them back to their warehouse and then bring them back when I needed them? What a genius idea! Not only is it super convenient, it is affordable (cheaper than regular storage places), very well organized (you label the boxes, tag them and even take pictures so you know what's in each box) and their customer service is amazing. Seriously, they could not be any nicer or more flexible. Fast forward 4 months - I moved out of SF and wasn't quite sure how the retrieval would work since I had too many boxes for one load in their trucks. Alex assured me we would figure out a solution and so far it has worked out perfectly. A couple weeks ago he met my friend at the UHaul place with a bunch of my boxes so she could drive them up to me in the Uhaul truck and then he met her again when she was returning the UHaul to get my empties. I am going back to SF this weekend and they are going to meet me at my friend's house with the next load. Love these guys! read more

I recently moved into a smaller space and I was really struggling to figure out what to do with my extra stuff. Especially things like old records and sentimental items. I plan to reduce it eventually, but just didn't have the time to take care of it right away. But I didn't really have time to deal with the hassle of finding a good storage space and moving all my stuff. BoxFetch solved all of my problems. They brought me a bunch of empty boxes. After I filled them, they picked everything up and stored it for me. The overhead was minimal, and their per-box pricing made me confident that I was paying only for the space I needed. Once my new place is under control, I'll bring the boxes back one at a time. Except for the old records, which I'll just leave with BoxFetch until the IRS says I can get rid of them. I'm very happy I went with BoxFetch! read more

Probably the best customer service of any company ever. They offer a great service and they are never okay with a dissatisfied customer. They go more than the extra mile, they go the extra 10 miles. Save money by not renting a whole unit, save time by having boxes delivered and have faith that boxbee will be there for you should there ever be a problem. read more

These guys provide a great service. No more paying full price for an entire storage locker when I'm only storing a few boxes. As someone who doesn't own a car, it's awesome that BoxFetch delivers and retrieves the boxes. I just call them and they pick up my packed boxes (they even send the empty boxes for free!). Then it's out of sight out of mind until I need it again. Another great perk is their availability -- no more 9-5 storage facility hours. I can use the service when it's convenient for me. It's also really cool that I can organize all my boxes online and know what's in them. And when I want to retrieve something I can select exactly which boxes to have sent back to me. This a really nifty feature that I've never seen before. This helps me keep organized AND saves a lot of time making trips back and forth to pickup the items I need. I select the box, they bring it back. Easy. Only reason why I'm not giving 5 stars is that they won't come and pack/organize the stuff for me :) but I guess that's asking a lot from a storage company. read more

It's like an extension of my closet. I just pull my stuff when I need it.

These guys rule. I've stored many boxes with no hitches, and Brandon always shows up right on time with a big smile. I also took advantage of their $1 move/box promotion when we moved across the neighborhood a few weeks ago, and the process was just as seamless. If you don't have a lot of space and don't want to go through the hassle/cost of finding a giant unit, this is definitely the company for you. read more

Boxbee is fantastic! I've been more than happy with my experience so far. Just schedule a drop off or pick up and Boxbee will deliver your boxes/items right to your home or office. No more trips to a storage unit! The community manager, Alex, is great to work with. Boxbee comes highly recommended for all of your storage needs. A great addition to San Francisco and urban living! read more

Brandon & Alex from are INCREDIBLY service-oriented & flexible! My client made sooo many last minute changes and they were flexible, responsive and perfectly willing to help! I cannot imagine doing my projects as well as my clients' projects without them! THANK YOU Stephanie and Joel as well for all the follow up as well!! read more

I used Boxbee for the first time this past summer and I will definitely be using them again in the future. I made all reservations over the phone and every worker that I spoke to was extremely helpful, friendly, and went out of their way to make sure they were working with my schedule. You order your boxes, they drop them off in a timely fashion, pick them up in the same manner, and offer so many helpful alternatives for when they are returning the boxes to you-- such as a new location, dropping off at a roommates, or sharing boxes with a friend. Easy, great customer service, and extremely affordable! I would recommend this to anyone looking for these things when it comes to storage! read more

Excellent customer service, a simple storage plan, and low cost. Three of my favorite aspects of this unique company. THEY deliver and pick-up boxes and still arrive with a smile after fighting City traffic. I appreciate their immediate response to my initial inquiry about storage - even though their FAQs are so simple to understand. Customer service took the time to answer my question and provide the best solution. I have used this service for almost eight months, and am still pleased. Highly recommend! read more

This place is perfect, it will make you feel so much better after de-cluttering your home. I used it to get rid of 2 boxes stuffed full of Christmas decorations and old clothing. It's super cheap and so incredibly convenient to use -- they come to your home whenever you want! read more

This service is really helpful for students that are out of town. They drop off the boxes, pick them up for you and drop them off to where ever you are. The only thing is that the boxes or crates as you may are not that big but you can still put enough stuff in it. I also recommend if you are at a university to make your pick up date is as early as possible especially in May when everyone is using the service because there will be delays. I would recommend them not only for the convenience but also the price. Very reasonable. read more

I am living abroad this year for school and needed a way to store my stuff while I am gone. Boxbee is perfect - by far the most affordable and convenient option. I was recently back in SF and needed a few things, so I had the boxes delivered and picked up again within the course of 2 days and without any hassle. Boxbee has really made my life easy, and I am so thankful since the move abroad was stressful enough. The website is user-friendly, scheduling has been simple and convenient, and everyone I have met from the company has been extremely customer-centric. Awesome company and concept, HIGHLY recommend it! read more

Horrible service. I ordered some boxes and not only where they delivered hours later than they were supposed to be they weren't even the size that's stated on the website. Once I called to ask about the confusion the lady started being rude as if it was my fault for the false advertising. They eventually picked up the boxes with 100% dissatisfaction. One slight good note was that the driver apologized for the inconvenience. read more

I used them around this time last year, 2014. And I would use them again. Signed up on May 30 with a promotion. I was gone for the months of June, July, August. I got billed $12 July 17, $12 August 17, and $19 on September 3 ($15pickup fee + $2 per box). So I think the promotion was 1 month free with a minimum 3 months or something. It was cheaper then, but there were issues. I think it was hard to schedule pickups or a pickup was missed or something, but I was pretty flexible back then, and the company was just starting. Prices have increased since last year, so I would think that they have refined their process. Nice people! read more

I'm horrible at planning in advance, and realized I needed to store a bunch of my stuff for a month before moving into a new apartment. Boxbee was a life saver and made things so much easier for me - dropped off boxes for storage that week, picked them up two days later, and I was done. Both of the people I worked with directly were extremely nice, helpful and timely. I realized yesterday afternoon that I needed to get some of my documents I'd stored, so I scheduled for all of my stuff to be delivered to my new apartment this morning. No problems at all, and the guy even helped me carry boxes up three sets of stairs to my apartment. I'd recommend Boxbee to anyone. read more