Overall, the procedure delivered as advertised, and I'm happy with the results - I can see clearly…read morewithout glasses. Unfortunately, the post-op experience was very disappointing. The mandatory follow-up felt disorganized and impersonal. All patients were scheduled at the same time, which made the process feel rushed and overcrowded rather than patient-focused. The "lifetime warranty" was emphasized in a way that felt more like pressure than a benefit. I was told the follow-up appointment would take 15-20 minutes, but it ended up taking closer to two hours. For comparison, the actual procedure only took about 40 minutes. There didn't seem to be much respect for patients' time, and I was not given the option to reschedule. Hearing explanations about staffing call-outs during an appointment related to my vision did not inspire confidence. Bottom line: great results from the procedure itself, but the customer service and follow-up experience need significant improvement.

NEVER go here. They over corrected my vision and I have spent the last 4 months going in and being…read morerechecked, told first it was normal, then it could be fixed, then wait to months, then 2 more months... I went from being able to see perfectly with contacts to completely disabled. I can't see my food, my babies, its either my GPS or the road, my phone or the TV... I will never be the same and they keep blowing me off. NEVER EVER USE THEM

lynda pontello in the billing office of the eye center of st. augustine is so very professional,…read morecompassionate, efficient, and extremely helpful!!!! lynda is quite an asset to this business!!!!

Cataracts can return, as it turns out. I had mine removed 15 years ago. Gradually a blurriness c…read moredeveloped that I attributed to age related vision worsening. I went to an optometrist, got new glasses and my vision was still blurry. I returned, they made an adjustment, but it didn't help. I went back to an optometrist I saw in Orlando--but still no improvement. I should've gone to the Eye Center first! James Tammaro, MD is a hearty, friendly guy who took 2 seconds to diagnose the problem. It took a few weeks to schedule YAG laser treatment, but it worked immediately! The optometrist's prescription was fine after that. Great place!

I came here to see if I was eligible to have lasik done again on my right eye for distance. I had…read moreit originally done 1997; I loved it and was disappointed to learn ones eyes could lose some of its distance or up close vision. DD Jewell, LPN who did my exam was so professional and thorough I couldn't have been more pleased! She also said I may just want to wear a distance contact instead of eye surgery again then gave me a contact (with the stuff) to take hone and try! Florida Eye Custom Vision which has lots of offices and specialized doctors, is really great!

I strongly advise others to reconsider using this office. Communication has been frustrating from…read morethe start -- staff members come across as dismissive, and I often had to repeat myself multiple times during phone calls just to be understood. I underwent two separate exams, yet my prescription still does not feel accurate. Despite that, they require multiple follow-up visits throughout the year. Unfortunately, after experiencing several unexpected personal hardships that required me to reschedule appointments, I was later informed that I would be charged $400 because I was supposedly outside of their "annual window." There was no flexibility, compassion, or willingness to work with me given the circumstances. The entire experience felt more focused on billing than patient care. I would not recommend this office to others.

After 2 days, my eye was feeling much better already, since I only only lasik only left eye, the…read morerecovery time is much quicker. I came in for my procedure at 8:30, and I was done by 9:10AM. It was super duper fast and efficient. I met with Doctor Ireland, very professional and nice guy, he went over everything before we went in the operation room, and the machine pretty did all the work. Procedure: I took Valium to calm my nerves before I went in for my lasik procedure, because I knew I would freak out due to my fear of pain. But the actualy laser only took less than 2 minutes for one eye, and they used plenty of numbing gel and drops so I didnt feel any pain, just a bit of pressure. I was in and out in less than 5 minutes. After I left the clinic, the numbing medication was still in my eye so I felt fine. But after an hour later, the burning and itching started coming in, I was not able to touch my eye so I took some Tylenol and forced myself to take a nap. Woke up 4 hours later, felt much much better. The next day, all the burning sensation went away, I woke up like a new person, I could see very clear now without glasses The optometrist followed up with me the day after surgery and then I went in on the 3rd day for my post-op appointment, the healing process is smooth and quick. So.. I would say this whole experience was worth it!! I highly recommend this Lasik institute because everyone at the clinic was very helpful, professional and friendly. Message me if you have any questions about the procedure or the healing process :)

I wasn't a patient, but I don't need to be to know that the front office waiting area receptionist…read morewas inviting. Once I entered she greeted me, then offered hers assistance by discovering my needs. The other people waiting in the area with me seemed at ease awaiting those they've come to retrieve or accompany the subject. The flat screen was tuned into informational testimonials of real people, not actors (taking them at their word) excited about seeing without glasses or contacts for the first time while retrieving the morning paper, watching tv, or nature in all if it's vibrant seasonal beauty for the first time. Happy happy joy joy but I'm still happy wearing glasses for my seeing needs. As I waited, the receptionist made certain I was updated accordingly. She had a great sense of humor and bantered well with the doctors and persons waiting. Her humor was infectious and I was convinced she loved her job. She should take her show on the road. Every office needs a front end representative who sets the tone of the establishment and other back end doctors and assistants were just as engaging with her and the people. My friend who I was chauffeuring due to his procedure picked the best office to have this done. Again, I wasn't a patient nor in the market for this service. However, I can say I found this place worth Yelping it out.

My experience with Atlantic Eye has been truly exceptional and deeply personal to me. From the very…read morebeginning, I felt genuinely cared for and supported throughout my entire LASIK journey. Michelle Murray was incredible--she guided me through every step of the process, answered all of my questions with patience and compassion, and gave me hope when other doctors had turned me away or failed to show the same level of care and understanding. Her kindness, knowledge, and encouragement made all the difference for me. Dr. Michelle Diaz, who performed my LASIK procedure, was equally amazing. She was professional, reassuring, and highly skilled, making me feel completely confident and at ease on surgery day. The procedure itself was quick, smooth, and much easier than I expected. Because of the outstanding care I received from both Michelle Murray and Dr. Diaz, I will absolutely be recommending Atlantic Eye to my family--not only for LASIK, but also for regular eye care appointments as well. It is rare to find a team that combines expertise with genuine compassion, and Atlantic Eye has truly earned my trust and my family's future business.

I would give them a 0 if the option was available - for the Beaches, 3rd st location. I waited 45…read moremin past my appointment to be seen for a routine eye exam. the appointment took weeks to schedule so i ensured to have an appointment as soon as the doors opened at 0730. as the lobby began to fill up after my arrival (which I was on time for) patients who had arrived well after me were being seen - long story short, I walked out without receiving the eye exam I had waited weeks for. I feel that because my appointment was made through the VA I wasn't as high of a priority as the others who arrived well after me. The front desk representatives were not rude, but they certainly were not friendly. The GPS location on Apple Maps brings you to the front parking lot of the building to where there isn't a sign telling you where to go for the office. I had to call the eye institute to ask where the place was and the person told me she didn't know because she worked for a third party call vendor. Also, check the waivers they ask you to sign regarding third party sharing - I would not recommend approving. All around efforts earned a 0. The silver lining is that I provided my feedback to the VA to ensure other veterans can receive community care at a vendor who does appreciate their business - not this location.

Took my son for eye exam for contacts, 1 week wait for appointment. Called 2 weeks later was told…read morecontacts on back order. Called again 2 weeks after that and was told the contacts were only ordered a week before and since it was a "custom" order it would likely be 3 more weeks to receive order. Finally contacts arrived. Now have to wait over a week for another appointment Dr to see they fit. Ridiculous!

Today I went for an eye exam and got charged $39 for retina images. The office knew up front that…read moremy insurance did not cover, YET when I questioned they said it was my co-pay! This was NOT a co-pay, it was the cost for the procedure. It's not the money, it's the dishonest practice. Even though they are questioned regularly (per our conversation) about this charge, they continue to not disclose. The front desk answer"I'm sorry you feel this way" was demeaning at best. Also, I disclosed before appointment that I see a ophthalmologist yearly for my extensive exam and just wanted a prescription for new glasses!

My first visit the staff was extremely friendly and helpful. I was able to get an appointment the…read moresame day for contracts. I will continue to use Visionary Eyecare.

TLDR: know what your insurance covers. They will lie/misinform you til its time to pay…read more I told them when I walked in I didn't want to pay extra for anything. I'm here for glasses and contacts and am aware there will be an OOP charge for the contacts. I was assured by three different ppl the 120 from my insurance would cover the contact exam. When I went to check out the receptionist said no, there's an extra charge for toric/astigmatism so I now owed 120 extra. They tried to cite its the insurances fault, THIS IS THEIR JOB TO KNOW THAT. I said I would wait before the exam started so I knew what I'd be paying for and they kept pushing and assuring me to just do the exam. I am disappointed at the waste of time and misinformation and attitude I was given. The blond at the front was the only one who looked up the insurance ans told me why there was a 120 charge due.