On two separate occasions my appointment was canceled by St Augustine Vision center with zero…read morecontact to me, so I arrived each time unable to been seen after waiting for months. There is absolutely zero reason why anyone should patronize anyone who conducts business in this manner. This has been addressed with my insurance company to prevent others from being treated this way and the other comments on yelp seem to indicate that I am far from the only one who has been treated this way by St Augustine Vision

Waited over an hour and half for an annual eye exam. Horrible service and experience!!!…read more Sat around without any communication or courtesy to let me know what was going on. I would not recommend this place on any level. I would give no stars if I could.

I'm on my third pair of glasses from this establishment (beginning one year ago), so I thought it…read morewas time to send a review. From the beginning, they have shown an extremely high desire to satisfy me, letting me return a completed pair of glasses for an entirely new pair when I decided I didn't like the first pair I ordered. For this third pair, I supplied an old frame and they replaced the dark lenses. The person who fits you ("technician?") actually met me outside in the rear of the building, with a new case and paperwork, where I was waiting in a semi and made sure they still fit me and I could see, so I could keep rolling without blocking/holding up the flow of traffic! That's what I call customer service!

Totally disrespectful and weird behavior. Front desk staff would rather be rude to patients and one…read moreanother than simply do their job, but naturally that seems to be so troublesome for the young ladies working today. The catty conversations and overly passive aggressive comments are unnecessary. I shouldn't, as a patient/customer be in your drama as an employee for a glasses store, let alone know that you're having an inappropriate conversation. Standing in two ladies faces for five minutes and then to be finally acknowledged with a, "is there something that you need?" You're kidding, right? The unprofessionalism is disgusting, nothing about my experience makes me want to return or even recommend this spot to a friend. Either immediate rehiring and firing, or retraining the existing staff on their tone and attitude when interacting with others needs to be done. Hiring the first nasally voiced candidate who applies to these positions without any customer service skills or basic respect for others is a poor reflection of management and how this establishment is run. Absolutely shameful.

The doctor and his staff are kind of amazing. They have caught eye problems with our family that…read moreother eye physicians have not. Thank you

I've brought my old, broken glasses in twice to be repaired, not having bought them Anastasia Eye…read moreAssoc. & Matt Lee has happily repaired them at no charge. I will definitely be purchasing my new eyewear from his office for my next prescription. Thank you Mr Matt Lee.

The Dre At the Business are great. However as the Buisness has grown so has the wait time. I…read morerecently had an appointment and waited an hour and thirty minutes to see the Dr for 5 min. I think the Drs are great but the office manager needs to work on streamlining appointments and Patient experience

The Dr.'s here are great but pack a lunch because the wait is unbelievable! They really need to…read morestreamline their process, try to copy other eye specialist offices who are also Very busy but get their patients out in a timely manner.

tanja is of the "utmost" in professionalism, caring, efficiency, and is so very knowledgeable!!!!…read moreshe is quite the asset to dr. russell nelligan's team of eye care providers!!!!!

Dr. Hockett and his assistant Amanda were wonderful. They listened carefully to my questions and…read moretreated me with care and kindness. I highly recommended Dr. Hockett.

I needed a new eye doctor when I moved closer to Saint Augustine and I picked Rowe family Eye Care…read morejust off the Internet. I'm really glad I did because they are very nice and the doctor was amazing. Picked up my new glasses today and they're great.

The office staff is unprofessional and incompetent. Spent over $1500 on glasses, sunglasses, and…read morecontacts last year. Call them yesterday to get a copy of my contact prescription, and despite getting their automated emails to purchase additional contacts from them, they have no record of a contact exam or prescription for me. They then say unless I have a "duplicate account"? They don't know their head from their butthole...Shelby, Jennifer, Shea and that goofy, Nicolas! STAY AWAY from Rowe!!!

Dr. Vassallo is a very professional Dr.I highly recommend the Vassallo Eye Institute and the entire…read morestaff made me feel comfortable. Thank you

From the owner: Florida Eye Specialists is North Florida's largest multi-specialty eye practice, proudly serving…read morepatients across 15 locations from Jacksonville to Fernandina Beach, St. Augustine, and Palm Coast. With over 50 years of combined experience and over 75,000 successful cataract surgeries performed, our award-winning team has been recognized as Best of Bold City Best for 9 consecutive years. We offer advanced treatments for cataracts, glaucoma, dry eye, macular degeneration, LASIK, oculoplastics, and cosmetics. As pioneers in laser-assisted cataract surgery and the first to introduce Light Adjustable Lens technology to the region, we are committed to delivering innovative, precise eye care for optimal visual outcomes.

i ordered brown tinted lenses, i brought my old pair with me to show the exact color tint which i…read morehad bought from them a year ago. i explained and showed them i wanted. The lenses came back the color not the lighter shade. They made no apology or said how can we make this right .They said if i did not like the color bring them back within 60 days and they will see what they can do. i just might do that i am going away in 2 days so i had to take them.

I am on vacation and my nose Piece broke and I looked up eye…read moreglass repairs and several places came up. After reading the reviews I knew there was only one place to go. LensCrafters in St. Augustine was the place and my associate was Kelly. She was absolutely amazing, sweet and helpful. She took care of me right away and the best part, she didn't charge a cent. I offered but she said absolutely not ant to Enjoy the rest of our vacation. 10/10 for LensCrafters