I'm on my third pair of glasses from this establishment (beginning one year ago), so I thought it…read morewas time to send a review. From the beginning, they have shown an extremely high desire to satisfy me, letting me return a completed pair of glasses for an entirely new pair when I decided I didn't like the first pair I ordered. For this third pair, I supplied an old frame and they replaced the dark lenses. The person who fits you ("technician?") actually met me outside in the rear of the building, with a new case and paperwork, where I was waiting in a semi and made sure they still fit me and I could see, so I could keep rolling without blocking/holding up the flow of traffic! That's what I call customer service!

Totally disrespectful and weird behavior. Front desk staff would rather be rude to patients and one…read moreanother than simply do their job, but naturally that seems to be so troublesome for the young ladies working today. The catty conversations and overly passive aggressive comments are unnecessary. I shouldn't, as a patient/customer be in your drama as an employee for a glasses store, let alone know that you're having an inappropriate conversation. Standing in two ladies faces for five minutes and then to be finally acknowledged with a, "is there something that you need?" You're kidding, right? The unprofessionalism is disgusting, nothing about my experience makes me want to return or even recommend this spot to a friend. Either immediate rehiring and firing, or retraining the existing staff on their tone and attitude when interacting with others needs to be done. Hiring the first nasally voiced candidate who applies to these positions without any customer service skills or basic respect for others is a poor reflection of management and how this establishment is run. Absolutely shameful.

i ordered brown tinted lenses, i brought my old pair with me to show the exact color tint which i…read morehad bought from them a year ago. i explained and showed them i wanted. The lenses came back the color not the lighter shade. They made no apology or said how can we make this right .They said if i did not like the color bring them back within 60 days and they will see what they can do. i just might do that i am going away in 2 days so i had to take them.

I am on vacation and my nose Piece broke and I looked up eye…read moreglass repairs and several places came up. After reading the reviews I knew there was only one place to go. LensCrafters in St. Augustine was the place and my associate was Kelly. She was absolutely amazing, sweet and helpful. She took care of me right away and the best part, she didn't charge a cent. I offered but she said absolutely not ant to Enjoy the rest of our vacation. 10/10 for LensCrafters

Dr.Krepley is highly skilled and knowledgeable. She is a cornea related specialist. Entire staff…read moreand doctors are extremely thorough and excellent diagnosis and proper protocol for my eyes has been a God send.

Great doctor office the whole team works nicely together and the are practicing very safe Covid…read moreconditions

tanja is of the "utmost" in professionalism, caring, efficiency, and is so very knowledgeable!!!!…read moreshe is quite the asset to dr. russell nelligan's team of eye care providers!!!!!

Dr. Hockett and his assistant Amanda were wonderful. They listened carefully to my questions and…read moretreated me with care and kindness. I highly recommended Dr. Hockett.

If you're looking for knock off sunglasses, then this is the shop for you. I can't tell you if the…read moreprices are good or not because I don't buy knock off anything... I'm just a snob like that. :D No, I'm not rich, but if I want a pair of Chanel sunglasses (and I do own a pair), then I'm going to purchase the real thing. Needless to say, I've only wandered into this shop once. I saw the designer labels from outside, wandered in, and very quickly wandered back out when I saw they weren't real. You'll find this small shop within St. George's Row off of St. George Street.

Bought a sign with our last name from the Shark Shack about a month ago. Paid extra to have the…read morestore ship it back to our home in Wisconsin. It Showed up about 5 days later shattered. Contacted the employee/manager or owner of the store. She said she would take care of it. It's been about a month later and nothing from her. Beware buying and have any item shipped from this business, they are incompetent when it comes to shipping goods! We do visit St Augustine often, and will have to stop in for a chat with her when we are in town again.

I needed a new eye doctor when I moved closer to Saint Augustine and I picked Rowe family Eye Care…read morejust off the Internet. I'm really glad I did because they are very nice and the doctor was amazing. Picked up my new glasses today and they're great.

The office staff is unprofessional and incompetent. Spent over $1500 on glasses, sunglasses, and…read morecontacts last year. Call them yesterday to get a copy of my contact prescription, and despite getting their automated emails to purchase additional contacts from them, they have no record of a contact exam or prescription for me. They then say unless I have a "duplicate account"? They don't know their head from their butthole...Shelby, Jennifer, Shea and that goofy, Nicolas! STAY AWAY from Rowe!!!

In town from out of state. Sunglasses were purchased from another Walmart vision center in the…read morenortheast. Frame broke and needed replacement,fortunately had a one year insurance plan. Associate here was so nice and accommodating. Placed my lenses in new frame and I was out the door in half an hour. I was lucky that same frame was available. Still, service was great.​

I went there this past Sunday,just to get my eye glass prescription done…read more Well the guy that asked if he could help, has no idea what good customer service is. He was rude, and kept insisting that my coverage was excepted there cause, I didn't recently have cataract surgery. I tried to explain that I was allowed glasses every year, andframes every 2. He just kept saying he could help me and I didn't have such coverage. I will never go back there again.

i'm not sure who was working on February 10, 2025, but she was extremely rude. I came in to look at…read moresome bajio sunglasses and she was very upset that I did not plan on purchasing any. I just partnered with the company and told her I didn't have a need to purchase them but I need to try them on. She saw that I worked in car sales and said she hopes that I get lots of customers who don't plan on purchasing anything to come in. Extremely rude and unprofessional, and quite frankly not sure how she ended up in a customer service

I have purchased 2 pairs of sunglasses from this location and always received great service! My…read moreglasses tend to stretch out from pushing them up on my head and they are always willing to clean and tighten them up for me!