The doctor and his staff are kind of amazing. They have caught eye problems with our family that…read moreother eye physicians have not. Thank you

I've brought my old, broken glasses in twice to be repaired, not having bought them Anastasia Eye…read moreAssoc. & Matt Lee has happily repaired them at no charge. I will definitely be purchasing my new eyewear from his office for my next prescription. Thank you Mr Matt Lee.

Used to go here before it was a My Eye Doctor. Too busy now, was rushed in/out. They told me that…read morethe glasses I was looking for didn't exist (when they do). Awful policies.

Stopped by My Eye Doctor here in St Augustine Florida. Asked for help to fix the arm of my glasses…read more The counter guy was deaf. He didn't understand my needs so he got the manager who came back from around the corner berating me. Said I was rude to his associate. I don't know what the deaf guy said to Aaron, the manager . . . But I tell you I was not rude to the deaf gentleman! I just asked for help. Aaron the manager was insipid, condescending and just down right rude. I'm patiently waiting for the district manager, Ryan to get back with me on the matter. I want sit down with Ryan and explain how Aaron, instead of of putting out the fire tossed gas on the fire! I was embarrassed. I sat back in my chair crossed my arms and listened to his inappropriate behavior. Finally I had enough. Stood up looked him the eye and said "Fuck You" turned and walked out. I'm 75 years old just and had open heart surgery, a triple by pass. . . I needed help.

The LensCrafters in St. Augustine insisted I needed a 3rd complete eye exam in under a year because…read moreit had been more than 45 days (3 months) since my last one. I was there with concerns about my new contacts. They then decided they could not submit it to my medical insurance because that would be the third time in under a year and it would be rejected. Because it's not necessary! They charged me anyway for the full price. This is a LensCrafter scam. Go elsewhere. Too bad because the optometrist and staff are great.

I am on vacation and my nose Piece broke and I looked up eye…read moreglass repairs and several places came up. After reading the reviews I knew there was only one place to go. LensCrafters in St. Augustine was the place and my associate was Kelly. She was absolutely amazing, sweet and helpful. She took care of me right away and the best part, she didn't charge a cent. I offered but she said absolutely not ant to Enjoy the rest of our vacation. 10/10 for LensCrafters

Dr.Krepley is highly skilled and knowledgeable. She is a cornea related specialist. Entire staff…read moreand doctors are extremely thorough and excellent diagnosis and proper protocol for my eyes has been a God send.

Great doctor office the whole team works nicely together and the are practicing very safe Covid…read moreconditions

Dr. Russell Nelligan and his entire staff are so very wonderful!!!! Nurse anesthesia Brad, nurses…read moreBonny , Patty , and Denise are so professional, compassionate, and tremendously helpful!!!!

My wife had an appointment for her yearly exam. First they switched her doctor with out telling…read moreher, then they changed her $185 when her bill should have been $40. Two weeks later she got another bill for $ 165. When I tryed to contact them it took me two days to talk to someone in billing who said $40 was the correct charge and would get it corrected and someone would call me by the end of the day to refund the over payment. I never got a call back and I am still trying to get my refund. Terrible customer service No one ever calls back. All most $400 for an eye exam when to technician did all the exam and Dr was in the room less than three minutes?

If you're looking for knock off sunglasses, then this is the shop for you. I can't tell you if the…read moreprices are good or not because I don't buy knock off anything... I'm just a snob like that. :D No, I'm not rich, but if I want a pair of Chanel sunglasses (and I do own a pair), then I'm going to purchase the real thing. Needless to say, I've only wandered into this shop once. I saw the designer labels from outside, wandered in, and very quickly wandered back out when I saw they weren't real. You'll find this small shop within St. George's Row off of St. George Street.

Bought a sign with our last name from the Shark Shack about a month ago. Paid extra to have the…read morestore ship it back to our home in Wisconsin. It Showed up about 5 days later shattered. Contacted the employee/manager or owner of the store. She said she would take care of it. It's been about a month later and nothing from her. Beware buying and have any item shipped from this business, they are incompetent when it comes to shipping goods! We do visit St Augustine often, and will have to stop in for a chat with her when we are in town again.

I saw Dr. Maddox and she was super kind and very easy to talk to. Came in for irritated eye issue…read moreand got an appt very quickly. All the paperwork as a new patient was super easy and the front desk woman who checked me in was great. Also the tech, Kimberly, was very kind, clear, and thorough as well. Will use them again.

I simply paid for the best quality lenses that money can buy. I received what another optometrist…read morecalled "the cheapest lenses they make nowadays". I had been going here for years and was extremely disappointed, over the last year I have heard the same from my brother in law and another friend. Apparently they just give u the cheap stuff no matter what you pay for. Never again, the lenses had so many scratches within 6 months they were basically unwearable. Now I'll be out atleast another 600 dollars this year. I've worn good glasses for 6 or 8 years with no issues, not to mention when I was even younger and more active, just a total bummer. Total Fraud

In town from out of state. Sunglasses were purchased from another Walmart vision center in the…read morenortheast. Frame broke and needed replacement,fortunately had a one year insurance plan. Associate here was so nice and accommodating. Placed my lenses in new frame and I was out the door in half an hour. I was lucky that same frame was available. Still, service was great.​

I went there this past Sunday,just to get my eye glass prescription done…read more Well the guy that asked if he could help, has no idea what good customer service is. He was rude, and kept insisting that my coverage was excepted there cause, I didn't recently have cataract surgery. I tried to explain that I was allowed glasses every year, andframes every 2. He just kept saying he could help me and I didn't have such coverage. I will never go back there again.

i'm not sure who was working on February 10, 2025, but she was extremely rude. I came in to look at…read moresome bajio sunglasses and she was very upset that I did not plan on purchasing any. I just partnered with the company and told her I didn't have a need to purchase them but I need to try them on. She saw that I worked in car sales and said she hopes that I get lots of customers who don't plan on purchasing anything to come in. Extremely rude and unprofessional, and quite frankly not sure how she ended up in a customer service

I have purchased 2 pairs of sunglasses from this location and always received great service! My…read moreglasses tend to stretch out from pushing them up on my head and they are always willing to clean and tighten them up for me!

Here we go again, another company attempting to screw the customer/consumer! I went to this…read moreAmerica's Best location to get new glasses and contact lenses, after having a bad experience at another Optometrists business. I explained to the associates at America's Best that the pervious business only put my prescription across the middle of my lenses. I could only see looking forward, not to either side or up or down. I truly thought I was going to have a wonderful experience at America's Best. After getting my glasses and contact lenses, I realized I was having issues focusing on things from a short, medium, and longer distance with my glasses and contact lenses. I contacted America's Best and they told me to bring both back in for a recheck. Ok, no problem, however why were they attempting to charge my insurance and me again for a recheck? I told them I was not going to pay for a recheck for something they got wrong. They did not charge me for a recheck, which was the right thing to do. The proper customer service you would expect from a company like this. Turns out, they got my glass lenses prescription and contact prescription wrong the first time, after rechecking me!! You would think, knowing they got both my prescriptions incorrect the first time, America's Best would do the right thing and fix their mistake!! Oh no, they wanted to have me give them the only pair of glass frames I have, leaving me only with the incorrect contacts to wear. Which I explained to them I cannot wear my contacts 24x7 jeopardizing my eye health. I explained to them after I take my contacts out, I would not be able to see without my glasses. I explained I did not have a pair of backups glasses. The America's Best associate told me I could us my new eye benefits to pay for the new frames, for the glass lenses they now need to order because they got my prescription wrong the first time! I explained to them I was not going to do that, nor would I pay out of my pocket for new frames, which was their other option. In what world do you get someone's glasses and contact prescription incorrect and then expect them to pay to correct that businesses poor quality controls and mess-ups??!! They told me the district manager will contact me because those options were the best they could do. This district manager has until EOB Friday, 2/27/26 to contact me and make this right! If this is going to be America's Best practices, I would advise everyone to stay away from them and take your business to an Optometrists business that cares about their customers and the quality of their work!! You could have given me a frame to make this right; frames are no more than $150.00 dollars! If this business wants to get bad publicity and experience litigation, which will cost them a lot more than a pair of $150.00 + frames, to correct their mistake to begin with, so be it! I have an attorney on standby, and I am prepared to start this process if I do not hear something back from the district manager to right this wrong by EOB Friday! I hope everyone has a wonderful day!

The staff at America's Best were friendly, professional, and genuinely excited with me that I was…read moregetting my first set of Pair Eyewear glasses. I got the clear Casper base frame, and two sunglasses toppers from them. I have been getting more toppers to match my outfits--it's so much fun! I went back the next day so the staff could adjust the fit of the eyeglass stems, 5 minutes later, I was happily on my way home. (I don't know why the lower reviews on Yelp; America's Best has 4.6 stars from 249 Google reviews (including mine).)