This LensCrafters was a lifesaver for my sister! While visiting St. Augustine beach her glasses…read morewashed into the ocean and we were bummed. She did a quick Google search and called up this LensCrafters location to see what could be done with short notice. They encouraged her to come in and see whether it made more sense to get a new pair of glasses or get some contacts. She was able to be seen immediately when we arrived and even got an appointment to get a prescription for contacts. Within a short time we left and she had a few pairs of dailies in tow, which really helped to keep her day and vacation from being ruined. We are very thankful for the service here! By the way, the folks at LensCrafters said that someone loses their glasses in the ocean every day here!!

i ordered brown tinted lenses, i brought my old pair with me to show the exact color tint which i…read morehad bought from them a year ago. i explained and showed them i wanted. The lenses came back the color not the lighter shade. They made no apology or said how can we make this right .They said if i did not like the color bring them back within 60 days and they will see what they can do. i just might do that i am going away in 2 days so i had to take them.

The best eye doctor there ever was. Highly recommend and in all my years I've never seen a better…read moreone. I don't mind driving FROM out of town to see this man. He's the best when I had IRITIS.

Great eye care, very personable and great office experience. I highly reccomend him for your eye…read morecare.

On two separate occasions my appointment was canceled by St Augustine Vision center with zero…read morecontact to me, so I arrived each time unable to been seen after waiting for months. There is absolutely zero reason why anyone should patronize anyone who conducts business in this manner. This has been addressed with my insurance company to prevent others from being treated this way and the other comments on yelp seem to indicate that I am far from the only one who has been treated this way by St Augustine Vision

Waited over an hour and half for an annual eye exam. Horrible service and experience!!!…read more Sat around without any communication or courtesy to let me know what was going on. I would not recommend this place on any level. I would give no stars if I could.

I'm on my third pair of glasses from this establishment (beginning one year ago), so I thought it…read morewas time to send a review. From the beginning, they have shown an extremely high desire to satisfy me, letting me return a completed pair of glasses for an entirely new pair when I decided I didn't like the first pair I ordered. For this third pair, I supplied an old frame and they replaced the dark lenses. The person who fits you ("technician?") actually met me outside in the rear of the building, with a new case and paperwork, where I was waiting in a semi and made sure they still fit me and I could see, so I could keep rolling without blocking/holding up the flow of traffic! That's what I call customer service!

Used to go here before it was a My Eye Doctor. Too busy now, was rushed in/out. They told me that…read morethe glasses I was looking for didn't exist (when they do). Awful policies.

The doctor and his staff are kind of amazing. They have caught eye problems with our family that…read moreother eye physicians have not. Thank you

I've brought my old, broken glasses in twice to be repaired, not having bought them Anastasia Eye…read moreAssoc. & Matt Lee has happily repaired them at no charge. I will definitely be purchasing my new eyewear from his office for my next prescription. Thank you Mr Matt Lee.

Here we go again, another company attempting to screw the customer/consumer! I went to this…read moreAmerica's Best location to get new glasses and contact lenses, after having a bad experience at another Optometrists business. I explained to the associates at America's Best that the pervious business only put my prescription across the middle of my lenses. I could only see looking forward, not to either side or up or down. I truly thought I was going to have a wonderful experience at America's Best. After getting my glasses and contact lenses, I realized I was having issues focusing on things from a short, medium, and longer distance with my glasses and contact lenses. I contacted America's Best and they told me to bring both back in for a recheck. Ok, no problem, however why were they attempting to charge my insurance and me again for a recheck? I told them I was not going to pay for a recheck for something they got wrong. They did not charge me for a recheck, which was the right thing to do. The proper customer service you would expect from a company like this. Turns out, they got my glass lenses prescription and contact prescription wrong the first time, after rechecking me!! You would think, knowing they got both my prescriptions incorrect the first time, America's Best would do the right thing and fix their mistake!! Oh no, they wanted to have me give them the only pair of glass frames I have, leaving me only with the incorrect contacts to wear. Which I explained to them I cannot wear my contacts 24x7 jeopardizing my eye health. I explained to them after I take my contacts out, I would not be able to see without my glasses. I explained I did not have a pair of backups glasses. The America's Best associate told me I could us my new eye benefits to pay for the new frames, for the glass lenses they now need to order because they got my prescription wrong the first time! I explained to them I was not going to do that, nor would I pay out of my pocket for new frames, which was their other option. In what world do you get someone's glasses and contact prescription incorrect and then expect them to pay to correct that businesses poor quality controls and mess-ups??!! They told me the district manager will contact me because those options were the best they could do. This district manager has until EOB Friday, 2/27/26 to contact me and make this right! If this is going to be America's Best practices, I would advise everyone to stay away from them and take your business to an Optometrists business that cares about their customers and the quality of their work!! You could have given me a frame to make this right; frames are no more than $150.00 dollars! If this business wants to get bad publicity and experience litigation, which will cost them a lot more than a pair of $150.00 + frames, to correct their mistake to begin with, so be it! I have an attorney on standby, and I am prepared to start this process if I do not hear something back from the district manager to right this wrong by EOB Friday! I hope everyone has a wonderful day!

The staff at America's Best were friendly, professional, and genuinely excited with me that I was…read moregetting my first set of Pair Eyewear glasses. I got the clear Casper base frame, and two sunglasses toppers from them. I have been getting more toppers to match my outfits--it's so much fun! I went back the next day so the staff could adjust the fit of the eyeglass stems, 5 minutes later, I was happily on my way home. (I don't know why the lower reviews on Yelp; America's Best has 4.6 stars from 249 Google reviews (including mine).)

Carey was very knowledgeable and thorough while doing my exam & picture. She also answered all of…read morethe many questions I had during my visit. Great experience!!

Four members of our family are patients here. We have never had anything but excellent…read moreexperiences. I've been seeing Dr. Nelligan for more than ten years. He performed my cataract surgery; it was a flawless experience. From the front desk staff to the surgery attendants, the professional training rates those five stars.

I saw Dr. Maddox and she was super kind and very easy to talk to. Came in for irritated eye issue…read moreand got an appt very quickly. All the paperwork as a new patient was super easy and the front desk woman who checked me in was great. Also the tech, Kimberly, was very kind, clear, and thorough as well. Will use them again.

The office staff is unprofessional and incompetent. Spent over $1500 on glasses, sunglasses, and…read morecontacts last year. Call them yesterday to get a copy of my contact prescription, and despite getting their automated emails to purchase additional contacts from them, they have no record of a contact exam or prescription for me. They then say unless I have a "duplicate account"? They don't know their head from their butthole...Shelby, Jennifer, Shea and that goofy, Nicolas! STAY AWAY from Rowe!!!