not sure if an optomitrist did my exam or an assistant since Dr came in at the end to go over it…read more I paid alot more for a yearly exam there than any other eye dr. Still trying to figure out why. Prescription for glasses was not good. cannot wear them, have towear my old ones. Only guaranteed for 45 days. I was out town for a while so my time is up. am unable to wear my new glasses. I found staff to be a little curt. Wont be going back to them

Will intentionally make an appt. with the wrong type of Dr. Like a retina specialist so they can…read moresay after they've done an entire exam that you have to pay for that you also need to see a different DR. at their practice in a week so what you were there for can be checked by a specialist for what you needed looked at to begin with. That way they get paid for two exams for their practice even though you made it very clear you weren't there to get your retinas checked you were there for glaucoma. They'll say oh, our Dr's handle both only to tell you to come back for the original problem. It's a scam from professionals you wouldn't expect to sink that low.

This is my first review. I WOULD have been a new patient. The day before my appointment, the…read moreoffice indicated they double booked my appointment and could I come in earlier. I indicated I would try. The next day I called the office to get the exact address (for map quest). Their system was automated and informed me a I would receive a text with the address to the phone number I was calling. At that time, I copy/paste that address into maps. On my way to the appointment, the office called asking if I was coming to my appointment. I indicated I was in the car and on my way. Upon arrival to the text address, I realized the text from the Dr's office was incorrect. The Dr. office had sent me to the incorrect address. I called the office and that is when the receptionist told me they needed to reschedule (I still had 11 minutes to make my appointment). Needless to say, this office has the the poorest customer service, horrible communication and based on my experience had no concern for my time (only the Dr. had to go to lunch.......almost a direct quote). I admit I was heated in my talk with the receptionist. As I had wasted 30 minutes driving to get to my appointment. I would not recommend this office to anyone who values their time as much as I do.

Yesterday, I suddenly developed a black circle that was floating around in my right eye. Needless…read moreto say, I was nervous and worried what was happening as it came on so quickly. I called Dr. McAuliffe's office and explained my problem. In what seemed like no time, Dr. M. called me back. He was kind enough to let me come to the office right away and be examined. I am so grateful to have Dr. McAuliffe as my opthalmologist. He's professional, wonderfully competent, kind and always brings a smile to my face. Thank you to Dr. M. and his staff.

Dr Singal was very informative and helpful with some new eye drops and to clarify a condition I…read morenever knew I had. It can be very scary to be told you have an eye condition that will possible get so bad it could lead to blindness. Dr Singal is the best doctor at making a patient feel at ease. Your eyes are very important and a good doctor can explain your condition and make you want to take care of your eyes.

Just difficult to deal with getting an appointment!!! Repeated telephone calls to get an…read moreappointment. However, I was rejected from their potential clients / patient list.

Professional but still friendly. You don't feel rushed out the door. All my questions were answered…read morecompletely.

3-March-2024: Went in to purchase a new pair of prescription sunglasses and repair an existing…read morepair of Costas prescription glasses that I've had for three years. Despite not purchasing the Costas at Hathy, they were able to get Costa to provide a replacement pair and swapped out my lenses at no cost. I primarily worked with Nick, who was knowledgeable and super helpful. The entire staff was friendly and did a great job. They also have a large selection of prescription sunglasses from Maui Jim, Costa, and Bajío. My overall experience was excellent and I'm definitely coming back to purchase my next pair of prescription sunglasses.

I been going to Clay Eye in Fleming Island for years and by far best experience ever had …read more every one there is courteous and helpful. I have macular hole in one eye on which went to another surgeon for years . This year switched to Clay eye Dr Sarrentino was very helpful and explained it better than anyone over the years ever did . Extremely helpful and will never change from him .

How do medical offices manage to find the people most devoid of personality and full of bad…read moreattitudes to answer their phones? I went to the Emergency Room last night for a vitreous hemorrhage. The ER doctor referred me to Dr Downer, advising me to let them know I was in the ER and I needed to be seen by him today. The person answering the phone was unconcerned with that and went straight to who my insurance was with and then told me she wouldn't schedule me without a referral. I'm retired Air Force, have excellent health insurance, and can get a referral easily from the Naval hospital nearby. Instead of scheduling me while I worked the referral part, she refused to do anything and wouldn't listen. She was curt, argumentative, and unfriendly to an almost hostile degree. I will go downtown Jacksonville before I go to this place which was right down the street. I'm thinking doctor offices like this have more business than they need, and clearly that's all their patients are- just another person to make money on. There is zero concern to be helpful for patients at this location. Incidentally, my referral came through while I wrote this review and I'm now calling an eye surgeon who has a staff that is less abrasive.

Booked an appointment online to get a new contacts prescription for mid morning on a Saturday. I…read morehad low expectations honestly but everything went so smoothly. I was in and out, and really impressed by their customer service. It was also very affordable without eye insurance, out of pocket. So glad they're here!

Basically very Disrespectful and Unprofessional - Mainly the Manager and pushy front desk who give…read moreout inaccurate information. After checking around, found the same selection at Walmart for $57. less !! It was refreshing to deal with well trained, helpful customer service. Luckily a Win-Win for me! Will never refer this location to other customers I deal with.

Dr robben is a great doctor, he took good care of my father …read more Such a good doctors and nice staff

I have been going to Bowden Eye Associates for a few years and I have never had any real problem…read more(aside from a scheduling issue -- which was worked out.) Dr. Robben is an amazing doctor. I've been seen for everything from near sightedness to a scratched cornea (damn that hurts!!) he & the staff have always been so helpful & caring. I've been seen here and at the location off 210! Both are equally as good!