I would recommend this company only for people that are getting certain kinds of Durable Medical…read moreequipment. I have received my Commode, two actually. As for the first one, we hadn't realize it wouldn't work for my specific situation until I tried to use it, and after speaking with the Fletcher's Staff about the issue; they advised us as to the correct specifications as to what my Doctor needed to write the order out for in order to get my insurance to pay for me to get the Commode I needed. Another instance was getting my shower chair. We had a slightly similar problem when the order for my shower chair came in, but the staff members remembered me and that I had a very complex situation, so when they brought out the shower chair they set it up like it was in the tub in order for me to see if the chair would work for me to transfer over to it from my wheelchair. We learned that I needed a different shower chair than the standard shower chair. Thankfully, I didn't need a new order for it, but the service was really great and they treated me with respect and kindness throughout the whole process. Another time I had finally gotten the authorization to get a custom made Wheelchair made to fit me and my needs. Fletcher's was right there for me and when my new Wheelchair was ready they brought me back to the back repair area to finish the fitting of my chair. The Staff members that worked on my chair and made sure everything fit perfectly to what "I" wanted and needed, always asking me: "Is this comfortable? and "Do you want anything else specifically done?" Made the experience a lot more personal and easier to work through. And yet another time...I called to set up maintenance check and adjustments for my Wheelchair, (I will say that it took me a little while to get through to get to schedule the appointment, but I completely understand that they are busy helping customers and replacing stock, as I've watched them work on the previous times I had been there, though) much to my surprise during my conversation with the staff member, I was told that they offer home maintenance service, so I didn't need to bring my chair to the warehouse. The Staff member that came to my house was courteous in the way he treated me, and my home, along with the belongings in my house; respectful in how he spoke to me, and gave me his complete attention when I spoke, taking everything I said about what was happening with my wheelchair and how I felt I could have greater control and comfort while in it seriously; patient in how he never rushed me, or dismissed my concerns or questions, he was always willing to answer my questions; he was definitely knowledgeable and confident in his knowledge, but he was also very willing to listen to ideas and willing to look up things if he didn't know something off the top of his head, as I had ask for something that he wasn't sure was available for my kind of wheelchair. I have just called again because someone who handled my Wheelchair had handled it wrong and warped a plastic section attached to the frame that is now impeding my ability to roll well. And Yes, it once again took some time before I got someone on the line to speak to, but once I did they were professional and respectful in getting me to the right department and once again when I got to the Maintenance department I was quickly able to setup an appointment for someone to come see to my Wheelchair with no fuss. I can't account for why so many people are having issues with Fletcher's except that most of them seem to be issues having to do with CPAP or other kinds of PAP machines. Which is why I said that it really depends on what you're getting at Fletcher's. I got my CPAP and all of the continual stuff for the CPAP through another company and have no issues...BUT for my Physical Durable Medical Equipment, Fletcher's seems to be doing really well for me so I see no reason not to recommend them for that purpose.

Went from best to worst supplies company after they were bought by Adapt Health. As others have…read morestated, their billing is VERY incorrect because they send invoices to patients BEFORE insurance pays their portion. Then they send a SECOND invoice after insurance paid. This confuses the hell out of patients and bookkeepers alike, and they will not change their process. They also send supplies you may not need and bill your insurance. It's about making money and not about doing things right. I have escalated numerous problems to managers and they never changed anything. Avoid and try to find a better company. It's not easy, but Fletcher's became intolerably incompetent and unethical after the Adapt Health buyout. Update: In late August 2026, Adapt Health mailed data breach letters to old and current patients. The letter blamed the data breach on a single employee and avoided admitting that they did not maintain data safeguards commonly in place at healthcare-centric businesses. Adapt Health is rotten to their core. AVOID.

Sarei was very accommodating.w were in and out in no time, the even had a loaner wheelchair to get…read moreme in to shop. Ended up buying an awesome walker

Absolutely Amazing Staff!! Always so patient and eager to help! Could not ask for a better…read morepeople & environment. Whether you are in the store or calling over the phone they are so helpful! They are True Angels!!

Great items. Personal was awesome & very helpful. The prices are even affordable! My advice is to…read moretry this place atleast once. You won't regret it.

Atkinsons Pharmacy always has what I need. The staff is always very friendly and helpful.read more

I recently purchased an electric wheelchair for a friend who had mobility challenges. I was…read morecompletely unfamiliar with wheelchairs and their needs. After just 10 minutes of conversation with Mr. Horner, the owner, I felt confident in my decision to purchase a chair from the Home Ability Store. Every person I interacted with was professional, knowledgeable, friendly, empathetic, and went above and beyond to meet my needs. I highly recommend the Home Ability Store to anyone seeking exceptional customer service.

Caring sales support team easy to work with and no hard sale. Great selection of items over a wide…read morerange of supplies.

Good place to get a nebulizer machine if you have asthma. Plus they have tons of other medical…read morestuff.

I want to recognize the excellent customer care at this business. Christy Chambers was sincere and…read moreso very helpful, suggesting options for support for caregiving to my mother during a difficult time of transition. THANK YOU for your compassionate spirit.

From the owner: We offer the highest quality equipment to manage a variety of health-related matters. Our…read moreknowledgeable staff is committed to offering our clients friendly service and a comprehensive range of quality healthcare products. Over our thirty-seven years we have earned the reputation of being one of the most respected and dependable suppliers of medical equipment in the area. Your health is our priority. We will take care of you! #disabilityaids #mobilityaids #disabilityaid #wheelchair #disability #disabilityproduct #liftingequipment #disabilityequipments #mobilityaid #mobilityequipment #walkingaids

Always very helpful, great selection as well as knowledgeable about what works best for an…read moreindividual's specific needs and situation. Randy is not a salesman, he is an intuitive and professional technician! A true gem in today's world!

Randy's service was exceptional. We needed a short term wheelchair rental and he had exactly what…read morewe needed in stock and at a terrific price. He and his team were all very kind and professional.

Shoutout to our local community heroes! I wish that I knew earlier that this was a Medical Supply…read moreStore, because I thought it was a medical clinic. I love being able to get all my medical supplies in a quality store like this. I truly appreciate the knowledgeable staff here like Courtney and Earl. Courtney was so helpful with helping me understand all the different types of Cpap supplies and even helped me set up a consultation with Earl to get more information about my machine. Courtney and Earl both informed me about the process of getting a new machine through my insurance since how it has been @5 years since my last one. I am excited, because sleep apnea is very important to control and it is so beneficial to maintain proper use. Using a sleep machine has saved my life. I was also able to get my other supplies like non-stick bandages, zipper pulls, tape, etc. I have know that this venue is a treasure chest and I love looking at all the gadgets and gizmos to help me life my BEST life and stay as independent and healthy as

thanks to Courtney...My father needed a hospital bed after being released from a rehab hospital…read moreless than two hours before they was able to secure a delivery for us short notice same day this was a blessing as we were not sure how we were gonna be able to get him into a bed for tonight. Thank you again.

We needed to rent a manual wheelchair for my brother in law who was coming from California for a…read morevisit. Laika was very pleasant and very easy to work with. We ended up deciding to have the wheelchair delivered to the hotel instead of picking it up ourselves. It arrived on time prior to the visit. It turned out that we had an issue with the wheelchair. Once I contacted Volusia Medical, Amin was very helpful and anxious to resolve our issue, offering to come to the hotel and pick it up. My husband and another brother took the chair back to the store and were able to exchange the wheelchair for one that was perfect for our needs. A couple of the Yelp reviews almost scared me away from using this company which has maintained a great reputation in this area for many years. I'm glad I ignored those reviews. We had a very positive experience with Volusia Medical Supply and would definitely use them again if the need arose. I should add that the rental price was very reasonable and without us requesting it, Amin even gave us a discount for our rental due to our issue.

Staff does not return phone calls. I really like my scooter and the staff was wonderful when I was…read morebuying it but once I left the store with it, they told me that they would fax all the paperwork to Medicare so I could get reimbursed and since then two months have gone by and they will not return my phone calls