I would NOT recommend this dentist's office. I was told I needed a two-part "regular cleaning," which I've never had elsewhere, and it was later billed under a different code than what I was told--leaving me with unexpected charges. When I called to ask about it, the front desk laughed at me. The office refused to take responsibility, saying the employee who originally provided the information no longer works there. I also had 1 filling done, which my new dentist let me know was poorly done. On top of that, I saw 2 dogs inside the office during visits without service vests, which didn't seem sanitary for a healthcare setting (if they were legitimate service animals, I understand). Overall, very disappointed with the lack of transparency and professionalism. Take your money & teeth elsewhere! read more

I previously saw Dr. Rex Painter in his Palatka Island Dentist office for a dental implant. This time I needed crowns on two back teeth that were next to each other. Dr. Painter was able to accommodate my schedule & see me last month in his St. Augustine office. He has the CEREC 3D printer that allows him to manufacture ceramic crowns while you wait. He worked on one tooth at a time & his trained dental technician Cory used an intraoral camera to design the crown that was double checked by Dr. Painter. The tooth was then created by the CEREC printer, the fit & bite were checked & Cory glazed the tooth making it cosmetically beautiful. It was bonded in place then the procedure repeated with the other tooth. I was there less than 4 hours & happy I didn't have to wait for a dental lab to make the crowns & have to return 2-3 weeks later to get them placed. In addition, I was experiencing a headache & Dr. Painter, who is trained in both dental surgery and medicine, diagnosed a sinus infection & showed me the infection on x-rays. He prescribed an antibiotic that treated my problem & saved me time & money so I didn't have to see my family doctor, I highly recommend Rex Painter, DDS, MD & 1st City Dental Clinic. Ms. Bethany manages the office with two hygienists Larissa & Amy, two dental assistants/technicians Esmeralda & Cory & the receptionist/scheduler Andrea. As a dentist & physician myself, I travel all the way from Hawai'i to get my treatment from Dr. Painter because I want the best comprehensive care & his staff is caring, friendly & informative. Please tell Ms. Andrea Dr. Mike from Hawai'i sent you! read more

Drs and staff are awesome! Dr Rex got me in earlier than scheduled (by a week) and just easy and painless!

Everything from the getting established as a new patient, to X-rays, cleaning and then a 2nd appt for a filling was just fabulous from the front desk ladies to the hygienists to dr painter. Everything was awesome! I came in my 2nd appt to get a filling and I showed him another spot on a different tooth that was also bothering me and he offered to do both at the same appt even though I was only scheduled for 1. They made sure I knew the price before going forward to make sure I was comfortable with the new price. Dr Painter is also a veteran, myself being a veteran as well, it's nice to have that connection and understanding. Later the same evening dr painter called me to just follow up and make sure I wasn't having any pain from my fillings this morning. I have NEVER had any doctor or dentist call me from their personal cell to make sure everything was good to go. Love this place and highly recommend dr Painter. read more

I have been going to Dr. Painter for over 3 years. I am a realtor and I have referred my clients to him as well. They all rave about him. Since I live in Palm Coast he is not around the corner BUT his compassion and expertise keeps me going back. He caters to cowards! He thanks his patients for choosing him for their dental care. He personally calls the night of your appt. to make sure all is well. What dentist cares enough to do that? The man is a Veteran who served in Iraq and Afghanistan. Dr. Painter thank you for being YOU! read more

Don't waste your time, this office rescheduled me twice, then, when they called the third time to reschedule I was a little frustrated and stated to the receptionist, Lisa, that I have taken two different days off work and that I really needed to keep this appointment. She just said actually we're not taking any new patients. Have a good day. read more

Dr. Rex Painter has been our family dentist since we moved to St. Aug, over 30yrs ago. When we were not able to pay the full costs after insurance, he let us pay off monthly. When my son passed away, Dr. Rex came to the memorial. You don't find kind and caring medical professionals like that nowadays. The dental hygienist was nice and easy on my mouth. My family loves Dr. Rex and each have a funny story of Dr. Rex. We had issues with a receptionist years ago but as of this year, they have been okay. Teeth pulled, crowns, fillings, and whatever else you need...Dr. Rex WILL take care of you properly and economically with attentive care. read more

Myself and my girlfriend go here for all our dental needs. Living on a low income makes it difficult to reach out for medical needs. When we first went in here my love was in agonizing pain. Dr Painter made it possible for us to make payments. The staff is amazing. One person I would like to point out is Mrs. Giovanni Brown. She worked with us to set up payments and I paid $100 up front and I will be making payments on the rest at a minimal amount every month. She told us "just $5 every month. Just please make the payments. No interest. Nothing like that." I thank you and Dr Painter for your help! Love you people. Keep doing. God Bless. read more

Stay away!!!! The girl at the front desk was so rude and kept hanging up on me!!! I called on Nov 8, 2022 because I had a cleaning at 1pm. I was told when the appointment was made that someone would call me the day before to confirm. I never got a call and told the girl who answered the phone that. The woman at the front desk was so rude and called me a liar because there was no appointment scheduled for me. I tried to tell her that I had my appointment card right in front of me. She proceeded to argue with me and then tell me I was being rude. My husband was listening in on the whole conversation and could not believe what he was hearing. She was extremely rude and unprofessional. She hung up on me and then put the answering machine on. I kept calling and when she finally answered she threatened to put me on speaker phone so the office manager could hear me and I immediately told her to please do that. The woman was completely unhinged. Again I called back and tried to explain to her that I simply wanted to cancel and reschedule my appointment. She again was indigent and told me I was trying to cancel a nonexistent appoinment. How could she reschedule an appoinment that I didn't have? I asked to speak to the officce manager and all of sudden she wasnot there. The she told me that Dr. Painter told her that if patients were rude to her, she could hang up on them. Wow. I will NEVER go back there again and will try to get the office manager's name and speak to Dr. Painter myself so he knows what type of people he has working for him... STAY AWAY/BE AWARE.... read more

I haven't had a tooth extraction in over 20 years. I came here today for a tooth extraction. I was full of severe anxiety. I am terrified of shots. I kept grabbing at their hands while they were administering the shots, I know I was aggravating. I apologize for this. But this is the most positive dental experience I've ever had. They were EXTREMELY compassionate and caring. They didn't get short with me. Thank you Dr. Painter and staff, I promise I will not be like this for the next extraction..LOL read more

I am very disappointed in the customer service of this dentist office. I recently moved from Saint Augustine to Jacksonville but decided to keep the same dentist because it had been a good experience so far. I recently had an appointment at 5:00 pm and left from work about 10 minutes later than I originally planned. About half way there I called the dentist office ahead of time to let them know I'd be running about 10 minutes behind and asked if that was ok. The receptionist asked if I wanted to reschedule and I stated I'd rather not because I was already over half way there and going to Saint Augustine only specifically for the appointment. She told me no problem. When I get there 15 minutes later than my appointment she told me they were going to have to reschedule me. I drove 45 minutes the opposite direction from my house after work to go to the appointment only to be turned away. I understand I was late but I feel like the way it was handled by the receptionist was very poorly and I am a very unhappy customer. When I was told I would have to reschedule I responded that I will no longer go out of my way to stay at this dentist. You have lost me as a patient. read more

Kind, competent, caring, and reasonably priced. The office hours also accommodate a busy schedule. I highly recommend Dr. Painter and his team. read more

While in town I use First City Dental. Dr. Painter and his Staff are great. Dr. Painter is very professional and friendly. His Staff go out of their way to make you comfortable while in the office. The best Dentist I have ever gone to see! read more

Dr Rex Painter is the most humble proffessional dentist I have ever been to .Very knowledgable and all around regular guy. He does get busy and sometimes scheduling is difficult but it shows in his demand. More than general dentistry ,he also did 3 dental implants with very minimal pain. Thank you Dr Painter. read more