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    Robert R Thousand III, DDS

    4.3 (3 reviews)
    Open 8:00 am - 5:00 pm

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    9 months ago

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    Palm Coast Dental Care

    Palm Coast Dental Care

    2.3(27 reviews)
    4.4 mi

    First of all, Dr Smiley IS NO LONGER WITH THE OFFICE. I was not told that at all…read more Secondly, The front office receptionist, Kat, was argumentative and rude in regard to our wearing gloves. That aside: The hygienist and Dr Mohler are wonderful! My boy is autistic and he loved them! Very good, professional and understanding.

    First off this review is not a reflection of Dr Mohler who was excellent and went above and beyond…read moreto make sure I was comfortable during my procedure. I struggle with severe anxiety when going to the dentist they agreed to prescribe me medication to make sure that I was comfortable. Upon arrival and going back into my room, I asked if I should take the medication now she said she didn't know what I was talking about or what it was that I was taking. Meanwhile, leading up to the appointment, they make a huge deal that I have to have someone present in case I fall and they don't want to be liable. Yet the dental assistant who is taking care of me, was not aware of my situation. Problem number one. However, she was very kind. Her name was Kathy and I had a good experience with her also. During my procedure, I had shooting pain and they had to give me additional anesthetic and we were able to finish the procedure. Again, THEY were very patient with me. Upon leaving, I asked if I would need to take any pain medication and they said all that you will need is Tylenol or Motrin. I said great! Three hours later the Novacaine has worn off, I've taken Tylenol and Motrin and I'm having severe shooting nerve pain in my face can't drink water or eat food. I called the dentist office and use the emergency extension and no one answers. I call back again and no one answers, so I leave a voicemail. Realizing that the office is going to close in the next 30 minutes, I have to hop in my car still somewhat sedated and in severe pain and drive up to the office. I walk in to five ladies sitting at the desk. Frustrated that no one could pick up the phone or return my call. I expressed my symptoms in detail and say that I need some medication and help. They say no problem. We will send it over to the pharmacy now, your doctors's gone, but we're going to have the other doctor. Call it in. Give it about 30 minutes. I get over to the pharmacy and all they've called me in as a steroid. I tell them that I need a stronger pain medication to manage my symptoms. They referred me to the emergency room. (I didn't come and spend $1700 on a crown to try and acquire Percocet...but was seemingly treated that way) Thank God, I go to the emergency room and I'm treated like a human being in pain and they give me what I need. $400 later mind you out-of-pocket The dentist office says that they've put a note for the doctor to reach out to me first thing in the morning regarding my emergency pain. No one reaches out to me. I have to call the office at 3 o'clock and I'm given an attitude and excuses. (Said they were busy with other patients....) Be careful going to this office. The doctor is great. The front office is unprofessional, rude, and incompetent.

    Smiles on Cypress Point - Waiting Room at Smiles

    Smiles on Cypress Point

    2.5(19 reviews)
    0.0 mi

    I am pleased with Dr. Gibbs. She has performed 2 procedures on me and I have no issues with her…read morecare. My husband has also been pleased. I also love my hygienist, Camille. So my 4-star review is limited to those 2 individuals. I cannot say the same for other staff members. One of the individuals who sits you down to get you ready was not hospitable and bed side manner was terrible. I have a very small mouth and always request the smaller xray process. While my hygienist has never had a problem with that request, she refused to do it and it was a more than 30-minute process to get her to understand. She even moved me to another room and caused my appointment to be moved to after another client because of this. One other issue which anyone might want to consider is cost. I believe they are higher but they cannot charge more than my insurance will allow. So, if you do not have insurance you might want to compare prices.

    My hubby recommended the dental office after a long search. We both find the office nice with easy…read moreaccess - close to home. San, the receptionist was very welcoming and friendly. My hygiene assistant, LaShante' and hygienist, Heather were great, friendly, and knowledgeable. They made my visit so comfortable, pleasant, and actually fun!! My dentist, Dr. Beckton was outstanding! She had taken care to explain everything after my examination. Awesome! Glad hubby found this office! My only reservation was with the front desk person who oversees the insurance/benefits activities. Not a pleasant experience.

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    Smiles on Cypress Point

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    Robert R Thousand III, DDS - endodontists - Updated May 2026

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