I recommend that you read this before you book with this outfit:
The website is well done and would lead one to believe that this is a professional operation. However, based upon my direct experience, it is not. I booked a morning charter for my son and me last weekend while I was visiting my son's new place in Seattle. I confirmed the departure location with Captain Jason via phone several weeks ahead of time. When I called, Captain Jason's tone sounded as if I was causing him an inconvenience and bordered on sounding rude...though he did warm up a bit at the end when I identified myself as a paying customer. I followed up with an email to him two days before the charter to ask if he had any additional requirements or recommendations for my son and me prior to our arrival, but he never replied. I wasn't too concerned...I guess he had no additional information for us and after all, he had already had accepted my 10% deposit and had my email and phone number if there was some type of issue.
The day before the charter, my son and I drove to the marina to make sure that we knew exactly where we were going the next morning as we would be leaving early and I was entirely unfamiliar with the area. According to Captain Jason's instructions, my son and I arrived promptly at the dock at 4:45 am the next morning...15 minutes before the charter start time of 5:00 am. However, neither Captain Jason nor anyone affiliated with Bow to Stern Charters was there. We waited until 5:15 and then called Captain Jason's cell phone number. It rang and rang, and then went to voicemail. I made another call at 5:45, and again no answer. I then made a final call at 6:15 am, and again, no answer. So, with our one-day fishing licenses, camera, snacks and beverages in hand, my son and I got back into our rental car and drove back to the hotel. I sincerely don't know if I have ever felt more disappointed. If I could, I would leave zero stars for this business but it seems that Yelp requires at least one star to post a review. I'm 52 years old, and have never left a Yelp review before.
I went to Captain Jason's Bow to Stern website today and see that he is still actively booking for trips today and through the rest of the week, so it would seem that he is still in operation. However, three days after our monumental disappointment, I have yet to receive a reply to my email and three unanswered phone calls as to why a Captain would do such a thing to a father and son. read more
