Worth the 20 minute drive. Great yelp reviews for a reason. My 2nd visit and have a 3rd coming…read more Staff: Customer service is great and had straight forward conversations with the guys that have helped me out. Provide you the rates up front with no BS and don't try to sell/talk you into anything. Shop: Clean and great car theme going. You can tell the owner has a passion for automobiles with the way he has designed the place. Classic arcade games as well. Service: Rates are reasonable and have been cheaper at times compared to other places with good yelp reviews. They also support service members. Semper Fi, Tom

Went in looking for new brakes all around. Instead I was told they were fine. I really appreciate…read morethe honesty.

I brought a car in for a state inspection. I called the night before for an appointment and they…read moresaid drop it off in the morning. I pull up at 8 30, an hour after they open, and am told it's too late they most likely won't be able to inspect it. Fine, I'll deal. At 10 30 I get a call saying it was checked and can be picked up in a few hours. Huh? I will say the place was clean, easy to access, and reasonably priced. They sorely need to update their website and work on emails. The website still mentioned covid restrictions and had the price of state inspections lower than the actual price. I emailed them attempting to set up the state inspection but never received a response. If you don't want to deal eith email that's fine, but don't offer it as an option snd then completely ignore it. I would gladly go back to this shop again if they have reasonable rates.

The spouse took her 2013 Altima over for an oil change. I'm thinking MD prices, maybe $50. (we had…read morebeen in IL 2017-2020)...were spoiled by a little local shop and a old curmoudgeon guy that knew everything about Honda/Nissan/Toyota. She calls an hour later...$2K...need brakes/rotors/shocks/struts. The car drives much better now and is safe. I have no complaints. The owner is professional polite, the shop is clean, and they were done in one work day. Seems like most of the complaints are about costs. Good maintenance/repair costs money. Wrecks and higher insurance rates cost more. Of course, no one is happy about a much higher bill than what they walked in expecting. That doesn't make this a bad shop, its means perhaps the person can't really afford a well maintained vehicle.

Good, honest car repair shop. They give it to you straight and their fees are reasonable.read more

I've been trusting Neubauer Auto with both my and my wife's vehicles for years, and they've…read moreconsistently proven themselves to be reliable, honest, and genuinely invested in their customers. Their integrity really stands out--they've always given me straightforward, fair pricing and honest assessments about what actually needs to be done. While other shops have tried to push unnecessary replacements on parts that still had plenty of life left, Neubauer Auto tells it like it is. What impressed me even more was when I reached out with a trailer question that had nothing to do with their services. Rather than brushing me off, they took the time to help me find a good vendor who could meet my needs. That kind of helpfulness says everything about the people running this business. I can't recommend them highly enough.​​​​​​​​​​​​​​​​

After a frustrating experience elsewhere, I brought my 2017 Hyundai Elantra to Columbia Family Auto…read moreCare for a second opinion regarding a traction control light, check engine light, and intermittent loss of acceleration. From the first phone call, I could tell the experience was going to be different. They were able to get my car in quickly, performed a thorough diagnostic, and accurately identified the issue as a faulty sensor. The repair was completed the same day, and my car has been running great ever since. What really stood out to me was their communication and transparency. They took the time to explain exactly what was wrong, showed me the old sensor they removed, and answered all of my questions in a way that was easy to understand. I never felt pressured into unnecessary repairs or talked down to. A month later, when I called about a separate issue, they immediately pulled up my vehicle history and knew exactly who I was and what work had been done. That level of organization and customer service is rare. Finding a mechanic you trust can be difficult, but Columbia Family Auto Care has earned my trust. If you're looking for honest diagnostics, fair pricing, and a team that genuinely takes the time to help their customers, I highly recommend them.

I drove from California to Maryland via interstate 40. The roads were full of huge pot holes and…read morethe front end of my Subaru was damaged. Not knowing a reliable repair shop in the Columbia area, I had to search based on online reviews. I tried several shops that all have "front desk service" (including dealers) and none of them really understood and investigated the condition thoroughly. After several months, I realized that my mistake was dealing with middle persons not the real mechanic. The experience has been very disturbing. By chance, my neighbor suggested that I should try out Columbia Family Auto Care in Jessup. Young is the mechanic that owns the shop. He is very experienced and pays interest in hearing out my description of the car symptoms. Now, my Subaru is back on the road with smooth rides. What a good feeling !

Excellent service, friendly people, and quality of work or how I would describe this business…read more Would highly recommend...

very professional , have gone twice and will continue because of the service and great…read morecommunication. they gave me options tried to be cost effective

Great Car repair shop! Got my AC compressor and condenser replaced in a very timely manner. Even…read morefaster than expected and at a cheaper price! Will definitely be making this my primary shop.

My boyfriend had his car towed here when it broke down and he had the best service from Spirit Led…read morehere. They truly treated him like family during an incredibly stressful time and were so kind and honest. They provided drinks for my boyfriend while he waited because it was so hot outside and even made calls to our towing company on our behalf when an issue arose with them. He got our car fixed as soon as he could and went above and beyond to check other working parts of the car without us asking him to look at it. He provided amazing service and we are so glad we found this company. We will be loyal customers here and recommend them to anybody looking for a mechanic.

We brought a car in we had recently purchased and Aron and the Nealy team took such great care of…read moreus!! Great and honest communication, good automotive service and amazing customer service. We will be back for sure!

DONT COME HERE if I could give 0 stars I would...Brought my q50 to this shop for a code diagnostic…read moreon June 29th or 30th, when I walked in and told them my issue...the first thing I was hit with is "i'm gonna be honest you should just replace the whole transmission, we've done about 8 of these and they all fail within a week" (Remember that for later)...conversation goes on and I have them do the diagnostic. I was assured that they have a technician with 40+ years of experience back there so I was sure I would be taken care of...About a day or 2 later they call and let me know it is my valve body (I had a feeling it was) they then quote me $6700 to replace the $2100 part, but I have a warranty company and I was just gonna let them cover most of so I told them to go ahead with the job. But get this, they call me back a couple days later and all of the sudden I need a new transmission BADLY, it's beyond repair and some more bullsh** ($13000) LOL at this point I knew I needed to get my car outta their hands...I obviously take my car somewhere else and in 2 DAYS what do you know my q50 is back on the road with the SAME transmission for $1300. There's so much more I could add but u guys get it just stay away from this business genuinely, it's a joke...either they're snakes or they don't know wtf they are doing in that shop but i'll let you all decide that.

A worker had a hand in someone stealing my rare corvette grandsport. The worker parked my car…read morewithout putting the club on the steering will as I requested and someone stole it. As of now C&T somehow can't locate the worker. He is supposedly on vacation. The shop was very insensitive and nonchalant about my major loss. DO NOT GO TO THIS SHOP ESPECIALLY IF YOU HAVE A RARE EXPENSIVE CAR. THEY HAVE ABSOLUTELY NO SECURITY EXCEPT POOR CAMERAS

Highly recommend..they corrected and finished subpar work another shop did to my car...thankful my…read moreneighbors steered me to them..my car is running like a gem ....thank you C&T !!