Great service and expertise!! Thank you , I am so happy we found Wells Automotive for all Volvo…read morerepairs and services

I've been here multiple times for routine service and have had 0 issues. The staff are friendly and…read moreprofessional, and get it done pretty quick. Thank you!!

Extremely honest shop. Steve didn't try to sell me anything extra at all. Recommended.read more

Honest. Know what they're doing. Just ask any customer they have, and you will get a thumbs up…read more Bill Mitchell

So I dropped off my car here for an estimate on brakes. Rafael was on the phone behind the cashier…read moreregister and did not want my business. He was saying they are very busy and I saw zero motivation by him. Within 2 hours he called me saying I need $800 repair for brake leak, my caliper, brake hose and parking brake motor needs replacing. My pregnant wife went to pick up our car and Rafael started harassing her for $60 diagnostic fee. I would have loved to pay $60 fee had anyone told me about it. Not mentioned even once, when I was there to drop off my car. I refused on the phone. Told my wife to never come there. This is the reason why shops get a bad name. Rafael was on the phone the entire time I talked to him. He doesn't want this job. Took the car to another shop down the road, guess what only thing that was needed to be replaced was a single caliper. $225 job only and they bled the brakes and everything. Avoid this place.

I had an overheated engine and pulled in last minute just before they close. Raphael was very…read morepolite and explained that they will not be able to do anything that day as they needed to wait for the engine to cool down. He explained to me their diagnostic fee and that he will let me know if it is a big repair. Fortunately, it was not a big issue. He did point out that I should look at other issues and recommended what I need to look out for, he did not pressure me into fixing them immediately. He even pointed out the business next door for a rental to help me get home. I was about 50 miles from home so I felt very thankful for this upfront and honest service center.

Prompt, reasonably priced, friendly, honest and helpful. Exceeded my expectation. Made honest…read morereasonable recommendations without pressuring.

After a frustrating experience elsewhere, I brought my 2017 Hyundai Elantra to Columbia Family Auto…read moreCare for a second opinion regarding a traction control light, check engine light, and intermittent loss of acceleration. From the first phone call, I could tell the experience was going to be different. They were able to get my car in quickly, performed a thorough diagnostic, and accurately identified the issue as a faulty sensor. The repair was completed the same day, and my car has been running great ever since. What really stood out to me was their communication and transparency. They took the time to explain exactly what was wrong, showed me the old sensor they removed, and answered all of my questions in a way that was easy to understand. I never felt pressured into unnecessary repairs or talked down to. A month later, when I called about a separate issue, they immediately pulled up my vehicle history and knew exactly who I was and what work had been done. That level of organization and customer service is rare. Finding a mechanic you trust can be difficult, but Columbia Family Auto Care has earned my trust. If you're looking for honest diagnostics, fair pricing, and a team that genuinely takes the time to help their customers, I highly recommend them.

I had an amazing experience at Prime Care Auto. Both times I have brought my car, it has been ready…read moreprior to the estimated time. Siwan ensured to explain every step and why certain things were required/recommended. Additionally, he ensured to show me how the cost was calculated (we all know car repairs can be pricey but he also makes sure that you know where your money is going!) I even received videos explaining the work being done on my car as it was done. Finally, the waiting area was very well-designed and comfortable. These added details were the cherry on top of an already amazing experience! Honestly one of the best experiences I have had. I will definitely be taking my car back when additional services are needed!

I've been meaning to write this review for a while, but life has been busy. As a single woman and a…read moremother, it can be really hard to find a mechanic you can trust without feeling like you're being taken advantage of. Unfortunately, that has been my experience more times than I'd like to admit. The first shop I called gave me a bad feeling right away based on their customer service, but I still made an appointment. Afterward, I checked their Yelp reviews and was shocked by how many negative ones they had. That didn't sit right with me, so I decided to get a second quote. I already had a good idea of what was wrong with my car based on past experience. When I called this shop, the difference was immediate. They were professional, respectful, and didn't argue with me or try to upsell me on unnecessary repairs. I specifically looked for negative reviews--and there were none. I dropped my car off early that morning, and they gave me a clear time estimate for when it would be ready. They even sent photos of the issue. While I didn't fully understand what I was looking at, the fact that they were transparent enough to share images--knowing I could easily research them--told me everything I needed to know about their honesty. I don't remember the technician's name, but they took great care of my foreign car, Lexi, and I'm beyond relieved not to be driving around with grinding rotors anymore. I truly appreciate their professionalism and the way they treated me as a customer. Every single mother needs a mechanic she can feel safe with--and I'm so grateful I found one. Thank you all for your help.

So my Saturn Vue has been annoying the hell out of me. I've been having an issue with the tire…read morepressure indicator and when I put air, the warning would've turn off. I figured that I either have a leak in my tire(s) or the air pressure sensor wasn't working. I relied on good old Yelp to find a shop nearby and came across Caton Auto. I dropped off my car and I always get a little uneasy at auto shops cause you feel like you're vulnerable but my experience was amazing. I checked in and waited in the lobby. They have free water, snacks and coffee. They came up to me shortly after and said that my sensor wasn't working and there was no pressure on getting it replaced. They said it would cost about $200 to fix and it actually was the price I was expecting if that was the issue. I just didn't want to pay that for a sensor. And the mechanic told me that he doesn't blame me. I asked how much it would be and he said nothing. They even adjusted my tire pressure since some were off due to filling it with air at the gas stations and they aren't the most accurate. I really wasn't expecting this kind of service and would come back to this place in the future for services to my vehicle. Awesome place!

I had check engine problems on my toyota avalon 1999. They cleared the check engine. I had brakes…read morewent I arrived there before the service but when they were finished they told me my brake lines needed replacement. I find that hard to believe. Had it towed to my trusted mechanic and he said I over paid for the check engine light to be fixed. It should have never costed over 1,000 for the job. He said he could have easily done the job for $600. Then my mechanic also said it looks like this company hit 2 lines in your break line putting it on the lift. Only two lines was leaking and this company wanted to over charge me to replace all my lines. My mechanic was able to fix the 2 broken lines that they broke and now I my brakes work just as good as they were before I took my car to get serviced thru this company. I asked them did they test drive my car before they worked on it. And they said no. Because if they test drove it the first time they would have noticed that I had working breaks. So yes they got me good that day. But that's they last time! I ALREADY told them what the codes were on the diagnostic and they still charged me for a diagnostic on their behalf and it showed the same results. They never reimburse me any. This goes to show how much they care for their customers...didn't even pay for the towing of my vehicle just to show that they cared...I could never treat anyone that way...then they send me a thank you card in the mail for what??? The fact that they got over on me. But it's all good.

I needed a pair of tires for my wife's KIA. Nealy Tire & Auto ordered them in for the next day,…read morecalled me to let me know they arrived early. I drove to the shop and they had me out the door in about an hour and 15 minutes. Hats off to Don and the crew! I will definitely use Nealy again when my other vehicles need service.

We brought a car in we had recently purchased and Aron and the Nealy team took such great care of…read moreus!! Great and honest communication, good automotive service and amazing customer service. We will be back for sure!

Great service and at good prices. They have a great reputation and recommended by many local…read morebusinesses. Thanks Tony and Rick

Your first impression of this establishment is going to be negative, no question…read more The gentleman that works the front desk and answers the phones has no bedside manner whatsoever. It's actually quite entertaining to listen to him field phone calls while waiting for the service on your vehicle to be completed. He's a sweetheart when dialing out to vendors and business partners, but when the phone rings and a potential customer is on the other end of the line the elderly, unkept, stray dog of a receptionist shows his teeth. The work was finished in exactly the amount of time I was told it would take, the price seemed reasonable and the finished product is something to be proud of. I'm no stranger to taking my vehicles to the shop and the smells that come along with that, but when I hopped inside my vehicle there was a rather pungent odor that had to be aired out. Final statement: The seats in the waiting room have at least 200,000 miles + on them, my rear end was screaming by the end of the hour wait.