I recently took my BMW X3 in for service at Hendrick BMW on Independence Blvd in Charlotte, and as…read morealways, David Owen provided outstanding customer service. He consistently ensures my vehicle moves smoothly through the service process and makes sure every detail is handled including the courtesy wash, which I truly appreciate. David is professional, attentive, and dependable. He communicates clearly and always makes the experience seamless. I also want to acknowledge the young man I think his name is Lance, who serves as the liaison between service and new car sales. He is always courteous, patient, and takes the time to listen. He thoughtfully provides guidance when I have questions about trading in or purchasing a new vehicle, without any pressure. The team at Hendrick BMW continues to make servicing my vehicle a positive experience. Thank you for consistently delivering excellent service

I have been coming to this BMW dealership since relocating back to Charlotte in the Summer of 2023…read morefor scheduled maintenance. On my very first interaction, I was paired with an excellent service specialist, David Owen. His courtesy, efficiency and attention to detail are unmatched. I have used other service reps at this dealership when David is on vacation, and while all the reps have been polite, David goes the extra mile. On my last visit just before the Thanksgiving holiday, I told him about everything that was happening, but I felt I was forgetting something. After picking my car up on Thanksgiving day, I realized I'd forgotten to get a state inspection. I texted David, who told me to drop by anytime within a specific window. I came first thing on a Tuesday morning on my way to work. I told David that if I needed to pick it up after work, I would. He assured me he would let the technicians know that he needed an expedited inspection and get me off to work on time. Sure enough, David delivered. The inspection was completed promptly, and I made it to work ahead of schedule. Always a great experience here with David. They have a fantastic lounge with hot and cold self-serve beverages if you ever need to wait with your vehicle. They also have an excellent shuttle service and loaner program for service on the go. I would highly recommend them for your BMW service.

Service has been quick and efficient. I really like how the service technician will send a video…read moreoverview of your car after the service is completed. Customer service is great, very patient when I have a million questions. The only thing I wish dealerships would stop doing is charging so darn much for services I can get for less elsewhere. But...that's how it goes. There's a great waiting room area with flatscreen tvs, a coffee/tea area, plushy seating and bathrooms are always clean. And....they do state inspections! Whoohoo.

In shopping for a vehicle you have so many options. To me, transparency, communication and respect…read moreare critical. Of course, the brand and price are high on the list. I have been buying for years and usually stay with the same dealership family. With a recent major move that was no longer an option. I was very fortunate to meet Stephanie Bell and Nick Saffioti during my most recent shopping trip. By far the most professional, transparent and courteous sales team that I have interacted with in the Charlotte area. I truly wish that they were the type of people that other brands encouraged to interact with their customers. Thank you for your professionalism, and the opportunity to work with you both.

I have never bought a new car before, and nor was I planning on getting one, but the guys over here…read moremade it happen and met all of my wife and I's needs!! Never did I think I would own a Nissan, but this car was too awesome to pass up, and we're truly grateful for their help with making it happen!! If you're looking for a new car, go check them out and ask for Darrell Bacon -- super humble, fun and transparent which I wasn't expecting! The finance manager Karol was also extremely knowledgeable and great to work with -- we will probably all remain in touch as friends with how great they were. Very genuine! Appreciate you guys and East Charlotte Nissan! We will be back! I have never bought a new car before, and nor was I planning on getting one, but the guys over here made it happen and met all of my wife and I's needs!! Never did I think I would own a Nissan, but this car was too awesome to pass up, and we're truly grateful for their help with making it happen!! If you're looking for a new car, go check them out and ask for Darrell Bacon -- super humble, fun and transparent which I wasn't expecting! The finance manager Karol was also extremely knowledgeable and great to work with -- we will probably all remain in touch as friends with how great they were. Very genuine! Appreciate you guys and East Charlotte Nissan! We will be back!

Dishonest, Predatory, and Completely Unethical - Avoid East Charlotte Nissan…read moreMy experience with East Charlotte Nissan was shockingly deceptive from start to finish. I purchased a 2024 Nissan Kicks on May 8, 2026, and what should have been a straightforward transaction quickly turned into one of the most unethical dealership encounters I've ever had. To begin with, the salesperson verbally promised me a "3‑day, 300‑mile return policy" to pressure me into signing. This policy does not exist. I relied on that promise when agreeing to the purchase, only to find out afterwards that it was completely fabricated. That alone is unacceptable. But it gets worse. Shortly after the purchase, I experienced a sudden change in my employment status that directly affected my ability to qualify for the financing. I immediately notified both the lender and the dealership. Instead of acting responsibly under a conditional delivery agreement, East Charlotte Nissan rushed to process and fund the loan within just 3 hours of the next business day--despite being told the financial information was no longer accurate. It's hard to interpret that as anything other than a deliberate attempt to avoid having to unwind the transaction. I wanted to return the vehicle in perfect condition with all keys and documents, and requested that the deal be voided. Rather than handling the situation professionally, the dealership made the process unnecessarily difficult and dismissive. Between the false return-policy promise, the high-pressure tactics, the intentional rush to force a loan through, and the attempt to charge me lot fees just to return the car, East Charlotte Nissan has shown a complete disregard for honesty, ethics, and basic consumer protection. I am now filing formal complaints with the North Carolina Attorney General's Consumer Protection Division, the DMV Dealer Licensing Board, and Nissan North America. If you value transparency, integrity, or even the bare minimum of ethical behavior, do not buy from East Charlotte Nissan. There are plenty of dealerships in Charlotte that don't rely on deception and predatory tactics to make a sale.

I had the pleasure of buying my car through Toshiya. He went above and beyond for us, despite the…read morerushing around we handed to him. He didn't give us the run around and made sure we were getting the right vehicle for our needs. Would def buy from again and highly recommend! Thank you Toshiya!

Myles was a fantastic Salesman. Thank you for the laughs and the laid back experience....read more

The employees here truly make the place. He had made purchasing a car, such a calm and enjoyable…read moreexperience with no added pressure and honest recommendations. All of the staff even the ones at the front desk are incredibly kind, and even after I'm sure what he a long shift, they keep a smile on their face and a positive attitude. 11/10 would buy here again!!

Purchased a truck in November 25, in February of 26 I noticed there was motor oil on the engine…read morewhen I went to change oil. tried to address the issue before it was out of warranty but got nowhere with carmax. I had only put 3000 miles on the truck and two weeks after the 90 days warranty was up the engine blew the rear main seal. new motor is $15,000. Do yourself a favor and don't give any money to this company. Not to mention they failed to disclose the premium trim wasn't 4wd. The truck had missing running boards that were taken off after they took the listing photos. And the rear seat folding mechanism was broken. Their "125 point inspection" is garbage. I have done over $70,000 in business with carmax over the course of 4 vehicles. I will no longer continue to do business with a company that has such little ethics in their business model.

Jacob Walker and his team are amazing! You may think it's ridiculous to drive 2.5 hrs for service…read morebut we have learned to trust this team. Its worth it. Thank you Jacob for going above and beyond!!

I'm not a Porsche owner and prob never will be because definitely out of my budget LOL, but I had…read morean AMAZING experience with them in spite of. I recently attended a pop up Galentines brunch held in the showroom and won the grand prize raffle of a free 24hr overnight test drive in a 2025 Taycan. Ryan and Whitney were absolutely PHENOMENAL! Friendly, so welcoming and I literally felt right at home like I've been a lifelong Porsche owner. I can't rave abt this experience enough! Highly recommend!! Thanks again guys for the experience! It was amazing, especially since it was my birthday wkend! Made it even more special!

I have never had such a good experience as I did at Journey Scott and his staff made buying a…read morecar stress free and even fun I can't say enough about them and wouldn't go anywhere else

I just recently went to journey auto sales last week. And i couldn't have been happier with the…read morecar i purchased and the customer service i received. Jacob was amazing!! And the other guys there were amazing people and very helpful. very accommodating and reasonable. Highly recommend!

Drove down 5hrs from Virginia to look at a Range Rover they had listed. I was a little hesitant due…read moreto "bait and switch" tactics I had dealt with from several other dealers. But Rich and the HiLine team reached out and kept me updated until I was able to make to the dealership around few days after the inquiry. And when I arrived the vehicle was there and in great condition! Rich was a great salesperson to sit with and Carl was prompt with the financial paperwork when closing the deal. Great dealership experience. I've worked in the car business financing cars and I must say this is how it should be! Wish there were more dealerships like this here in my area, but it was well worth the drive!

Shady business model and dishonest pricing. Went to look at a 2020 Mini Cooper S. Overall nice car,…read morebut major paint chips, bumper damage, curbed wheels, and wheel fender being popped out and misaligned. Not a huge deal on its face, talked to one of the sales guys about knocking some money off the price so that I can do the repairs required. I was told they could do some minor work, but would not budge an inch on the price because, "We price our cars to market and this is the lowest possible price we can sell the car at." Keep in mind, this is car has been on the lot for nearly 3 months as of today and over two months at the time I looked at it. Price when I went in was $15,750. Didn't buy the car. Two weeks later, price on website was $15,000. So apparently they could go down and did not want to. Now, as of today, the same car that has been on their lot for nearly three months is listed for $16,500. Where does this pricing come from? This car lot does not negotiate, treats their used cars like liquid gold without wanting to do repairs, and fluctuates their pricing like the stock market in a panic. Also, what car dealer tacks on $1,500 to the price of a car after it has been sitting on the lot for three months?? Solimar was very nice and pleasant. Great person! Business model is shady. Stay away. First photo is from the day I looked at it, second priced at $16,500 is from 15 minutes ago.

They're not selling cars because their attitude is piss poor. Just rude, weird, and nasty.read more

Came in on a whim looking for a new car. I wasn't necessarily leaning into anything, but Brittney…read moreshowed us a few cars that I really liked with many of the upgrades I'd want! I left the first day and told her we'd likely return but also wanted time to think about it and shop around. She followed up via text the next day and so we ended up returning the day after. I test drove 2 vehicles and found the perfect one! The process was seamless and the customer service here is great.

If you're in the market for a car, do yourself a favor and go see Chris Morgan at Rick's Hendricks…read moreChevrolet! I came in with a clear idea of what I needed, and Chris went above and beyond to make it happen. He truly exemplifies what a great salesperson should be--professional, attentive, and committed to delivering top-tier service. I've purchased quite a few cars over the years, and I can honestly say this was by far the most seamless and easiest process I've ever experienced. No pressure, no stress--just great customer care from start to finish. Trust me, if you need a car, go see my guy Chris Morgan. He will absolutely get you right!

Caveat Emptor; This…read moredealer advertises cars they do not actually have available, in an effort to entice you to the lot so they can sell you what they have and need to move, bait and switch. Predatory dealership. Avoid at all costs. Beware. Hendrick is a VERY large dealership with multiple brands and makes. I'd avoid all of them but, caveat emptor.