I recently took my BMW X3 in for service at Hendrick BMW on Independence Blvd in Charlotte, and as…read morealways, David Owen provided outstanding customer service. He consistently ensures my vehicle moves smoothly through the service process and makes sure every detail is handled including the courtesy wash, which I truly appreciate. David is professional, attentive, and dependable. He communicates clearly and always makes the experience seamless. I also want to acknowledge the young man I think his name is Lance, who serves as the liaison between service and new car sales. He is always courteous, patient, and takes the time to listen. He thoughtfully provides guidance when I have questions about trading in or purchasing a new vehicle, without any pressure. The team at Hendrick BMW continues to make servicing my vehicle a positive experience. Thank you for consistently delivering excellent service

The team at Hendrick, led by my salesman Phillip Allen accommodated my first BMW purchase from out…read moreof state. Where other dealers refused the inquiry, Phillip and Hendrick made it work. My rural location presented some specific challenges, and it's probably fair to say I was painfully impatient at times. I appreciate Phillip and his follow through, and the Hendrick team's commitment to their customers. You will too. If considering a new or exceptional used auto, make Hendrick your first stop.

I don't usually take the time to write reviews, but this experience absolutely deserves one…read more YaNique Buckley was incredible from start to finish. She is efficient, knowledgeable, and truly a hustler in the best way. Everything was handled quickly, smoothly, and with total professionalism, honestly the best car-buying experience I've ever had. What stood out most was her consistency and follow-through. She did exactly what she said she would do, every step of the way, which is rare and so appreciated. I'm beyond impressed and would highly recommend her to anyone looking for a seamless experience. She's amazing!

Service has been quick and efficient. I really like how the service technician will send a video…read moreoverview of your car after the service is completed. Customer service is great, very patient when I have a million questions. The only thing I wish dealerships would stop doing is charging so darn much for services I can get for less elsewhere. But...that's how it goes. There's a great waiting room area with flatscreen tvs, a coffee/tea area, plushy seating and bathrooms are always clean. And....they do state inspections! Whoohoo.

I have never bought a new car before, and nor was I planning on getting one, but the guys over here…read moremade it happen and met all of my wife and I's needs!! Never did I think I would own a Nissan, but this car was too awesome to pass up, and we're truly grateful for their help with making it happen!! If you're looking for a new car, go check them out and ask for Darrell Bacon -- super humble, fun and transparent which I wasn't expecting! The finance manager Karol was also extremely knowledgeable and great to work with -- we will probably all remain in touch as friends with how great they were. Very genuine! Appreciate you guys and East Charlotte Nissan! We will be back! I have never bought a new car before, and nor was I planning on getting one, but the guys over here made it happen and met all of my wife and I's needs!! Never did I think I would own a Nissan, but this car was too awesome to pass up, and we're truly grateful for their help with making it happen!! If you're looking for a new car, go check them out and ask for Darrell Bacon -- super humble, fun and transparent which I wasn't expecting! The finance manager Karol was also extremely knowledgeable and great to work with -- we will probably all remain in touch as friends with how great they were. Very genuine! Appreciate you guys and East Charlotte Nissan! We will be back!

Called to get an update for a part that was ordered for my car that has been down for a week, and…read moreScott in the parts department I believe his name was, was very condescending and had a major attitude when I asked for an update. I do not recommend this business one bit!!!

I had the pleasure of buying my car through Toshiya. He went above and beyond for us, despite the…read morerushing around we handed to him. He didn't give us the run around and made sure we were getting the right vehicle for our needs. Would def buy from again and highly recommend! Thank you Toshiya!

Myles was a fantastic Salesman. Thank you for the laughs and the laid back experience....read more

The employees here truly make the place. He had made purchasing a car, such a calm and enjoyable…read moreexperience with no added pressure and honest recommendations. All of the staff even the ones at the front desk are incredibly kind, and even after I'm sure what he a long shift, they keep a smile on their face and a positive attitude. 11/10 would buy here again!!

I was excited about purchasing a Mazda CX-5 from Car Max and had the car shipped from one Charlotte…read morelocation to Independence. 30 minutes before my appointment to purchase, the salesman texted me that someone had sideswiped the car during transit, but it was just a few scratches that they could fix. Upon arrival, there were multiple scratches and dents around the vehicle, both passenger-side doors, rear rim, and including additional scratches the other side of the car and back. These additional scratches were not disclosed, and the salesman's message absolutely downplayed the damage. After the team tried fixing it, some scratches and the dents were still clearly visible. Carmax wouldn't adjust the price despite the new (unrepaired) damage. I don't think they're going to update the listings pictures, and I feel like there was prior undisclosed damage to the car. If you're looking to purchase a car from here, be extremely careful that you're not getting played.

Jacob Walker and his team are amazing! You may think it's ridiculous to drive 2.5 hrs for service…read morebut we have learned to trust this team. Its worth it. Thank you Jacob for going above and beyond!!

I'm not a Porsche owner and prob never will be because definitely out of my budget LOL, but I had…read morean AMAZING experience with them in spite of. I recently attended a pop up Galentines brunch held in the showroom and won the grand prize raffle of a free 24hr overnight test drive in a 2025 Taycan. Ryan and Whitney were absolutely PHENOMENAL! Friendly, so welcoming and I literally felt right at home like I've been a lifelong Porsche owner. I can't rave abt this experience enough! Highly recommend!! Thanks again guys for the experience! It was amazing, especially since it was my birthday wkend! Made it even more special!

I have never had such a good experience as I did at Journey Scott and his staff made buying a…read morecar stress free and even fun I can't say enough about them and wouldn't go anywhere else

I just recently went to journey auto sales last week. And i couldn't have been happier with the…read morecar i purchased and the customer service i received. Jacob was amazing!! And the other guys there were amazing people and very helpful. very accommodating and reasonable. Highly recommend!

Drove down 5hrs from Virginia to look at a Range Rover they had listed. I was a little hesitant due…read moreto "bait and switch" tactics I had dealt with from several other dealers. But Rich and the HiLine team reached out and kept me updated until I was able to make to the dealership around few days after the inquiry. And when I arrived the vehicle was there and in great condition! Rich was a great salesperson to sit with and Carl was prompt with the financial paperwork when closing the deal. Great dealership experience. I've worked in the car business financing cars and I must say this is how it should be! Wish there were more dealerships like this here in my area, but it was well worth the drive!

Shady business model and dishonest pricing. Went to look at a 2020 Mini Cooper S. Overall nice car,…read morebut major paint chips, bumper damage, curbed wheels, and wheel fender being popped out and misaligned. Not a huge deal on its face, talked to one of the sales guys about knocking some money off the price so that I can do the repairs required. I was told they could do some minor work, but would not budge an inch on the price because, "We price our cars to market and this is the lowest possible price we can sell the car at." Keep in mind, this is car has been on the lot for nearly 3 months as of today and over two months at the time I looked at it. Price when I went in was $15,750. Didn't buy the car. Two weeks later, price on website was $15,000. So apparently they could go down and did not want to. Now, as of today, the same car that has been on their lot for nearly three months is listed for $16,500. Where does this pricing come from? This car lot does not negotiate, treats their used cars like liquid gold without wanting to do repairs, and fluctuates their pricing like the stock market in a panic. Also, what car dealer tacks on $1,500 to the price of a car after it has been sitting on the lot for three months?? Solimar was very nice and pleasant. Great person! Business model is shady. Stay away. First photo is from the day I looked at it, second priced at $16,500 is from 15 minutes ago.

They're not selling cars because their attitude is piss poor. Just rude, weird, and nasty.read more

Came in on a whim looking for a new car. I wasn't necessarily leaning into anything, but Brittney…read moreshowed us a few cars that I really liked with many of the upgrades I'd want! I left the first day and told her we'd likely return but also wanted time to think about it and shop around. She followed up via text the next day and so we ended up returning the day after. I test drove 2 vehicles and found the perfect one! The process was seamless and the customer service here is great.

If you're in the market for a car, do yourself a favor and go see Chris Morgan at Rick's Hendricks…read moreChevrolet! I came in with a clear idea of what I needed, and Chris went above and beyond to make it happen. He truly exemplifies what a great salesperson should be--professional, attentive, and committed to delivering top-tier service. I've purchased quite a few cars over the years, and I can honestly say this was by far the most seamless and easiest process I've ever experienced. No pressure, no stress--just great customer care from start to finish. Trust me, if you need a car, go see my guy Chris Morgan. He will absolutely get you right!

Caveat Emptor; This…read moredealer advertises cars they do not actually have available, in an effort to entice you to the lot so they can sell you what they have and need to move, bait and switch. Predatory dealership. Avoid at all costs. Beware. Hendrick is a VERY large dealership with multiple brands and makes. I'd avoid all of them but, caveat emptor.