Imagine having gotten off your plane after being rerouted all day, nearly missing your connection, having very little opportunity to eat anything, wait 30mins for the hotel shuttle...only to come to the open restaurant hotel a full 30mins before closing and be told...."our restaurant isn't seating anyone"
The conversation with the host went something like this:
Me: wait what? The website says you close at 11pm.
Botanicus: our kitchen IS open so I'm happy to take your order.
Me: what about that table, it's not in the restaurant
Botanicus: that's not available, how about the bar.
Me:there is no more room.
Botanicus: how about over there? That's available.
Me: the coffee table?
I ended up sitting (Criss cross applesauce as my children would say) on the floor so that I could be more level with the coffee table and food...and so I didn't look and feel like I was an animal eating my meal.
I wasn't asking for anything odd. They wouldn't even give me a table outside the restaurant in the breeze way area...Mind you; I didn't arrive 5mins before closing but at over 30 mins the entire restaurant floor should be open. Also, there isn't fine print anywhere on the website saying "no tables available but the kitchen is open" or "we reserve the right to close the restaurant anytime we want". Is there is a class action case here?
Does offering a coffee table to have dinner seem like a service or customer oriented option?
I ordered:
Appetizers: Fried spiced cauliflower not bad, nice crunch, good heat
Main: over all the dish was cold. Worse, the Halibut was especially dry. The asparagus had an undercooked crunch and had zero flavor. I suspect the person doing the microwaving of this food couldn't wait to get home!.
Let me note here: the appetizer and the main arrived at the same time. So annoying !
Clearly an indicator of expediency at the expense of customer service.
Dessert: baklava cheesecake was cold and hard; I could have used a knife to cut myself pieces, not at all an standard experience with real cheesecake., I suspect it was already in the freezer and "the cook" possessed zero microwave game...how else does one explain when one gets something like ice cream vs a smooth silky texture of actual cheesecake...the philo dough on top was an afterthought.
I always say it's "all about the food " at a restaurant.
I described bad food but it was edible and I didn't get sick so that's something.
However, the lack of empathy and service by any definition is just the worst at Botanicus and for me unforgivable.
If you find yourself in my situation, I recommend opting for room service. At least you'll have a table to eat your badly microwaved food. And I suspect that's what they want you to do! read more