Should rename it to albatross or misery. At least we'd know what is to be expected.
Went there on a weekday with my niece (who had made a reservation was told there will be a 30-45 minute wait, which is fine as it is almost a 20 minute drive from my home.
When we arrived, it took the hostess 13 minutes before speaking to us. We were told it would be about an hour or so. So far not impressed to say the least, this is breakfast.
There is absolutely no place to sit or stand to wait as the entrance which is aproximately 2x2 metres is shared with another restaurant. The temperature outside was hovering around zero with a cold north wind ,gusting around 15-25 kms with intermittant freezing rain outside. I told my niece I will walk to the pharmacy and purchase umbrellas. After about 25 minutes and 2 pharmacies, no luck finding umbrellas, my daughter inquired how much longer it would take (we are both cold and wet) to be told another 15-30 minutes. I wanted to leave, she insisted on staying. I decided to walk to the pharmacy on 4 St. N.E. for umbrellas. Just as I was walking into the store, I received a text from my daughter that we have a table. I wrote back for her to order m ham and 2 eggs with rye toast and coffee and I'll be there as fast as I can (with 2 umbrella's) in less than 10 minutes.
When I arrived at the restaurant, there was no coffee waiting for me. The waiteress informed my niece that she will not accept my order from my daughter unless I was there. (Again, not impressed). It has been 1 1/2 hours since we arrived.
Waited for 15 minutes, waitress arrives with 2 menu's, no coffee! (Again, not impressed!) She asks me if I want something to drink. I said yes, coffee with creamer. Rudely responds with you mean cream! I reply, no, with creamer! She snears at me raises her voice and says we only have cream. I said, fine, cream then. She looks at my niece and said "you said your mother was lactose intolerant!" My niece said she is, but my aunt decides when she wants dairy. I was flabergasted that the waitress was that rude as to speak about me in third person to my niece while standing right next to me.
She starts walking away. I said where are going? I have not placed my food order? She responds with I'll be back.
Another 10 minutes goes by she brings me my coffee and asks us what we want. I said and order of rye toast, ham and 2 eggs sunnyside up. She replies "with potatoes?" I said no, "with salad?" again, I said no. "what do you want as a side dish, I replied I just 2 eggs and rye toast and a glass of water. She replied with you want brown bread? I said no, rye bread. She responds with rye brown bread? I said that's fine (assuming she meant rye bread with molasses).
Now 20 more minutes have past, I flag down a different waitress and ask if she could please bring us each a coffee refill. She came back in less than 2 minutes with coffee (bless her heart).
The lunch crowd is now arriving. We are both famished, I look at my watch and we've been there for just over 2 hours. Another 5 minutes goes by and our food arrives. My niecess order doesn't look appealing, mine on the other hand has 1 slice of lightly brown toast. I said I asked for rye bread, not brown. She reponds with that we only have brown bread. I said nothing, as I just wanted her to leave so I can eat. There are three slices of fried deli ham on my plate. I mention to my niece they gave me fried cold cuts. I take one bite, it is dry and crispy. I get up, find the waitress and told her I ordered ham, not fried cold-cuts. She apologises and said she will bring me an order of ham. Five minutes later, she brought me a side plate with 3 slices of deli ham. The deli ham was refrigerator cold and drier than my single slice of toast, I couldn't eat it.
It has now been 2 hours and 36 minutes since we first arrived. I just want to leave. The waitress comes by and asks how everything is, I told her the cold cuts are cold and dry, I ordered ham, not deli meat. She asks if I want bacon instead. I replied with no, just the bill, we would like to leave now.
Another 12 minutes goes by, finally, she brings us the bill. My order was $13.50 for 2 eggs, 1 slice of brown toast and 3 slices of deli meat. My daughters was $19.00 for a dry pancake( which she doused it with corn syrup), runny scrambled eggs (that were inedible) and undercooked bacon.
I informed the cashier about the ordeal we had, she graciously took 25 percent off of our entire order. It was still overpriced. Looking at the menu online after the fact, 3 eggs cost $3.00, an order of toast is $4.00 and the ham is $4.00 which equates to $12.00 not $13.50 for 2 eggs, 1/2 order of toast and 3 slices of deli meat.
We could have gone to numerous places in this city, wouldn't have has to wait sp long, we would have received properly cooked food that we actually ordered and been in and out of the restaurant in under 40 minutes for roughly $5.00 less that what we paid after the discount.
Oh, by the way, read more