Always great service. Dr Suydam and his staff are friendly and efficient. Great selection of…read moreframes too should you need glasses!

I was having issues with my eye for the past week. With a lucky google search I found Primary…read moreEyecare, and gave them a call late in the evening on a weekday to see if I could be seen ASAP. Kim answered the phone and was so helpful to get me in the next morning! Kim also helped walk me through some insurance issues I was having, one of the best medical professionals I have ever dealt with at a medical office. Dr. Suydam was so thorough in diagnosing and explaining the issue I was having. Called me in my prescriptions to my pharmacy right away. I even had issues with the pharmacy and Dr. Suydam got on the phone with me to solve the prescription problem. I can't thank you enough Dr. Suydam, Kim, and Primary Eyecare for all your help!

He is awesome! Knowledgeable, friendly and easy to schedule. We have gone to him for trailer eye…read morecheckups and he found out my husband had glaucoma in one eye and reached out to a specialist.

this guy is the best. he was good at his job andwas extremely funny. I got glasss there good prices…read moreas well. take that Mary.

New Path Vision in Pottstown is Outstanding. They are extremely thorough in Eye…read moreExaminations; and identifying any particular problem you might be having with your Eyes. Wide selection of eye frames to choose from. Highly Recommend.

I see I'm not the only one with this experience, but I have had an extremely frustrating time…read moretrying to get my contacts that I ordered through them. They said 2-3 weeks from when I ordered them at my appointment. It has now been 7 weeks with no end in sight, which is frustrating enough in itself, but is compounded by the fact that they have been completely unresponsive and have given me ZERO information or follow up. I've called multiple times and been told someone would call me back, which they have not. I've also sent emails which have not been returned. I understand things happen and get delayed but avoiding patients and not returning calls and emails is an insane way to do business. I had to rush order other contacts online because I needed a new pair and had no other solution. I wear monthly contacts and they always stress the importance of changing them regularly, and yet they're the reason I'm not able to. Thankfully 1800contacts got my order delivered in under 48 hours (over a weekend and holiday too!) Now I just want my money back on this contact order I may or may not ever get, but apparently they "can't refund an order once it's been placed". My visits have been fine, but this whole process and their complete lack of care for their patients will have me finding another provider.

Very good service! Everyone was very friendly. The exam went well, the assistant manager picked…read moreout beautiful frames, and adjusted them perfectly! Since they do not accept my insurance, I received a discount. (The stores that accept my insurance cannot make my prescription.) What more could you ask for?

I brought my two young sons (7 and 4) for a check up before school started. I was able to make a…read moresame day appointment and wasn't really concerned with a 'Walmart quality' optometrist as I thought it was just another simple check up for my kids. The doctor was wonderful with them, she was friendly and happy to explain all of the tools and tests to the kids and put them completely at ease. To our great surprise, the 4 year old ended up having a significant vision problem in one eye. (This was his first vision check up) The Optometrist gave me a diagnosis and wrote a script for lenses, but she also referred us to a specialist. I ended up taking him to CHOP and having him evaluated by a top pediatric ophthalmologist. Her diagnosis and prescription matched Walmart exactly. We bought two pair of glasses through walmart and have had them replaced several times though their 'insurance'. (He's a 4 year old boy, he doesn't really do careful!) His glasses or lenses were always replaced quickly and efficiently. Usually I would only have to call and tell them he broke X and they would order the replacement. I am really surprised at just how great the vision center has been and will happily return in the future.

Hello, New to the area unpacking and eyes fell to the floor. I not see well without them called…read morearound trying see who help me informed her of what happened. Told me come in and see what she can do.Wallked over there and she was able to repair my glasses in no time.I 'm to see . Thank you thank you!

From the owner: We provide comprehensive eye exams, including medical eye exams and eye emergencies, as well as…read moreeyeglasses, contacts and eyeglass repairs.

Not happy with experience with this location at all. After MULTIPLE visits to the store and the…read more3rd set of contacts, we found ones that worked well. Of course when I try to order the new ones that I like, only then do I find out it's several hundred dollars more. I didn't feel heard or understood by the doctor or the staff. Now, I'm stuck with contacts that don't work for the next year. Thanks Visionworks. I will not be back to this location and I do not recommend it.

I'm sharing my recent experience at VisionWorks in Newtown Square, PA so other patients know what…read moreto expect. This review reflects my personal experience and concerns as a customer. When I scheduled my eye exam, I was told a doctor would be on-site. However, when I arrived, I learned that no doctor was present, and the exam would be done via telehealth because of the holiday. I was not informed of this beforehand. Although the waiver mentioned telehealth, I was not told that AI technology would be used as part of the exam process. When I asked which system was being used, neither the staff nor the remote doctor could identify it. I was only told the technology was outsourced through a third-party IT provider. As someone with a technical background, the lack of clarity was concerning. The findings from this AI-assisted telehealth exam did not match the results from my previous in-person eye exam with a licensed doctor, which made me question whether the virtual setup was able to provide the same level of detail or accuracy as a traditional exam. Additionally: Several components of a standard in-person exam -- including dilation and certain diagnostic checks -- were not performed. The person handling equipment onsite stated he had two weeks of training and was not medically certified. Staff also expressed that doctor availability varies by location and ownership, and couldn't confirm when an on-site doctor would next be available ("possibly next Saturday, but it could change"). I want to note that the employees at the front desk were professional and polite. My concerns are strictly about transparency, consistency, and whether the services provided match what patients believe they are receiving, especially when insurance is involved. Based on my experience, I no longer feel comfortable receiving exams at this location and will be seeking an in-person medical evaluation elsewhere. I believe patients deserve clear communication about whether a doctor is physically present, whether AI is involved, and what type of exam they are actually receiving.

I have one lense that has a circle right in the middle of the lense. I was told by the assistant…read moremanager that it was a scratch. The lense is curved, I asked how in the world could a perfect scratch be in a curved lense. She had no idea and tried to charge me 169.00 for a lense replacement. This is totally unacceptable.

I have been going to this branch for several years without incident. recently I brought my mother…read morein and as her and I were talking about a pair of sunglasses I bought from them that don't stay up on my face, the employee told me about the free adjustments. less than a week later, I brought my sunglasses in and was told the issue with my sunglasses couldnt be fixed and that I remove my sunglasses incorrectly which is what caused the issue. they are a few years old so I wasnt terribly upset and left. a few months later I had an appt as well as my adult daughter. we each ordered 2 pairs of glasses and went on our way. about 2 1/2-3 weeks later both our pairs were in, so we went to pick them up. everything seemed fine and we left. my daughter almost immediately started saying she needed an adjustment but we didnt have a chance to get back there until the 3rd week. we walk in and let the women know she needs an adjustment. she takes her glasses off the "correct" way and hands them to the woman who just so happens to be the same one who I dealt with for my sunglasses. the woman looks at her glasses and says i cant fix this. how do you take your glasses off? my daughter showed her the same way she just took them off in front of her and the woman said no, you take them off like this which is why they are like this. or you lay on them. this isnt something we can fix. I'm upset that I've been coming here for so long and when glasses are old or new they want to make the same excuse as to why they are in a condition they can't fix. this will be my last time going to America's Best because what good are the deals if they end up in a condition so quickly that can't be fixed. The next time I stop in, will be to pick up a copy of our scripts to find quality glasses that won't be an issue or through a company who stands behind their glasses.

I haven't had luck with eye doctors lately. That all changed the moment I walked in the door at Dr…read more Reitnauer's office. I was welcomed with a very friendly atmosphere. The team at this office explained everything. We talked about what procedures I would be getting done. They even had a video explaining new technology they had. Nice woman at the front desk showed me different glasses that would suit me and my lenses during my short wait. Dr. Cara Reitnauer is so kind and knowledgeable. This will be my eye doctor from now on.

Dr Cara is thorough, patient and kind. Takes the time to make sure I understand what she is…read moreexplaining, and patient while I found contacts that worked for me!. Not having to be dilated because they have the Optimap is wonderful! Front desk staff are welcoming, don't make you wait and very knowledgeable.