I'd really rather give 4 or 5 star reviews, but alas, this one is a 2 star. We've been here numerous times and at that time, it was 5 star. They don't have good quality control.
Boba when it's somewhat fresh is very chewy and flexible. When it's been sitting for awhile, maybe hours, it can get hard. About 1/2 of the time it's a bit hard. One of the times I got a Thai Milk Tea with Boba and the lady overfilled it, so when you poke the boba straw through it, stuff spilled out all over the nearby area in my car, causing a short circuit of my cigarette lighter plug in that I use daily to charge my iPhone while driving.
So this sat for a few weeks with nothing to plug my phone into to recharge. Then I had to get a portable charger. So this $6-7 drink cost me with time, labor, and parts to fix this - over $100 and not being able to charge my phone. I told Bosa this and they didn't apologize or even care. That was bad.
Today was the last straw, no pun intended, was when I ordered 2 mango coconut smoothies with, no whipped cream. She gave me boba straws that were small, a bit bigger than a regular drinking straw, but not the normal sized straw. The boba was a bit hard and clumped together. Fresh boba doesn't clump together. It was close to impossible to get the boba thru the straw and even trying to blow out the boba was difficult.
My husband and I ended up tossing the smoothies out. The cost was $15.05 for the smoothies total - a waste of money. I might have as well tossed the money out my car. I called this Bosa up and no apology. They weren't sorry. I told her we had to toss the smoothies out. No offer to remake for us. She just said that they didn't have any other boba straws. I told her I had been there many times and in the past, they gave the regular large sized boba straws.
Guess this particular Bosa is going cheaper. And if you happen to get the boba that's been sitting around for awhile, you might as well toss the money you spent on this smoothie out the car window because with those cheap smaller straws, you're not going to be able to get the boba up the straw and don't even attempt when you're trying to drive. That could cause an accident and it's not worth it.
We've given a lot of business for our smoothies to this Bosa location, but no more. The people that work here don't give a crap. I've learned this is the case for many of the Bosa locations. No apologies, no compensation for their mess ups. It's on the customer.
I'll be buying my own stuff to make these smoothies at a fraction of the cost. Glad this happened so that I don't have to keep wasting money here or at any of the Bosa locations that have poor customer service and care. read more