I was in need of an emergency repair and my service was immediately handled. Keith the technician came and got the job done. He was very nice and professional. If you ever need a service done make sure to request Keith! THANK YOU KEITH! read more

Although my experience with Borba itself has not been the best since they started managing the property that I live in, my experience with Keith is so redeeming! He always calls to get a clear understanding of the issue, shows up on time with such a positive attitude and demeanor. He goes above and beyond is so professional and truly cares about the tenants here! read more

I had a tech from Borba come out this weekend to help me with a plumbing issue and his name was Keith. I have heard about Keith but I have never had the pleasure of using him until now. Keith called me and a short time later he was out here and corrected my plumbing quickly. He is charming as he is talented. He had to shut off the water and he made sure to tell everyone in the complex to update everyone and inform them of the progress. That is just a good business practice. Thank you Borba for sending a talented, funny and handsome man! I came from another management company (a name I won't mention) and they did not respond like this! read more

Thank you Keith! He's always got tenants!Haven't dealt with anyone this helpful ever when renting. Thanks for always being great Keith! Whenever you need service he gets it done fast and always correct. read more

Keith is the best maintenance person I've ever had! He is super nice, very professional and he is always willing to help out with anything I need. He is quick and very knowledgeable. Keith makes Borba. read more

I repeatedly had terrible experiences with this property group. When I first moved in, they didn't provide me with a gate or laundry mat key, which took several months and multiple follow-ups to obtain. I also had issues with my neighbor for over a year. Despite my complaints and calling the police three times in one week due to fights, parties, trash in the hallway, and smoking by my back door, the property group took no meaningful action. They issued a noise complaint the last time, but prior claims of taking action were clearly false since the disruptive tenants remained. Ultimately, this prompted me to move out. After three years, I was overpaying $1,875, which was more than what some new tenants were paying. It's outrageous to pay such high rent and not even feel safe in your own home due to constant disruptive behavior. There were times when the property group didn't even respond to my emails. Now that I've moved out, it's been 23 days and I still haven't received my deposit. They claimed, "Your move-out disposition was mailed out exactly at the 21-day mark," but we'll see. When I moved out, they sent me instructions with the wrong address, causing me to go to the incorrect place to return the keys. No one answers the phone unless you contact other departments. The only thing this property group did consistently was collect rent, and even that was sometimes poorly managed. Terrible experience. I do not recommend this property group. They need to replace multiple employees who are not doing their jobs properly. read more

Worst property management I've ever dealt with EVER! Dealing with this company since October 2023 and it has been a total nightmare an emotional rollercoaster. Multiple maintenance request have been put in since and they are never taken care of but are always being submitted as completed on their tenant app which is very frustrating . I've spoken to Mellisa, Keith, Kim, Irma and the supposed director of Borba management Raquel who has been the least of help. Borba needs to train their employees on communication and customer service. I have 2 pending maintenance request 1 of them being the mailbox, just getting my mail is a struggle who knows when my shower will be fixed ! read more

Melé Fernández was incredibly helpful during the application process, she took the time to explain the process to me step by step. Mele was patient, thorough, and had great customer service. Rita was also very helpful! read more

Just gotta say that Keith is the man and a great building supervisor. He's so friendly and helpful. He does a quality job and makes sure that things get done right and in a timely manner. He's always so helpful and genuinely makes my place feel safe and like home! 10/10 service! He's the best in the business and is a true buddy. read more

Recently reached out to Borba Property Group regarding a landscaping and debris removal need. Since I originally had left a voice Mail I was expecting a few days to pass before my request was addressed. I was very pleasantly surprised to see their landscape maintenance team there in less than 24 hours! Great customer service! I even received follow up calls from them to confirm the work was done and apologized for the issue. Great teamwork at BPG! read more

just posting again bc this company makes me sooo angry!!! the apartment had termites, no warm water, heater was broken the whole time, doorknobs to the bathrooms were broken (so if i accidentally closed the door i would be locked out from the inside), carbon monoxide detectors were out of code, etc. this company is full of scammers let me tell you. please if you're thinking about renting, you'd be better off couch surfing or living on your car (i'm being so serious). I'll leave the numbers to the health department and code enforcement so you can file a complaint with the city (the city takes this stuff very serious and borba can be fined/forced to fix the issue) Long beach health department (562) 570-4132 Long beach code enforcement (562) 989- 1206 (this number is specifically for tenant/landlord issues) UPDATE: ALL THEIR 5 STAR REVIEWS ARE FAKE!! BEWARE! also, when i called the city to complain,.. guess what??? got an eviction notice that same week for "noise complaints" and i had to move out within 3 days....lol okay, stay safe out there. these scammers will get their karma one day :) It's been over two years since all this but I STILL am haunted by this whole situation read more

Michael Borba, As you sit there and continue your narrative of "blaming the owners". You have 21 days to notify and 14 days to complete these repairs. All this time has lapsed. You have no receipts for any of the the repairs you erroneously and fraudulently charged me for. I have all of my inspection documents from Borba. You sir are a liar. You threatened to call the police on me for knocking on your door, to your business, that I contest needs to be audited for predatory business practices. After your employees at your direction continued to lie to me. Want to lie about painting my truck as well. I have the text messages to go with the pictures posted here Michael. BORBA IS IN NEED OF AN INVESTIGATION, more to follow. $10,000 is the max suit in civil court. Michael remember when you laughed an told me it would take more than a year's time and more money than I have? Great. Challenge accepted, Sir. read more

See all

Alma Escalante was an amazing person to work with. She was patient with me being confused with some stuff. She took her time to explain the entire process of renting with Borba Property Group. She was flexible with our work schedule and processed everything in a timely manner. The apartment is nice, quiet and reasonably priced. You can tell the Borba Property really took their time to have the apartment ready for move in. read more

Whyyy Are you all posting on affordable housing.com if you are not willing to work with veteran with low credit even though a VA agency is offering a double deposit and landlord incentives To house those who served our country. The posting does not specify that 620 is the required credit score and there is no leniency. The worst part is that their website advertises that they serve veterans. They don't . read more

Borba Property Group - Post is on affordablehousing.com.Nowhere on the post does it specify that the person has to have a 620 credit score - Property Management Near Me - Long Beach, California

See all

Hi Michael , once you sign the slip . I want to know why your company doesn't tell you ahead or why it's not written on the deposit slip that you guys also want an extra deposit for the following month ? Why do you and your company leave out information on the deposit slip? Once a person signs it , assuming that is all someone will be paying for . then you send the lease information after you sign the deposit slip , how your apartment company wants a total 2 deposits, one for the first month and 2nd deposit for the second month . It's very deceitful how your company hides this information from customers. I wouldn't of wasted my time to apply for your apartment. But then again I can see how your making money off people for them to apply for your apartments . SCAMMER!!!! read more

Very bad business when it coming to paying people they hire. They request a plumbing service and they didn't want to play once the job was completed. (Bad business) we work hard for our money and provide the best services!!!! read more

Worst management company ever!!! don't ever look at properties from this management company. They never fix anything and they take forever to take care of your home. read more

Update *** Micheal- you should be addressing the fact that it's illegal not to fix a window within a 30 day time frame. And when it shattered months later, the $490 it costs to fix it out of pocket was never taken off my rent in July 2023. I have in writing evidence that your company obtained the police report from the night a bullet came through my window. If this is not taken off my portal, along with the "late fee" for that month, I will be seeing you in small claims court. Your company has a horrible rating, and that's cause yelp doesn't let you put 0. And if you pay attention to the people who put 5 starts and click on their account, most of them Borba is their only review, seems fishy to me. Start paying attention to your employees who continually get bad reviews, actually make change. read more

I really love this Property Management Company, this is my second time renting from them. The customer service is outstanding and everyone is extremely nice and kind. I would recommend anyone to rent from them. read more

Terrible customer service and communication. The website lists hours for "remote key checkout" for viewings but I was able to schedule a viewing on the website for a Sunday. At no point was I told that they don't do viewings on Sundays, and when I was auto-texted to confirm they texted me instructions with N/A in the section for the door code. Additionally the website says "Coming Soon" for so many properties but then says Available NOW in all caps right below the listing. I got attitude when I called to verify this information. Really bad communication, viewing logistics, and overall experience. Glad to know I need to avoid this management group. read more

I moved into a newly renovated unit this month, and it was a very pleasant and easy experience. The maintenance and renovation workers were on site when I moved in doing some finishing touches, and they were able to help with my request within minutes. They are very courteous and polite. read more

Borba Property Group - Newly renovated studio move in. - Property Management Near Me - Long Beach, California

Dann it again this is what I get for not checking the reviews!!! I knew they were scammers. 1st sign. Constant hangups while you are on hold but the property was such a good deal I decided to let that slide 2 bedrooms 2 bath apartment in Long Beach with parking garage $1700. Good deal right? Good luck getting it. You won't. But they'll keep your $35 application fee per applicant. 2nd sign. The apartment was taken off the market while they were processing our applications which I assumed was to reserve the apartment for us. Why why why did I think that??? 3rd sign. The constant wait...I called everyday asking for an update and everyday they told me it's going to take a bit longer. I even told them I need to move out by March 1st which was the move in date I applied for. We started the application 19th of February. But no...made me wait til March 2nd and then send me a text telling me the apartment is no longer available. I called and the lady claims that they told me there's other applicants for the same apartment and I told her no the property manager that showed me the place did not say anything like that. Then she's laughs and says o no she wouldn't know. Sigh...right there and then I knew I got scammed :( Seriously I wouldn't have wasted my money and time knowing there's a million other applicants for the same apartment. So you make money on applications right? So wrong on so many levels. How can companies like this still exist now n days? If there's any lawyers reading this can you please private message me on how to sue and get my money back. Because THIS IS ABSOLUTELY UNACCEPTABLE!!!! read more

I will start on a positive note by saying their maintenance team is pretty good. They always get someone out asap and get issues resolved fast which is why I gave two stars. They are definitely on top of that! The #1 issue is that I have been in my VERY small 2 bedroom, 1 bath since 2020 and my rent has gone up EVERY SINGLE YEAR. They go up as much as they can and honestly this place is not worth it. Went from $1795 to $2140 in just three years! There is absolutely no way this place is worth that much money! I understand going up on rent if it makes sense but dealing with what I am dealing with... AINT NO WAY! With a huge homelessness issue and nightmare neighbors across the way in the apartment building next door there is no wonder people are always moving out of this building. Don't expect to be able to sleep in. The walls are super thin so you can hear absolutely everything. The apartment building next door is the 2nd worst issue because they are loud, ghetto and inconsiderate. The only reason I stay is because I am waiting for my son to finish school out here...but if they go up on rent again I may have to reconsider. In the meantime I am just suffering through it. read more

Let me start by saying Betsy at Borba property group is the best!. I typically do not leave online reviews but when I needed help setting up a showing (on show mojo) to view apartment listings in Long Beach, Betsy took the time, guided me through the process and was very helpful and professional throughout our entire exchange. Betsy's real estate knowledge and experience made all the difference -- resulting in a positive experience for me. Thank you again Betsy for your help, please don't change! -Carlos read more

Good morning these are the things my daughter show me to click on when a unit that was converted into a garage needs to be upgraded our back to a garage Is it inspector said.. Several people including the family pastor witness so much that we were going through I have had holes knocked out of my walks within four months of my live in hot water heater Property telling me there's a gas leak on the premises. I seen all this happened within 6months of my move-in.. Rain drainers.charter tied rope wire by spectrum cable guy I'm going to have those cords towards the alley. This is what the last property left behind... in BorbaProperty management seem to act like they're doing the job the worst I ever seen in owner .. I had to take a all ovens into my into my home history of 30 years of my residence in Long Beach.. Don't be don't deserve to be management over this property. Having a disable family member and being treated ungratefully in Alexandria supposedly some type of property management ignoring repairs in charge and tenants for something that's been jacked up in here for over 20 years. Yo they charge me to get a heater repair in a charge me about a garbage disposal that's still Ragley it seems like they only replace the main of the garbage disposal but they didn't replace the blade. We have no heat the crappy new use oven that came rusty all around the door hinges use appliance again. The guy from 10th St. in Atlantic appliance store said they rebuild ovens we should have a oven with a warranty all the crap I put up in here a brand new oven.. Now we're turning the oven on to get heat disabled person is extremely sick on and off where achy and Cole when your neck is coal in your nose is cold in your scarves Cole and you have to wear three pair socks what is that saying.. I have been an ER over two weeks ago I have to get up every morning at 4 AM and turn on the oven they never relocate the heater when you're an old dungeon place like this you can't mount electric device up to the walk-in think it's gonna warm up a place that was built before 1970.. The plumber said in 2022 the heater needs to be relocated to the living room side.. So that he can flow into my bedroom across the living room and into my family's room which is very very cold you imagine sitting in a house at 7 PM and there's no heat... It's Finna rain and it's going to get 20% colder in here the temp is going to be at 56° every day at 12 PM.. This is a health issue on working windows cracks in the bedroom windows that Alexandria was gonna have a maintenance man to seal up I feel air right across from my bed.. My family room windows does not work does not operate broken it took this property a whole year just to give me twirls to open and close my blinds that's ridiculous.. The door frame where the water jumps in rolled under the window because there's no new proper real working r even the inspector noticed the range runners are jacked up and they are reversed it and they need replacing I am at ground level this used to be a garage and whoever made it into a home built everything in the wrong place. I have bugs that comes in from under the borders they had someone to come in seal parts of the borders I have Bug still crawling in under the surface probably because it was a garage and they're hitting up in here. I have deteriorating deteriorating drawers that halfway already fell apart tons of woodash stuff in my Thanksgiving Tupperware and pans and pots under the sink.. I ask for exterminators and etc. I have to throw out almost $43 of items that's still sitting in my garage that I showed into the inspectors $43 worth of cabinet stuff is sitting in the garage how about a refund Borba.. Being a senior citizen and there's a disabled person in this house and there's acts of law.. Discriminating nuisance in the collection and negligence like fair housing said.. It's just a flock of women who don't do nothing but snap pictures or have people to come out and look at stuff and nothing is professional done.. And all they do is raise rent and send notices if the rent is a day late how about that America.. Do you know how it feels when you can't get up when it's too cold your legs are cold your ankles are cold your neck is cold your arms is cold and you have a lot of tension stuffy nose and headaches because it's so cold in here.. I again the gas company don't want that to happen. but we need the heatheater was post to be relocated to the living room side no they sent somebody to install electric heater I was not gonna let that happen they snuck behind my back and did that. I am a very busy person and tired so excuse me if some of the paragraphs are missing because the phone is acting up.. My place is like 68° right now no heat.. My family room is like 65°. There's a laundry room that's not upgraded and still has a heater inside the laundry room like a wall heater.. in Bixby knolls rude property too read more

See all

Leo and Alejandra are the most unpleasant human beings on the planet - they're both rude, unprofessional, and condescending. And no one at this place seems to care that there's CARBON MONOXIDE INSIDE MY BROTHER'S APARTMENT due to their negligence. There's plenty of other property management groups in the area - go with one of them because this place is trash. EDIT: the slip from the gas company states that there IS an issue AND THE UNIT IT UNINHABITABLE - I think I'll trust the gas company and not the genius team at Borba. read more

Borba Property Group - Property Management Near Me - Long Beach, California

The reviews claiming this company is just a a money grab for application fees is basically right. The service you receive is so mediocre these people are basically robbing people. They swindled more than $1000 out of me. I had my application recently approved for a one bedroom apartment unit in Long Beach at 1934 Pine Ave. On the website the unit was said to be available for viewing on the 26th of February. My application was approved for the unit before the 26th. I had filled in on the application, and told the Borba leasing consultant that I want my move in date to be the 1st of March. I was told by one of your leasing consultants, Rose Perez, that the unit would be cleaned over the weekend. The 26th is on Saturday. That's strange. The website said the unit would be available for Saturdayn the 26th of February. I am told that since the office is closed during the weekend, the unit will not be available for viewing until Monday, the 31st of February. At the time, I was still in the San Francisco Bay Area. I have family living in the LA area, and I had made plans for them to view the apartment for me. Monday comes around, the day before I am supposed to move in, and the leasing consultant tells me the unit is still not available for viewing. Monday, I am packing my things into the truck to get ready to move down to southern California. Tuesday, the 1st of March, the intended move in day, after a long day of packing, and driving, I finally arrive in LA in the morning, hoping to finally see the apartment for myself, especially since no one has been able to see it yet, and it is already the move in date. l call and the consultant tells me over a phone call that the unit is still not ready or available for viewing, and will not be until after 3pm. I go to the unit at 3pm, and when I call the office to finally see the unit, I am told that I have to go to the office myself to pick up the keys to view the unit. That's strange. There is no property supervisor or manager on the property or in the area to show me the unit? The consultant knows I have not got an opportunity to see the unit, and have been waiting since the 26th of February, like it said on the website, to see the unit. Why would the consultant and supervisor not be around and ready to show me the apartment? That was the day of my move in and they are already very late when it comes to preparing the unit. Just to reiterate once more, the website said the unit will be available for viewing on the 26th of February. It is the 1st of March, my move in date, and not only are they late for my move in date, but they are not even ready to show me the unit themselves. We had planned to be done loading things by noon. We have appointments to keep, and we are not able to make it to the office to pick up the key by the time they finally have the key available and before the office closes. The consultant then tells me that I need to pay the deposit; otherwise, she will start processing other applications, and my status as the approved application will be foforfeited. Why? The unit has not even been available to view for 24 hours yet! The consultant fails to mention that upon making the deposit, I will be charged for everyday of rent until they rent the unit! The unit was not made available for viewing yet! It is March 2nd in the afternoon. The stove is still not in the unit! It was not until late this morning that I finally got an opportunity to see the unit with my own eyes. Upon finally seeing the unit, I am disappointed. I do not like it, and I especially did not like the way how the employees that were in charge of handling my application and move in were treating me or going about business. It had not been 24 hours since I made the deposit. Viewing the apartment should be free! Why am I being charged? Ms. Vega tries to claim that you guys will be losing money. That does not make any sense. The unit was NOT AVAILABLE to view let alone live in until the end of the office hours on my move in date. There is still no stove in the unit as of around noon today when I finally got to see the unit. How are you guys losing money? How would you be able to rent it out to anyone of the unit is not even ready? I should not have been pushed to make the deposit at all. The unit was not ready until basically after my move in date. Viewing the unit should be free. I was told to sign and pay the deposit to keep my spot in line? Why? I paid the processing fee for my application. My spot in line should be held for at least a full 24 hours upon having the unit available for viewing. I should not be charged at all, let alone every day until you guys rent the unit. It all just feels underhanded to keep pushing back the day the unit is available to view then strong arming the prospective renter to pay a deposit by threatening to give their spot in line when I have already paid the application processing fee, and not even been given a full 24 hour to view the unit. read more

See all

I want a response from borba property group. You Guys are scammers and still haven't gotten a response for 24 days ago DO NOT USE THEM FOR ANY SERVICE!! read more

Borba Property Group - DISAPPOINTMENT - Property Management Near Me - Long Beach, California

The worst property management company ever. There's a neighbor below me that has been cited by the police five times for a name for noise disruption. They play their music starting at 5 AM . The property management company won't even cooperate with the police regarding this woman's ridiculous behavior. read more

I had a complete power outage during the weekend and called Borba's emergency line to get help. I was told by the dispatcher that they no longer service this property. I didn't know who the new property management company was nor did the other tenants, however, one of them had me call Borba's maintenance tech Keith. After explaining my situation and what the dispatcher said, Keith didn't hesitate and made his way to me and repaired the problem. He looked at me and my situation from a human side before any business side. Keith was very professional, funny and quick to fix the problem. It turns out that Borba still services this property and I'm extremely thankful! Keith was recommended by two other tenants here that said, when he calls, expect everything to be fixed correctly! read more

I wish that I could give less than one star. I have lived in a Borba-managed apartment community for over four years. When I first moved here, out of necessity, in 2019, I had never seen anything like it. Roaches, filth, overflowing dumpsters, dog feces, porch parties, gangbangers, screaming unsupervised children, you name it. I realize that was under Vista International, and un unsure if that is another alias for Borba. I have recently (actually for a very long time) complained multiple times regarding issues in the community including unsupervised loud, bratty children, the filthy unusable swimming pool, the inoperable security gates, no outside parking lighting, abandoned lighting construction projects all over the landscape (with exposed cement, wires, dirt, etc., that said children have gotten into since day one). These are all legitimate concerns, as we now pay $2300/month to exist here. Several of these issues pose EXTREME safety hazards in the community and could be financially disastrous FOR the company if an accident were to occur. Others, a natural repellant to potential renters. We live in an area that averages 10 or more assaults within a .04-mile radius each WEEK, and that does not include the thefts, burglaries, shootings, and other various incidents. The security gates have been inoperable for the better part of the year (which is now being blamed on the stalled construction project. However, they have been broken on a weekly- monthly basis prior to that. The lack of outside lighting is also a concern, as myself and my 22-yr old daughter often have to walk to, and in, the complex after dark, and have been harassed more than once. I have gotten condescending responses and outright hostility from Jessica when reporting/complaining about these issues, which have not been addressed, nor corrected. I contacted the CA Dept of Health regarding the swimming pool, and also the County of San Diego regarding the csafety issues. The management was visited by CDH on 8/5/2024 but had "self-closed" the pool once again because it was filthy, they have to correct it and have re-inspected within 30 days' time. I recieved a visit from Mr. Pambid from the County of San Diego on 8/20/2024. I showed Mr. Pambid around the property and also showed him my kitchen, in order that he would see the rotting countertops and fixtures, and also the cockroach issue. He made some recommendations as to Borba addressing the issues within 30 days and also some follow-up recommendations as far as requesting maintenance, etc. Then he went on his way. The VERY NEXT MORNING, NOT 24 hrs. later, I received a notice on my door stating that I was in violation of the "CLEANLINESS PROTOCOL" and must submit to an "inspection on both 8/23 and 8/26. This is, of course, ridiculous at first glance, as we live in a community where individuals regularly leave trash, toys, bikes, and even dirty diapers on their porch. God knows what the inside of the unit looks like. There are several here that I have seen, that resemble tweaker storage units, as some of the tenants leave their doors open in the heat, and it is very visible to anyone, including management. I have had numerous maintenance workers, delivery persons, pest control (when they used to visit), and two former onsite manager I am absolutely being targeted and harassed due to my continuous complaints to Jessica and Borba Prop. Many tenants here do not complain about anything due to fear of repercussions. I have documented photos, videos, and email conversations going back more than two years with mainly Jessica. Upon asking the onsite manger why I was being cited, she stated that Mr. Pambid, in his email, said that "Your apartment is not clean, is in violation and must be cleaned". She refused to elaborate, show me the email, or come with me at that very moment when I offered to show her my unit. I spoke to Mr. Pambid yesterday afternoon, and he assured me that he most definitely did NOT say anything like that. The only thing he noted was the cockroach he saw in the kitchen. Period. They are subjecting me to harassment and causing myself and my family a great deal of mental and emotional duress, which is not productive, as my husband and I both struggle with mental illness. Bottom line is, there is an IMMENSE COCKROACH INFESTATION in the infrastructure, which I reported well over a year ago (I Rc'd bogus "notice" next day, same as now). The last "pest control" visit that I received here was almost a year ago, and on that day, he pronounced my unit "clean" (Yes, just like in Poltergeist), I inspected the kitchen, pulled back the baseboards, and found the worst cockroach infestation I have ever seen. I have reviews going back to 2012 that have the same complaints about the cockroach issue on the problem. read more

See all

After having really bad experiences with other rental companies like Pabst and Kinney and private owners I was refreshed to see how professional and timely Borba property group was. Thank you a lot Betsy you have been super helpful with everything, couldn't recommend renting through you guys more! read more

Overall, my experience with Borba Property Co. has been phenomenal. Never have I felt so heard and comfortable when talking to someone like Betsy. She goes above and beyond and truly has a gift with her customer service skills. She overlooks properties and makes sure every question of yours is answered to the best potential. Betsy is a prominent person for the Borba team and I cannot wait to see where this industry takes her! read more

I needed to take a time-out to commend Borba for being the best property management thus far. I have checked out many spots and fortunately most were run by them. I was able to schedule online with ease and The key code method of checking out the property made the whole process much easier than the traditional method. When I had questions and had to call, there was always someone to help assist. No leaving voicemails for their call back and was also never put on hold for too long. Erica and Melinda were very helpful. Spoke with others too and they were also great. my boyfriend has also called in for me to help hunt for a place and also agrees. read more

They're my property owner and they've been my property owner in the building I stay it for a couple of years now and they're scumbags handsome Lord all they care about is money they don't like to fix something and they charge a lot for rent and when you complain about plumbing or whatever needs to be fixed in your apartment especially if you're low income they make you pay out of your own pocket they added to your rent and if you don't have a car they give your parking space to another tenant but the other tenant got to pay for your parking space and they don't care if you have any issues with your building for is painting plumbing or anything like I said they want to charge you and charge you money they don't care if you're disabled are you on some special program like section 8 or something like that they just care about money like typical slumlords and where I stay anything goes so I guess but if you considering renting this place I feel sorry for you! read more

Scam company. They just collect application fees. My credit and references are good, so they cancelled my application instead of denying me. This was a money grab, clearly. Response to company: First of all, my credit wasn't pulled. So before you go on about application fees please know that my application could not have been properly processed without running my credit. Credit is one of the guidelines which are required to rent. Why wasn't my credit pulled, by the way? Do you bypass pulling ALL applicants' credit after collecting an application fee? I called the morning after I submitted my application to follow up and was told that I wouldn't hear back for 2-3 days. Four hours later, your company sent a text (at 12:40pm) asking for bank statements by 2pm, or you'll cancel the application. What's the policy for cancelling an application? Is the required turn around time to receive conditions an hour and 20 minutes for ALL applicants, or just some of them? Have you ever given applicants a full day to submit requested conditions? Which applicants were allowed a full day turn around time? I hope this doesn't disproportionately affect certain people. Seems like something that should be looked into. Question: why would you require 3 month bank statements on a W2 wage earner? I submitted a months worth of my most recent paystubs. My review stands. I will contact your office via certified mail for a refund of my application fee. read more

If I could give a 0 star review I would. About a month ago I applied to a unit (205 E 10th st. Long Beach, CA 90813) and we were promised by this company that my roommates and i would be able to move in about 2 weeks later. I get a call and the company changed my date to another week after on august 20, 2021 @ 8 am. The day before I was supposed to move in I get a call and the time gets pushed later, even more (2pm the same day). I was moving from about 4.5 hours away from this unit so keeping a specific schedule was very important to me. Frustrated, I agreed to the time and moved in when she requested. The day of move in, I meet up with the realtor and already she started badmouthing my roommates and our co-signers. This is literally the first time I met her in person. She claimed "I've never had so many issues with new tenants" all because we kept asking questions about the unit and insisting we moved in at the time SHE told us originally. Already, there were so many red flags but, I decided to move in anyway bc I am a student that starts school 3 days after the move in date. I walked inside seeing the floors were uneven, the windows were painted shut, door frames were literally crooked, and so on. Again, I really didn't care bc I just needed to unload and unpack before school starts. When nightfall hit, I saw about 15 roaches in the span of an hour. They were literally EVERYWHERE and we were told before we moved in that they bombed the apartment for roaches twice within that week and we'd be good to go. They did let us know ahead of time they found "a couple" roaches but they TOTALLY downplayed it. It was a TOTAL infestation. The bugs were super active and not dying off from the bombs either. It was like they mutated to be immune to it at this point. It was DISGUSTING. I talked to the neighbors in the other units that were all connected to the apartment and ALL the apartments in the complex were infested. One neighbor mentioned that the roaches were inside the walls, ceiling, floors, you name it. Additionally, she told me she doesn't go into her own kitchen at night because so many are there and it creeps/grosses her out. The next morning, I called the realtor and said it was not okay and they could either tent the entire complex or we were gonna move out. She decided to just let us move out and she insisted on picking up the keys the same day I told her I was moving out. I had already had all my stuff from the living room, kitchen, and my room unpacked in the apartment. After telling her it was actually impossible to move out that day, she was "nice" enough to give me one full 24 hours. Additionally, after telling the realtor the issues, I noticed the unit was back up on Zillow within an hour. THEY WON'T DO ANYTHING ABOUT THE ROACHES. They're just hoping some naive college students will move in and be okay with it and not call the health department on them. They prey on college students who don't know better and don't think management is in charge of fixing bug issues. After my stuff only being there for 24 hours, I've already shaken a cockroach out of my couch and one from one of the boxes that were in the room. I'm staying at my boyfriend's house until I find a new place but I'm already scared I've brought him and my storage unit the disease of cockroach infestation. Please save yourself, your time, your money, your furniture, your clothes, etc. from this company because they are NOT there to help you. They are there to take your money while expecting you to be okay with disgusting living situations. DO NOT MOVE INTO UNIT 205 E TENTH ST. Long Beach, CA 90813. SAVE YOURSELF. Update: Since move out, the realtor has actually become really helpful in the process. She has been making calls to get our refund, been keeping me updated, and is asking questions ab the unit so they can get rid of the roaches. read more

Shout out for Ms. Desiree, who is always attended our needs here at 924 Pine Avenue- at any time of the day.Thanks again for all the jobs done- read more

I still have not been able to get a clear answer on how long renovations will take. Melinda has not been answering nor have I received a returned call. Patricia pops in the property here and there is always on the phone and honestly very poorly presented. Thought she was just someone random. She looked like she just stepped outside from washing dishes. Considering she was in sweatpants a bun and just very poorly put together. She doesn't want to be bothered with questions so this is why she seems to be so busyyyy on the phone. As someone who speaks Spanish it wasn't even work matters. You hear her cackling and talking about so and so. I'm so frustrated at this point I don't even know who I can go to to help me. They are VERY QUICK to communicate about the rent payment or anything that has to do with late fees. Do better. As the "owner" you should be more worried about the criticism you have been receiving on customers service vs responding to these reviews for a bogus solution. IVE HAD IT WITH BORBA read more

Still waiting on our case manager after 5 days. She never contacted us after being assigned n the person who answers the phone always transfers it but no answer. When u have deadline... this matters. read more