We Manage (or as I refer to this business as "We CANT Manage") truly took advantage of deducting from my security deposit *sigh*
I'm a fair Yelper and I only speak truths about my experiences (just check out my other reviews). I honestly thought I was going to give this business a 4 star review up until today (3/31/2017) when I received my security deposit check. I had a few hiccups while living in the apartment since November 2015, however the overall experience was not horrible. In retrospect my biggest issue has been with the maintenance manager, Robin.
Kevin (no longer employed by We Manage)- showed us the place, great communication, helpful, no problems.
Gisele- signed the lease with her, good communication, no problems.
Melissa (no longer employed by We Manage)- great communication, troubleshooter, fair, no problems.
Jeff- point of contact after Melissa left, good communication, helpful, no problems.
Robin- talks a lot but doesn't listen, horrible communication, unethical, did not/refused to return my emails for months when there was a maintenance billing issue (Melissa came in and troubleshooted eventually).
Bill- seems like a nice man/owner but not helpful or empathetic with the security deposit cleaning charge issue.
After giving notice to move out I received an email from Bill with some move out tips, and I took them seriously...I know now that I really shouldn't have. I hired a cleaning service so I wouldn't be charged ridiculously for We Manage's cleaning fee...FAIL! The cleaning service I hired left the 1 bedroom apartment extremely clean. I saw it after and was pleasantly amazed. The wood floors, all windows, bathroom, kitchen, closets, and cabinets were clean and smelling FABULOSO! Now, I'm not naive to the fact that We Manage was going to hire their own cleaning service (for the details), however I was expecting a reasonable "deep cleaning" fee seeing as it was ALREADY CLEAN! I'm thinking $50-$80 at most, but I was definitely not expecting $180. Apparently nobody at We Manage saw the apartment before the cleaning service "cleaned" it, but Robin says it was not clean.
I've lived in many apartments dealing with various landlords and management companies, never have I had an issue with receiving my security deposit back with a REASONABLE cleaning charge deducted. It's not so much about the $180 as it is about how shady We Manage is presenting themselves. I hate feeling taken advantage of. I was a GREAT tenant!! Never late on the rent...NEVER! Always kept it friendly and professional when communicating with We Manage. I am honestly disappointed on how things ended. Obvious to say that I do not plan on renting any properties from them in the future unless the rotten apple (Robin) is gone.
Here are some "Lesson Learned Tips" if anyone does business with this management company:
-Take pictures of EVERYTHING when moving in/out.
-Don't bother cleaning when moving out...waste of time and money.
-Keep all communication written/emails as proof. (Robin only communicated with me through telephone even though I would email her...hmm...suspicious!)
-Make sure to ask for an invoice for any maintenance charged to you (I failed to receive an invoice for a locksmith that Robin sent out to my apartment without my request for one THEN charged me for it. The guy did absolutely nothing but issue me a new key that I had planned to make a $4 copy of somewhere but he charged close to $60. After I refused to pay that amount and complained numerous times We Manage paid half the cost, but not because Robin wanted to...even though it was her misunderstanding).
I can't help but think charging $180 for the cleaning service was WeManage/Robin's revenge for having to eat half the cost of the locksmith fee. I wouldn't be surprised but that is definitely unethical practice. I guess I'll never really know :/
Did I mention they deducted a prorated rent amount from my security deposit check that I had already paid?!! That issue was quickly solved, but it shouldn't have been an issue at all. I had already brought it to their attention weeks before.
*SIGH* :(
Sincerely,
Disappointed We Manage Ex-Tenant read more