Dont even think about letting this company manage your property…read more They do no background check, and take no responsibility for the disturbances and chaos their tenants cause. By far the worst management company that I had to deal with. They take no responsibility, no proper accountability and communication. Something very simple can take months and multiple emails and follow up and nothing gets done, they ignore all messages and emails and try to blame either the landlord or the tenants. They are here just to collect their fee.

Service is horrible everyone is so rude. Expensive and…read moredirty rentals do not recommend!

Used this company because a friend referred us to them. Despite the low rating on Yelp, we decided…read moreto give it a go. My biggest regret is allowing Palazzo to manage our property. Communication is slow--expect a response in 3-4 business days, and that's if you decide to blow up all their phones, which is not acceptable when your home is vacant, you're trying to prepare it for new prospective tenants, and they should be the ones supplying the vendors to come out and clean. Speaking of vendors, their cleaning company did an ATROCIOUS job of "professionally cleaning" our home and when Wendy did the final walkthrough with us and noticed how disgusting the home still looked she chalked it up to the fact that "they don't charge that much." That is no excuse whatsoever to charge $300 for a terrible job because like Eppie put it "[her] seven-year-old daughter could've done a better job." While they offered to ask their person Lazaro to come back and clean the place again for free, they didn't care to follow up with him or me, so my mother had to go and clean the mess the tenants left behind. Once we realized their communication delays were extremely significant, we decide to contract our own vendors because we couldn't trust them to do so even though they were charging us $225 monthly....for what? I'm not really even sure because our last month with them once the tenants moved out was brutal with their incompetence. They simply took note of things that needed to get done and took 4 days to get back to us on anything, hence the reason we had to pick out our own vendors. One piece of advice to anybody who wants to hire them or has already hired them: once you realize what a huge mistake you made, be sure to email them 30 days from the date you plan to fire them or they'll let you know two days before the new month that you had to give your notice via email, charge the $225, and not do a SINGLE thing for you that entire month they charged. So incredibly thankful we no longer have to deal with them. This was a huge mistake and I take full responsibility for not trusting the reviews on here.

This is one of the places they manage,the trash hasn't been taken out for 5 weeks,when I took it…read moreout for the people in this apartment. It is so gross,it smells like something died

We started our home search without a real estate agent and went to so many open houses where agents…read morewere trying to earn our business. The minute we met Gia at an open house, we instantly knew we wanted her to represent us. There was just something about her warmth, kindness, and genuine personality that immediately made us feel comfortable and cared for. She was welcoming, informative, down to earth, and truly seemed to care about helping us find the right home for our family. Throughout the entire process, Gia was always there for us. She answered every question we had, kept us informed every step of the way, and made what could have been a stressful experience feel so much easier. She was incredibly communicative, patient, and supportive, and you could tell she genuinely wanted the best for us. She is extremely experienced and knowledgeable, and you can tell she truly knows all the ins and outs of real estate. That gave us so much trust and confidence in her throughout the entire process. Her knowledge of the Long Beach area was amazing, and honestly, we don't think we would have gotten the house we have without her guidance, dedication, and expertise. When we received the keys to our home, Gia also met our family, and they all absolutely loved her. She was so kind, welcoming, and genuine with every single one of us, which just meant so much during such a special moment for our family. We are beyond grateful that we chose Gia to represent us. Not only did we gain an incredible realtor, but someone we truly hope will be a lifelong friend. We absolutely love her and cannot recommend her enough. If you are looking for a real estate agent, do not hesitate to choose Gia!

Carly's true dedication, responsiveness, and enthusiasm to educate on best practices for successful…read morehome buying was so essential to closing on a dream home. With the way the market was (high interest rates, quick and competitive buyers creating a sellers advantage, and low inventory) as first home buyers, the odds were totally stacked against us. Carly took care of us when we were at risk of purchasing a condo with a non communicative HOA. They basically needed to fund structural repairs but had no game plan. Because of this, the bank wouldn't lend. Carly was fully supportive when I was devastated at the news. I totally loved the place and visited it often. After that, I became discouraged about home buying. 2 months later, after encouragement and hard work, we closed on a better floor plan with all the amenities we needed and then some. Not to mention the HOA communicates and the monthly dues are less ;). If you get a chance to work with Carly, you will be in really great hands. She is exceptional and makes this daunting task a lot of fun!

Beatrix and her team are absolutely amazing. They're knowledgeable and extremely well organized…read more If I could give them 8 stars I would. Don't waste your time looking for another realtor...start with Beatrix and the Whipple Group first. Some highlights of how they do business... 1. Pictures and marketing done within 5 days of interviewing them. 2. Photos were perfect and I was impressed with the virtual tour they did for the internet. 3. Very tech savvy. The Whipple Group understands the importance of digital marketing. They drove traffic even in a down market. 4. Reputation, reputation. Everyone knew Beatrix and had only positive feedback regarding her work. 5. Work ethic. The Whipple Group understands deadlines and works hard to meet them. 6. Value! The Whipple Group not only surpassed my expectations, but they provided a far superior service than that of other realtors for the same commission. I spent 20 years working as a sales consultant for some of the largest corporations on the Fortune 100. I have completed deals that resulted in revenues well into the 9 figures. So, when I say that I respect Beatrix, I do so with knowledge of what a successful sales person looks like. Lastly, I'm hard to work for, but Beatrix was a star the entire time.

We interviewed 3 realtors. We honestly were not looking forward to the hassles that come with…read moreselling a home. I found the Whipple group on Yelp. Called and made an appt. These reviews are all true! I chose Beatrix the minute I met her. So knowledgeable and fast! I loved her from the very second I met her! This lady is the real deal! Class act all the way! Highly recommend her! You will be leaving a positive review too! Sold our Lakewood home within 20 days and 35k over asking! She knows her stuff! She made it all look so easy! She isn't pushy, very open minded! Considerate to all! Her staff is excellent as well! She will be our realtor of choice always!

I agree with everyone - Chris is a disgrace, so grateful he's gone! I agree with a lot of the…read moreearlier reviews--there were definitely issues before, and it showed in the rating. It's a relief there's been a change in leadership. Since the new management came in, my experience has been noticeably better. The team I dealt with was responsive, straightforward, and actually kept me in the loop, which hadn't always been the case before. It's not perfect yet, but there's a clear shift in how they're operating and treating people. If they keep this up, I can see their reputation improving over time. It finally feels like things are headed in the right direction.

I am a current tenant at 5199 E Pacific Coast Hwy and have been in this building since last…read moreNovember. I do not recommend leasing from this company as there have been a myriad of problems that the owners refuse to address in any timely fashion. At the top of the list of problems: I have had a leaking pipe in my ceiling for OVER six weeks. The leak has caused damage to the furniture underneath, and I have been unable to conduct business in this space (I am a therapist and see clients in person). For over 6 weeks now and likely to be going on much longer, there has been NO repair on the pipes. After, continuously following up on my end, at week 5 of the leak, the building management communicated to me that a plumber examined the broken pipes and also discovered this may be a much larger issue in the building than just in my office. However, there has been NO urgency to actually begin any repair on the pipes so I continue to be unable to operate in my office. With the leak discovery, my suite mates and I have seen cockroaches on 3 occasions (they love moisture) and have also reported this to the building with zero response for remediation. The owner of Alamitos Associates, Matthew Luxenberg, appears to care very little about his tenants businesses and upkeep of his buildings which pose a risk to the health of all -- the risk of mold and pests is high with active leaks. He appears to have no financial incentive or motivation to address tenant issues -- a simple Google search reveals all the business under his names (multiple commercial properties, a Florida based luxury yacht rental, Coastal Dermatology and Plastic Surgery, Medi-lien). Apparently, addressing broken pipes in a run-down building is low on the priority list. The pros of this building: The actual building management -- the lease officer and property manger are doing the best they can. The one maintenance person on staff is also wonderful and attentive. I don't blame them for the owners' lack of concern.

The promptness of the reply and general knowledge was helpful. I appreciate the assistance.read more

They answered my call late on a Friday afternoon. I was calling just to get some general info…read more.. they answered all my questions and more. I appreciated the good service and responsiveness.

Angie was awesome with helping me get into our new rental…read more Real property management made the whole process a breeze and got everything taken care of for me very quickly.

I would strongly caution anyone considering renting from this property and management company. My…read moreexperience with Real Property Management in Long Beach has been extremely frustrating and unprofessional. After moving out of the unit at 3951-3056 Howard Ave in Los Alamitos, I completed a walkthrough where I was told I would not be charged for cleaning. The apartment was completely emptied out -- it's a very small 2-bedroom, 1-bath unit with no garage after the property removed garages to build ADUs. Despite this, they are now attempting to withhold my security deposit with questionable charges such as "junk removal" and cleaning fees. It is now day 22, and I still have not received my deposit back or adequate communication. Multiple calls and emails have gone unanswered. On top of that, tenants had to deal with ongoing construction, parking issues, maintenance problems, and constant disruptions while living there. At this point, I am preparing to pursue the matter in small claims court due to what I believe is bad-faith withholding of my deposit. I recommend future renters document everything carefully and know their tenant rights before renting here.

We decided it was time to make a move because we were ready to stop renting and finally become…read morehomeowners. As first-time homebuyers using a VA loan, we wanted a realtor who would listen to our family's needs, guide us through the process, and be patient with all of our questions. Carly was exactly that person. From the beginning, Carly made us feel comfortable and truly took the time to understand what we were looking for in a home. She was knowledgeable, responsive, patient, and always willing to explain what was happening at every step. One of the things we appreciated most was how well she understood the VA home-buying process. She knew the VA requirements and helped us understand what we could and couldn't request or include in our offer. That knowledge gave us confidence and helped the entire process go much more smoothly. Carly was there for us from the search all the way through closing and receiving the keys to our new home. She made what could have been an overwhelming experience feel manageable and exciting. We always felt that she genuinely cared about our family and wanted us to find the right home--not just any home. Our advice to anyone buying or selling a home is to choose a realtor who listens, communicates, and understands the type of financing you're using. We would absolutely recommend Carly, especially to veterans and first-time homebuyers. We are so grateful that she helped our family become homeowners!

When my wife and I started looking for a new home, we expected a long, drawn-out, and stressful…read moreexperience. When we met Torey, that perspective changed quickly. His professional, kind, and empathetic demeanor, along with his vast knowledge of real estate and the different Long Beach communities was the best resource we could have asked for. He worked tirelessly for us to move the process forward, was extremely well-organized, and was always good about checking in to make sure we were doing well on our end. We greatly appreciated all of his assistance and expertise, and could not have asked for a better experience moving in to our dream home. I cannot recommend Torey and the Anderson Real Estate Group highly enough!

Dan Tran and his title services are absolutely top-notch! Dan is incredibly helpful, knowledgeable,…read moreand truly cares about making every transaction smooth and stress-free. He is always just a call away, which is rare to find these days. No matter how busy things get, he remains responsive, patient, and very communicative throughout the entire process. What I appreciate most is his consistency -- he has always been great to work with. He takes the time to explain things clearly, anticipates potential issues, and handles everything with professionalism and integrity. You can tell he genuinely wants the best outcome for his clients. I look forward to continuing to work with Dan and highly recommend him to anyone in need of reliable, efficient, and trustworthy title services!

Transparent - informative and patient: definitely i will recommend to my fam and friendsread more

We have been tenants for a couple of years now and so far havent have any issues. We're so lucky…read morewith the owners of our rental as they have been extremely generous to us. We feel the same towards this property management company in general. Rogelynn most especially is very responsive and considerate. She communicates effectively to everyone involved. I dont think there has been any instance wherein I had to wait for a long time before getting a response. She is prompt and good at what she does. She is friendly and an absolute asset to Beach Cities. :)

Unable to give zero stars--one of the worst property management experiences we've had…read more We used their services to rent out our property for a few months, but ultimately had to pull the property because of our experience with their management. We found their communication with the owners to be rude and unprofessional, and they authorized repairs and charges (under $400) without obtaining our approval. What was especially concerning was that important details regarding prospective renters were not fully communicated to us, which made it difficult for us to make informed decisions and provide the necessary approvals. As property owners, we expected transparency, communication, and respect when entrusting someone with our property. Unfortunately, that was not our experience. Based on our experience, we would strongly recommend that property owners carefully consider their options before using this company.