I've rented from a lot of different property management companies over the years, and OTM is by far the best! They're incredibly responsive and friendly--every time I submit a maintenance request, they get back to me within 20 minutes or less. It's honestly amazing. Sandra Feliciano and the whole team is easy to communicate with and always so professional. They're great to rent from, and I can only imagine they're just as wonderful to work with as a property manager. Highly recommend! read more

I have been extremely appreciative of their prompt attention to my concerns and requests. More importantly my requests and concerns are promptly addressed. read more

Having been a resident and board member of a condo association managed by On Time Management for 20 years, (the resident part not the board member part). I cannot recommend a company more for association management than On Time Management. Their service is truly unparalleled. Sandra and the On Time team interface well with board members and residents and do so in a very hands-on manner. The On Time Management list of preferred vendors is truly above and beyond and comes with Sandra's 30 years in the Property Management and Association Management spheres with trust and loyalty and time developing those relationships. It is also a very friendly and personalble company and staff, that cares about it's properties and it's residents. Last but not least, they are a tech forward company with a very user friendly portal. Hip hip horray for On Time Management. ABOVE and BEYOND read more

We rented a unit that was managed by this company for 2 years. We had an on-site property manager named Monica who was an absolute dream! Ethan at the office was always ready to go above and beyond with a positive attitude to help with any issue big or small. We would absolutely still rent from them if we hadn't moved out of state. 100% recommend them to rent from! read more

I am a current tenant with On Time Management and have been for five years. I am giving them a five star rating. If there were 10 stars to offer I would give them. If you are an owner of a property and looking for a management team or a tenant looking to rent, On Time management would make an excellent choice. I would like to thank the Owner, Sandra Feliciano, the staff and maintenance crew for always being professional and prompt concerning every request and concern, as a tenant this type of service from your management company is invaluable. Again thanks On Time Management. read more

This is a review as an Owner and as a management client. On Time Management has managed our apartment buildings for 9+ years now and they are the gold standard against which I measure all other management companies. They are professional professional professional- nobody else even comes close! From dealing with tenants, bookkeeping, and compliance to scheduling maintenance and maximizing client property values, the team is incredibly capable and organized. They are very proactive in preventing potential issues from ever arising, and managing them swiftly and cost-effectively if they do. There has never been any problem that they haven't made right. This is the ONLY management company I have ever seen where the principals and staff actually have a true "owner's mindset" whereby they actively try to keep my costs low (without sacrificing quality). For years now they have removed the lion's share of my stress out of owning properties without taking me so far out of the loop that I don't feel in control. It's a hard thing to pull off but they sure do a great job! read more

We've rented a home through On Time Management for the past six years, and we have nothing but great things to say about them! We mostly worked with Sandra and Keanna, but everyone at the company has been helpful, courteous, and efficient. Their tenant portal is easy to navigate, and they are quick to respond to any maintenance requests we submit there. All of their vendors have been reliable and service is done quickly. We just bought a home so it's time to move out, but we are truly sad to be leaving Sandra and her team! On Time was definitely the best property management company we've ever rented from, and we would definitely connect with them again if we go back to renting. read more

We had a great experience with On Time Management from the first phone call to view our now new apartment. I spoke with Keanna almost every-time I called and she was amazing to say the least. Great customer service! I 100% recommend this property management company. read more

The transition into my unit met expectations. Great neighbors. Staff is professional and kind. I love the retro exterior and modern interior... Coming from New York, this is ideal... So far so good... read more

On Time Management has tenants in a building they "manage" that has been letting off illegal fireworks for months. It has been reported to them which tenant. They refuse to do anything, saying this isn't their problem??? REALLY?? if loud music and parities were going on, you would intervene, its your problem!!! You have a tenant breaking the law, setting off illegal FIREWORKS constantly. DO SOMETHING. read more

OTM was great from beginning to end. The move-in and move-out process was free of issues, and they were always quick to respond to problems. Paying rent and requesting service was made easy through the online system as well. I enjoyed the apartment I rented from them and will miss it! read more

Sandra and her team are the best! I just moved out of the condo that I rented from them and it was easily the best rental experience of my life. They are quick to answer phone calls and emails and are great about working with you to get any problems resolved quickly. An example of how great Sandra is: back in April when the pandemic was getting pretty bad, my garage door opener broke. I had just finished working from home and needed to go run some errands for my parents but my car was trapped in the garage. I texted Sandra and explained what was going on and she personally met me at my front door with a new garage door opener that same evening, even though her workday had ended hours before. If I hadn't moved out of state, I definitely would have rented from Sandra and the team at OTM again! read more

Having many property management companies through the years I've been through the ringer with every problem imaginable but with On Time Management it's been different. They've absolutely looked out for my best interest from almost having to move from the owners wanting to sell and OTM updating me with lists of rentals they had in my price range to a broken water heater hose shooting boiling water out all over the floor responding with a plumber within 30 minutes on a Friday night after 8pm. I feel very secure with them and would suggest them for all of your local property needs. Cheers. read more

My wife and I I've been with on time management nearly two years now, we live on a beautiful property with wonderful Neighbors, if and when there was ever any maintenance issues Sandra and Keanna stayed on top of the issue and follow through to make sure that the contractor had done his job professionally. We couldn't be happier with On time management and the Staff. My wife and I both look forward to be valued tenants . read more

Sandra & team are very professional, courteous & helpful. She/they answered all of our questions & helped us navigate paperwork along with the steps throughout the process. HIGHLY RECOMMEND! read more

On Time Management has been absolutely wonderful with my process of getting my first apartment!! Sandra has answered all my questions and has had the most incredible patience with me. I have been unsure how to do this process and she has helped me along the way without hesitation. I appreciate all the effort and time they put into their customers. I am excited to be renting from them and I know I will have a great future in my first apartment. I couldn't have asked for a more friendly, caring person to do this with. Thank you On Time and Sandra!! read more

We were their tenants for over a year and can't say enough of how much we will miss Sandra and her team. They were always on top of everything, promptly replied to our maintenance requests or any questions we had, their portal system is also user friendly and a great way to communicate with them. Thank you for everything! We had wonderful moments at the house we rented thru you! read more

This is the first time I have had to interact with a Property Management company in 21 years and On Time Management has been very pleasant. We are going on 1 year in the house that we rent. Having owned my home for the last 21 years it was hard thinking about the idea of renting but it has been very good I have no complaints. The only thing that I was very upset about was that we could not bring our dog but that was not the Management say but the owners and I get it they had tenants that did not take care of the place with a dog. I would recommend this company for anyone with property that needs Management read more

I owned a unit in a condo that OTM manages. The owner of OTM, Sandra, resides there too. A year after I sold my condo, Sandra learned that I was going to grant a really good realtor Admin rights to the condo Facebook group that I created years ago - its a hot market right now and people are looking for great realtors. I gave her the option to take over Admin rights first and she declined (she is a realtor also). All of a sudden, more than a year after I sold my unit, Sandra alerted ALL of the residents and the board that a non-resident is managing the group (I lived there for 10 years and am still friends with many of the residents) and they should leave the Facebook group IMMEDIATELY and join a new one because its "unsafe" that a former resident is Admin of these groups. Her claim was that the HOA Board wanted to have control of the FB group and a Whatsapp group that I had also created years ago as a means for us residents to communicate with each other in a quick easy forum if there was a safety issue (break-in, theft, etc). What was REALLY happening is Sandra felt threatened that she might have competition getting listings in that building and she wanted to block another realtor from having communication access to the residents. The crazy part of all this is she did all this work to try to get residents to remove themselves from the existing FB and Whatsapp groups under the guise that it was not safe that a non-resident was Admin. Heres the clincher: you know those call-box/intercom systems where you can get buzzed in to apartment/condos? OTM's incompetence has allowed me to have access to the call box for over a year since I moved out, so I could buzz myself in to the building any time I wish. So its unsafe for me to Admin a neighborly FB group but its ok if I can access the building any time if I wish?? Ive had access via the callbox even after I asked OTM to remove me because I got tired of my cell phone ringing when people tried to get buzzed in to my old unit. Crazy hypocrisy and even crazier self-serving behavior. I dont recommend this Property Management company. read more

This is not a Good Experience for me at all!! They seem to be interested and pretty much offer one Apartment from another when all they want is your money for apparently a credit check, Saying that it takes five Days when those 5 days are Up they don't Even bother to call you to inform you of the status of the application. When you Finally do get to talk to someone, is because you have left a message without a return Call, They seem to now it all but yet they don't even now whom they're talking to, when all they do is make a Fool of them selfs with their actions. read more

We rented from a big national real estate company before; it took forever to address any issue.. It's a completely different experience with Sandra and Keanna at On Time Management. They've taken care of us every step of the way. It's great to feel the security of having people we can rely on, especially during all the excitement of 2020! read more

This is the worst management company I have every been with. It took them 2 months to find a contractor to fix my tub. One contractor they sent to look at my tub was an hour late and missed the first two appointments. They hire the most unprofessional and cheap labor and are surprised when tenants complain. Please do yourself a favor and avoid them at all costs. read more

I have been working with Sandra for nearly ten years renting my condo. She does an excellent job of screening tenants and never had a gap in occupancy. Helpful friendly and results. Sam read more

Sandra is an amazing person that truly wants to help you find the perfect place that suits you! First class service! I've had a negative experience with Pabst-Kinney and other management companies in the area, and their horrible ratings online truly reflect who they are. On-Time Management showed me that renting should not be a horrible experience! 5 stars! read more

Sandra is the best, she always goes out her way for her clients. Very friendly and professional with a lot of advice and experience. I would definitely recommend this management company! read more

Kiana and Sandra, I cannot thank you enough for your positive energy and helpfulness. Whether I rent the unit or not is not the issue. The issue is that it is so hard to find people in your field who have not lost their humanity. You are amazing. Thank you again and again! read more

I have known Sandra Feliciano (The Prinicipal at On Time Management) for over 20 years. She guided and educated me on my first commercial building. This was when she was working for another firm. Back then Sandra was professional, understood the real estate market and was a great tutor. Fast forward 20 years and Sandra is even better. I have all my property managed by On Time Management. Sandra and her team have increased revenue, decreased expenses, found better and more stable tenants and continue to advise me on how to improve my properties all to increase revenue and reduce expenses. On Time Management uses the latest in technology to keep me abreast of my respective property status. They are responsible, engaged, honest and forthright. I hope to buy additional property just to have On Time Management take care of and manage. They remove all the stress of property ownership. read more

On Time is awesome!! Their response to my maintenance requests have been quick and effective. I posted my last request, a non-emergency, on their online portal, in the middle of the night on a weekend, and they had a guy here before lunch on Monday. Their subs are always courteous, friendly and respectful and do good work. 5 stars! read more

We have been with On Time Management for a year now and have had the greatest experiences so far. From fast maintenances to great overall service, we are beyond happy with them. read more

Sandra Feliciano at On Time Management is professional and efficient but even more important is she really cares for the people she is helping. We have worked with her while purchasing property, working on a condominium HOA board and managing an individual rental unit for us. Sandra keeps us informed and involved in decisions as needed, while taking charge and managing issues we prefer she handles. We have confidence in Sandra's skills and our dealings with On Time Management. Great company! read more

I have lived in long beach for approximately 4 years and rented apartments with various companies and on time management is by far the best. Any time I had an issue they were very prompt in addressing it. Also, Sandra is extremely friendly and helpful. If you are looking for a new apartment I highly suggest calling and asking for Sandra and I'm sure she will be able to accommodate all of your needs. read more

Sandra is efficient, responsive, experienced and personable. I hired On Time to manage my property after looking at other companies. I selected them based on their fair pricing and my feeling that they were reliable and will take good care of me and my property. read more

I have to say Sandra is hands down AMAZING. She is friendly, reliable, experienced and a pleasure to work with. She returns call promptly and has an answer for every question. A big thank you to her staff as well. They give everyone the utmost respect. Thank you for helping me!!! read more

I lived at 325 Cherry Ave. apt 5 90802 for 6yrs. I'm finally free When I moved in there were major electrical wires exposed. Walk through was yesterday. Those same wires have never been fixed & are still exposed in the Kitchen. I had to seek the advice of an attorney about 3ys ago to force Sandra to address a Black Mold issue in my bathroom. A 3day renovation after the wk long mold removal turned into a month of complete chaos because of inexperienced construction workers. I'm sure they were a bargain for the owners I cried because of roaches until finally a professional was sent to exterminate. I had to pay plumbing out of my own pocket. I used electric hotplates to cook on one at a time for 6ys because 2 will throw the breaker. My stove pilot light kept going out on day 1 and I had to pay $50 to get it relit by a professional so I didn't use it. I used electric heaters for 6ys because the heater was broken. I found Sandra to be highly dishonest and extremely confrontational when something went wrong. You had to prove that you werent sabotaging the pristine 1920s vintage plubming I'd move to the desert before I'd live here again. I'm FREE read more

Where do I begin? I have NEVER been treated so poorly in such an unprofessional manner than I have with this rental company. After 6 days of "reviewing" our application and numerous contacts asking of the process, we're told we would not be considered. When an applicant calls and you're told that it would be "ready immediately," then you as a company should be right on top of this no matter the situation on hand. When I called the company 3 different times, someone in the background of the phone call was yelling out, "Just tell them we will get to it." You'll "get to it?" After expressing my displease via email, they then immediately call me to tell me that the owner went with the "only other applicant" for this particular unit. Quite ironic that allllll of the sudden, after I express my feelings, they go with another applicant. Waste of time, energy and money for a low income household in the first place. Your half ass "customer service" is an embarrassment. read more

I am a real estate appraiser and have delt with property management many times... Sandra is a FULL pro.... She Always handles ALL my request FAST ... even on the weekends... I would HIGHLY recommend her to all property owners. read more

I met Sandra a few weeks after I graduated from college. I was eager for the new chapter of responsibility and Home maintenance. I was in constant communication with various property management companies around the area and not one of them gave me the attentiveness and consideration as Sandra did and has. She has continuously proven herself, obviously! read more