Throughout our time as renters, they were incredibly attentive and responsive to any questions or…read moreconcerns we had. But what really sets them apart is how they went the extra mile for us. When we fell in love with the home we were renting and wondered if it might be for sale, Harbor Property Management helped facilitate communication with the owners. Thanks to their assistance and willingness to help, we were able to purchase the home we'd been renting and it's truly our dream home!

They had my review removed so I'm posting it again…read more Good luck getting somebody on the phone! the women who finally answered had an attitude,for what I'm not sure, basically said they only had 2 days for showing....i have a job so idk who she expects to just be available on Monday in the middle of the day, called back immediately after and someone said they were available on Tuesday( after I was just told they only have 2 viewing days...) schedule for the Tuesday NEVER received a call to confirm I call today tryna figure out what's going on, the rude person who answered the phone told me they don't give phone calls to confirm appointments and that it's an open house....long story short AVOID THIS COMPANY AT ALL COST! Waste of time completely rude and constantly unprofessional I wish I could give Negative starts HORRIBLE!

It was ok, clean but some minor flaws, and could be a little cheaper for homeless people looking…read morefor a place to live, living room is small

So far excellent showing. I am ready to submit an application to further the process. I will…read moreprovide further feedback at next step. Also pictures on website are exactly how the apartment looks.

Im sorry to say that this property management is taking advantage of anyone who rents in their…read moremanagement, portal use to make payment will charge you, even you have a rental insurance. Very slow when you complain or maintenance repair, vendors are not willing to cooperate with your time or convenience, i have to monitor every single request due to will noted completed, rent is too high for one bedroom, busy street N Lakewood Blvd. No issue before from previous property management, tenants are responsible to pay service for trash, check your utility bills..place is not well isolated. You could hear everything inside your unit, specially the speeding cars. Very HOT during summer time you need 2 AC to feel comfortable, one in the bedroom and one in living room, Not enough HOT water pressure at the laundry room, will ruined your clothes. Called SCE stated its pipe is pour, Been renting for a year and it's been a nightmare,. They will charge you arm and leg when you moved out, you will end up nothing to get to refund your deposit, they will charged you minor scratches on baseboard..discoloration of paint..Never late on rent. Awful!!!! Taking advantage of a good tenants.

DO NOT RENT FROM !!!!! Real Property Management was a frustrating experience from move in to move…read moreout. When we moved in, the house was visibly dirty and not move in ready. There were dirty walls, holes in the walls, hair in the bathtub, and even food left in the fridge. One closet smelled strongly like cat urine. I reported all of this right away and was basically told to just leave it in the same condition when we moved out. They did nothing to fix the issues. Fast forward to move out, and now the owner is trying to charge us $1,350 for cleaning and painting, even though the place was not clean or freshly painted when we moved in and the wall issues were already there. What's worse is Real Property Management has not been helpful in resolving it and won't provide the owner's contact information, saying they're selling the house. That doesn't help tenants trying to dispute charges fairly. They also charge a $41 monthly fee for air filters that they only send you after you file a maintenance claim for. The only bright spot is Kelly on the phone, who has been kind and pleasant. Unfortunately, everyone else I dealt with was not helpful and made everything feel like a hassle. Maintenance was also a headache. Our built in microwave didn't work when we moved in and they initially refused to fix it. I said I wasn't going to be responsible for it and would choose the cheapest replacement myself, and suddenly they were able to send someone out quickly. That kind of back and forth is not professional. To top it off, the owner was supposed to remove a bed before we moved in and never did. We ended up having to disassemble and remove it ourselves. This was a hassle during moving day. We lived there over two years and it was constant problems. I would NEVER rent through them again.

Beach Cities has provided excellent and professional service for me for over 10 years…read more They are attentative and considerate of owners interests. I highly recommend Beach Cities.

I have rented a Beach Cities property for 9 years. I enjoy the ease of payment through their…read moreportal. Aliana is especially attentive with providing information about maintenance happening at the building. She was quick to set up a service call when I needed one. I would recommend checking the Beach Cities Management portal is looking for an apartment or home.

1070 Loma here - the noisy neighbors have left & so did the tenant who said homophobic stuff…read more Building is pretty calm now & property manager is amazing! I haven't had to interact with NPS much recently... last staff I spoke with was new and kind. A good change of pace for them!

Avoid like the plague!!! Do not bother, if I could leave it at 0 stars I would. This has been one…read moreof the worst rental application experiences we've ever had. We submitted an application over a month ago and have been stuck in a constant cycle of unanswered calls, empty promises, and misleading communication from a gentleman named Miguel. For the past two weeks, we've repeatedly been told we would have an answer "by the end of the day" or "no later than 5 PM," yet we never receive a callback. Our calls are often sent straight to voicemail, but when we call from an unknown number, the phone is answered immediately. On multiple occasions, he has answered only to hang up on us. What makes this even more frustrating is that we continue to be given hope by being asked to schedule apartment viewings, only for communication to stop again. Meanwhile, our application has been sitting unresolved for over a month. At this point, we want a clear answer on whether or not we have the apartment. If not, we expect our application fee to be refunded because the service we paid for was never properly provided. Applicants deserve honest communication, professionalism, and timely processing, none of which we experienced here.

I'm not sure about this property company simply because they expected me to move in within seven…read moredays of approval. Now, unless someone is moving from off the streets, I don't understand the process of being expected to move in seven days from approval when you need to give notice of 30 days to my landlord.

Rudy did a great job understanding and resolving the issue I had. He was patient and answered many…read moreof my questions. He provided great customer service.

I'm active duty military and just received orders to relocate, so I've been trying to secure…read morehousing quickly and responsibly. I reached out to this company for months about a specific unit. I asked if I could view it once my current orders expired and I had my authorized travel time. When the time came, my family and I drove down to Long Beach to view a few apartments--and the company completely ghosted us. After driving six hours away, we finally found a showing open for the night I was scheduled to report. I thought we were finally making progress. But the next morning, the company reached out only to tell me the unit had been sold. Mind you, it's still listed as available on Apartments.com and Zillow. No warning, no courtesy call, no effort to communicate--just silence until it was too late. This was beyond frustrating. As someone actively serving under time-sensitive orders, I expected at least basic professionalism and communication. Instead, my time, effort, and family's schedule were completely disregarded. This is the first time I've ever left a review for any business--I usually avoid it--but this experience was stressful enough that I felt people should be warned. If you're on a timeline, especially military or relocating, proceed with extreme caution. The lack of follow-through here caused unnecessary stress during an already difficult transition. Anyways. Happy Veterans Day. Lol

12 years Yelp Elite Member and I am pointing this out in hopes that you will read my entire review…read moreto make sure you are aware when considering a rental unit. When dealing with this Property Management company, please make sure that you ask questions and read everything - the listing, their emails, Application, and more importantly the Lease Agreement. They will loosely use the term Security Deposit but what they really mean is a Holding Deposit. They will even say it is Earnest Money, which this term is only for Real Estate property sale. If you are serious about considering a rental property, I suggest that you review the lease prior to handing over the "Security Deposit." Just as I have explained above, they will call it a Security Deposit and if you do not like the terms of the Lease Agreement, they will keep the Security Deposit. They say, as they explained in my original post and is below, that the money provided is "Earnest Money" and will not be returned because they took the property off the market. Rightfully so, but they need to disclose that upfront and in writing and not take the entire "Security Deposit" worth one month's rent. A Holding Deposit is typically only $100 to $300 (from past experience). Additionally, when you provide the "Security Deposit" which means the Holding Deposit, they do not provide request an acknowledgement letter to be signed stating that the money will be kept if the rental does not go through. Nor does the receipt did that as well. In any case, the "Security Deposit" was handed to them, and they took two weeks to provide a copy of the Lease Agreement. It is not a standard agreement that majority of rental use. It has a lot of language that is one sided. Yes, we have renters rights but because it is a contract, I can see you'd have to go to court to fight some of the terms in the contract. Obviously, this is speculation. Please do note that if you were to take legal action against this property management company, there are provisions that state you will have to pay their legal fees. That was my main red flag, but all the untraditional additional fees like administrative fees, not being present if they need to access the apartment ($250), and so forth. It's one page. On top of the $38/month to use AppFolio app to pay for rent when my previous landlord, it was free. These items add up and rent is expensive to begin with. Be smart. Don't hand over money. The Lease and the Security Deposit go hand in hand and submitted at the same time. It's not Security Deposit first. Like they say, scammers usually try to rush you over the phone with a sense of urgency. This is the same. Make sure you are covered, and trust your gut instinct. A few people have messaged me after my original review and said it happened to them too. Don't be fooled. Why would you be penalized if they took down an apartment from any listing prior to having a lease signed? Because you already gave them the so called "Security Deposit." All they have to do to change this is call it a "Holding Deposit," and give the least upfront to potential renters. Then they wouldn't be doing anything unethical. If I didn't have contract knowledge or common sense, I'm sure I would've been dupped. I just wish property managers who hire this company know their practices and even look at the lease agreement they are providing potential tenants. Yes, it'll protect you too as the owner but it just doesn't seem right given people who rent really don't have that much money to give away. PS. Their comment to my previous review, which all of this is now edited, is incorrect. Please research further in regards to the terms they will use and know your rights. What's right, what's wrong, what can they do, what they are not allowed to do, and more importantly what's legal, what's illegal. It is funny to see that their comment was really to find out who I was versus, "I'm sorry for the misunderstanding." That gives you the whole story on their customer service skills and intentions. Their good intentions are for their clients, obviously. Be nice, have more properties to manage. I wonder where the "Earnest Money" as they call it, goes to? To them, or to the property owners. LOL

If you want to live coastal, are open to an older unit, and are okay with paying lower rent than…read morenormal to adjust for how old it is, then it is a gem. I love my apartment. :) Also, HUGE SHOUTOUT to Kristi Blackford. She is the Supervisor and oversees many of Berro's properties and is SO quick to resolve any concerns of residents. She has been such a help from Day 1. So, thanks Kristi! :) I have lived at 3500 E. First Street in Long Beach for about a year now. The building is pretty old and lacks high-end amenities/features. The rent is well-priced, especially considering the ocean is less than a block away. The Property Manager, Sal, is amazing. He is an older gentlemen who has lived on the premises for several years. I will be honest and say that Berro could do a better job at the upkeep of the buildings, like pressure washing the staircases, the cobwebs, the sidewalks, etc. It still is a great valued apartment for the price you pay and the location at which you'd live. Yes, at times I am tempted to complain about some of the issues this old building poses, but I truly wouldn't want to live anywhere else anytime soon, so I just choose to overlook those things and enjoy living on the coast. Berro, if you could, it would mean A LOT, if you could hire a team to pressure wash the entire premises (staircases, side walks, etc.). :)

I am posting this publicly because Berro Property Management has a pattern of failing to notify…read moreresidents when construction is happening, and they consistently leave tenants stranded when issues arise. Today, construction continued on the unit next door with zero notice to the building. Contractors used heavy aerosols all day without any ventilation, filling my home with toxic fumes to the point of causing severe nausea. I sent an urgent message to the official Berro number--the same number we receive official building communications from--to report this health emergency. When I finally caught the manager in person, she admitted she could check that system but simply hadn't. Then she dismissively told me it's best/ better to text her personal number instead. I witnessed her finally see my message at 5pm! She was not in anyway concerned and just had a fake grin on her face and just said OK. I told her I need to have a habitable apartment and she needs to talk to the contractor. She just smiled and said OK. No concern. ZERO. It is unacceptable to perform hazardous work without notifying neighbors or monitoring official communication channels for emergencies. This is a total disregard for California habitability laws. Management seems more interested in 'fake smiles' than ensuring residents have a safe, breathable place to live. Laying here with a new cough and sore throat in a chemical- smell that I didn't have this morning as I write this..Terrible.

They manage my mom's house. They're great to work with and are on top of everything. Highly…read morerecommended Property Management Company

After getting a notification our rent was going to increase by over 20% @ Avalon Cerritos, we began…read moreour house hunt. The team at Belmont Land were quick to respond, kind and extremely helpful. After learning that the house listed I first saw was taken, the rep offered to take my number to keep me updated with new properties that would be coming to market. Absolutely recommend Belmont Shore Land for your home hunting needs.