Switched over to NPS Management recently and am very pleased with their service and professionalism! They are trustworthy, accessible and reliable when I need them and I love that clients can go online for account information and keeping things up to date. Strongly recommend using them to make your life easier!!! read more

Avoid like the plague!!! Do not bother, if I could leave it at 0 stars I would. This has been one of the worst rental application experiences we've ever had. We submitted an application over a month ago and have been stuck in a constant cycle of unanswered calls, empty promises, and misleading communication from a gentleman named Miguel. For the past two weeks, we've repeatedly been told we would have an answer "by the end of the day" or "no later than 5 PM," yet we never receive a callback. Our calls are often sent straight to voicemail, but when we call from an unknown number, the phone is answered immediately. On multiple occasions, he has answered only to hang up on us. What makes this even more frustrating is that we continue to be given hope by being asked to schedule apartment viewings, only for communication to stop again. Meanwhile, our application has been sitting unresolved for over a month. At this point, we want a clear answer on whether or not we have the apartment. If not, we expect our application fee to be refunded because the service we paid for was never properly provided. Applicants deserve honest communication, professionalism, and timely processing, none of which we experienced here. read more

I cannot recommend renting from this company. I had the displeasure of dealing with them when they took over management of my apartment building 2 weeks before I was moving out. I tried to get ahead of moving out and called them ahead of time for a pre move out inspection. They will claim they can come and take pictures but they cannot tell you what would be considered a deduction. Ok fine whatever, I'll clean and make sure it's in the same condition as when I moved in. I know my rights as a tenant and landlords are supposed to return your security deposit and itemize any deductions within 3 weeks of moving out. 3 weeks pass, we don't get any mail or email or text or any type of communication from them. We call, they claim they never received a forwarding address (we gave the address in the formal move out notice to the original management company who forwarded it to NPS and emailed it to their info@ email that apparently no one checks) and sent the check to my old apartment. Why??? I literally moved out. How does this make any logical sense I have no access there anymore? Ok fine here's the correct address. I get verbal confirmation from Valerie C on the phone and she says she'll mail it. I try to get written confirmation via email about what she said, but she doesn't reply. No one ever replies to our emails to NPS. Another 3 weeks go by, and we don't get anything in the mail. We call them multiple times explaining they missed the legal deadline, give us our security deposit, but Gabriel (who is very condescending on the phone btw) and Valerie will try to blame it on accounting and that they processed it but the check wasn't sent and all these excuses about their internal processes. Why do we have to call them multiple times to do their job? Why did I have to take time off work to physically pick up a check from their office because apparently they're allergic at mailing it? What if I had moved out of state??? What if I was lower income and really needed this money? They still added a blanket $250 deduction btw, not itemized, but at this point, I'm tired with dealing with them. At best, this was poor customer service, at worse, it was unprofessional and malicious incompetence. I can't even imagine putting in a maintenance order with this company, let alone deal with them long term. Do not sign a lease with them!!! read more

DO NOT RENT FROM NPS. This is by far the worst property management company we have ever dealt with. If I could give zero stars, I would. At the beginning of our tenancy, NPS appeared responsive enough when minor things needed attention. Unfortunately, that was short lived. Once we were actually living in one of their properties, it became painfully clear that they do not care about the condition of their homes or the people who live in them. The landscaping alone was an ongoing nightmare. Gardeners constantly changed, and the level of care was shocking. They would use leaf blowers when there were no leaves, blowing dirt, debris, and freshly cut grass directly into our home while our door was open. They would put grass clippings into our recycling bin so it would not get picked up. We even had gardeners taking avocados from our tree. These may sound like small things individually, but they showed a complete lack of respect for someone else's property. Then things escalated from frustrating to completely unacceptable. We had a raccoon trapped in our attic that was making horrific noises throughout the night, banging against pipes and wood so loudly that we genuinely believed it was trapped, suffering, and possibly dying inside our walls. We contacted NPS repeatedly and they refused to send anyone out. For over a month, we were forced to live with this situation and lose sleep every night because they could not be bothered to address a serious issue in the home they were responsible for maintaining. Then came the LA rainstorms. Our roof started leaking, and while they eventually put a tarp over it, they refused to send anyone out during the holidays and never actually repaired the damage before we moved out. For weeks, we had a bowl sitting in our living room catching water dripping from the ceiling. Imagine paying rent every month and having to live with a leaking roof because your property management company simply cannot be bothered to fix it. And somehow, they managed to make the move out experience even worse. After we left, NPS charged us $150 from our security deposit for "broken blinds." The problem? Those blinds were already broken before we ever moved in. Our original move in walkthrough notes documented the damage, and they were supposed to replace them. They never did. When I called them about the charge, they admitted that the walkthrough notes showed the blinds were already broken and acknowledged that they owed us the $150 back. Then they stopped responding completely. Yes, it is "only" $150. But when you have purchased a home and then both lost your jobs at the same time, $150 is not nothing. I told them that amount was literally a week of groceries for our family. Did they care? Absolutely not. That is the true issue with NPS. It is not just about a broken blind or a leaking roof. It is about a company that takes money from tenants every month while showing zero accountability, zero urgency, and zero compassion when those same tenants need them. Your tenants are not just rent payments. They are human beings trusting you with their homes, their safety, and their quality of life. NPS repeatedly failed at the most basic responsibilities of a property management company. If you are looking at an apartment managed by NPS, please do yourself a favor and keep looking. They manage a lot of properties, but that does not mean they are a company you want responsible for your home. read more

Honestly... worst property management I have ever rented from. Please PLEASE listen to the yelp reviews like I wish I had! Since the beginning they had very poor communication and that should've been my first red flag. Unfortunately, I was in the need to move ASAP so i stayed with this unit. I have called them AND emailed them to complain about noise disturbances in the unit above me I have told them that PD has showed up twice for that unit and I've only been here for 4 months. No response, no follow up. Nothing. Every time I speak on the phone with a receptionist from NPS they say the leasing office is gonna reach out to me and they never do. They first told me to give them 1 week for a response because "they're short staffed" well it's been over a month and no response. I have complained to them 3 times and have sent them proof of the noise. Still no response. & everyone always seems lost in that office like if they got hired that day truthfully. No management on site at least I wasn't told there was so the complex is always dirty, along with the trash bins just nasty. I live in a gated complex and right now the door to the entrance of my complex is broken so basically anyone can get in, so far only one random person was knocking at my door at 10pm asking for a random person. Isn't that great? Safety and all. So, if you rent with them good luck. Truly. & if you still decide to rent with them make sure you do a THOROUGH walk through. My biggest regret was not too and now I know they're going to scam me out of my deposit when I move out. They hand you the apartment with cracks and peeling wall and damage that clearly THEY are responsible for. read more

NPS Management - Property Management Near Me - Long Beach, California

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Awful move in experience with still no follow through on basic maintenance requests. We moved into an apartment managed by NPS that had not even undergone basic cleaning and repairs prior to our move-in. Despite reassurances from their office that this was "taken care of" before we showed up with movers to discover otherwise. We still have doors that do not easily or securely lock over a week after move our in. We have had to chase them down to get basic cleaning and maintenance requests scheduled, some of which do not get followed through with. Trying to reach them is difficult and when you do no real accountability or ownership is taken over these issues, always shifting the blame elsewhere or making excuses. In all my years renting, I have never had such a horrible experience with a property management company. read more

Zero Stars - Stay Far Away from This Management Company If I could leave zero stars, I would. This is by far the most unprofessional, unqualified, and hostile property management company I've ever dealt with. As a licensed real estate professional myself, I was appalled by their complete lack of understanding of tenant rights and proper management practices. Despite my perfect rental payment history--never once late since 2018--I was threatened with eviction over completely fabricated claims. They illegally locked me out of the tenant portal, cutting off my access to rent statements and payment options, then tried to use that against me. They even had the audacity to say the eviction would ruin my credit, using it as a scare tactic. Completely unethical. The situation escalated when my son--who didn't sign the lease--had a verbal disagreement with the mail carrier. Rather than resolve the issue reasonably (like moving the mailbox outside, which was the actual request), they used it as a weapon against us. They claimed my son, who's been living with me for years, was a squatter, and simultaneously argued we were "one entity" to hold him accountable under my lease. Contradictory and nonsensical. Their behavior left me no choice but to file a $10,000 lawsuit against both the property manager and the property owner (1765 Obispo Ave LLC - only if I can post the owners name here) for harassment, illegal lockout practices, and retaliatory threats. If you're a renter who values peace of mind, legal compliance, and fair treatment, avoid this management company at all costs. They operate with zero integrity, no accountability, and an alarming level of ignorance about both state and local housing laws. read more

NPS Management - Got a call from fair housing... - Property Management Near Me - Long Beach, California

WARNING: THEY WILL STEAL YOUR DEPOSIT. I won a case in small claims court, and now they are dodging me avoiding paying me the money LA County ruled they owed me. Do not rent with them unless you like your money to be stolen by greedy grubby landlords! read more

BE AWARE!!! They will stall your application, ignore your calls and even won't answer your calls if they see you on caller ID! Lied and said the vacancy was filled. I had someone else call to inquire about the same unit and it was available and I toured it again under a different name. I never give bad reviews, I just won't say anything. But this NPS management company right here don't even deserve a one Star. I would truly give them no stars! Don't waste your time with them! There are so many other management companies that will make your experience pleasant! Good luck on your search! read more

English review: I would like to start by stating that this property management was very attentive at the beginning. Our tour and application process was very smooth and approval came quickly within two weeks. I rented with them for 1 yr. and 10 months total. I submitted my 30 day notice to vacate the premises and paid my rent well before the due date; I have a ledger to show proof. For current or future residents please read your lease carefully, as this is also a binding contract. I have been waiting for my security deposit well over the 21 days mandated by California law. California Civil Code §1950.5 governs residential security deposits, requiring landlords to return the deposit (minus lawful deductions) within 21 days of move-out. It is now day 28 and I have not received my refund. On the contrary, on April 14, 2026, the company reached out stating they would deduct funds from the deposit. This is a breach of contract and also violates California law. Please be advised to know your rights as a tenant even after you have moved out. If this has occurred to you where they exceeded 21 days you have up to 4 years to file a small claims case in the courts and could be entitled to double your security deposit. I called on April 15, 2026, and was advised their escalation department would contact me today, but I have yet to receive communication regarding my security deposit. I understand that online reviews can often be difficult to verify. To provide full transparency regarding my experience, I have uploaded my tenant ledger, rental contract, and security deposit records as supporting documentation. I believe these records clearly substantiate the details I have shared. Traducción para mi gente: Me gustaría comenzar afirmando que esta administración de propiedades fue muy atenta al principio. Nuestro recorrido por la propiedad y el proceso de solicitud transcurrieron con mucha fluidez, y la aprobación llegó rápidamente, en un plazo de dos semanas. Alquilé con ellos por un total de 1 año y 10 meses. Presenté mi aviso de 30 días para desalojar las instalaciones y pagué mi alquiler mucho antes de la fecha de vencimiento; tengo un registro de cuenta para demostrarlo. Para los residentes actuales o futuros: por favor, lean su contrato de arrendamiento con atención, ya que este constituye también un contrato vinculante. He estado esperando la devolución de mi depósito de seguridad por un plazo que excede con creces los 21 días estipulados por la ley de California. El Código Civil de California §1950.5 rige los depósitos de seguridad residenciales, exigiendo a los propietarios que devuelvan el depósito (menos las deducciones legales) dentro de los 21 días posteriores a la mudanza. Hoy es el día 28 y aún no he recibido mi reembolso. Por el contrario, el 14 de abril de 2026, la empresa se puso en contacto conmigo para informarme que deducirían fondos del depósito. Esto constituye un incumplimiento de contrato, ya que el contrato establece que disponen de 21 días, lo cual también contraviene la ley de California. Les aconsejo que conozcan sus derechos como inquilinos, incluso después de haberse mudado. Si les ha ocurrido una situación similar en la que se han excedido los 21 días, tienen un plazo de hasta 4 años para presentar una demanda ante el tribunal de reclamos menores y podrían tener derecho a recibir el doble del monto de su depósito de seguridad. Llamé el 15 de abril de 2026 y se me informó que su departamento de escalamiento se pondría en contacto conmigo hoy; sin embargo, hasta el momento no he recibido ninguna comunicación con respecto a mi depósito de seguridad read more

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SCAM BEWARE!!! I applied for an apartment as a co-signer for my adult son and they took over 70.00 from both of our bank accounts. Then 2 days later we both received an approval email then a denial email. We were told our credit had to be perfect and I didn't make enough money to be approved. Mind you I make over a 6 figure salary and the rent was only 1400. They were extremely rude and accused me of recording the call. I wouldn't rent from these people at all. It's obvious this place is a SCAM!! read more

Accounting and service are terrible here. I have a rent credit on my account and every time I make a rent payment early (before the 1st), their app folio dings it as a missed payment for the next month and I get hit either with a late fee or a nonpayment notice. To resolve it is just as bad, as they don't have enough people to answer questions and go through their books (they told me there's a list of 20+ units requesting reviews) to clear up discrepancies. I've never heard of landlords/ PMs punishing tenants for paying rent early. What a joke! read more

My apartment was rotten full of mold when I first moved in and I complained about the wet mold smell. Nothing was done and I was stuck with my lease and now they took away $700 of my deposit for no reason. I read more

NPS Management - They're just making up charges at this point $450 for scuffed up walls they had previously painted over before I moved in. - Property Management Near Me - Long Beach, California

Went to see a unit on friday and i applied right away, the following business day tuesday (monday was labor day) txt me saying it was leased already but said they would transfer my application over to another unit im interested in so i txt her twice and never got a response back she just ghosted me very unprofessional, they just want your application fee money its obvious read more

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My partner lived in Apt 6 at 2104 E Florida Street in Long Beach for a year. I came to visit him often and it was terrible. Upon move in when he did the walkthrough with a very rude lady (I don't know her name) he pointed out a cockroach plain as day and she just kind of scoffed at him. When he moved both the drains in the bathroom sink and shower were clogged, and window screens broken which needed to be replaced. After everything was fixed, all was well for a time. WARNING: Huge infestation of cockroaches that no matter how clean of a person you are, they will always be there!!! They're in the kitchen, living room, and bathroom. It is disgusting! Additionally, There is a neighbor who lives on the top floor who walks back and forth talking very loud on his cellphone and has also gotten in several screaming matches with who I assume to be his girlfriend. Very uncomfortable for everyone. The next door neighbor has a dog who is very reactive and agressive to other animals and tries to charge at other dogs daily so if you have a pet be aware, try to avoid them when they're walking the dog. No one is friendly, no one wants to get to know you or be neighborly in this complex. The only person he enjoyed living by and talking to was the neighbor in the house directly next to his complex. He's very very nice and has great energy. Pretty much knows everyone on the block. Aside from the complex itself, NPS SUCKS. Very very shady management company who had a move in special and then once my boyfriend signed paperwork, they got rid of the move-in special, and made him pay a $2000 deposit and first months rent. He was out $4000 and it was hard for him to get back on his feet. Once moving out came, he let them know he found another place and would be dropping by one last time to clean the unit on a certain day. The man he spoke with said he'd have the lockbox ready for him by that day and that they can't do a walk through with him because they're "too busy". That day came and there was no lockbox. This is a very unprofessional management company. He said he would never rent with them again. Also I want to highlight that the location is not safe at all. It's nice that it's a 10 minute walk to the beach but there are tons of druggies, homeless, and car thief's in the area. My car in particular when visiting was targeted twice. My back window was smashed and they stole my registration. The second time they stole my entire car. BEWARE!!!! there is no assigned parking, and NPS will tell you they have garages but no one ever leaves so those garages will never become available. Parking on Florida Street is rare, you will have to park in Carroll Park and sometimes several blocks away depending on when you get home. I hated visiting him there. We both moved in to a much nicer place with assigned parking. Do not rent from this company and steer clear of this complex you will be miserable!!! read more

1070 Loma here - the noisy neighbors have left & so did the tenant who said homophobic stuff. Building is pretty calm now & property manager is amazing! I haven't had to interact with NPS much recently... last staff I spoke with was new and kind. A good change of pace for them! read more

There have only been a couple of times where the maintenance service was timely and fixed the issue. I had a maintenance request that took about 2 months to resolve. I also got a call about needing to borrow my gate key even though they've been managing my complex for 4-5 months now. I think it's unprofessional and lack of adequate management to contact a resident about this. They should already have gotten the right key when they took over. read more

The quality of service sucks. I've been trying to get an apartment since September with this company. Every time I submit for a unit, my application gets canceled because they supposedly lease it out yet weeks later the unit and question is still being advertised, but yet they told me my application I can submit it for another unit. It rolls over I have a month. They've now done this to me twice not to mention, canceled my viewing appointment more times than I can count.. then you would also think with all the money that they get from application fees they take better maintenance on their units. I have driven by a few where stairs are crumbling and uneven, landscape is out of control. Trees that are half dead and half overgrown with homeless people living in them. I definitely do not recommend this company. I was hoping for better and this is what I get.. 0 stars read more

Worst rental company I've ever rented from. Multiple situations that could open them up to litigation. From tenants being left without hot water for literal months, to fiscal adjustments to leases without notice. There customer service is non-existent. Property manager takes weeks to respond to emails. For reference, I currently have a single email thread with their information email account, the property manager, the and maintenance manager; I've sent a followup email daily for the last week and have yet to receive a single response. Furthermore, they leave properties vacant for months before even listing them. If you are a prospective property owner or tenant I would advise you to think twice before doing business with NPS Management. read more

I did not enjoy my experience working with NPS management. Fortunately, I didn't end up renting with them. Ultimately, they lack professionalism and effective communication. I was constantly being told one thing and then later being told something different. They asked for the same documents 3-4 different times and I sent those same documents to 3-4 different people. I had to call them almost daily to make sure that they were on the right track and everyone was on the same page. NPS management borderline harassed my new employer, so much so that my employer emailed me and asked me what was going on because NPS management was emailing them and calling them every day for documents that had already been provided. They had originally told my roommate group that we were the first group to put in a strong application and that there was no reason that we shouldn't get approved for a specific unit. They told me that on a Friday at almost 5pm. Then somehow, Monday morning 8am, we were told that they leased the unit to someone else. So, obviously we felt a little screwed over in that sense, because we really thought we would get approved. Then they tell me that I could transfer my application separately from my group for a different unit and that because I had already gone through that whole ordeal previously, I could get approved quickly. So I pick a unit, tour it the next day. That unit had only been listed for 5 days. Never heard from them again, and then I saw that unit go off the market a week or so after I had toured it. I don't know what is going on in that office, but I would recommend avoiding renting from this company if possible. If this is how they operate before renting, I can't imagine how difficult it would be to actually sign a lease with them. This company is giving Greystar energy, and if you know, then you know how incredibly difficult it is to work with Greystar and why Greystar is currently undergoing a class action lawsuit. Now, I have signed a lease with a great management company that was able to approve me for a unit and had me sign a lease in 3 days. I move in to my new home in less than a week. Save yourself the hassle and rent from someone else. read more

They are terrible we came very far and our showing was cancelled with no notice i will never recommend them very unprofessional

They just cannot do anything right! They have harassed and made the environment for all tenants of this building a living hell. Work that should have been completed in April or May has led to my apartment being trespassed by PM's hired hands on two separate occasions (making three times they have breached my lease), two of their employees have flooded my apartment with pressure washers, and the crew that they have now showed up way before they were supposed to and were peering in windows at tenants in bed...on the second floor. This company is shameful and their employees are worse. If you are tired of the nightmares, send any evidence you have of NPS neglect, harassment, breaking and entering, or breach of lease to the following email: NPSlawsuit@outlook.com If you were personally lied to or gaslit by Valerie Cazares about anything, I am also interested in seeing if she can be sued separately. Please, let me know if you would like to remain anonymous or be involved in any legal actions. read more

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Their customer service is dismal, their employees are careless and clueless, and their property looks horribly managed. Go elsewhere. They falsely advertised a property available for rent on Apartments.com so when I went to view the apartment, I arrived to find a completely different unit available, which was not what I was looking for. Further, the lady showing me the apartment did not give her name, ask for mine, and took no accountability for this miscommunication. She offered no solution and I walked away with a wasted morning drive. read more

My personal experience. It wasn't that bad. they were honest and straight forward with me. I apologize for my craziness near the end, in regards to, my refund deposit and when I should receive it. My neighbors were cool. My parking spot was awesome af. At an expense of $100 a month. Only annoying shit was when the landscapers would come and park in my spot. Biggest eye roll, atleast more than 5 times that I can count, less than 10 for sure. Also, living on the bottom floor, everything sounded like an earthquake from my upstair neighbor. New adventure awaits me. Thank you again to NPS for making my stay in Long Beach, decent. lol. read more

Property @ 730 Magnolia Ave Long Beach is exceptional . I've been here 7 years and Araceli Diaz is a great manager .

Unfortunately, my experience with Loly was very disappointing. We were only three minutes late due to unexpected traffic, and instead of being understanding, she rushed us in without a greeting and was visibly impatient throughout the tour. I had two back-to-back appointments with her (scheduled for 3:00 PM and 3:15 PM), and the listing stated there was a 5-minute grace period. I also had a hard time finding the correct building, as there were multiple entrances and no clear directions. I texted her for clarification, but she didn't respond until later--and only to tell me to hurry up. When we finally located the unit, she gave no greeting and simply told us to come upstairs quickly. I tried to explain we had another tour scheduled with her right after, but she dismissed it, saying she had other people to meet. We rushed through the showing and moved to the next unit, only to see that she greeted the next group warmly, asked for their name, and didn't rush them--even though they arrived late as well. The contrast in treatment felt rude, dismissive, and disrespectful. After that experience, I was nervous about my third viewing, fearing all the staff would be the same. Thankfully, I met David, who was the complete opposite--kind, professional, and attentive. He even allowed us to come in early, answered all of our questions with patience, and followed up with a thoughtful message and application link. David truly turned the experience around. Loly can learn a lot from David's professional mind and patient demeanor. read more

If I could give 0 stars I would. I lived in one of NPS' units for about a year and had nothing but problems. The unit was not ready upon move-in and maintenance requests were inefficient. The team in the office is somehow worse. Staff is skilled in giving you the run around. When my move out inspection took place the employee doing so damaged an item for which the cost was then deducted from my security deposit unlawfully. Upon repetitive contact with Valerie, no one responded to my dispute. DO NOT RENT WITH NPS. They are not interested in caring for their residents only in stealing from them. read more

This review is more about their property at 2300 E Commonwealth, Fullerton, CA than the management company itself. We have been fortunate not to deal with management directly too often, but when they took over from the previous company the transition was poorly handled. Important documentation such as leases and pre-move-in photos was not carried over to AppFolio even though these were uploaded with our first management company. That raises real concerns about what the move-out process might look like, though it is unclear where the fault lies. This property has now gone through three different management companies. NPS has been the most recent, but their arrival came with new fees that were not previously charged. Parking, gas, and water are now tenant responsibilities even though they were included for the first two years. The parking situation has been especially frustrating. Spots that were originally included in leases were revoked during garage construction, then later returned for free. Now under NPS, tenants are charged for the exact same spaces. With the complex located on a small cul-de-sac you are essentially forced to pay because parking alternatives are so limited. What makes it worse is the environment around the garages. They are located in an alley next to another building that is heavily frequented by drug users, some of whom actually live in the garages across from ours. They use our access path to come and go, treat our courtyard as a dog relief area and often leave waste on the walkways, sleep in our laundry room, set up garage sales on the lawn, or block the alley overnight with their cars. This makes the property feel unsafe and neglected, and the problem continues unchecked because our garage access opens directly to the alley. Cleanliness and safety around the complex are also ongoing issues. The exterior often smells like urine and feces because neighbors do not pick up after their pets. Many tenants keep multiple animals over the limit, including aggressive breeds that bark and lunge from windows. Dogs are often off-leash, which creates a safety risk for kids and other pets. When complaints are made, NPS will not act without video or photo proof even though exterior cameras are already installed. Noise and disturbances are constant. Neighbors fight loudly through the walls, and physical altercations have happened in the courtyard. On top of that, people from the adjacent property wander in to sleep on our stairs or in the laundry room. Yes, the units look nice when touring with modern finishes, stainless steel appliances, wood floors, and walk-in closets with built-ins. In reality, they are very small. Bedrooms are larger than the living room, there is little to no storage for pantry or utility items, mold appears randomly, and worst of all the place is infested with roaches that do not go away despite repeated pest control visits. With the added costs of parking fees, utilities, and pet rent, the so-called good deal quickly loses its appeal. Nearby properties such as Uptown Fullerton, The Lake Fullerton, or The Greenhouse are far safer, gated, and more comfortable options. If it were not for personal reasons keeping me here I would have left already. Take this as a warning. This place is a dump. Visit at night and walk through the alley before deciding for yourself. read more

I am very happy with this apartment complex located at 537 Chestnut Ave. I have a situation with the bath tub and Andrea Pulido sent maintenance team and they solve the situation very quick leaving an excellent job with the tub. I want to thank Andrea for her excellent service she is a great person and helps me a lot when I have any type of situations. I will defiantly recommend this company if you are looking for a peaceful place to live. Thank you Andrea !!! read more

Should've read the reviews before i sent in my application. They rarely answer the phone and when they do they're like "you're missing x, y, and z" and it's like why do i have to call you and ask? You should be emailing/calling me to let me know. I call twice every day and they answer maybe twice a week. I applied over two weeks ago and they've been giving me the run around. The guy Gabriel i was "working" with told me there was only two employees and 140 applications, like that's my problem??? Worst property management i've ever worked with. I told them to just delete my application because this is ridiculous. read more

They deserve zero. Lazy and not responsible company, people don't care about their property at all. I was calling them around 3 month asking to clean laundry room and finally they do it. Today one of the washer was broken and they even don't care, didn't put any sign about it. I spent my money for laundry that didn't started works. They charge for pets $100 per month and it is the most expensive fee that I ever seen in California. They don't care that strangers and homeless people parking in front sign "No parking in alley' and blocking tenants cars in garage. They take $2200 for 1 bedroom 650 sqft without dishwasher even. Roaches everywhere in summer time and we not able even open the window to put fresh air because all this bugs trying get inside through broken window frame. Never rent apartments on Malvern Ave Fullerton from this property management if you don't want waste your time for troubles, paying $2200 for dirty getto place. read more

i wish i had the great experience that you all received however, mine was a little different. I viewed an apartment by David and I felt like he just looked at me and just assumed. I submitted my application and just got the runaround now I look and they have 300 people who have viewed this apartment that's been listed for more than 30 days I don't understand what they want, but obviously they have a specific type of person for this apartment. I am a single mother, with only one income which covers their requirement, but I just got the runaround for a week straight. I feel like they are taking the application fees from everyone because this apartment has been on the market for more than 30 days and that's ridiculous. I will post zero stars. If I could they don't even deserve the one. read more

Our rental was taken over by this company it was a difficult process in terms of setting up payments and our new lease. Gabriel was our point of contact. He often called with an unprofessional and arrogant tone unprovoked. Haven't been contacted by his supervisor after I reported this behavior. I would not rent a property with NPS Management. read more

Scammers! I do not know of any rental company that will not provide you with acceptable credit score needed to rent. They collect several applications for one unit to scam you of $39 application/credit check fee read more

My wife and daughter toured a really great house in the Belmont Shore area. We were very excited about the opportunity as we felt it would be a great match for what we were looking for. We immediately turned in an application. With an 820 credit score and high income to debt ratio I would think we had a great chance to get approved. When we called to check on our application we were told that applications were given to the landlord to review before we even toured the house. What a waste of time for us. Seems like this management company is only interested in collecting application fees. We were told that our application fees would be good for any other properties they have. Not really helpful when they don't have any other similar homes listed. read more

If I could give 0 stars I would this company does nothing to accommodate you im paying full rent at a resident me and my kids can't even stay in because parking is NEVER available no matter what time of the day it is I called and asked for a rent reduction since I can't even stay at the unit they mentioned there is nothing they can do but if you look it up it says I may be entitled to a rent reduction if parking, even if not explicitly in your lease, is so unavailable that it renders your unit uninhabitable. This is because parking can be considered an essential service, and its absence can significantly impact the habitability and enjoyment of your rental property.so yes I'm stuck paying rent some where I don't stay til I can figure out who to contact and help with a reduction there's no way I should be paying full rent every month on time to have to still stay at my mothers because of unavailable parking on the street and beyond that read more

Looking for homes can be stressful. And not hearing back timely or at all... makes the process even more stressful. Im not sure if its poor customer service or they are in the business of scamming you for your application fees. They say that your application is good for a month if you did not get the place you applied for but they do not communicate with you, thus causing you to miss that month window will have to pay again. Dont waste your time. read more

This property management is TRASH . They came in later last year and its been hell ever since. Our building has been in various staged of "repair" since October. They pulled out privacy trees and planted some small plants without even finishing the landscaping part of the project (and now the people in the complex next door can see into everyone's windows). The side gate has has the lock cut for months and the crew they had out, that hasn't been here for almost a month, left a complete mess behind the building. There are sounds in this area at night so I am pretty sure homeless people are sleeping there after dark. The grounds are never kept. The laundry room is not only filthy (because it hasn't been cleaned since they took over where it used to be cleaned weekly), but the washers are constantly broken and they have one excuse after another not to just get new units. Most of us just go to laundry mats now. And I will spare you the details of the awful water pressure and barely there hot water. There are several empty units so if I was a prospective tenant I would walk onsite and leave immediately! The office staff is nice when you call but nothing gets done. One of my neighbors who works from home said they haven't had anyone out since right after Christmas. Good luck to any owners or tenants that have to deal with this company. Its a total mess. read more

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NPS is a third party management company & is the worst to deal with. If you want "management" to be for you look somewhere else because this company will be 100% against you. If you have a situation in your complex and bring it up to any representative they will ask you all the question regarding your concern and turn it around to use it against you. Each representative has a unprofessional approach towards your concern & automatically will be on the defensive side. Not to mention the system they follow is a disaster. NPS is money hungry and will tell you that there's discounted rent if you rent now but then have the rest of the tenants rent 3x the amount. This way they can rent to anything and anyone and get the money. I do not recommend dealing with a headache of a company. It's simple if you have good intentions and want something to grow it will, but if you have a bad heart posture things will be tougher for you to manage hence this company... read more

Very unprofessional and unethical company. It should be called NPS Mismanagement. Property owners should hire a different management company because this place is horrible SCAM. They make you jump through hoops for a rental and waste your time just to keep on collecting application fees. I had to call and email several times to get a response. read more