I am posting this publicly because Berro Property Management has a pattern of failing to notify residents when construction is happening, and they consistently leave tenants stranded when issues arise. Today, construction continued on the unit next door with zero notice to the building. Contractors used heavy aerosols all day without any ventilation, filling my home with toxic fumes to the point of causing severe nausea. I sent an urgent message to the official Berro number--the same number we receive official building communications from--to report this health emergency. When I finally caught the manager in person, she admitted she could check that system but simply hadn't. Then she dismissively told me it's best/ better to text her personal number instead. I witnessed her finally see my message at 5pm! She was not in anyway concerned and just had a fake grin on her face and just said OK. I told her I need to have a habitable apartment and she needs to talk to the contractor. She just smiled and said OK. No concern. ZERO. It is unacceptable to perform hazardous work without notifying neighbors or monitoring official communication channels for emergencies. This is a total disregard for California habitability laws. Management seems more interested in 'fake smiles' than ensuring residents have a safe, breathable place to live. Laying here with a new cough and sore throat in a chemical- smell that I didn't have this morning as I write this..Terrible. read more

Berro Property Management - Property Management Near Me - Long Beach, California

Horrible communication from property supervisors. Units not properly inspected before move in. Not prepared with vendors for repairs needed You're better off homeless than renting from them read more

Slumlords. Do not live in one of their properties. They're unresponsive, shifty (will try to give you the runaround so that they don't have to give you the baseline amenities that they've promised), and completely unhelpful. I lived in a complex that was completely infested with roaches and they never did anything to remedy the issue, although many tenants persistently complained. TERRIBLE living conditions. read more

I really wish I didn't have to even give 1 star. DO NOT rent from these slumlords unless you are prepared to have your water rationed because they like to turn our water off once a week for an entire day (sometimes more than once) my water will be off tomorrow & was also off today & today we weren't even given notice. They told us AFTER it was already off. Can't even take a shit in your own home at least once a week. There are at least 4 days out of the month that I can't use my apartment for an entire day due to not having running water but they won't prorate the rent either. There always seems to be these mysterious "emergencies". Funny thing is that I never even see the plumbers here when these "emergencies" are supposedly happening. There has also never been any "flooding" that they claim either. So yeah, roaches, bedbugs, people parking in our spots that don't even live here & then threatening to shoot me when I tell them to move, & no water half the month. Fucking SLUMLORDS. read more

Let me start by saying do not.... I repeat do not rent from this property management company they are full of lies and discrimination. I applied for an apartment at 4228 Lakewood blvd in Long Beach from a lousy supposedly religious manager named Amir that says got bless after everything but back stabs you he approved gave me the keys early and promised to fix a heater cover and it came out worste then it was I mentioned to him I have OCD as he mentions don't focus on that when it's something I can't help I then ask to transfer to another vacant apartment down stairs when all the fun and games began with Angie in the office as well as thomas the head guy of berro. As I spoke with both of them they played the game just as well as Amir and told me I can get another apartment o would like which was a lie I found some as all of them began to ignore me. I did get my money back but the point is they do not want to rent to me backside of my OCD. He claimed he had applications on the apartments and they were all taken but taken down and put back up I also caught him in lies texting from my work number and him stating they were available but telling me otherwise...Amir also mentioned that the owner was Jewish as they go to the same pentagon. Why are we even discussing religion here. This property management needs to be sued left and right. Attached are pictures. Please be aware. They have no idea what's coming there way. read more

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I have reached out to you regarding an apt for rent on Marina Drive, Seal Beach. I called the actual business for the vacancy almost 2 weeks ago, and they said they didn't have any units available. The property is STILL LISTED FOR RENT ON DIFFERENT WEBSITES...........I reached to Berro regarding the unit, and they keep sending me an email with a website for current available units.....What a joke!!! I'm glad I'm not using Berro Mgm for any of my business read more

I would rate them zero stars if I could. Horrible property management, you can tell they're all about milking you for your money. There was no communication from them in regards to moving out of one of their rental properties My girlfriend put in her 30 days notice and was instructed to communicate with the office in regards to the next steps. Every time she called they would say no one is available and that someone would call her back. She called each week and the only one communicating with them was her. They charged her for a late and cleaning fee that they didn't make aware of to us. We gave them notice but they don't have the decency to give us any instruction on how to move forward. I think it's crazy that they have deadlines when you need to pay them but take forever to give your money back and suddenly nobody is available. Stay away from all their properties, they are not worth your time. So called "supervisors" don't exist. Poor customer service. Poor quality of business. All around disappointing. Property managers at 6280-6290 Cherry Ave are unprofessional and are not concerned about raising any concerns. They only do things that is of benefit to themselves. My car was dinged left and right and did nothing about it. read more

STAY AWAY! This property management company is unreliable and unethical. I've called multiple times about an apartment complex they " manage " and they are always rude and blow me off and clearly don't care about this issue . They have a the tenant at 749 gardenia apartment 301 that leaves their dog outside literally 24 seven . When's it's raining or 102 degrees outside . The dog barks constantly , it has no shelter. What a horrible way to live . Me and multiple other people have tried contacting them after animal control wouldn't help and they won't do anything to help they clearly don't care and it's sad and frustrating. Imagine your neighbor above you having their dog outside barking at all hours of the night not the mention the poop and pee they wash off their balcony right above yours ... pretty gross. This company is unprofessional and to just sit by and let this poor dog suffer everyday because they are what ? Too afraid to say anything to this tenant ? What's the reason ? Also not to mention the guy is constantly doing shady stuff . If you want a good property Managment that isn't ghetto I wouldn't recommend going through them they clearly have no morals . read more

My husband and I are looking for an apartment. I found Berro Property Management and saw a few places that were would be interested in viewing. One is on Gardenia Ave. in Long Beach. On 3/14 I reached out to the manager Jennette to view the place and was sent to voicemail and of course her mailbox is full so I couldn't leave a message, So I sent her a text message...no reply! On 3/16 I reached out to Jennette again and the same thing happened. STILL NO REPLY!!! I called Berro Property Management on 3/17 to let them know what was going on and wanted to to see if there's another way to view this apartment. The young lady let me know the place in not available until April 1st ( uhhh...yes... I know know that I see it on the site) she also adds that Jennette has two jobs and that's probably why she hasn't gotten back with me. Okay, I'm all for someone making their money the best way they can. But, if you are a manager and you have people who are interested in viewing a place and the only contact is you and not the actual management company... at least you could do is reply back through text and communicate something, That way we don't have to keep contacting you! The young lady who I spoke with regarding this wasn't helpful at all. She didn't seem to want try to help she very unbothered about the situation. There was no trying to see if I can reach Jennette a different way or anything. All she said was " yeah.. I'm sorry" It's just very frustrating and unfortunate dealing with the lack of customer service these days from these property management companies. read more

I'm a landlord. The manager was not doing her job. I was doing more work when she managed the building than I ever have when I'm managing it. I was having to run interference between her and the tenants. Additionally, their contractors charged too much. And, I found out that the property manager wasn't showing for confirmed appointments to show open units. A unit that was on the market for four months, I rented out in a week for the same price after I fired Berro. When I asked for a different manager, the management at Berro didn't care and said they only had one manager in the area and couldn't get anyone else. Since I took over, my tenants and I are both happy. And I don't have nearly the turnover that I did before. read more

Mediocre rental management company. Doesn't go above and beyond in tenant satisfaction, as tenant responses are veiled, or dismissed altogether, and they are very SLOW in most everything they do! For example, it has been a year and half since the company closed the outdoor grills and pool due to the Wuhan virus. Despite CDC and state guidelines allowing outdoor grill and pool use since 2020 (you can go to any park and grill and/or swim in any outdoor pool), Berro Property Management's only response every month as to why they aren't reopen is that they "are looking into proper guidance and procedures." Nevermind that the pool continues to be cleaned every week and landscapers keep the area looking great to keep apartments rented.. Another example is that Berro Property Management promised lower-level units that the units above them would always be carpeted to suppress the noise. However, every upper unit is being converted to laminate, which is an absolute nightmare for tenants living in the lower units! You can hear EVERYTHING with the new laminate, down to the dog upstairs walking around! read more

Stole my girlfriend's cleaning deposit even though they demo'd the unit WTH? She wants her $185 back especially since she spent 2 hours cleaning the unit even before they demo'd. read more

If you want to live in a place governed by scammy practices, waiting for things to get fixed and then not getting your deposit back because they want to remodel the place on your dime, this company is for you. As quiet and clean residents who lived in a unit for years, after BPM took over, everything went downhill fast. Stay Away!!!! read more

Contacted Ray on 3 different occasions in a 4 day span to schedule a showing and each time he read them shortly after and gave no response. It's a shame because the rental listing looked nice. read more

Berro Property Management - Property Management Near Me - Long Beach, California

Don't even bother with this company. Super unresponsive and unreliable. There are so many other management companies in LBC, try them first. Trust me read more

If you want to live coastal, are open to an older unit, and are okay with paying lower rent than normal to adjust for how old it is, then it is a gem. I love my apartment. :) Also, HUGE SHOUTOUT to Kristi Blackford. She is the Supervisor and oversees many of Berro's properties and is SO quick to resolve any concerns of residents. She has been such a help from Day 1. So, thanks Kristi! :) I have lived at 3500 E. First Street in Long Beach for about a year now. The building is pretty old and lacks high-end amenities/features. The rent is well-priced, especially considering the ocean is less than a block away. The Property Manager, Sal, is amazing. He is an older gentlemen who has lived on the premises for several years. I will be honest and say that Berro could do a better job at the upkeep of the buildings, like pressure washing the staircases, the cobwebs, the sidewalks, etc. It still is a great valued apartment for the price you pay and the location at which you'd live. Yes, at times I am tempted to complain about some of the issues this old building poses, but I truly wouldn't want to live anywhere else anytime soon, so I just choose to overlook those things and enjoy living on the coast. Berro, if you could, it would mean A LOT, if you could hire a team to pressure wash the entire premises (staircases, side walks, etc.). :) read more

We have been living for 8 years now ,and have been asking for a carpet replacement for about 3 years ,still no answer ...it takes too long to get a hold from supervisor . read more

Today I inquired about a property, 1133 Locust, on the Apartment dot com iPad app. A few minutes later I got an email autoreply from them with absolutely no info about the unit that I was inquiring on. PATHETIC. I would not rent from these people even if they were the last foul bunch of property management assholes on the entire planet MDK read more

Is it possible to give NO stars? BERRO MANAGEMENT is the worst! Our on site manager does NOTHING. I dont even know her name, she barely comes around. She once threatened us saying "if you ever get in bad terms with me ill just evict you!" The building is in bad shape, trash everywhere, its filthy. Our apartment has mold in every bathroom, the carpet is filthy. I can go on. DO NOT DO BUSINESS WITH THIS COMPANY! AND ESPECIALLY AVOID THE 7th St and Gardenia ave buildings. Ive sent a letter to the department of health and human services. This is ridiculous. Its a joke and its no way of living. read more

Berro Property Management - the trash shown on the picture has been there for 2 weeks, FILTHY - Property Management Near Me - Long Beach, California

I called with a problem with water running into my apartment from upstairs and was told to deal with it myself. When I finally spoke to the manager of Berro (Pietre - Peter) the next day, he called me a stupid woman and other epithets I will not write here and had no interest in resolving problems with water leakage. The matter still remains unresolved and I have damage in my apartment including to cupboards, countertops and floors (as well as to my personal effects) Berro is a worthless management company - no better than a slum lord. Rude. Lazy. Ignorant or perhaps uncaring of the law and of the rights of tenants. They should be forewarned though - I am not. Beware. If you have an option, choose wisely and select an apartment with a management company that isn't Berro. Sadly, in my case, my building changed management companies and this is my lot. But at least I can warn you. read more

Where do I start ... I wish I would have read all these reviews before having my parents signed onto leasing for a year.... My parents have been picked on by the site manager since they moved in... enough is enough so I decided to call the property management to get some clarification on the rules and instead I get she is at lunch I'm sure she didn't want to talk since I called many times and I say that because the final call I did went straight to voicemail with an extension only ... I called from a different number and sure enough they picked up and finally transfer me to Jackie when she finally answered me she was straightforward you could already tell that she was upset by my call and wanted to speak to my mom... she sounded so dam rude I want to tell her something so bad... but I bit my tongue and just listen to her while she told my mom to close the windows if the kids are making any noise the the walls are too thin and shit like that .... I'm sure she will read this review and it's no different from all the others I just read .... If u don't like ur job Jackie u should find urself something other that customer service because u have no kind of compassion or care for your tenants... if u need to call me u have my number on ur voicemail and if u want to talk in person let me know too.... Now to wait to my parents finish the lease or get evicted... read more

I lived at a Berro Management property for almost two years. As a starving artist there were times I was very late on my rent but my landlord was always kind and understanding, and the site Manager was the same exact way. They answered my calls and emails with professionalism, kindness, and understanding. While living there I never had a single disagreement or arguement with any employee, we always saw eye to eye. They respected my privacy and by the time I moved out I could call my Landlord a friend. Which in my opinion is pretty rare. If you are looking for a place where people will treat you how you treat them, Berro Management is the place for you. read more

Thank you Berro Management and all its associates for the excellent and superb client service you have been offering for years. as a Realtor myself, I have been thru lots of single homes and income properties, I can frankly say that you guys have an outstanding and 5 stars management! Great management company, great communication and response with tenants if they ever face issues. The online payment is definitely great, being able to pay my rent online is super! Over all, great staff and great management! Best Regards, Mohamed Sami DRE# 01911618 read more

There is not enough gratitude I have then for the on-site property manager. German at 319 W 5th street. He has gone above and beyond the call of duty when it comes to his residents. Having been in property management for close to 15 years I can be difficult to manage when dealing with stuff going wrong in my home. He was always patient and kind and took care of my concerns in a timely manor. He has also did his best to make this process as painless as possible. I know it's not easy to balance the wants/needs of residents and still ensuring that company policies are upheld with dignity and class. He somehow manages to do so. Thank you German and everyone at Berro for the best 2.5 years while I stayed with you. My best to you all. read more

I was with Berro for over 3 years. My first year went smoothly auto pay is nice. Would of rated them 5 stars. Then they raised the rent and i guess it's expected nowadays. Then a bad situation occurred and they offered no help.They Charged me for things I didn't do to the unit. The deposit that I got back was to small. The manager was never available early hours & was rude. Im really disappointed as they don't care for a tenants well being. I will never rent with berro again. read more

you shouldn't contact this company, they will charge you 40 dollars for the application and will not approve your apartment, that's how they make money, it's just a business baby. read more

Unprofessional and dishonest real estate management company. We scheduled an appointment with Cesar for a rental property a week ago. An hour before the appointment, we get a text message from him asking us to get there earlier than the arranged time. Even though we live an hour away, we told him we would leave right away and do our best to get there early - we got there about 10 minutes early. We were greeted by his wife and daughter and was shown the place. He was nowhere to be found. I thought that was odd. Anyways, we liked the place so we submitted the lease applications with the $30 money orders. However, 2 days after submitting the applications for the rental property, Cesar informed us that they are raised the price by $100 per month and asked us if we would still be interested in the apartment or would want our applications back with the money orders. My first thought was why would they increase the rent like that suddenly, after receiving our applications? If I tried to raise the price on a project after getting commitment from the customer for the agreed on price, that would not fly well and my reputation and trust would be questioned by the customer. Berro management should be held to the same standards. Thus, we requested our paperwork and money orders back. They have lost our trust and their reputation has been tarnished in our eyes. We will take our business elsewhere. read more

This place is a joke just got my deposit back and they are charging me $415 of a 900 dollar deposit $355 of which was for paint. I asked the manager what I needed in order to get my deposit back and he said to just clean! Bull...I cleaned that stinkhole better than I left it and still was charged a $60 fee. They took half the deposit. This is the 5939 south street address and the manager is a perverted old man who will watch you in the pool, and bang on your door. He is a liar and a cheat! Screw you berro I'll never rent from you and I'll make sure no one rents with you either read more

I lived in a property managed by Berro and I never had any issues. I liked that they always communicated with the tenants in a timely manner. Every time a maintenance visit was going to be scheduled, they always let me know ahead of time. I also made a few calls to land lady regarding certain things that needed attention and they came to look at it right away, at the most within a few days. I also liked that during the year I was living there, Berro M switched from manual rent payments to an online paying system which was more convenient for me. And I received my deposit back when I moved out very quickly so I really appreciated that as well. read more

I don't like filing complaints about places but I felt this is a must. I lived under their management for over 5 years. They will not upgrade you, they will take someone new so they get more money. They are not honest about when they will get your broken fridge fixed (mine took 2 weeks to get). Then they gave us a smaller fridge than we had. The garages were constantly broken in to, they did nothing. The building is falling apart and they ignore it. I highly do NOT recommend living under their management. read more

Great management company but my manager Jim at 5939 South Street,Lakewood is Racist. This is my second apt with the company. My first manager was Latino. I loved him, he put in a good words so I can get this apt. When I moved in 3 yrs ago my manager was black, he left and a white manager took over, I observed him for a while, because I don't believe in jump to conclusions. I noticed he wasn't getting any black tenants. He started getting Blacks after the BLM. He got our car towed without giving us 24 hrs to move, It took him a long time to respond to our text about maintenance and the list goes on. Now when I move out, I have to make sure I have extra pictures and videos because I don't trust him. read more

They're holding an apartment for someone else! She literally said "we're waiting for someone deposit, call Thursday to confirm" wtf?!!! I did that the LAST TIME and you told me a day later it's been rented! The receptionist is totally incompetent, they just need automated service there because she's of no help. Her first were in life had to of been "idk sir" because she didn't know anything! Stop giving people the run around. I have a high credit score, make 3x Times more than what's posted, cause NO problems and I have more than enough to pay rent on time every month. There's no way in hell I should miss out on an apartment over miscommunication or the manager holding the apartment for someone until they collect all the money they need for the place. It's bad for business Rita and markel smh. read more

Edit on my last review: *issues not sissies sorry. It's been a little over a year and we're still happy. read more

Peter and Joe were the best apartment managers! They were always available and just the nicest manager ever! Some of the office staff and another apartment manager were not so nice. One apartment manager called and yelled at me while I was trying to get ahold of her to rent a place she manages. she set up a meeting so I could fill out an application and drop off required paper work and she never showed and refused to answer calls for the next few days. I called the office its self and she then returned my call screaming at me. It was very unprofessional and utterly rude. She truly should not be an apartment manager if she is going to treat ANYONE that way. To end on a good note: Joe and Peter were very responsive to any issues at hand. Always went out of their way to ensure things were handled in timely manor! Thanks guys!!!! read more

Year 6 and ANOTHER annual increase with no upgrade(s) whatsoever. 24.754% increase from the initial rental amount. It's almost like they knowing post the unit at an attractive price with the planned annual increases in mind. Please save yourself the headache and look elsewhere. VOTE FOR RENT CONTROL IN LB! read more

I just got off the phone with Kim, who is Berro's General Manager. What a biatch! Rude as they come, no customer service *at* all.. with managers like her in place, in the current economy I can only imagine how much longer this business will remain open. When you call in for something, they won't tell you who you need to speak with. They just say they'll take a message and get it to the right person. What kind of crap is that?! And then of course the message goes unreturned, as mine did twice last week, so you call back a bit irritated. Then THEY give YOU snotty attitude.. I'm just going to stop here because I'm getting pissed all over again. I've said it once and I'll say it again. Nasty attitude generally doesn't retain customers. It certainly didn't retain this one :) read more

Great management company but my manager at 5939 South Street,Lakewood is Racist. This is my second apt with the company. My first manager was Latino. I loved him, he put in a good words so I can get this apt. When I moved in 3 yrs ago my manager was black, he left and a white manager took over, I observed him for a while, because I don't believe in jump to conclusions. I noticed he wasn't getting any black tenants. He started getting Blacks after the BLM. He got our car towed without giving us 24 hrs to move, It took him a long time to respond to our text about maintenance and the list goes on. Now when I move out, I have to make sure I have extra pictures and videos because I don't trust him. read more

Berro is the new property manager of the condo I live in. Our neighbors recently acquired this heinous little yapper who pisses all over the hallway and barks on their balcony all night, sometimes until 3 a.m. After tolerating it for a few weeks, I finally called Berro to report them. "Okay, thanks for letting me know. I'll take care of it," the man I spoke to said. Days passed. The yapper's barking continued unabated. A week later, I finally just went to the HOA president and asked if anyone had clued him in. "This is the first I've heard of it," he told me. After dealing with it though all the channels I thought were fair, it finally just took a threatening note to the neighbors from me to shut that dog up. So, wow, Berro. Way to totally be on top of it and ensure that living conditions are up to standard in the places you manage. What exactly is the condo association paying them for? We're looking to move when our lease is up next year, and I'm going to stay far away from any property managed by these people, because they clearly don't give a shit. read more

The absolute worst condo management company in Long Beach. You should avoid them like a PLAQUE. Property owners that value their property and want to retain its value should not ever engage this company as there are many complaints and separate actions pending against them for horrible service, poor security and protection protocols or lack thereof. Berro Management was my management company in Long Beach, CA from 2004 - 2007 and then again from 2012-2012 but the most amazing thing is that Berro Management tried to slyly have this post removed so my post is to establish the actual first hand perspective acquired from dealing this business. You see in 2012 the company was so horrible in managing a tenant situation that it took all of 90 days for the incidents and the situation to become unhinged. So poorly managed in fact that the Long Beach Police department were called over 14 times in 90 days to handle this problem; a Berro Management problem (all documentation and call logs are available upon request and Berro Management were previously provided copies of all of this information as well back in 2012.) If you are planning to ever move to a location managed by this company, my suggestion is to keep looking. Poorly mismanaged properties and funding and accounting practices were always shoddy at best. Prior to moving into any Berro Management property, I would highly suggest that you contact the City of Long Beach Noise Abatement offices or the Long Beach Police Department. Many of the units they manage are a revolving door and if you like Section 8 and living under unsafe conditions then this is the company for you. Retain and hire this company at your own risk. I reposted this post with more clarity as Berro Management contacted Yelp and had my previous post removed. Hopefully the above is more details to show "actual hands on experience with this company and again I have documentation and copies of police reports in the event additional information is required to substantiate my claims". read more

Enjoy their service and patient manner during this season of COVID-19. I have lived in an apartment building managed by Berro Management for the past eights years and I do not have much complaint. The building is always clean and we receive immediate responses to repairs if there is a need for repair. read more