Black mold infested apartment made my child extremely sick! When I reported it, my claim was denied and I was told i could pay for a test out of pocket. I did and it came back postive for black mold and another type of mold. When they "repaired" it, they only tool half of the moldy dry wall out and left the hold exposed overnight which resulted in black mold spreading through the apartment. Eventually my child was so sick (fevers at 105) I struggled to work and pay rent so they tried to evict me. Do yourself a favor and avoid JMS and their 1151 daisy ave location. If you don't trust me, just look at the tenants windows when touring the place. Apt 2 has it very badly in their window and the older tenant there is sick. ​ read more

DO NOT RENT FROM THESE SLUM LORDS. Would give them zero stars if possible. Very unprofessional and patronizing to all the tenants in our complex. Have been told countless times if we don't like it, we should move out. Put cayenne pepper all over the community area, my dog inhaled some of the powder and caused internal bleeding and had to take him to the vet to get checked out. The vet confirmed that it was caused from the pepper. read more

I went to view a unit. Filled out the application within an hour. Called a few days later and was told I was approved. Three weeks went by and I wanted to touch base. Out of maybe 20 calls, they picked up twice. I was finally told, oh we no longer accept housing vouchers. A complete waste of my time and money... VERY UNETHICAL AND UNPROFESSIONAL... read more

I was renting from the property in Tempe, AZ, and they took over and raised rent by a 100 dollars, while doing nothing to improve the living spaces. I moved and when I did the walkthrough with the new management, she said everything was good except the door lock needed to be replaced which was 50$. I finally get my deposit over 2 weeks later, and they added a bunch of charges that took more than half. These added charges were things I know for a fact werent an issue, and I think they just wanted to fix the place up off of my dime cause it wasn't the best in the first place. I would not trust them, and at the least would not recommend staying at the property on 1433 S Kenneth Place, Tempe, AZ. read more

Unless you want roaches, neighbors who constantly call the cops on you for the TV being "too loud" (even though the Mexican music & fireworks don't stop constantly year round), having to call maintenance for almost everything because it wasn't done correctly the first time, not to mention they only give SOME tenants a refrigerator (we were not one of them), the back alley constantly FULL of overflowing nasty trash cans that bums go thru and leave trash everywhere.. oh & crackheads living in your washroom, I highly recommend anywhere else. Not to mention your neighbors will tow your own vehicle instead of just asking you to move your car, but then have the entire street filled with parked vehicles. What a Joke. Update: 1/12/22 went to do laundry, door was locked & found condoms everywhere with a man doing cocaine in the dark. Already made a complaint a week ago. Will be calling to complain again read more

I know this is long, and I apologize. But I didn't want to leave anything out. You're trying to find your future home, you deserve to know the conditions you're walking into. My girlfriend and I lived at 733 Daisy Ave #1 from late August 2018-June 30, 2019. Our first night we saw a couple roaches--gross, but we called and they sprayed our apartment within the next two days of the call. After that there were roaches periodically (both in our apartment and outside in the walkway of the small complex). We killed them anytime we saw them. The real issues began June 1, 2019 when sewage began coming up through our bathtub. It was a weekend so I emailed them, and they sent out maintenance on Monday. However, maintenance told us that the issue was not something they could fix as it was the main sewer line that was causing issues with our restrooms plumbing, and a third party would be called in. Keep in mind we were unable to use our shower and had no choice but to use our kitchen sink to bathe. The bathtub was covered in waste and the smell was disgusting. A plumber came (the Wednesday after maintenance came out) and told us that the main sewer line had a dip in it that wouldn't allow our units and the units across from us (units 1 and 2) sewage to pass through the sewer line. We were told by this plumber that the issues in our bathroom would not be resolved until the main sewer line was repaired. He said until then we would just have to turn on our shower when we flushed and hope the extra water pressure would get the waste through the pipe. JMSred never contacted us about plans to fix the main sewer line, knowing that sewage would continue to come up from our bathtub until they fixed the main sewer line. In this time our bathroom sink also began to stop draining and we were unable to use it. On June 22, 2019 our toilet started leaking water and the other issues still persisted, so I contacted them again (also via email) and told them they needed to fix this issue. I said that they were allowing us to live in unhealthy living conditions and that we should get our deposit back. Jasmine replied on Monday and said that she didn't understand why we were "dissatisfied" because they had sent out a plumber and she told me that our "accusations" about unhealthy living conditions were false. She also said our deposit had nothing to do with our "maintenance request" and how we left our apartment upon move out would determine if we got our deposit back. They sent out a plumber that same day (the same plumber who came out the first time) and he told me that the plumbing issues would continue and JMSred had no intention of fixing the main sewer line--they were just going to "maintain" it. Their negligence also led to used toilet paper being out in the walkway of the complex. It is ILLEGAL to allow your tenants to live in an apartment that does not have working plumbing. Legally, we should not have had to pay rent for the month of June. They do not care about their tenants and they are absolutely 100% allowing their tenants to live in unhealthy conditions. If you rent with JMSred, specifically at 733 Daisy Avenue in unit 1, you will experience these same issues because they refuse to fix the main sewer line. So save your money and your HEALTH and move somewhere else. I've attached pictures to show y'all. read more

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This "property management company" is basically a slum lord that only cares about lining their own pockets. The roofs all leak, roaches are everywhere and one of my neighbors had a sewage leak under the floor due to poor construction. The pipes are always backing up and the maintenance crew can only do so much because they are not equipped to handle the magnitude of issues plaguing these buildings. My roof has been tarped for months now and it seems that even with units that have had the roof cave in there is no plan at all to actually repair the roof. Yet every 6 months they are willing to hand out rent increases. They only person that is ever helpful in the office is Al, the rest are rude and condescending and could care less about the issues. Especially Jasmine and Daisy, if they answer the phone you might as well hang up because they will in fact treat you like dirt. The units come with no appliances and they charge late fees on the 2nd without fail but it often takes 2 weeks even hear back from someone on a maintenance request. I do not know anyone who has EVER received even part of their security deposit back from them. Honestly if it were a choice between living in a Motel 6 and living in one of the apartments offered by JMSred I would choose the Motel 6 everyday of the week. If I could leave negative stars for a rating I would because there is simply nothing positive about what you will experience dealing with these people. read more

Jazmin is very rude. Called and asked about a possible vacant garage. Receptionist who answered said jazmin the 'supervisor' was not in but would give me a call upon her arrival. I called about 2 hours later,informed by the receptionist garages werent rented out individually, then i asked to speak to Jazmin, who was very rude, interrupting me halfway through my sentences and questions. My building is being power washed, and i only found out about this because my kitchen window was left open. I spoke to the man washing the building, he said letters should've been sent out to inform tenants of said maintenance being done. I never did receive a letter. Take your money and business elsewhere. read more

On July 23, 2016, my boyfriend and I signed a month-to-month lease for 2459 Cedar Ave., Unit #1 in Long Beach. We were very excited and eager to move in, we even agreed to be the new onsite managers. We absolutely adored the neighborhood, the building, and especially the unit! When we saw the unit initially, it looked pretty clean despite still having tenants residing there. We opened drawers and cabinets, and walked the grounds of the property. The only thing we noticed that would be of concern were some discolored spots on the bathroom ceiling. Leah Busselle, the JMS representative that showed us the unit, said it would be cleaned and taken care of for the next resident. Not at any point did we have reason not to believe it would be taken care of. We moved into the unit on Saturday, August 6, 2016. On that day, we noticed several pressing issues. The first was a cockroach in the shelving unit in the living room closet. I immediately killed it and disposed of it. I saw a second cockroach on the kitchen counter. Again, I immediately killed it and disposed of it. As I was walking through the apartment with my mom, we both noticed the discolored spots on the bathroom ceiling, we believed it to be mold or mildew, and it was not cleaned as we were told it would be. Later that evening as we were inspecting the kitchen, I noticed large, black, sticky or gummy spots on the floor. I also noticed a strange odor and found that old food was still left in the stove burners! It was very clear the kitchen had not been cleaned! On Sunday, August 7, 2016, we were excited to start our responsibilities as the new onsite managers. At 9 a.m., we headed outside to pick up trash in the courtyard, in the front of the building, in the driveway, and wanted to help resolve the overflowing trash issue. We slowly came to realization that the trash was too overwhelming to put in large trash bags. It felt like the property was being attacked by large flies. At 10:48 a.m., we called Leah to inform her of the trash situation and she notified us that she would call the owner, Charles Cleveland, and to also call the JMS office. For reference, we sent pictures of the overflowing trash to Leah at 11:18 a.m. Despite being disgusted with the trash, we tried cleaning it up again. That was when we discovered large, copious amounts of maggots over the trash and over open, rotting food. We immediately called the JMS Emergency Maintenance line at 11:41 a.m. and spoke with the Maintenance Manager. She said she would "send somebody by to take care of it on Monday." Again, sending pictures of the maggots to Leah for reference. Later that afternoon, my mom and I were cleaning the kitchen, we found three baby cockroaches, cockroach poison in the corners of the cabinets, and cockroach droppings in the drawers. Later that evening, we found another cockroach underneath the bathroom sink in the cabinet and what looks like water damage on the bathroom wall from moisture. It is very clear, there is an obvious infestation. On Monday, August 8, 2016, at 10:47 a.m. I called JMS to follow up with the trash pickup and to notify them about the mold/mildew in the bathroom and the cockroach infestation. Jasmine said she'd put in a maintenance request and JMS was aware of the trash and maggot problem. By 11 a.m., Jasmine informed us JMS would either fumigate, spray, or lay more traps/poison for the cockroaches. When I came home from work tonight around 6:30 p.m., I saw that the trash was still there, only relocated from the left side to the right side. In all honesty, I do not believe this unit or building is inhabitable. With the trash, maggots, obvious cockroach infestation, and possible mold/mildew, and water damage in combination, we do not wish to live here any longer. I really feel as though we've seen enough of what Charles Cleveland and JMS has to offer tenants. I truly feel let down with the disillusion of this being our next home. As a chronic asthmatic who takes daily dosages of Qvar and Albuterol, I cannot live with the allergens and pathogens put off by cockroaches, their droppings and eggs, and mold or mildew. I acknowledge I've only been here for two days, but I honestly do believe I've seen enough. I really have lost sleep over this thinking cockroaches maybe crawling all over my apartment as I sleep. At this point, I'm aware that it would take many attempts to kill and rid the property of cockroaches, mold/mildew, and water damage. I really do wish to be released of my lease with refund of the rent and deposit. I am ready to move out ASAP as I was never fully able to unpack or move in due to the high number of cockroaches. I really hope Charles Cleveland, JMS Properties, and all of its Affiliates would understand and agree. read more

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I received an offer to terminate our lease at 2459 Cedar Ave., Unit #1, in Long Beach. I received the keys to the unit on August 6, 2016, and vacated the unit and received the termination of contract on August 9, 2016. I was absolutely flabbergasted by the statement "Charles Cleveland does not agree an any way with the cause of their dissatisfaction..." We started complaining about the units and grounds within 24 hours of our moving in. These are complaints Arthur refused to acknowledge because they were made on Sunday, August 7, 2016, when the offices were closed, as if complaints are only made relevant during regular business hours. As of today, August 11, 2016, the mold and cockroach infestation problems still have not been addressed or fixed. We also don't agree with the offer Charles Cleveland made to us. We really feel as though we are being lowballed and treated unfairly. We feel as though we should be refunded our full deposit and rent amount due to the nature of the building and unit. We fully acknowledge a lease agreement was signed and agreed upon, but we did not know we would be adopting a roach and mold infested unit at the time of signing. We agreed to live at the premise assuming it was livable, clean, the mold was going to be removed as promised, and there were no problems. We were never able to fully move in or unpack because we noticed the high concentrated amounts of cockroaches in every room. For that reason, we do not feel it is fair to deduct the days we were staying in the unit. We also do not agree with the deduction of $150 fee for "cleaning" when the unit was never cleaned for us. To refer to the first letter I sent to JMS and the conversation I had with Arthur on Wednesday, August, 11th, on the first day we moved in, we found old food left on the stove and in the burners, and we found shampoo or shower gel residue still on bath tub! How are you going to charge me $150 for "cleaning" when it was never cleaned to begin with? Please explain that to me. We also don't find it fair to deduct the days the unit goes unrented because the unit absolutely needs to clean of the mold, water damage repaired, and the entire building needs to be fumigated. That is something we should not be penalized for. Finding a new renter is not our problem since the building has been very obviously neglected for quite some time. On Tuesday, August 9, 2016, we spoke with some tenants that were also vacating their unit for the same reason. They informed me every tenant has issues with cockroaches and mold, all while we can visibly see the cockroaches crawling out of the mattress they were holding! I spoke with the tenants in unit #3, Monae in unit #4, the tenants in unit #5, and the tenants vacating unit #6. The tenants in unit #3 said they've had roaches for the entire time of living there. Monae and her father informed me they have cockroaches coming out of their light fixtures, electrical outlets, and have water damage to the walls and ceilings! On Wednesday, August 10, 2016, we were forced to call out of work, rent a Uhaul again, and leave. Upon leaving, we found cockroaches in our sofa cushions! We were forced to leave our couch behind. Just like the tenants in unit #6, we had roaches in our furniture. Within four days our furniture showed signs of infestation! After hearing about all of these issues, looking at the attached pictures, and reading the attached letters and emails, how can Charles Cleveland, JMSred Management, and all of its Affiliates deny any problems or not agree with our decision to leave? How can we be deducted of any fees or charges when these were the living conditions under JMS? It's been more than 72 hours since our first complaint and the issues still haven't been resolved. We have already contacted the city of Long Beach Public Works, Health and Human Services, and the local media outlet ABC 7. Ideally, we'd like to be refunded the amount of money we lost in having to rent two Uhauls within the same week, the money we lost for having to call out of work, and the money it will take to replace our sofa. Because Charles Cleveland, JMSred Management, and all of its Affiliates are so hard up for money, we know that won't come to us unless we go to arbitration or small claims court. We would be willing to make a clean break with simply our refund in the full amount of $2175, just so we can finally cut ties with the above mentioned people. read more

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The lady named Leah Busselle is extremely rude i been in contact with her a few times because we were going to rent an apartment from her because the office approved our application to rent and today I called her to see if maybe we can see if she possibly had a 2 bedroom available and she got angry at me because I pronounced her name wrong and went off on me about how its should be pronounced then I asked of she had a 2 bedroom available instead a 1 bedroom she started yelling about how she has nothing and she will not have anything then I asked if i can look at another 1 bedroom she said she's busy and to not bother her at all till Friday and hung up on me ... it's cool ill take our good credit and income elsewhere rude lady read more

This place was VERY unethical about they rent units. Applied online a week and a half ago online and they DIDNT contact me back in regards to the place. Called back multiple times and time after time I got no answers. Finally called one last time just to find out they rented it the day before ON A DAY THAT I CALLED TO GET ANSWERS. Practically took my $25 knowing they were going to rent the unit to somebody else. Unprofessional especially on Leah's part. Had me believing I was going to get the unit and pulled the rug from under me. DO NOT GO!!!!!! read more

I have lived at a JMS property for 4 years now and have no plans to move unless it is to another property managed by them. They are continuously improving their management style as well as their properties...we just got new washing machines a few months back. They respond quickly to repair requests and the repair guys are awesome. I work from home and they always do their best to work around my schedule when possible. The office staff is a pleasure to deal with and are always ready to help. The new pay online system seems great although I only use it to keep records of my monthly payment. I usually pay in person as it gives me an excuse to say hello every month. Our neighborhood is not the greatest but JMS does everything they can to improve the safety of our building and units as well as keeping the place looking good. Kudos to everyone on the JMS team! read more

I just moved in about a month ago, so far so good. The people in the office are always nice & professional. My apartment was clean, good floors, new paint, new fixtures, no bugs or anything weird. The building is old but thats the way it is. Centerally located and a good price. read more

I love this place ... the people is very Professional...When you have an emergency they respond and try to help you as soon as possible

Find another apartment rather than rent from these people. They are slum lords! They lie through their teeth on just about everything. They keep their buildings in disrepair and then blame the tenant for it( they held me responsible for clean up when the main sewer line backed up and flooded my apartment, and that was only two months after I moved in, plus many other problems over three years that lead to them to forcing me out after I fought back)They consistently raise rents multiple times a year after you you are month to month. Arthur and Jeff are scumbags that tuck tail and fight dirty when you call them out on their wrong doing. And forget about your deposit. You won't get it back even after they okay everything in the pre move out inspection. Run from this place and find another management company to rent from. Don't fall for the modern look of the office and the "cool" vibe they try to create by playing 80s/90s music when you enter the door, it's a facade, these people aren't what they come across as. They are a den of snakes. read more

This is the worst place EVER. ROACH INFESTED - to the degree rental task is involved. Run Run far and fast rent is low for a reason. Stay AWAY. Do your research before signing any lease. read more

We have had a positive experience with JMS. They are informed and proactive in their involvement with local business opportunity, energetic and knowledgeable as professionals, and they communicate well with us. We look forward to doing ongoing business with them, throughout Southern California. read more