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    JMSred

    1.8 (18 reviews)
    Closed 9:00 am - 5:00 pm

    Services - JMSred

    Property management

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    I know this is long, and I apologize. But I didn't want to leave anything out. You're trying to find your future home, you deserve to know the conditions you're walking into. My girlfriend and I lived at 733 Daisy Ave #1 from late August 2018-June 30, 2019. Our first night we saw a couple roaches--gross, but we called and they sprayed our apartment within the next two days of the call. After that there were roaches periodically (both in our apartment and outside in the walkway of the small complex). We killed them anytime we saw them. The real issues began June 1, 2019 when sewage began coming up through our bathtub. It was a weekend so I emailed them, and they sent out maintenance on Monday. However, maintenance told us that the issue was not something they could fix as it was the main sewer line that was causing issues with our restrooms plumbing, and a third party would be called in. Keep in mind we were unable to use our shower and had no choice but to use our kitchen sink to bathe. The bathtub was covered in waste and the smell was disgusting. A plumber came (the Wednesday after maintenance came out) and told us that the main sewer line had a dip in it that wouldn't allow our units and the units across from us (units 1 and 2) sewage to pass through the sewer line. We were told by this plumber that the issues in our bathroom would not be resolved until the main sewer line was repaired. He said until then we would just have to turn on our shower when we flushed and hope the extra water pressure would get the waste through the pipe. JMSred never contacted us about plans to fix the main sewer line, knowing that sewage would continue to come up from our bathtub until they fixed the main sewer line. In this time our bathroom sink also began to stop draining and we were unable to use it. On June 22, 2019 our toilet started leaking water and the other issues still persisted, so I contacted them again (also via email) and told them they needed to fix this issue. I said that they were allowing us to live in unhealthy living conditions and that we should get our deposit back. Jasmine replied on Monday and said that she didn't understand why we were "dissatisfied" because they had sent out a plumber and she told me that our "accusations" about unhealthy living conditions were false. She also said our deposit had nothing to do with our "maintenance request" and how we left our apartment upon move out would determine if we got our deposit back. They sent out a plumber that same day (the same plumber who came out the first time) and he told me that the plumbing issues would continue and JMSred had no intention of fixing the main sewer line--they were just going to "maintain" it. Their negligence also led to used toilet paper being out in the walkway of the complex. It is ILLEGAL to allow your tenants to live in an apartment that does not have working plumbing. Legally, we should not have had to pay rent for the month of June. They do not care about their tenants and they are absolutely 100% allowing their tenants to live in unhealthy conditions. If you rent with JMSred, specifically at 733 Daisy Avenue in unit 1, you will experience these same issues because they refuse to fix the main sewer line. So save your money and your HEALTH and move somewhere else. I've attached pictures to show y'all.

    They were kind enough to put a fly trap right outside our living room windows!
    Britni L.

    On July 23, 2016, my boyfriend and I signed a month-to-month lease for 2459 Cedar Ave., Unit #1 in Long Beach. We were very excited and eager to move in, we even agreed to be the new onsite managers. We absolutely adored the neighborhood, the building, and especially the unit! When we saw the unit initially, it looked pretty clean despite still having tenants residing there. We opened drawers and cabinets, and walked the grounds of the property. The only thing we noticed that would be of concern were some discolored spots on the bathroom ceiling. Leah Busselle, the JMS representative that showed us the unit, said it would be cleaned and taken care of for the next resident. Not at any point did we have reason not to believe it would be taken care of. We moved into the unit on Saturday, August 6, 2016. On that day, we noticed several pressing issues. The first was a cockroach in the shelving unit in the living room closet. I immediately killed it and disposed of it. I saw a second cockroach on the kitchen counter. Again, I immediately killed it and disposed of it. As I was walking through the apartment with my mom, we both noticed the discolored spots on the bathroom ceiling, we believed it to be mold or mildew, and it was not cleaned as we were told it would be. Later that evening as we were inspecting the kitchen, I noticed large, black, sticky or gummy spots on the floor. I also noticed a strange odor and found that old food was still left in the stove burners! It was very clear the kitchen had not been cleaned! On Sunday, August 7, 2016, we were excited to start our responsibilities as the new onsite managers. At 9 a.m., we headed outside to pick up trash in the courtyard, in the front of the building, in the driveway, and wanted to help resolve the overflowing trash issue. We slowly came to realization that the trash was too overwhelming to put in large trash bags. It felt like the property was being attacked by large flies. At 10:48 a.m., we called Leah to inform her of the trash situation and she notified us that she would call the owner, Charles Cleveland, and to also call the JMS office. For reference, we sent pictures of the overflowing trash to Leah at 11:18 a.m. Despite being disgusted with the trash, we tried cleaning it up again. That was when we discovered large, copious amounts of maggots over the trash and over open, rotting food. We immediately called the JMS Emergency Maintenance line at 11:41 a.m. and spoke with the Maintenance Manager. She said she would "send somebody by to take care of it on Monday." Again, sending pictures of the maggots to Leah for reference. Later that afternoon, my mom and I were cleaning the kitchen, we found three baby cockroaches, cockroach poison in the corners of the cabinets, and cockroach droppings in the drawers. Later that evening, we found another cockroach underneath the bathroom sink in the cabinet and what looks like water damage on the bathroom wall from moisture. It is very clear, there is an obvious infestation. On Monday, August 8, 2016, at 10:47 a.m. I called JMS to follow up with the trash pickup and to notify them about the mold/mildew in the bathroom and the cockroach infestation. Jasmine said she'd put in a maintenance request and JMS was aware of the trash and maggot problem. By 11 a.m., Jasmine informed us JMS would either fumigate, spray, or lay more traps/poison for the cockroaches. When I came home from work tonight around 6:30 p.m., I saw that the trash was still there, only relocated from the left side to the right side. In all honesty, I do not believe this unit or building is inhabitable. With the trash, maggots, obvious cockroach infestation, and possible mold/mildew, and water damage in combination, we do not wish to live here any longer. I really feel as though we've seen enough of what Charles Cleveland and JMS has to offer tenants. I truly feel let down with the disillusion of this being our next home. As a chronic asthmatic who takes daily dosages of Qvar and Albuterol, I cannot live with the allergens and pathogens put off by cockroaches, their droppings and eggs, and mold or mildew. I acknowledge I've only been here for two days, but I honestly do believe I've seen enough. I really have lost sleep over this thinking cockroaches maybe crawling all over my apartment as I sleep. At this point, I'm aware that it would take many attempts to kill and rid the property of cockroaches, mold/mildew, and water damage. I really do wish to be released of my lease with refund of the rent and deposit. I am ready to move out ASAP as I was never fully able to unpack or move in due to the high number of cockroaches. I really hope Charles Cleveland, JMS Properties, and all of its Affiliates would understand and agree.

    Maggots

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    7 years ago

    I love this place ... the people is very Professional...When you have an emergency they respond and try to help you as soon as possible

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    Palazzo Realty - This was supposedly after a deep clean

    Palazzo Realty

    (48 reviews)

    Used this company because a friend referred us to them. Despite the low rating on Yelp, we decided…read moreto give it a go. My biggest regret is allowing Palazzo to manage our property. Communication is slow--expect a response in 3-4 business days, and that's if you decide to blow up all their phones, which is not acceptable when your home is vacant, you're trying to prepare it for new prospective tenants, and they should be the ones supplying the vendors to come out and clean. Speaking of vendors, their cleaning company did an ATROCIOUS job of "professionally cleaning" our home and when Wendy did the final walkthrough with us and noticed how disgusting the home still looked she chalked it up to the fact that "they don't charge that much." That is no excuse whatsoever to charge $300 for a terrible job because like Eppie put it "[her] seven-year-old daughter could've done a better job." While they offered to ask their person Lazaro to come back and clean the place again for free, they didn't care to follow up with him or me, so my mother had to go and clean the mess the tenants left behind. Once we realized their communication delays were extremely significant, we decide to contract our own vendors because we couldn't trust them to do so even though they were charging us $225 monthly....for what? I'm not really even sure because our last month with them once the tenants moved out was brutal with their incompetence. They simply took note of things that needed to get done and took 4 days to get back to us on anything, hence the reason we had to pick out our own vendors. One piece of advice to anybody who wants to hire them or has already hired them: once you realize what a huge mistake you made, be sure to email them 30 days from the date you plan to fire them or they'll let you know two days before the new month that you had to give your notice via email, charge the $225, and not do a SINGLE thing for you that entire month they charged. So incredibly thankful we no longer have to deal with them. This was a huge mistake and I take full responsibility for not trusting the reviews on here.

    This is one of the places they manage,the trash hasn't been taken out for 5 weeks,when I took it…read moreout for the people in this apartment. It is so gross,it smells like something died

    Real Property Management Southland - Real Property Management at a property owner tradeshow.

    Real Property Management Southland

    (82 reviews)

    Im sorry to say that this property management is taking advantage of anyone who rents in their…read moremanagement, portal use to make payment will charge you, even you have a rental insurance. Very slow when you complain or maintenance repair, vendors are not willing to cooperate with your time or convenience, i have to monitor every single request due to will noted completed, rent is too high for one bedroom, busy street N Lakewood Blvd. No issue before from previous property management, tenants are responsible to pay service for trash, check your utility bills..place is not well isolated. You could hear everything inside your unit, specially the speeding cars. Very HOT during summer time you need 2 AC to feel comfortable, one in the bedroom and one in living room, Not enough HOT water pressure at the laundry room, will ruined your clothes. Called SCE stated its pipe is pour, Been renting for a year and it's been a nightmare,. They will charge you arm and leg when you moved out, you will end up nothing to get to refund your deposit, they will charged you minor scratches on baseboard..discoloration of paint..Never late on rent. Awful!!!! Taking advantage of a good tenants.

    DO NOT RENT FROM !!!!! Real Property Management was a frustrating experience from move in to move…read moreout. When we moved in, the house was visibly dirty and not move in ready. There were dirty walls, holes in the walls, hair in the bathtub, and even food left in the fridge. One closet smelled strongly like cat urine. I reported all of this right away and was basically told to just leave it in the same condition when we moved out. They did nothing to fix the issues. Fast forward to move out, and now the owner is trying to charge us $1,350 for cleaning and painting, even though the place was not clean or freshly painted when we moved in and the wall issues were already there. What's worse is Real Property Management has not been helpful in resolving it and won't provide the owner's contact information, saying they're selling the house. That doesn't help tenants trying to dispute charges fairly. They also charge a $41 monthly fee for air filters that they only send you after you file a maintenance claim for. The only bright spot is Kelly on the phone, who has been kind and pleasant. Unfortunately, everyone else I dealt with was not helpful and made everything feel like a hassle. Maintenance was also a headache. Our built in microwave didn't work when we moved in and they initially refused to fix it. I said I wasn't going to be responsible for it and would choose the cheapest replacement myself, and suddenly they were able to send someone out quickly. That kind of back and forth is not professional. To top it off, the owner was supposed to remove a bed before we moved in and never did. We ended up having to disassemble and remove it ourselves. This was a hassle during moving day. We lived there over two years and it was constant problems. I would NEVER rent through them again.

    JMSred - propertymgmt - Updated May 2026

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