Boot Barn is a really cool place! I went in to find a pair of boots, and never having been to Boot Barn before, was honestly overwhelmed by the huge selection. The front of the store has the conventional "cowboy" boots and hats, ranging in price from "oh, that seems reasonable" to "WOW! I never realized that these were so expensive!". The back of the store has a huge selection of fashionable work footwear, and the middle of the store has many racks of apparel. Boots are arranged by size (just as shoes in a shoe store are), but the signage was easy for me to overlook. After spending a lot of time generally feeling lost, the only on-duty employee came over and provided a HUGE amount of help. She spent a lot of time bringing me boots of various styles and price ranges, various insoles to try them with, and explained to me that they could stretch three different areas of the boots if a liked pair needed a bit of adjustment. I ultimately selected a really nice pair that carried a high price tag, but this truly seems like a one-time investment, so I didn't mind this. I'm really impressed with Boot Barn, and highly recommend it if you're looking for Western wear or Western work shoes or boots. Don't let the toppled wooden horse in the parking lot dissuade you. read more

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Randomly stopped in after passing this store a hundred times, literally, as I am always driving theough the Gorge. I entered with the intent of just checking it out and immediately saw a faux suede duster with a little fringe and beautiful silver cabochon buttons. Tried it on and the fit was perfection. Two shoppers immediately commented saying you must buy it. Of course I did! While carrying my prized coat around, I checked out the rest of the store. As the name implies, they have racks and racks of western style boots in all shades of brown, black and beige. Men's, women's and children sizes. Lots of cowboy hats, too! Plus some accessories like earrings, necklaces, belts - all bobjo and southwestern in style, think faux silver with turquoise and leather. There was a small clothing section with jackets, shirts, boho maxi dresses and jeans. Was very happy with my purchase and fear I'll be stopping in more frequently if my wallet can take it! Actually, the prices were very reasonable, it's just that I need absolutely nothing but love fashion and have zero willpower! read more

Went to this store and found what I was looking for, but the worst most unprofessional employee. The girl at the front desk has the worst attitude. She openly talks about customers and doesn't even try to assist you and even rolled her eyes at you at the front desk. Other employees had to come and assist us because of her ignorance and unprofessionalism. Worst boot barn you can ever come to, disappointed they even hire people like this. read more

Boot Barn has a vast selection of Western Wear items and boots. The sale racks are well worth browsing through. The staff was friendly and I was offered help several times. My despair over not finding a Cowboy Hat I don't blame on Boot Barn but the supply chain. If you want a straw CB hat they have plenty read more

the troutdale store has some great items and I found what I was looking for, but the girl working was completely rude and unprofessional. I walked in and she didn't even acknowledge me and when I asked a question about the hats she ignored me. then, there was a girl that came with her dog and they sat there talking for several minutes while I was waiting to check out and when I said "could I get rang up please" the girl with the dog rudely said "we one have one person working" if i didnt need my clothes a hats for my trip this weekend, I would left without purchasing a thing. it was such a turn off and disappointment for such a great store. I won't be going back to that store. read more

Love this store! The employees not so much. Great inventory of boots and western clothing.

I guess I'll never know if they have good products at attractive prices because I went there several times and was never able to get anyone to wait on me. They do descend on you as soon as you walk though the door asking, "may I help you". You tell them what you are looking for, they point their finger in the general direction of what you want to buy and after that you are left to die. It totally amazes me that sales people are noticeably MIA even for customers who are clearly there to buy something! And it's not like the place was ever that busy.... I guess the sales people have "more important" things to do..... Went there looking for a really good pair of western boots since my 30-year old clodhoppers are pretty worn out and unrepairable at this point. Wound up getting a really good pair of boots at a VERY good price at Coastal or all places. This place could REALLY benefit from the GM taking a look at how customers are treated and how many people who walk through the door walk back out empty handed. read more

Amazing selection of boots, good prices, and a ton of brands to choose from clothing wide. However, I couldn't give a 5-star because of Nicole. She was working in the men's clothing area doing some sort of inventory and didn't over any greeting and customer service. My husband is a unique size and she could hear we were struggling finding it and offered no support what so ever. We were in this section for well over 30 minutes and spent over $300 (not that it should mattet) We also watched an interaction between her and a young man asking if he could try something on and she barely looked up from her paper to reply "there unlocked" I hope when we return Nicole has gone through a customer service training. I teach it at a local school and would even volunteer to come in and work with her and your team. read more

Just started my own company and it is very liquid. I stopped in to look over some inexpensive work shoes not wanting to spend a fortune being that they're just simple work shoes and the young lady treated me like I was broke Sad read more

Very good service from BB in Vaisalia,Ca. Went to reshape my cowboy hat they did it for free! Hat wasn't bought at BB got it in Vegas during cowboy Christmas. read more

I have come in a couple these past months and everyone has been so helpful. Both times I was able to find exactly what I wanted. Every time we had multiple associates come up and help us or make sure we were still okay. I even had my boots stretched and they were so sweet about it all. I can't thank you enough for providing the majority of my cousins wedding party :) read more

My family and I went here today to buy a pair of boots for my boyfriend, and my young daughter was very excited to buy boots with the money she had been saving. What should have been a really happy exciting experience ended poorly. When walking up to purchase the boots there was a group of teenagers working the front. One of these teens looked at her other three coworkers said no,shook her head and walked off as if helping someone who doesn't visually fit the demographic of a person who typically would buy from a country store was beneath her. The young male coworker proceeded to give a me a rude look and the girl who said she was not helping me and I proceeded to have a stare down. I chose not to speak up in order to preserve the experience for my boyfriend and daughter. Why? Is my only question. I'm putting the money I work hard for into the bucket that pays your paycheck. I'm privy to the cowboy culture.. been around it since I was born. So many things I love about it. It's a part of my soul and my DNA, but the part I can't get on board with are the people who discriminate because someone doesn't fit their narrative. Be better, do better. You've lost another customer. read more

They have very inconsistent records in the computer. All I want is the same steel toed shoe for my husband each time I go in but it seems the one we go get is always replaced with a new kind and no one can figure out with what. I love everything there, except what I really need. I also go in periodically for shoe inserts and once again they look it up and do a huh? Also all these shoes etc. are EXPENSIVE. read more

paid cash for boots never worn tags still on them they did everything in their power to give me a gift card when I made purchase they said it would not be a problem that I was in the system showing I paid cash and would get my cash back .Never again and they aren't cheap they are high priced read more

After shopping at this location for the past 10+ years, I can wholeheartedly say, FUCK THIS STORE. The lack of communication between the upper management, the employees and the customers here is beyond piss poor and I will never shop here again. I called today, 11/20/17 & spoke with a man named Jim. The purpose of the call was to obtain information about Boot Barns "lowest price guarantee". I wanted to know who they would price match with and who they wouldn't and before I asked Jim blurted out "As long as it's a real store, like Amazon and not bobs boot world, or something like that we will honor that price, and match it for you here at the store". Fast forward a couple of hours later when I make it to the store and a blonde girl (whos name I didn't catch) said that she would get fired for discounting the boots that I wanted to buy. She called her manager, and the manager refused to talk to me and then the manager told her that the best price they could do on the boots was 30% off of the regular price. I literally drove 45 minutes for the sole purpose of purchasing these boots. I would not have come to the store and expected this price match if an employee had not set that expectation. The employee, as well as the management didn't give a shit and accepted no part of the blame in this miscommunication. I was just trying to buy some boots and somehow I was given the incorrect information by an employee...... How the fuck is that my fault? Yall need to train your employees better and not lie about matching prices. If making money off of overpriced shoes means more than doing the right thing then this store is a total loss and an embarrassment to decent Boot Barns everywhere. read more

Came in for some boot guard applicator cause amazon had a 3 week lead time!!! Team member Jim picked up and helped great--even had the item preselected for me when I walked in the door! Friendly cashier and check out with an incredible attention to customer service --this location is doing things right!!! read more

severely disappointed with this store right now. we've made all of our boot purchases here, as well as much of our clothing. recently, a pair of my fiancées boots were dropped off to have them stretched so she could wear them at our wedding. after waiting a week, I finally called to ask about them, just to be told that they had been finished that day. my fiance went down to pick them up, just to discover they were in fact, not done. so she left. after another week, I again called and was told they were done. I picked them up today, and as she tried them on, we realized that NOTHING had been done with them. my fiancé is now very upset as she now has to try to find some other footwear to wear. thanks bootbarn. read more

I love the Boot barn. In fact we drive 1.5 hours here to get new boots. They have every boot imaginable. I love wandering the aisles looking at every boot. The selection is amazing. They also have other apparel. Hats, clothes, jewelry, perfume, etc. Its worth the trip to Troutdale if you are looking for new boots or truthfully any western wear at all. read more

Great friendly employees!! But very poor stock... only had last years Correl catalog. The computer system didn't even have most of those products in it. Very outdated computer system and I'm guessing ether a lack of management in this department for the lack of updates or simply a lazy corporate care. read more

ABUSIVE and DISHONEST. An employee says he can give us a 10% discount on pair of boots that has a flaw on heel. Then takes the boot and covers the flaw. His boss at cash register will not honor the discount and refuses to even talk to employee. A customer jumps in and tells me to shut up. He becomes physically menacing. Manager does nothing. ZERO CONCERN For customer. read more

Ok well it was a nice place very clean love the smell of leather but on the other hand no one was personalable they show you stuff and then your on your own and after that they want you out the door no explaining nothing but that's ok I found what I was looking for I guess from now on I'll use the web site . Anyway that's why you got 3 stars read more

I love Boot Barn in general, but this store is okay. It's very clean, neat and organized but the staff seem like they don't give a rats ass about you unless you're willing to drop a couple grand. Even then, maybe they still wouldn't pay you any mind. Not a friendly, attentive or welcoming bunch. Regardless, I didn't go there for that. Women's clothing selection was very limited, so I didn't buy any of that. They had a lot of boots from years and years ago, I was shocked. Very old selection, but there were a couple new ones and I ended up buying a pair. I love the boots I got, so that's all that matters. I just wish there was a different boot barn in town, or that Centerville didn't close. I would much rather buy boots online then drive 45 min for this store. 2 stars for staff and selection but I gave 4 since I found a pair and walked out happy with them. read more

The manager here is a jerk. I've had my boots for a year and they are cracked. I take good care of my boots. They basically told me anything after 3 months is wear and tear and they aren't responsible I won't EVER shop here again. read more

I've been here a small handful of times and the staff is always really friendly and always willing to help you find what you need. Very large selection of boots, clothes, and everything else you need. Before buying boots we did a lot of price checking, and this was definitely the cheapest place to go. They will price match their website's prices up to $10. Sign up for their rewards card and earn a $15 gift card just buy shopping there! read more

Came in looking for a new pair of work boots and Jayson walked up to me and asked if I had any questions. I told him I need boots with lots of durability and comfort. He showed me a pair that are exactly what I was looking for and even introduced me to other products that can make my new investment last longer. Overall I had a great experience and will continue to go there for work boots in a few months. read more

I love this store. They go above and beyond to give you good service. I had a problem recently with a pair of boots I purchased, the manager made sure to fix the problem and I left happy. Highly recommend this store. read more

Great selection of quality good have everything a workers boot would need from leather laces all the way to appeal. But but spendy but u get what you pay for sometimes u can catch some deals always returning customer A+ read more

Love this place!! The people are always friendly, personable and very helpful. We went in again last week and were helped by Sandy and Shawn...great experience, fun people! Thank you!! read more

Stopped by here today and had such an awesome experience I just had to write a review right away! Headed to Napa Valley next weekend for a VIP behind the scenes concert for Toby Keith and Joe Nichols. I of course needed some new cowboy boots for such a special occasion. I had looked online and found a couple that I liked and figured I'd try to see if they were in the store. After walking in the front door I was very kindly greeted by a lady named Autumn. She asked what I was looking for and took me over to the section where my size was. I showed her the 2 pictures online of the boots I was looking for. They weren't in the store but she gave me socks to try on similar boots while she looked to see how quickly they could be ordered. She literally spent a good 20-30 minutes trying to help me figure out the best option. In the end, I found a really beautiful pair in the store that I wound up buying. Aside from boots, they had a really great selection of clothes and belts. Wasn't planning on buying more than boots but ended up getting a pair of shorts and a belt as well. Autumn was genuinely interested in why I was shopping and was excited for me for my upcoming concert. She had to go on her lunch but before she did, she told me the other ladies name in case I needed more help and was so kind to tell me to have an awesome time on my trip because it sounded so cool. I gotta tell you, I almost went to Woodburn to shop and now I am so glad I didn't. I can't imagine customer service get any better than what I received today! If I could give more than 5 stars I would. read more

Great customer service! Very impressed with the assistance I received from the manager this morning, she was very knowledgeable about the boots. This kind of customer service will set boot barn apart from every other store and keep customers coming back. I contemplated purchasing danner again. She gave me her honest opinion and I made up my mind from there. I think I'll be happy with my new Georgia's. read more

Friendly people but a poor selection of boots compared to other boot barns I have been to in Nevada. rename it the Boot Shed might be more fitting. read more

Really good selection of boots. Very helpful staff, willing to answer all my questions (first time cowboy boot buyer)

We stopped in this store for our first visit to a Boot Barn and we're greeted by Terri. She gave us one on one attention and shared her professionalism with us to meet our needs. We are very pleased with the service we received. Will definitely return when we are in the area! read more

Went to the Boot Barn this weekend! LOVE this place! HUGE selection of great quality boots at reasonable prices. Not only do they have boots but they have clothing for men and women, purses, belts, and more. I was mostly focused on the beautiful boots!!!!! Their staff was friendly and helpful. read more

Boot Barn - LOVE this place!!!!!!! - Shoe Stores Near Me - Troutdale, Oregon