I went to Accessory City because my flip phone had fell apart into two pieces. I met with Mike he…read morewas extremely helpful to try to find out what he could do for me. First he tried to see if by chance he had an old phone hanging around but unfortunately he didn't. He then opened my phone to get to get the model number and went on the internet to EBay to see If they had any for sale. He found one for me order it right in front of me and it arrived in 3 days. Mike received the phone switched out my old motherboard so he saved all of my contacts. He charged me exactly what he paid for the phone that we both looked at on EBay along with the cost of removing and replacing the motherboards . I had stopped a Verizon first and the could only sell me a new phone plus activation fees totaling $180 dollars . Mike was a true professional and help me out and charged me less than Verizon and he saved me from loosing all of my information. Thanks for all your help Mike! Bill Alger

Had a great experience buying a used iPhone 12. I bought a different one first and then came back…read morethe next day to switch it. They were very helpful and the switch was easy. I had my receipt and device and it was all good. I was relieved to buy from a place like this instead of an individual. Great prices for the used phones (I got my iPhone 12 for $550).

Just had my iPhone repaired. Great service, price was right and the lady doing the service was very…read morepolite and accommodating. I will definitely refer anyone to this location. Bald Hill Road Warw Walmart

Very honest and great service! I've used their repair service and I can confirm the quality of the…read morework is excellent AND very reasonably priced. Ive also purchased a phone case here and I am extremely happy with the purchase. This is the only place I trust for repairs and phone accessories. Check them out!

What a difference a tech makes. Last week, Sid ordered a part for my Galaxy S4, and today notified…read moreme by phone and by messenger that the part was in. When I showed up at the shop, Sid explained what he was going to do, showed me what the process was , and validated it on his laptop - and proceeded to install the part. 10 minutes later, the fix was complete and the SG4 back in service. (The installation might have been faster, but Sid was also on the phone with other clients.) If your phone needs repair, I strongly recommend asking Sid for help. A truly "Superior" outcome.

Dont buy your unlocks here. Owners own multiple metro stores and sell crappy undisclosed unlocks…read morefrom this location to avoid scrutiny from metro/T-Mobile corporate. Good rule of thumb is if the box is already opened when you get there it is NOT A NEW PHONE. They are a decent service for cheap repairs as they have VERY NICE MACHINES but that's about it.

Very good service and they fixed my phone in minutes. Prices are very reasonable, the sales…read moreassociates also direct me for a good case and a screen protector.

Excellent and reasonably priced. Fixed my cellphone in just a few minutes and it didn't break the…read morebank. It's nice to have a place you can trust to help fix your problem quickly.

Very accommodating. Quick service and fair pricing. I would highly recommend this business!…read more Parking was easy and there's plenty to do nearby while you wait for your phone to be repaired.

Owner has a bad attitude because i couldn't understand pricing... If your "menu" says a certain…read moreprice, why charge me more? i wouldn't recommend this place.

Left a computer there in the beginning of June. They agreed to repair the screen for $325. A month…read morelater, they found a screen that was more so I would be responsible for more. No word for weeks. We are now THREE MONTHS from when my nearly brand new MacBook AIR with a broken LCD screen was dropped off with personal and financial information on it and now I'm told the price as gone up again to $411 because that's what they paid for the screen. The price has jumped over and over again and I'm still without the laptop. I will be contacting the BBB, small business board in the state of RI and leaving reviews on every website including their Facebook. TERRIBLE business who doesn't care about the customer. They couldn't even honor the price of the repair on good faith. This is a business I hope closes for good. EDIT: No idea why it says San Francisco. I am from Providence, RI and yes, I am reviewing the proper store. Chris and Jon are the owners.

Great shop, great responses, Jon is a cool dude, fluently bilingual, amazing atmosphere.read more

From the owner: We offer 3 different quality screens. While the competitor only offers one type of aftermarket…read morescreen at a high price. Here we offer aftermarket, premium and original screens. Most repairs are 15-20 minutes out the door. We offer a 30 day warranty with all our services. Best Prices In the CITY!

I typically buy refurbished phones off eBay, but this time I saw an ad online saying support small…read morebusinesses, and I decided why not, let me give it a shot. I walked in and the buying process was as smooth as it could have been. The refurbished phone was a bit scratched up but seemed to work fine. Two hours later the back of the refurbished phone (iPhone) was peeling off. For me it was a bad sign (if the back of the phone was already peeling off, what else will break? It just seemed like shotty work). I went back for a refund as the phone did not seem to be in good condition. I was told that there would be a restocking fee... fine. Then they told me they were doing me a "favor" by accepting my return, and that within the 3 hours that I was gone they sold my trade-in device. Note that there was no signage in the store, or on my receipt stating that there wasn't a refund policy. So because of how "complicated" the transaction was I was only able to be refunded for the actual money that was paid (I completely lost my trade-in; I said that he had no problem assigning a cash value for it earlier in the transaction. I was basically told that there was not enough margin for him to refund me the agreed upon trade-in value? ). I would not recommend doing business here.

My work phone (iPhone 8) had been failing to charge, even after trying different charging cords…read more(you know ... those things that only seem to last a month?). Then, on Saturday, it refused to turn on, even though I knew it had at least a 10 percent charge. I needed it fixed quickly, since I was on-call the next day. I chose to take it here because they are open until 5 p.m. on Saturdays, and they are close to work. I dropped the phone off around noontime, and the gentleman (who I believe was the owner) assured me it would be fixed that day, and that he would call me when it was ready. So, I went and did some errands while I waited for a callback. Around 4 p.m., I hadn't heard anything, so I called them, and was told the phone was ready. I arrived to a fully-charged, functional phone! As he had suspected, the problem had turned out to be a faulty charging port, and faulty battery, which were both replaced for a total of $125. I don't know how that compares to other companies, but that price seemed fair and reasonable to me; besides, I was very happy to have a working phone within the same day. The business, which is conveniently located on Post Road, and has plenty of parking, had a waiting area, but it is closed due to Covid regulations. Displays of merchandise and accessories appeared well organized. I gave four stars, instead of five, for two reasons: First, communication could have been better (they did not call to let me know my phone was ready). Also, I brought the phone in with a protective case on it, but, I was handed a naked phone when I went to pick it up. Fortunately, I realized it before I drove away, so I went back inside to get my case, which the owner was able to find, thankfully. Overall, though, I was happy, especially with the speed of the service, and told my office manager, who seemed impressed and will likely refer employees there for future phone repairs.

I received a phone call from an associate (Thomas) at the Airport Rd in Warwick, RI location,…read moretelling me I could upgrade the 3 phones on my account for free. I went to the store and the associate working at the time gave me 3 other options, none of them matching what I was told on the phone. When I asked when Thomas was working, the associate completely shut down and got an attitude with me. I came back when Thomas was working and he was able to provide me with what he offered on the phone. I received my newest bill online and when I checked the details, I discovered a new line was added to my account. I never asked or approved a new line. The store manager is now telling me it's a digital number that was added and not another line. This is ridiculous. I will never step foot in this store again.

went into Verizon Wireless Sunday to get a new tablet. A fellow named James waited on me and could…read moreabsolutely not have been more helpful or patient with me. Not only did he explain all the features of new device, but actually took the time to download all my favorite apps on it! A rare and wonderful service experience. Rick K