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    3.0 (2 reviews)
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    Prowireless - samsung galaxy s24 ultra  screen repair

    Prowireless

    (31 reviews)

    $

    I typically buy refurbished phones off eBay, but this time I saw an ad online saying support small…read morebusinesses, and I decided why not, let me give it a shot. I walked in and the buying process was as smooth as it could have been. The refurbished phone was a bit scratched up but seemed to work fine. Two hours later the back of the refurbished phone (iPhone) was peeling off. For me it was a bad sign (if the back of the phone was already peeling off, what else will break? It just seemed like shotty work). I went back for a refund as the phone did not seem to be in good condition. I was told that there would be a restocking fee... fine. Then they told me they were doing me a "favor" by accepting my return, and that within the 3 hours that I was gone they sold my trade-in device. Note that there was no signage in the store, or on my receipt stating that there wasn't a refund policy. So because of how "complicated" the transaction was I was only able to be refunded for the actual money that was paid (I completely lost my trade-in; I said that he had no problem assigning a cash value for it earlier in the transaction. I was basically told that there was not enough margin for him to refund me the agreed upon trade-in value? ). I would not recommend doing business here.

    My work phone (iPhone 8) had been failing to charge, even after trying different charging cords…read more(you know ... those things that only seem to last a month?). Then, on Saturday, it refused to turn on, even though I knew it had at least a 10 percent charge. I needed it fixed quickly, since I was on-call the next day. I chose to take it here because they are open until 5 p.m. on Saturdays, and they are close to work. I dropped the phone off around noontime, and the gentleman (who I believe was the owner) assured me it would be fixed that day, and that he would call me when it was ready. So, I went and did some errands while I waited for a callback. Around 4 p.m., I hadn't heard anything, so I called them, and was told the phone was ready. I arrived to a fully-charged, functional phone! As he had suspected, the problem had turned out to be a faulty charging port, and faulty battery, which were both replaced for a total of $125. I don't know how that compares to other companies, but that price seemed fair and reasonable to me; besides, I was very happy to have a working phone within the same day. The business, which is conveniently located on Post Road, and has plenty of parking, had a waiting area, but it is closed due to Covid regulations. Displays of merchandise and accessories appeared well organized. I gave four stars, instead of five, for two reasons: First, communication could have been better (they did not call to let me know my phone was ready). Also, I brought the phone in with a protective case on it, but, I was handed a naked phone when I went to pick it up. Fortunately, I realized it before I drove away, so I went back inside to get my case, which the owner was able to find, thankfully. Overall, though, I was happy, especially with the speed of the service, and told my office manager, who seemed impressed and will likely refer employees there for future phone repairs.

    Boost Mobile - cellphoneaccessories - Updated May 2026

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