Great service and quick turnaround for what I needed to get done. I've used them a few times and…read moreservice is consistent.

This is the BEST engraving company I have worked with ever. Here is why:…read more - You will call and get an immediate personalized service from Todd - Affordable. I got 10 unique engravings at an unbeatable price. - They had a 24 hour turn around time with absolutely no rush fees. - Worked over email to design the engraving to my exact specifications. - Expert and high quality. - Cannot, cannot, cannot stress this enough that this is an amazing company to work with. Honestly, I'm just going to start engraving stuff I never would have before because of how great my experience with them was. 11/10 recommend.

For our non-profit organization (https://ta.ashanet.org/siliconvalley/marathon/index.php) , we…read morebought hiking medals from Stride Awards back in 2021 and again in 2025. We are very happy with the quality, design, pricing and quick turnaround time and the communication with Matt & his team. I highly recommend them and we will continue to do business with them. thanks for helping us!.

We produce one of the largest half marathons in Northern California and have been using stride…read moreawards for several years now. Matt and his team hit the high mark on all levels - quality of work, turn-around time, great prices, and customer service. Our medals and age division award pins have extremely intricate artwork that required great attention to detail and craftsmanship. Many of our participants are blown away by the medals and pins, equating them to works of art, rather than just a finisher medal. The work Stride Awards does is that good. We will be using Stride Awards for this event, as well as other events we have planned.

I've been working with merchandise since 1967. I thought I had worked with some wonkers, these…read morepeople take the cake. They are dishonest, disrespectful, insulting, and manipulative. The shirts I received were over 50% unusable, unsaleable. I ended up giving thousands of them away to homeless people & a domestic abuse shelter, the shirts were good for layers and rags, but not to show, not to sell, not to wear. This company cost me thousands upon thousands of dollars. Stay away!

I am not a fan of poor customer service. Here we have poor customer service....that is my one…read morething I cant stand. I read the only other review and was shocked at what they wrote...my experience was totally opposite. Here I am taking the time to go to the store (if you can call it that) to see their trophies. I am looking for trophies for my Cub Scouts pack's Pinewood Derby. Lets just say that when I got there, I wasn't sure if I was in the right place...place was, well, ummm, how do you say, what is that word...oh yeah, a dump. I can get past that, not looking for a super wall to wall carpet place, but seriously?? That being said, there was a woman and a man in there...we assume woman was secretary, man was owner. Not being sexiest, she said she was the secretary. Well I kept being interrupted by the man.....rude. I'm the customer, trying to spend $$ at your place. This got the woman frazzled and she wouldn't help me... I kept asking questions, and didn't really get the answers. So I left wondering why they wouldn't help me more....was there some trophy crisis in the world?? Never even saw the trophy top, had to imagine it. Nope. Instead I spent my $$ on-line at some company in California.....sad, very sad. I try to support local business, but when they don't support you, I go somewhere else.

Terrible customer service. This business is run by one person who does't carry much inventory and…read moretreats customers poorly. This happened more than once. I thought maybe the first time was a bad day. He said he could do 7 plaques in 2 weeks and then was annoyed when I ordered because he also got other orders at the same time (not my problem). Don't know how he stays in business.

I stopped in today hoping to order just four custom screen-printed T-shirts for Father's Day. I…read moreunderstand that every business has policies regarding minimum orders and production timelines, but what I did not expect was the complete lack of customer service. The employee behind the counter barely looked up from her phone (or whatever she was doing) before dismissively telling me there was a 12-shirt minimum and a 2-3 week turnaround time. There was no attempt to be helpful, no effort to discuss alternatives, and certainly no appreciation for someone who walked through the door looking to spend money. What makes this even more disappointing is that I have been a customer in the past and have spent thousands of dollars with this business. Unfortunately, based on today's interaction, that clearly means nothing. I didn't even bother explaining my history with the company. I simply turned around and left. If I wanted an impersonal, dismissive experience, I could have ordered online and saved myself the trip. Customer service is supposed to be what separates a local business from a website. Sadly, that wasn't the case here. I will not be returning and cannot recommend this business. There are plenty of other companies that will treat customers with courtesy and respect. If you're looking for custom apparel, I'd suggest finding virtually anyone else. Even an online ordering experience would have been more welcoming than what I received today.

Great customer service. Have done many orders here for my students and staff. Superior quality…read moreshirts, reasonable prices, and very personable people. One of the few places left that has that personal vibe. Big variety of choices to meet your team's needs.