Excellent staff. Special thank you to Todd the owner for…read moreall his help. Reasonable pricing if you don't have insurance companies cooperating or no coverage at all. Nice and local to my area. Highly recommended.

First time purchasing medical supplies and was very happy with the service and knowledge of person…read morehelping me.. Would recommend this store to everyone

My experience with Pure Medical has been absolutely positive. I met with Michelle today, she was so…read morecaring. She fitted me for a new mask, walked me through the process, and answered all my questions. Everyone I have encountered has been amazing. Thank you!'

I rarely ever write reviews, unless my expectations are either vastly exceeded or hugely…read moredisappointing. I was going to write a disappointing review for Pure Medical, however, Michelle from the Pure Medical office in Boylston was so incredibly outstanding that she changed my initially negative experience into a positive one that I'm grateful for. I had a bit of a billing issue that I was extremely aggravated about. We all know how confusing billing is with Insurance, premiums, co-pays, deductibles, blah blah blah. Well, long story short, Michelle was awesome from the minute she picked up the phone. I got on my soapbox and did my rant . . she was professional, empathetic and most importantly HELPFUL !!!!! I was able to bring what I needed to back to the office for a full credit the same day. She explained all the charges to me and made sure I was very happy with my experience with Pure Medical. I was even a couple of minutes late due to traffic and she waited there for me knowing that I was on my way. That rarely EVER happens, it is SO HARD to get good people these days, Michelle is one of those people. She deserves to be recognized for her efforts, so here I am writing a review . . . which I never do haha. THANK YOU MICHELLE !!!!

Anyone who has Diabetes should check them out. Friendly, helpful staff. Willing to handle all…read morepaperwork to get what you need in regard of care of diabetic equipment and care.

Great prices to buy any sort of medical supplies if needed and they have great customer service if…read moreyou need assistance at anypoint in your sale.

EVERYTHING I went to 5 different stores before I thought of New England surgical. It should have…read morebeen my first stop .. and will be in the future

I am new to Medicare and simply asked the owner if I could use my Medicare allowance toward my…read morepurchase. Those of you who are already on Medicare know that there is a lot to learn at the beginning. You would think that this establishment would be happy to cater to people our age. My question was answered with an unexpected tirade of anger by the owner. I mean really, yelling at a potential customer whom you do not know from Adam? He covered everything from the corruption of a system that favors big insurance carriers to Obama making deals from his Martha's Vineyard home. Believe me, I cannot defend either political party because they both have issues. From everything he said I have to assume he is either a strong Republican supporter or Trump worshiper, which was something I couldn't care less about, nor should I have had to deal with anyway. His words made it clear, however, that the party this guy belongs to is mean-spirited and would watch the country burn to the ground before doing anything helpful for anyone but themselves. Never in my life have I wanted to run out of a place like I did that day. Thank God the phone rang, and I was able to take advantage of the moment to leave quickly. He had no intention of letting up, and I didn't say one word during the whole monologue. Never have I been so taken aback as a customer. My recommendation: stay as far away from JAYCO Medsupply as possible. The guy in charge is unhinged, and no one should have to be exposed to that kind of treatment. I would rate the experience as a zero, but that is not an option.

Customer service/billing is aweful. I get a different answer every time I call and the service reps…read moreate rude. Hold time is always more than 30 minutes to speak to someone

The charge for an aircast walking boot is 238.34. I can't find this exact item online for more than…read more$139, with the majority being right around $100. This is an insane, unethical markup.