I just visited this location with an Iphone stuck on SOS mode. I was greeted kindly and promptly by…read morean employee named Ines. She was very knowledgable on how to solve the problem and I was out of there in 20 minutes with a working phone. And it didn't cost me a dime! I'm very grateful for her helping me. Thank you Ines!!

My husband and I stopped by this Verizon store to look for a different carrier with competitive…read moremonthly rates with phone upgrades for our family of four. Adam, the store manager, helped us with much patience, knowledge, and kindness. We left the store completely satisfied with their service and with an amazing cellular phone plan. Thank you, Adam!

5 stars for the Dana Point team. Corporate AT&T is the problem…read more I'm giving this location 5 stars because the employees here did everything they possibly could to help us. Chris and Bill at the Dana Point store were professional, patient, and genuinely tried to solve the problem for nearly five hours while I was there. Unfortunately, they were completely handcuffed by AT&T's corporate systems and had zero support from above. We were simply trying to switch our family from Verizon to AT&T. Instead, we got stuck in a bizarre loop involving AT&T's Global Fraud Management system that flagged the account and ultimately shut off service for my parents with no explanation. The store employees had no visibility into the issue, no authority to override it, and no one from corporate willing or able to provide answers. To make matters worse, we later learned the Bakersfield store accidentally entered one digit wrong when porting my number from Verizon, which may have triggered the fraud flag in the first place. Chris and Bill did everything they could to fix it, but the reality is they were completely unsupported by AT&T's internal structure. What stood out most to me is that these two employees are clearly capable, motivated, and trying to do right by customers, yet AT&T seems to invest almost nothing in empowering or developing their retail teams. They were left apologizing for systems they don't control while corporate departments like Global Fraud Management operate as a black box that no one can even contact for answers. So this review is not about the Dana Point store. Chris and Bill were courteous, professional, and did their best in an impossible situation. This review is about AT&T corporate. When your own employees are telling customers they have no ability to get help from internal departments, something in the organization is fundamentally broken. If AT&T leadership ever reads these reviews, the Dana Point team deserves support, training, and actual authority to solve problems. Right now they're being set up to fail just like your other stores.

I recently switched from Verizon to AT&T after disappointing authentication issues and lack of…read moreconcern from in person Verizon staff to solve. The Verizon side needed Level 2 tech support to release the numbers, and I ended up speaking with five different reps over three days. It was frustrating and time consuming, but the real difference came from the AT&T store team. Chris, the store manager at the local AT&T location personally invested over 12 hours across two days to get four phones and watches set up. His persistence, hands-on approach, and coordination with other departments were instrumental in resolving the issues and getting everything working. What stood out: - Exceptional dedication from the store manager who stayed late and kept pushing toward a solution - Clear commitment to customer care and problem solving despite carrier-side hurdles Once AT&T's local team stepped in, the process moved forward with care. If you're porting from another carrier, seek out a proactive store manager who can coordinate across departments and stay involved until everything is live. Thank you Chris for all your assistance!

Worst customer service. The young man who was assisting me couldn't care less about helping me buy…read morea new phone. Spoke very condescendingly when I asked a question and did not disclose hidden fees until I specifically asked if there were any. I ended up just leaving after 10 minutes because he was so unpleasant to work with.

I had a very disappointing experience at this AT&T store. The customer service was poor. Luis…read moreseemed uninterested in helping and lacked basic professionalism. My issue was not resolved, and I was given vague answers and sent elsewhere instead of receiving actual support. For a major company like AT&T, this level of service is una

Terrible. This is NOT a Metro T-Mobile store, it is an authorized reseller. They do not care about…read morecustomer service after they sign you up. I added a line to my plan and ported a number I have had for 14 years. The phone they sold me was so difficult to use I returned the next day to exchange it for an iPhone. Since they already got their commission, they said they could only do a refund, that I would forfeit my number of 14 years, and I would not be eligible for the deal on the replacement device. WHAT??? Metro T-Mobile told me there was really nothing they could do to help because they are independent resellers. Funny, the sign, documents, inside the store, and receipts don't say "Authorized reseller" anywhere on them. Also interestingly there is a factory Metro T-Mobile store right in the parking lot at Costco, less than a mile away. I would have gone there in the first place. Always go to a factory store, avoid these crooked resellers like the plague. Or it will cost you like it did me. Now my recourse is chargebacks through my bank.

Best price around OC, fast and reliable staff. 60 bucks for original whole lcd screen for iphone 8read more

Seeing their ads on Facebook about Thanksgiving discount for phone repair, I brought my phone there…read moreto replace the screen. My phone is a iPhone X, and the repair cost for this model is not cheap. I met Trung at the store. He is the sales manager and technician. He applied the discount for Thanksgiving. I couldn't believe that he only charged me $80 for an OLED screen. He said he had a cheaper option for $60 if I went for the LCD sceeen but as soon as he demonstated the differences between 2 screens, I decided to go with the oLed screen. Trung also gave me a free screen protector. Highly recommdend Trung and his dedicated job.

I had an excellent experience with the activation of my new line at cricket, they helped me to…read moretransfer my data and activate my phone super quick and the best is that I was able to keep my same phone number. I fully recommend this store 100%

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our San Juan Capistrano store today.

Samir was helpful and patient with my many questions and made the experience of re casing my phone…read moreeasy. He was honest about the choices they offered for cases, carefully repaired the damage, and re covered the screen.

Took my iPhone X into the store to fix the LED screen and they were happy to do it. They also found…read morethat my battery was inflated. I was a bit hesitant at first because the cost seemed high, but I agreed to it. After getting my phone fixed here, there were so many things that went wrong: 1. The brightness was set at max at all times, even when I tried to turn it down 2. My phone began dying at 30% and couldn't hold a charge I took it back a month later to address the brightness issue. This was slightly fixed when he reseated the display, but still wouldn't dim as much as it normally should. This was within warranty so I was not charged for this service. I came back soon after (within 3 months) to get my battery fixed and they refused to help me replace it stating that I had no receipt (which they never provided at the time of transaction, but have my bank statement). They also said that I had to pay for a new battery if I wanted it to be replaced. Even with my inflated battery, I did not have the issue of it holding a charge or dying before it hit 5%. I am very unsatisfied with my service at this repair shop. I did not believe people when they said I should just get my phone fixed at Apple, but after this experience I will definitely not return.

I called, they answered. First Star. I had a problem, they…read morehad a solution, Second Star Their solution had a problem, their solution to that problem was acceptable, Third Star The offered a discount for accepting their solution, Fourth Star My phone is now purple, Back to Three Stars. My phone is now flawlessly repaired, and I kinda like the purple. Five Stars.

I went here to have a charging issue with my iPad 10 diagnosed. Ryan at the Laguna Niguel store was…read morevery courteous and professional. He was able to determine the problem within minutes and gave me several remedy options. I was very appreciative of Ryan's no nonsense and zero pressure repair approach. I will definitely bring my devices here from now on.

Yesterday, I had trouble with my home button and out going calls. So, I stopped into the AT&T store…read morein San Clemente and Kylee Winterringer the Mgr was over the top helpful with her knowledge and technology experience. She diagnosed my issues and was able to assist. Thank goodness because I can't live without my phone! Thank you Kylee and I hope AT&T gives you a spotlight award for going over and beyond!

After an awful visit at the Ladera location and getting turned away, Issac at this location helped…read moreme transfer my phone line from my dad's ATT account to my new ATT account in about 5 min. 2 other customers in the store at the same time and he greeted and helped each of us.

Cityside Fiber turned a very negative experience into a 5/5 positive one…read more The Director of Customer Relations reached out to me (Strider) personally and offered several options to resolve the issue. I accepted one of them, and I also want to say that I genuinely apologized for my part in how things escalated. Just one business day later, Jon-Michael from Technical Support contacted me and scheduled a new installation date. Mike (hands down their best technician) came out, quickly diagnosed the problem, and set up a new system that has been working flawlessly ever since. I can't say enough good things about Mike's expertise and professionalism. Logan also helped get the system configured and running smoothly from the virtual support side. I am now more than happy with Cityside Fiber -- both as an internet provider and as a company overall. If you're having any issues with Cityside Fiber, my strong advice is to escalate to one of the people mentioned here. Strider, Jon-Michael, Mike, and Logan are all true professionals who will do the right thing for you.

The installation went well. However, their concierge service is the worst. They never call back…read more You get placed on hold for a long time and then their automated service asks that you leave your number. Good luck in getting a call back when you do. The actual fiber service is fine and fast when it is working. It just keeps dropping regularly and of course at bad times like Teams calls or when watching the game. Perhaps because they are a new service in the area. I miss Cox, especially when I have to reach out to Cityside's customer service or "concierge." They are pretty bad. Again, the fiber service is ok but their concierge is horrible. They never answer and never call back.