Absolutely the worst customer service. Calls are outsourced to another country. They don't understand you and you can't understand them.

I'm never doing business with these ignorant jerks ever again! I've been trying to get through to the customer's service regarding a defective phone and exchanging it for a new one since I'm supposed to have the defective one insured. But every time that I call, I either get a busy signal followed by call ended or it rings a few times followed by call ended! I don't have time for this crap! read more

Users beware. It's very hard to get real service on their chatbot. And then, when I finally had enough, you have to call their "833" number for port out pin. And there's just nobody there - I've been on the call for more than 45mins so far. They don't tell you when you're about to run out of quota, and instead just cut off service. Then, when you try to pay for additional bandwidth, for some reason both credit card and and another e-form would fail. Then you get to another "payment" tab - they would let you add money to the a/c via e-form, but that money can't be used to buy extra quota. I personally would not touch them again, EVER! read more

horrible and untruthful. I was a 20 year boost customer and they screwed me out of my pay as you go plan, with lots of balance dollars remaining in the plan. On my calls for help Many Boost customer service reps straight out lied, they said I can have a new $10 per month plan also with a free phone. But, when you go to upgrade to the compatible 4G phone at the actual store the managers say that is a gimmick and the reps lie to get you off the phone, the store can only offer you the $35 dollar plan, if they gave me the $10 per month plan it would be a corrupt way to get around the Boost mobile system and the store would eventually get hit with the charges. They said the same thing at four different boost stores!!!waisted a day going back and forth boost is a big bummer!!! Went back to Verizon!!! quit plan lost my balance would pick 0 if available read more

Beware of cancel policy ........... After years with Boost mobile (previously Virgin), I decided to go with Verizon (new phone, comparable plan). I was on autopay and they charged me my monthly just days after my transfer. They will not refund (even a portion) of my monthly amount as the say they can't because "your account is closed"..... Can you imagine the millions they get by not refunding for un-used service.......... Spoke with supervisor and spent way too much time but "they were sorry" Grrrr. btw - they said I could dispute the charge with my bank!!! that btw takes months, they contact Boost etc............ Apparently I made a good choice in transferring my business read more

Boost Mobile has found a sneaky way to raise my cell phone bill by not showing or legitimately explaining to me why my monthly bill is all of a sudden higher and the bill does not show any detail of the breakdown of the fees/charges. I am only told that "This is what the charges are" They don't want to use words such as "price increases" "New rates", etc. read more

Three months ago, my daughter ordered me a new phone from Boost Mobile. UPS lost the phone. Then Boost asked me to file a claim with UPS. I submitted the claim with UPS valuing the phone at $300. UPS did not give me the money for the phone. UPS referred me back to Boost Mobile. Boost Mobile refunded my daughter instead of sending me the phone. Now Boost is trying to charge me the full price instead of honoring the upgrade price. I feel like I have been jumping through hoops for months on end to my replacement phone. I have not been able to get anyone on the phone that can assist me. Representatives do not have any contact names of anyone that they can reach out to for assistance with issues. read more

This boost mobile should be ashamed the girl in there automatically assumed I spoke Spanish and racially profiled me I said I just had a question and she gave me a dirty look I told her whenever I lay my bill they don't charge me. Service fee in stores she told me they do that everywhere which isn't true because I always pay in stores and never been charged extra when I said I want my money back she said she couldn't give me my money back ima very aggressive tome she was very combative her name is jasmine and she's the manager working today march 12th 2023 at 2:45pm I highly recommend not getting service from boost and not going to this store location read more

Purchased an iPhone from Boost Online. Never worked because of a SIM card mismatch, then came to learn the entire phone was defective. Well, by this time, more than a week had passed and now I can't return the POS because it's "Beyond the date of our satisfaction guarantee return policy" Awful "customer service" They stole $280.00 from me. DO NOT GIVE THESE PEOPLE YOUR BUSINESS THEY SUCK read more

I have NEVER been treated more egregiously than this sorry incompetent "team" of "customer service representatives." This team of inept bafoons transferred me no less than FOUR times to a different person that could do anything but solve my problem. I was not asking for the world; I must have been the first customer in the world to ask these bumbling idiots for a simple refund because my problem was in fact VERY simple. I paid for cellular service, I didn't get it, I waited a long time, and understandably I wanted my money back, and it took a very unhelpful text conversation on their website, over 2 hours on the phone, on hold for 90% of it, to have FOUR separate people tell me that my problem was simply unsolvable. Don't worry I saved the best for last, I didn't even get my problem solved, I was told that I could either pay for a new sim card or make a whole new account for my account, to report the charges as fradulent to my bank instead of BOOST MOBILE handling the problem, they wanted me to literally commit fraud! I am so sorry I didn't want to inconveince myself further by the incompetence of this company! I am 90% sure it is common practice for every bank ever in their fradulent charges investigation to see if I authorized the purchase, and I did in fact authorize it, when you eat some really bad food at a resturant, you don't go to the bank and file a fradulent charge claim, have them cancel your debit card and investigate who took your card to a resturant. NO! You go back to the resturant and ask for your money back. It is not my banks problem to solve BOOST MOBILES incompetance. Somebody should relay that information to the KNOBHEADS over at boost mobile HQ, 0/10 NEVER EVER RECIEVING MY BUSINESS AGAIN. very very dissapointed. read more

I don't even want to give them one star I pay $74 a month for my phone I have no hotspot I just paid my bill when I called customer service they said they have to submit it to Sprint and they're sorry Having this problem I have to wait 24 to 48 hours for my hotspot that's my first issue. They say you get free Internet that's A joke oh it takes me to where I wanna go on the Internet but then it kicks me out saying no service every single time I must've troubleshooting my phone eight times in the last four days.. You don't pay your bill your phone get shut off period so when we don't get service that we pay for there's no repercussion to them there should be boost is the worst service I've ever had in my life I recommend not ever getting boost !!!!! read more

The most horrible customer experience possible. Here's the good the bad and the ugly: I bought a ZTE XL with unlimited hotspot data from Boost. The good news is that the hotspot and data worked great and fast - at first. Within 2 weeks my phone broke (not Boost's fault, but how they handled it was). So it had to be sent back to the facility for repair. The BAD news is that the guy who worked at Boost and set me up to have my phone returned DID NOT WARN ME THAT I WOULD LOSE ALL MY TEXT AND PHONE MESSAGES (this is illegal by the way since those messages are my personal property). I was sent an email from ZTE who also (DID NOT WARN ME ABOUT LOSING ALL MY CONVERSATIONS). In subsequent support conversations they insisted that they did send me this in an email, and yet I have proof of the emails that I got (from both Boost and ZTE) and never anywhere in any email was there a mention that my text and call messages would DISAPPEAR FOREVER WITHOUT A TRACE. Now, I had moved over from being a long-term IOS customer and this did not occur to me. My phone was gone for 2 weeks. It was ultimately replaced. During the repair process there was NO PHONE attached to my phone number (because as soon as ZTE gets the phone they wipe it clean) so therefore when I got the new phone those past 2 weeks of messages SHOULD HAVE downloaded to my new phone. They did not. When I went to the Boost store, the same guy did literally nothing to help me, he did not do any kind of data sync and made no attempt to retrieve my info - despite my repeated requests. plus he was rude to me and my 8 year old son who had to go to the bathroom. I asked him to find a solution, he absolutely refused to do so. He actually had 3 opportunities to help me and he did not. He also did not accurately connect my phone to the network. A later technician managed to do that (after 3 previous attempts from other support reps). I then spent the next 2 days calling Boost, ZTE and even Google trying to figure out what was wrong. My phone was not connecting to the internet (another separate problem). I finally got that fixed after speaking to MORE THAN 20 PEOPLE. But no messages. All they did was shuffle me off to other people (two connected me to Google where I was promptly disconnected). The last guy I spoke to finally at least understood that there was a problem here where my texts had gone into LIMBO and had NEVER been delivered to any phone. Additionally, in the MyBoost portal I was able to look and see that I had been sent about 18 text messages during that 2 week limbo period - but they ALL SHOWED AS COMING FROM ME - which means that I COULD NOT CONTACT THE PEOPLE WHO TEXTED ME, since I had no idea who they were. After days and endless runaround I still do not know who texted me and cannot contact them to get my missing info. The manager of the store was useless and rude and the online support was completely inept and unable to even give me an accurate explanation for what was going on. In my opinion this guy should be promptly fired for his negligence, rudeness and lack of concern for his customers. I finally found someone at the call center who would actually escalate the issue to the point where they would at least research WHO I GOT MY CALLS FROM. I am now hoping to someday text them and find out what they had to say to me. Sure BOOST has cheap internet service, but no, it is NOT worth it. This is a class action lawsuit waiting to happen. I personally plan to tweet this every day until it is resolved and maybe I will find a few other people to join my lawsuit against this criminal negligence. Apparently Twitter is the only place to get any customer service any more. read more

Awesome service! Had a SquareTrade claim and replaced my screen. 1st try wasn't what i expected but they checked out my phone and fixed it to satisfaction within an hour and having to deal with shitty ppl who do not know anything about phones. Very professional and overall great experience! read more

Despite not having a sign that states that the retail store is a Fast Repair location-hard to find - the personnel were professional and courteous. They charged me $35 to fix the charging port in my wife's phone, when ATT ( provider) said it could not be fixed, and tried to sell us a new phone. Good deal, great resource. read more

Disappointed and waste of time. Took an IPad here to get the home button fixed. After 1 hour of waiting, was told it couldn't be fixed. So I took it down the street to CCR Computer and Cellphone Repair shop, and they got the home button fixed in 30 minutes for a cheaper price, originally charged by Boost Mobile - Phone Repair Center. read more

Absolutely the worst phone carrier EVER! I could place a call, I would be transferred to an operator to use a credit card or call collect when I had paid $35/month. They do not have a published customer service number. They could not resolve the issue and now they will not unlock the phone I purchased outright so I can take to a carrier that will actually work. This company is part of Sprint and it is a total scam! Don't put up with it, do as I have and file a FCC complaint. read more

Found a charge on my credit card, never used this card at boost mobil or any place in the last two years. Have been trying to contact them with no success, they are part of sprint. They keep giving me numbers too call that go nowhere and then cut you off. I guess that is why criminals use boost mobil. Ya I got the charged dropped through my bank but took hours and now have to shutdown my card and get a new one and contact people linked to this card with my new now. That just sucks so boost and sprint can take a hike and should be charged with wrong doing by the FCC. read more

Good customer service RT. Reliable and fast! Work guaranteed! I recommend this place for all your phones repair needs!

It was a Sunday afternoon when my son dropped and shattered my husband's phone screen. Called around and everyone was already closed. Got lucky when we found this location on yelp! Very professional and super quick! We were in and out in twenty minutes and they included a screen protector free of charge! So nice. We'll definitely come back to upgrade our phones soon. read more

If I could put a negative 5 stars for this company I would. Six days ago someone used my debit card to buy a $843.39 dollar phone from Boost Mobile. The fraudulent person using my card didn't have my correct name or address and Boost still let the charge go through. Not once but they tried 2 times and the only reason it didn't go through a second time is because there were no funds left in the account. Boost did NOTHING to help me. I was the one to call the police and send them to the address where the phone was to be delivered. I was the one to call FedEx and get the delivery stopped and the phone sent back to Boost. They now have their merchandise back and still wont refund MY MONEY!!! I don't even have Boost and believe me...I NEVER will. There customer service is terrible!!! read more

After being a customer for several years, I switched to T-Mobile. It was nearly impossible to get the required account number from Boost to make the switch. The store clerk was very rude when he found out I wanted to change and offered no help, telling me he could not get the account number. I then tried their "customer service" line and was put on hold for several minutes and the call was answered by a non-english as a first language speaker who hung up on me. This happened several times. I spent an entire morning trying to get the needed number and had no success. I finally went back to T-Mobile and they were able to straighten the mess out. I realize T-mobile, Sprint and Boost are the same company, but Boost has 0 credibility after my experience. read more

This is no longer a Boost store. They are listed as a Boost store on the internet, they are a T-Mobile store. On 3/13/18 I needed a battery for my phone, they tried to find me one but did not have the one my phone requires. I asked if they were Boost and they said "not any more". I am giving them 5 stars because they worked hard to see if they had a battery for my phone. read more

If you use Boost Mobile, be prepared for the worst customer service in the business. It's very difficult to communicate with them and it takes hours. There is no security for a lost or stolen phone. The other day, we contacted them about fraudulent activity, and they would not help at all. Someone found an old boost mobile phone and was able to use the previous phone number on the account and charge unlimited everything to an account we thought was closed. The only relief we got was from the credit card company which cancelled the card and is going after BM (that says it all!) for the fraudulent charges. They get one star only because you cannot rate them a zero. read more

This location also does cell phone repairs through fastrepair.com. They advertised that they can fix any broken cell phone screen in 20 min. In reality, it's any iPhone screen. They told me it would cost $80 to fix my LG My Touch Q. Then the lady got on the phone with the technician and then said, well it will cost $100. I said no. As I was walking away she said she's willing to go down to $90 and they would have it ready by noon the next day. She gave me a crappy loaner phone and sent me on my way. When I came back at 1pm the next day, my phone was not ready. She asked me, "Did anyone call you to come pick it up?" I said no one did because she told me to come at noon. She said they didn't get the part in so it wasn't ready. I was pretty mad. I told her that I my phone was also my computer and that I used it for work and cannot use a loaner phone that didn't even text. She then gave me a texting phone but I still couldn't get online. Whatever. I asked for my SD card. She said that she didn't have it and that the technician took it with my phone. I asked her when my phone would be ready and she said, we don't have the part yet, but if we don't get it in someone will call you, otherwise you can come pick it up at noon tomorrow and when it's ready someone will call you. I left the store and found out the loaner phone she gave me wouldn't work without a memory card so I returned to the store to ask for one. Lo and behold, they had my memory card there after all. Why were they holding it hostage? The next day, someone called me to pick up my phone. I came by to pick it up, the place had been broken into. I really wanted badly to negotiate a general experience discount, however, I felt bad they had all their stuff stolen. Although the screen on my phone has been replaced, the screen shorts out all the time now. She said I could come in to get it fixed, but I seriously cannot live through that experience again. read more

I bought a Samsung S9 phone from a Boost store in Toms River, NJ on Hooper Avenue a while back. I was adamant about being able to control the on/off feature for call waiting as it was not in my previous S5 phone, the operating program was not complete. I was assure the S9 had this feature (eg complete operating program). Wrong, not there again. I remember I went back to the store - forget it, no help whatsoever to correct the problem. Call Boost Customer service, BS all around. Are they not customer service, customer are they not there to correct problems? They say its a Samsung problem, call them. Samsung says it a service provider problem call Boost. I say its a Boost problem. For this reason, Boost bought the phones from Samsung, acted as an agent representing the phone when they sold it to me, I gave my money to BOOST and they took it and now they refuse to do anything about it. I tried to explain it this way, if you go to the a grocery store and they sell you a gallon of milk made at the dairy called THE MOO-MOO DAIRY and you get home and the milk is bad, you go back to the grocery store that took your money because they sold the milk. Its a Samsung/Boost problem with the insufficient program, Boost selling Samsung phones was a transaction between the 2 of them, not me. I shouldn't be put in the middle, I'm not here to fix the problems between Boost and Samsung and yes I now remember again that I went to the Boost store about it early on and they were of no help. I said to the Boost sales clerk, maybe I should just get another provider he said well this phone is locked and you can't transfer it to another provider. I AM URGING ANYONE WHO PURCHASED A PHONE (ANY BRAND) FROM BOOST THAT HAS AN INADEQUATE OPERATING PROGRAM OR DEFECTIVE IN ANY WAY AND BOOST WON'T MAKE GOOD ON THEIR END OR DO ANYTHING ABOUT IT, WRITE TO THE ATTORNEY GENERAL OF YOUR STATE AND COPY THE UNITED STATEs ATTORNEY GENERAL AND LET THEM KNOW THAT BOOST IS SELLING BAD PRODUCT AND WON'T DO ANYTHING ABOUT IT. THE POWER OF THE PEN IS LIKE A MIGHTY SWORD. I'll try the store one more time, give them one more chance but, if they don't make good on this, the ball will start rolling to the government to inform them of Boost's rip off practices. Boost bought from Samsung not me, Boost sold what they bought from Samsung and took my money doing it. The phone doesn't have what it's supposed to have, Boost needs to get after Samsung about this not me. Boost has a problem with Samsung selling them bad operating programs in their phones, they shouldn't make their problem the customer's problem. They should be a responsible retailer and stand by what they sell, no matter what the brand is. read more

Broke my iPhone throwing it into the wall.. They did a great job handling the issue and I appreciated the way I was treated... there techs and the lady up front were very nice and courteous ... thnx definitely be back!!!! read more

I have taken the same phone to the twice and they havent failed to screw up. the first time i thook my iphone for a screen repair the guy left the screws that hold the phone in place crooked and this second time my screen had blacked out and they charged me for a screen replacement. its only been 3 days and my phone is already tweaking. BAD. i could barely see what is on the screen bc lines come out as if it is going to black out.. :/ read more

This place sucks balls, they just take your money. My bf paid 200$ to get his home button and his screen for his galaxy s4 fixed and two months later the LCD turned out to be defective. They said that he would have to pay 190 to get it replaced! Wtf! Stupid waste of money. read more

Had my cracked IPhone6 screen fixed here. Got 10$ off for checking in with yelp. They did a good job fixing replacing my screen although the screen got loose after 2-3 weeks. I brought it back and the guy tighten up the screen free of charge. Fast and reliable service! read more

Customer service is non existent. Not everything fits into there useless phone menu boxes. They will not allow customers to speak to a live person. If you have a problem that requires a live a person and not a phone robot voice forget it. read more

I broke my phone the other day and was surprise to see this place open since it was the holiday. Came in and was expecting a rip off estimation but was happily please with the price given. The guy that was helping me was such a good help! I will be back (hopefully not because my phone is broke, "knocking on wood") and would most likely tell people about this place! read more

They went over the top for me in regards to Customer Service and what's even better is that I don't have a contract with them and they still took good care of me. Also no pushy sales people and they also have a great selection of accessories & spare parts if needed for your phone! read more

BEST PLACE TO GET YOUR PHONES REPAIR!! Very professional and affordable and friendly ! Before I left they made sure it worked perfectly and now my iPhone looks like new!! I know I will be back.. Thank you! read more

I have swapped out three screens so far and am about to do #4. My galaxy S4, twice and my girls IPhone 5S. For the Iphone 5S they wrapped it up in 30 min and had the screen in stock. For the first time I did my galaxy, they had to order it and had the screen the next morning. The second time they had it in stock. Just call ahead to confirm. The price is the best in town, literally, I've called every shop and you gotta go to the east side to get the best deals. Phones have been working perfectly, will be using them again! read more

Called the shop and came in got my iphone 6 screen fixed within 15 mins. Would definitely recommended this place. Super nice people. Well priced too read more

Boost sucks! Im on the unlimited plan and my service is still slow. The plus side is that its cheaper than metro, but i would rather pay a little more for better service. Switching back to metro. read more

I need 2 separate cell phone lines. After 2.5 hours talking with people who; a) did not speak clear English, b) could not answer my questions, c) could not think for themselves, d) kept transferring me to the incorrect departments, and e) promised to send me a new sim card to the address with "my phone number" on file, the number which was completely incorrect -- I shifted the number to my Verizon account as a second line, for less money and far better service - IN THE U.S.A. This after talking with Boost Mobile and LG reps. Awful experience and not the first time. These companies are "automation" (including "automating" human beings) at its worst. read more

A Boost store "owner"- Jake Bish- PUT A PURCHASE CONTRACT FOR A PHONE on my account WITHOUT MY KNOWLEDGE OR CONSENT! It was in HIS name, signed by HIM and linked to MY phone number and MY service! He had told me at the store I was paying in FULL for the phone at the time of purchase. (That money paid in store mysteriously NOT accounted for in the "down payment" on said contract either.) He said he was giving me a DEAL because of the trouble I had with my insurance claim replacement phone not working. When I realized what he had done- I contacted him and I reported it to Boost. Boost told me to return the contracted phone to the store and get a second insurance replacement phone activated- all of which I did. They said then the contract would be removed from my account - AND IT NEVER WAS! they claimed the store had to do it and he claimed they did. I have had to pay an extra $8 dollars/month for a phone I don't have for a contract that's NOT even in MY NAME and knowing all of this and possessing the contract- Boost REFUSES to do anything about it even though it is OBVIOUS FRAUD! If I only paid for my service and not the installment, Boost would turn off my phone service. if I tried to leave Boost, they wouldn't let me port my phone number I've had for 20+ years (that every account and person in my life is linked to). Basically this company held my phone number and phone service HOSTAGE for the past year. I filed so MANY escalations yet Boost refuses to do anything because the store owner linked my legitimate debit card to the fraudulent contract and I made payments on my account with that card. I paid $185 dollars in all JUST TO keep my number & LEAVE THEM. Even though I explained repeatedly that they shut off my service every time I didn't pay the installment amount- A boost supervisor actually had the NERVE to tell me "I always had CHOICE- I didn't HAVE to pay for the phone"- "I CHOSE to". They now tell me I will need to file dispute with my bank from where my payments were made from. I will also be contacting the Attorney General. Literally the MOST insane thing I have EVER been through with a company. read more

1st time here, thanks for the great, friendly service. I came back in the hour and a half they estimated and it was done and good as new.

Liars, they have very bad service, you never can reach customer service because they have program the automatic system to do not be reach. The hot spot doesn't have service, practicaly, if you go a boost movile shop, they don't going to help you at all, if you didn't purchase the phone with them. If you can arrive to speack with someone, going throug hell figthing with the automatize service, then, you going to speack with an employee from Philipinas, your voice going to overlap theirs and they dont going to understand you, and appologize many many times and make you repeat things, over and over again, until you are exhausted because of their "attention deficit desorder" or lower I.Q.. read more