I called Phone Hut Repair on Jan. 23rd and got a quote of $320 to repair my phones broken front…read morescreen and back glass. I asked if I could be provided a quote via text or email so I could provide the quote to my insurance for approval and they said yes I'll text it to you...I did not receive any text. The next day Jan. 24th I went in person and apparently he remembered my device and said he sent me a text I mentioned I did not receive anything. He took my name and phone number and stated I'll send you a text with the quote in 15 minutes. Yet again I have not received any quote so I'm unable to provide my insurance with it and continue my claim. The repair cost would have been paid out of my pocket and I would have been reimbursed. They would not have to deal with my insurance so I'm not sure why they lied to me twice and didn't want to provide a quote. Oh well taking my business elsewhere.

Raj is fantastic guy and super friendly, gave a fair price to my phone repair & fixed it very…read moreprofessionally. Thank you! Very recommend

This review is long overdue, but Serkan is a wizard! My son's laptop wouldn't charge anymore due to…read morea loose USB-C port. He repaired it but it failed once again. He graciously took it back after finding out it was a faulty replacement part and its been working flawlessly ever since! My Samsung ZFlip 5 foldable screen also took a crap at the same time, and Serkan was well aware of the problem as a common issue, so he was able to replace it with a new screen, which was very costly. Very happy with his work and his customer service. His prices are very reasonable as well. I wouldn't hesitate to recommend him if you're in the South Bay and need one of your devices repaired! Parking is tricky. Just FYI.

Thank you Serkan for the best quote and the quick service of my PlayStation 5 HDMI port…read morereplacement. Now the image output issue from cable tripping resolved!

My mom bought a new phone today and wanted me to transfer all of her data to the new phone. I was…read moreable to transfer her data but not activate the phone because her old phone used a sim card but the iPhone 16 she bought uses an e-Sim. I looked up the closest Metro store and decided to drive there so that I could activate her phone. Abdul was able to help activate my mom's phone and I am truly grateful. He was friendly and attentive. This location doubles as a water store. You can activate, buy or pay for your phone bill and get water. Will definitely be back if ever my mom needs help in the future.

I needed to replace my smartphone which had stopped working…read more Joseph was very helpful and efficient finding me a replacement phone that matched the features of my original phone and was an economical choice. I have used this store for many of my phones, but I was especially happy with this helpful and prompt replacement of my phone. I noticed that the staff were helping another customer with questions about configuring their phone.

Talk about being ungrateful, rude and getting mad at the other half for wanting to get me a phone…read morecase, from Mobile Plus, hehe. I was busy shopping at the Grand Century Mall for Asian products and my other half sends me a text to come to Mobile Plus, I didn't reply because I didn't need a phone case, was waiting for the one I ordered on Amazon one. hehe. Now I am very grateful, (sorry to my other half) I found a very nice phone case for only $9.99, for my new Iphone 17 plus, also camera protector, and Iphone watch band. The staff was super awesome and nice to even change them for me. What a nice suprise to visit Mobile Plus. Mobile Plus got huge selections of accessories for your electronic device, they get pretty busy! They do repairs also, I think they take phone payments as I saw a customer paying for cell phone bill, and also they sale used unlocked Iphones. Located at the Grand Century Mall, the business is a Gem. I am super happy that I got all of this, at a shop I did not plan on visiting and super cheap too. I need to protect my IPhone, what a relief.

Very disappointed with this SCAM cell phone seller. We bought a phone and asked several times if…read moreit's unlocked for all carriers. The employee ensures it does. We ended up returning the phone because our sim is not working. He then tells me, it doesn't work on Walmart SIM cards. Then charges a FEE for return. Bad business

Fixed my cracked screen in less than 15 minutes. It looks great and at a very reasonable price too…read more Highly recommended

The repair was easy to schedule, they price matched, and the repair was done in a timely manner…read more Excellent job!

I've been a Verizon customer for almost 10 years and have visited many Verizon stores in San Jose…read moreover the years. Today my wife and I came to the Verizon store at 1150 S King Rd #10 to upgrade her phone. We only waited about 10 minutes before Jonathan helped us. He is a very young employee, but I was truly impressed by his professionalism, knowledge, and dedication. He explained everything clearly and made sure we received the best promotion available. Jonathan even skipped his lunch break to help us and make sure everything was perfect. In my 10 years with Verizon, this was one of the best customer service experiences I've ever had. Thank you Jonathan for the excellent 5-star service! Toan Pham

Tremendous service today. My newly-acquired iPhone 17 had malfunctioned during the activation…read moreprocess. The phone could neither make nor receive calls, so I scheduled an in-srore appointment at the King Rd. location. The technician listened to my explanation of what was wrong and knew immediately how to solve the problem. She worked through the solution methodi and professionally. In about 30 minutes my phone was fulky operational. i couldnt be more pleased with the support.

Terrible customer service. Michael the store associate was so rude from the get go. He had so much…read moreattitude for absolutely no reason. Just from talking to Michael, we don't even want to buy a phone from you guys anymore. We will take our business elsewhere. Hire better people. Do better.

Better customer service. I walked in around 330pm on Sat…read more12/6. When signed in, the computer said there were 2 people ahead of me. I sat and waited almost 1 hour. There were 4 employees in the store. One was with a family of 4. One lady not with any customer. One was standing looking out like he was waiting for someone. One just finished with a couple the quickly went to the back. I and another family sat and waited. After about 1 hour i got fed up and left. Then the guy standing offered to "get someone for me". I dont mind waiting if they were busy, but they didnt look busy. May be this was reason they got several 1 star ratings.

I've been in the Market for a New IPhone…read more So I happen to be in the neighborhood so I stopped by . I Browsed their Large Collection of iPhone's !!! I also shopped around their different Plans !! The Sales Representatives were Friendly and Helpful. For These Reasons. They are a Baller On A Budget Approved Establishment!!! I keep my Pimp Hand Strong!!!

Went in this morning this kid name Sam he's new made it fast and easy got me In an out of their…read more good service for sure!

The screen of my Samsung note 10 broke and I reached out to several providers on yelp…read more This providers answered in no time and sent the qoutes for the screen repair. I dropped my phone and got it back in 45 mins with a brand new screen. The service was super fast and price affordable. I would highly recommend this place for cell phone repairs.

Responsive, quick and did a great job. Didn't hurt that he also had the best rate for anyone I…read morecontacted.