Went in tmobile, worked with Cory ,had me in and out the door 29min ,thanks so much for good…read moreservice and well knowledge. I enjoyed my experience

Located in a safe part of town in a strip mall, this Tmobile store is very clean with all the…read moreupdated phones and accessories. Although the place looks sparce, in that I would think they would have more to sell? Anyways just an observation. That said I would carefully consider using this store as I had two small but relatively bad experiences. First, I had the lens cap on both of my cameras come off and the fold won't unfold all the way. Finally the screen has dead spots. I called customer care and reported my issue. Since I have TEP - Total Equipment Protection (read the TOTAL part again) the contract I signed was no questions asked replacement. Customer care said they'd ship my device to the store and I could pick it up. That night 1 hour before they closed, I called the store to see what I needed to do. She wasn't exactly happy I was calling. Then informed me "well you can't bring it in now, we're closing in an hour." I couldn't even get the sentence out before she was making it clear that they couldn't do it now. After she released her hot air, I said they have to ship it first. Then she was happy, b/c I guess it meant I wouldn't be coming in on her shift in the future. When my phone finally arrived I dropped by to pick it up. The two people were helping one customer. What I mean is one person was helping a customer and the other was leaning on the counter. After they finally addressed me I said, "You guys have a phone for me to pick up and trade in." The guy looked pissed and said he can't do that. I showed him the text that proved the point. He wasn't happy. Then he inspected the phone and said it looked dropped, I said, that's not the issue! Anyways the whole attitude at the store, Tmobiles lying of swapping devices that I pay for each month to protect me from and the total Tmobile mentality sucked. I'm not going to tell anyone what carrier to use, but I'm switching with the Fold 8 comes out. Next, I will never EVER step foot in that store again. I used to be in retail ages ago and there's something to be said about quality customer service.

I went to get a warranty replacement for the screen protector on my cellular phone. I found the…read moreprocess easy and the transaction straightforward. The space was small but neat. The employee assisted me promptly ensuring my issue was resolved.

The gentleman at this establishment is point on. I went to the store In Beaufort and the part…read morewasn't in. They called the Summerville store and they had the part. .!!!! The guy's was very Quick and Efficient. You have a New Loyal Customer Meeeeeeeee

Huge dude at the front has a horrible ego problem. Poor guy doesn't realize he's just another…read moreemployee. Everyone else is super nice and helpful!

I only come to this Verizon Store Location because of the excellent customer service I receive from…read moreLamar!! He is the best Verizon Rep hands down!! I have only seen Lamar for about 14 years straight! Great Job Lamar! This location gets 5 Stars because of Lamar!

Avoid this Azalea Square location at all costs. Just like the other local stores, they have zero…read morephone inventory for existing customers, but the behavior of the staff here is truly bottom-tier. I sat and watched a staff member treat a customer with total disgust. She handed a young male employee her phone for help, and he looked at it and handled it like the device was "dirty," making her feel small in front of the whole store. To make matters worse, he then started a loud, heated argument with the person on the other end of the phone while standing right in front of customers. The level of rudeness and disrespect at this store is shocking. They don't care about your problems; they only care about making a quick sale. If you aren't a brand-new customer putting money in their pockets, they treat you like a nuisance. Save yourself the headache and go anywhere else. This team needs a complete overhaul or some serious training on basic human decency!

Incredibly rude and unhelpful staff who don't even pretend to try to help…read more Me and my wife walked up to try and resolve an account issue with T-Mobile.. there were two guys out front smoking, the asked what we needed help with and my wife began explaining what was going on and what the rep on the phone told us to do, etc.. They didn't even let her finish, one of them interrupted her mid explanation to say "oh no we can't do that here". She tried to respond that the rep told her any physical store should be able to pull up the account and see the issue... and they interrupted her again to say no we can't help. This proceeded a few more times, them not even letting her finish a sentence before cutting her off to once again say how they couldn't help. These two guys clearly didn't wanna be at work that day and had zero intention of trying to help us. They wouldn't even put down their cigarettes to go inside and pull up her account and read the notes left in it by the T-Mobile rep she spoke with on the phone. They never even let her finish explaining what was going on before interrupting her to list every excuse under the sun why they wouldn't even try to help fix our issue. Unbelievably unprofessional and even on just a basic human decently level a horrible experience. Do not go to this location if you want any sort of customer service or even just basic respect.

I had a gift certificate to spend, and wanted to upgrade my charger selection (you can never have…read moreenough chargers). I found the selection modest, but there was some value to be had. I filled my need with something cheap. I'm a tad skeptical that it will last, but it made sense for me at the time. Weirdly, this location did not have any identifiable checkout line, and I was sent to the customer service desk to actually make a purchase by a group of employees who just kind of seemed to be sitting around. It was a bit of an odd experience.

The new AIAgent is terrible. So painful, it hangs up on you. Don't buy the Best Buy stock. It is…read moresure to tank with this level of support.

Metro by T-Mobile on Old Trolley Road in Summerville is a great place to get cell phones and mobile…read moreservice for a good value. The staff here is very helpful and knowledgeable at getting you set up with everything that you need quickly and effectively. Good experience shopping here.

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We have had spectrum internet and TV app with streaming for four years. The internet signal is…read morestrong and fast and rarely flickers. The TV app does occasionally glitch but nothing major. This week we noticed that a buried cable line came up to the service. Spectrum came out immediately, even though there was no disruption of service. And, even though it was NOT their cable, the technician re-buried the line and checked over our service.

They do not care for the customers they've had for year. New customers are paying $50 for 500 Mpbs…read morewhile I am paying $90 for 400. Its not even good service, a squirrel could fart on a power line and it would go out

Made an online appointment through their site for an iphone screen replacement for last Friday…read moremorning at 10:30. I received a text back confirming that they "had the screen" and quoted the price. When I arrived and verified with "Nate" that I was there for the scheduled appointment, I was told that "oh no, the techs don't get in UNTIL 11:30 to do the repair". I'm sorry, what?? What type of business schedules a repair for an hour before their employee arrives. Needless to say I was not waiting around for a solid hour and then likely another hour for the tech to actually show up for his job and do the repair. Additionally, Nate didn't really see the problem with this at all and barely apologized.

Reasonably priced and quick-working. The hdmi port in my ps5 broke and they repaired it and had it…read moreback to me in 5 hours. Thanks for the help

In May, I became an At&t member and signed up for a new cell phone plan with Jamie in store. Upon…read moresigning up, Jamie stated that if I purchased a new phone, I would receive a Visa Gift Card which was one of the driving factors for me to join. Jamie assured me that I would receive an email within the next month or upcoming billing cycles asking me to activate and confirm my reward. (On a separate note, while working with Jamie, another customer came up to me and stated Jamie had taken a picture of me. While I cannot confirm this happened and did not confront Jamie about it, still strange eh?) In July, I came into the store again and spoke with Jamie stating I had not received any emails regarding the visa gift card reward. Jamie stated to wait until another bill cycle passed and that if I did not hear anything by then, to come back into the store and that the incident would be escalated. At the end of July, I came into the store again and spoke with Samantha. Samantha had suggested via text message that I contact the sales promotions team. The sales promotion team stated they could not help me as more than 60 days had passed and I was no longer eligible for promotions. Samantha stated that the Assistant Store Manager John Aaron, would follow up with me. Nope, kiddos, he did not. Oh yeah and Samantha, she ghosted me via text as well. In August, I went into the store again and talked with John (not the assistant store manager) and Jamie. John told me that he would have to forward the information to the Assistant Store Manager, John Aaron to resolve this matter and that John would follow up. I also sent an email to John. John didn't respond, shocking I know. In September, I finally had to contact the corporate office because this team simply ignored me and dismissed me. Stay away from this place like the plague. This staff has deplorable customer service and the Assistant Store Manager, John Aaron needs to be removed from his position like I informed corporate.

I have never experienced worse customer service from a manager than I did with Stan. He was…read moreshockingly unprofessional, dismissive, and completely unwilling to help resolve an issue that originated from his store. Last month, a store representative helped us upgrade our phones. She appeared to be new and unsure of the process. She never informed us how to return our trade-in devices and told us we'd receive an email with instructions--which never came. We also never received a return box or shipping label. When we returned to the store to resolve the issue, we were told we had to call the loyalty department because it was now past the 30-day return window which we were never made aware of. After 20 minutes on the phone, the rep said the store needed to note the account because the error was made there. Stan, who was sitting at an empty table the entire time, did nothing. Even after my wife specifically asked to speak with a manager, he refused to help. When he was finally asked again to assist, he rolled his eyes, crossed his arms, and flat-out said he would not note the account or accept the trade-ins--even though the mistake originated with his staff. He was extremely rude and even told my wife, "You should've known better," referencing her previous work with Verizon. For context, she worked on government and corporate accounts--not retail--and every trade-in we've done before came with a return box and label automatically. To make matters worse, the original rep added several services to our new plan that we never approved, increasing our monthly bill without consent. Due to the complete lack of accountability from Stan and his poorly trained team, we are now out $1,800. We will be terminating our contracts and going back to Verizon, where we were treated with professionalism and respect.

Horrible customer service. Not the first time this has happened at this location. The employees are…read moreonly friendly with each other and act as though customers are an annoyance. Never seen a T- Mobile store like this one. Will never go back there for anything. Will keep going to COSTCO where there are many employees for Sprint and always friendly and helpful. Don't waste your time going to the Dorchester Road one. Pitiful service.

Terrible staff!! They have you wait forever when they have more staff than customers..once they…read morehave your business their customer service goes to a 0/10! Once my phones are paid for I will be closing my account of more than 20 years!!!