I stopped in to inquire about internet/cable packages and to see if they offered coverage in my…read morearea. After waiting a couple of minutes Joe offered to look up my address and advised they don't offer coverage, he was professional but not overly friendly. The store was very neat and there was a kiosk at the entrance that customers can utilize to check in and request assistance. I noticed many offers and deals being advertised as well. Parking out front.

Amazingly slow, sooooo slow. Not enough customer services reps on site, and those that were looked…read moredefeated. Took the 'new' modem home, spent 4 hours on phone with service, to be transferred between 6 techs, to be finally told by support I would have to return it for a replacement. This will be 6 hours of my life that I will never get back. The customer service was very good and understanding, even jokingly asked if I wanted to switch phone service and we both laughed.

The staff here were friendly and helpful. The mark downs are for the company that claims they have…read morethe best service for internet, cable, and phone. Find it really sad that their best package only consist of 60mb down and 5 up when other companies are hitting the 100mb down and atleast 10mb up within the same price range. Plus a 200 hundred dollar charge to get a 100mb download package is pretty low. If you are afforded the opportunity to choose between other companies vs Spectrum avoid Spectrum.

We recently cancelled our service. After a month we received a bill for the following month. We…read morecalled them and of course they had no record of the call to cancel. We asked for our payment back, they refused to return it. They told us we had to take the equipment we had to the Spectrum store to turn it in. I went to the store on Main Street in Summerville, SC this morning (6/17) around 11 AM. I signed in (Rich M) and waited. They had two people working with two customers. During the time I was there 3 additional customers came in and signed in. At 11:25 AM the two spectrum people were still working on the same customers that were there went I came in. I waited another 5 minutes and one of the spectrum people finished with the customer he had. Then he got up and left the room. I was completely frustrated at this point, so I left. I still have the equipment and am trying to figure out how to return it. We left spectrum initially because of poor service. We lost internet service 2 to 3 times a month. I highly recommend that anyone wanting to get internet service go elsewhere. These people are incompetent and do not care about customers.

Rigamaroles, I went thinking it would be beneficial but I see nothing has changed with this…read moreprovider. The price of a 17 is the same everywhere so maybe they don't need a new customer so let's just stay the way we are. No desire to help and gain a new customer, maybe it was a long day so why not take a part time job Au revoir verizon, will stay with my current provider

Huge dude at the front has a horrible ego problem. Poor guy doesn't realize he's just another…read moreemployee. Everyone else is super nice and helpful!

Metro by T-Mobile on Old Trolley Road in Summerville is a great place to get cell phones and mobile…read moreservice for a good value. The staff here is very helpful and knowledgeable at getting you set up with everything that you need quickly and effectively. Good experience shopping here.

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This cable service is terrible. We constantly have to reboot our smart TV because the sound goes in…read moreand out or the picture goes in and out and that takes 20 minutes. Many channels we can't even watch because the sound goes out every few words. Plus they are so expensive. NEVER had trouble with Time Warner plus it was half the price. Update-Service finally improved and we have not had to reboot for a couple of months nor has the sound gone out. Plus we negotiated to lower our monthly bill although we had to agree to a contract to accomplish this. We cancelled our cable and only have internet now.

WOW! customer service (if you can call it that) has been HORRIBLE since day one. To begin with,…read morethey sold us our VoIP phones based on the promise we could use them anywhere. But when it came time for service, they would only service them at our office location and refused to send us a new $50 phone. Most recently, my phone stopped working and I spent 2 hours on the phone with WOW! technicians only to be told I would have to bring the phone into my office to have them fix it. When they did, they found out it was not the phone at all but a "backend problem" with their system. So I have not had a phone for 6 DAYS because of their own problem after they wasted TWO HOURS of my time. I am DONE with WOW! and will be terminating our contract as soon as it is possible to do so. I would NEVER do business with these people again.

Cable company popping up around the area. Currently just Daniel Island, Moncks corner, and selected…read moreSummerville locations. Prices? If you have a new neighborhood, not much you can do until your HOA can have a vote. In my opinion, Home Telco's value for high-speed bandwidth for the money is very poor. Pricing in this industry is always partially-fixed like gas stations on a major intersection, so you're really just looking at service as the differentiator. Tech guys are very nice and conscientious. That is a big plus. Phone support is based out of Moncks Corner, and hit-or-miss. 1 of 4 calls is handled well. The other 3 phone reps act like they've never heard of the services they provide. It would be comical if I didn't work out of my house and depend on Internet reliability. Website tech support? Your grandmother's blog is better than their website. What, your grandmother doesn't have a blog? It's still better than their website. (edit: maybe they read my review because they re-did the website. My Grandma is still talking smack because it's still awful) These guys seem to be getting all new neighborhoods so you don't have to worry about it. Knology was always pretty good when I had them.

The Internet never works properly. Can't load videos on the phone. TV streaming services freeze…read moreconstantly. When attempting to game I constantly get kicked from servers and logged out of PlayStation Network. The internet issues couldn't all be listed. and they are the only provider in my area. my last house I paid $20 less a month for ten times the internet.

Issues with streaming finally addressed, and with excellent followup. It's unfortunate that I had…read moreto file 3 tickets, and submit a community survey before this issue was addressed, but once they started acting on it, it was quickly and professionally resolved. Here's the lesson for providers: some of your customers actually have a clue (30+ years in network management). Don't assume they are rubes and that when they tell you it is NOT the in-house equipment but an upstream problem, just listen and investigate. It's infuriating to have to spend hours getting someone to listen. Again, my thanks to the tech and supervisor who did finally listen, investigate and fix the problem impacting many people in our community.

First, I will say that the customer service and techs do their jobs well, and I do not have any…read moreissues with them. So they get 4 stars. BUT... the internet service is horrible! -2 stars! In my opinion, this is what is most important! When you pay for 2 Gbps speeds and the best I can get is 850 Mbps, and I am directly plugged in with CAT-6! I want to call Spectrum! I should get what I pay for. My Firestick and other handhelds are always buffering. I have called them, and they say it is working as designed. Well, I used to have Spectrum. They are Fast! Very Fast! Bottom line is that you don't get what you pay for. Please do better, Home Telecom!

I called Verizon to switch to FIOS. I was VERY LUCKY to get connected to a wonderful young woman…read more... Corinne....a former New Yorker, now at the South Carolina office. Let me say this: she was AMAZING!!! I had just gotten off the phone with my current provider: ALTICE. [ Now, let me say this: I had been with Cablevision of NJ when cable was brand new. Then it became Optimum. Still no complaints. The price kept edging up higher and higher, but the customer service was nonpareil.... just tops! Then... along came ALTICE! I had to jump through hoops to switch over from Optimum to Altice (which was advertised as something "magical"). Believe me.... pixelation and freezing, no rewind, no instructions... those were bad enough; but then.... I got my bill!!! My monthly bill jumped an additonal $45 because I had switched to Alice! PLUS a CHARGE for installation (THAT was another fiasco!).] Now, feeling betrayed by a company I had been with for 40+years, I phoned FIOS. Lucky me! I got Corinne! Charming... gracious... she listened to my mini-tirade regarding Optimum. She asked me exactly why I was unhappy with Altice. What makes you feel better than another person willing to hear your complaints? And offer to help you find a better deal? Less money. More options. More features. But best of all, Corinne didn't press me... or rush me. We chatted. She wanted to know what I actually needed. What I actually wanted. Aha! The customer service that Optimum used to offer before Altice bought them out! Remember that old saying: "the customer is always right"? It means that how a company treats its customers makes the difference between keeping a customeAand losing one. Altice is clueless. My first call to ask about the $45 rise in my bill was taken by a "menu voice" which informed me that the price I saw was the right price, and the ONLY price that the service people would see, so... it disconnected me!! Yeah... REALLY! REALLY??? Pull that kind of stunt on a New Yorker???? Yeah..sure...like I'm going to accept that silliness!!??!! But LUCKY ME!! When I got Corinne she was just what I needed. If any of you are LUCKY ENOUGH to get Miss Corinne, well....HOORAY FOR YOU! She's not only professional, she's also sweet .... charming....HUMAN!!! Not to mention a joy to talk to!!! After spending all those years (40+) with Otimum/Cablevision/Cablevision of NJ.... I was jumping ship... trying something different.... and finding an amazoningly enjoyable person to help me You made an important decision EASY! MY MANY THANKS TO YOU, MY DEAR!

Second bad experience I've had at this location. Guy with the long dreads is absolutely rude…read more Didn't want to help, didn't want look at my phone that was having issues, he just kept talking over me! I will be looking into switching services. I'm not sure if they have a new manager or what's going on, but someone needs to pay attention to this store.

I struggled a but at the outset whether to give Dish all the stars. The truth is I have problems…read morewith the service. BUT, I have problems with the service because of where I live and I have DISH because of where I live- in a cable dessert. The issue isn't that I would have cable TV instead of satellite. The issue is that I would have cable INTERNET instead of satellite. If I had cable internet I would stream all my TV content, maybe use an antenna for local stations, and I wouldn't have a "TV service Provider" per se. Hello 21st century. We have satellite internet (through HughesNet, which I previously reviewed). The signal I get isn't reliable enough to stream video content, so we have to have a TV Service Provider if we want more than just local TV with an antenna. Compared to other TV Service providers I have had, DISH is far and above the best in terms of customer service. They are prompt and professional and communicate extremely well. They are easy to reach on the phone, by email, or online and the people they send to our home are knowledgeable, efficient, and very personable. It can't be easy to have a job going into the home of customers having problems and they do it very well. Today I had a repair at my home (the repair was for HughesNet which contracts out DISH for at least some of their in home repairs for customers like us who have both)- I scheduled it to be between 8 and 12. I received a call and a text message from the service person (Bobby) at 7:45 that he would be here between 8 and 8:15 and he was here as advertised. He was great and easily fixed our (HughesNet) problem.

I requested an equipment up grade and had a scheduled appointment on September 29, 2026 between the…read morehours of 8:00 AM-12:00 PM. I waited for the technician until 12:15 PM. He was a no show and neither did I receive a text, call or email. I left my home after the 12:00 hour I left my home for a prescheduled appointment. To my surprise, I received a voice message at 12:24 PM from (839-253-8259. It was the Dish Network Technician informing me that he will be at my house between 10:30 and 10:45 AM. I called and complaint that the technician lied about this arrival time and informed them that I was keeping the voice mail. I received an apology and a new date. Well, October 6, 2026 from 8:00 AM-12:00 noon. I wrote it on my wall calendar and placed it on my telephone calendar. Well on that day I checked my phone calendar and noticed the time was changed from 8:00 AM-12:00 noon to 10:00 AM-2:00 PM. I immediately checked my wall calendar which had the original time. I connected Dish Network and the automatic recording system informed me that I did not have an appointment scheduled for that day. IK spoke with a representative and informed her of the illegal hacking into my telephone and the system stating that I did not have an appointment. She attempted to justify the issue and I cancelled the upgrade. Well, that's not all, today October 13, 2026 I received a text informing me that my September 29, 2026 appointment was cancelled. Go figure, you can't make these things up . First of all today is October 13, 2026, 14 days after the fact and secondly, it wasn't cancelled the TECHNICIAN WAS A "NO SHOW." Yes, I'm calling Dish Customer service to let them know they can't cover this up because I still have the voicemail with the date and time of the call and the time he said he will arrive.

Super fast, friendly service for a great price. Had my phone back looking brand new in 20 minutes…read more Highly recommend!!

Love the place. First time I stopped by Cellairis because the protect screen on my phone had…read morecracked from my kids. After all, I always go Cellairis for phones or iPad accessories. I trust their service, and they give me options if I am looking for something particularly. If you pay cash, they will wave the tax part for you.