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Summerville, SC

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Metro by T-Mobile

5.0 (1 review)
Open • 10:00 am - 8:00 pm

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5 years ago

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T-Mobile

T-Mobile

(17 reviews)

Located in a safe part of town in a strip mall, this Tmobile store is very clean with all the…read moreupdated phones and accessories. Although the place looks sparce, in that I would think they would have more to sell? Anyways just an observation. That said I would carefully consider using this store as I had two small but relatively bad experiences. First, I had the lens cap on both of my cameras come off and the fold won't unfold all the way. Finally the screen has dead spots. I called customer care and reported my issue. Since I have TEP - Total Equipment Protection (read the TOTAL part again) the contract I signed was no questions asked replacement. Customer care said they'd ship my device to the store and I could pick it up. That night 1 hour before they closed, I called the store to see what I needed to do. She wasn't exactly happy I was calling. Then informed me "well you can't bring it in now, we're closing in an hour." I couldn't even get the sentence out before she was making it clear that they couldn't do it now. After she released her hot air, I said they have to ship it first. Then she was happy, b/c I guess it meant I wouldn't be coming in on her shift in the future. When my phone finally arrived I dropped by to pick it up. The two people were helping one customer. What I mean is one person was helping a customer and the other was leaning on the counter. After they finally addressed me I said, "You guys have a phone for me to pick up and trade in." The guy looked pissed and said he can't do that. I showed him the text that proved the point. He wasn't happy. Then he inspected the phone and said it looked dropped, I said, that's not the issue! Anyways the whole attitude at the store, Tmobiles lying of swapping devices that I pay for each month to protect me from and the total Tmobile mentality sucked. I'm not going to tell anyone what carrier to use, but I'm switching with the Fold 8 comes out. Next, I will never EVER step foot in that store again. I used to be in retail ages ago and there's something to be said about quality customer service.

B U Y E R B E W A R E !!!! This store is shady. I am now told I AM IN DEBT FOR OVER $600 AND IT…read moreWAS ALL WITHOUT MY KNOWLEDGE. IF anyone in this store tells you the sky is blue you had better check because you can't believe a thing they say. SEPT 1st I was told that if I turned in my Iphone 12 I would get a free Iphone 16 basic. My old Iphone 12 was glitching badly and I had all my business contacts on it. I needed to either buy an affordable phone online or go for their free phone. So I asked M "the rep" at the store, three different times, "Are you sure this Iphone 16 is free?". His response was, "Yes as long as you turn in your Iphone 12 when you get a "kit" in the mail". I TRANSFERED ALL MY IPHONE 12 INFO ONTO THE NEW IPHONE16. Three weeks later I still do not have my "kit in the mail" to return the 12 so today I go back in the store to let them know for the 3rd time I do not have my return kit and I find out THERE WAS NO FREE IPHONE 16 PROMOTION. According to the store manager I am only credited $150 credit for my 12 even when I do turn it in and I do not receive full price of the Iphone 16. By the way it took 4 trips to this store asking where my return kit was before I was told my Iphone 16 would not be free and I would be billed for it the next 2 years. The store manager called me about the return kit problem and when I complained about what happened she hung up on me. :(

Verizon

Verizon

(11 reviews)

After going to the Verizon at Tanger and them being out of iPhone 13 minis, I was going to lunch in…read moreWest Ashley and stopped at the Verizon corporate store. There was a ton of people sitting around and a guy told me they were all waiting and the wait was over an hour. Not for me Jack! I turned around and walked right out. After a few hours passed I remembered there was this Verizon location right up D Road. Duh Rebecca!!!! I walked in and there were three employees and one customer. Perfect ratio! I can't remember his name, let's say Kyle. Kyle was very knowledgeable and able to go right to the back and get me an iPhone 13 mini, case and screen protector. He had forgotten to do the reimbursement for sending my perfectly good iPhone 8 to be refurbished, so I told him not to bother I'd just keep it. I had been there for an hour already and there was NCAA basketball games being missed. PRO TIP - before leaving the store with a new phone make sure you can make and receive text and make and receive phone calls. I asked him to call my phone and nothing happened. He then said it was bc of the 5G SIM card in the new phone and took my SIM card out of my phone I came in with to get the new one to work. Weird. But I was then glad my phone wasn't being shipped off to TX without being able to make and receive calls on my new phone!! All in all an easy experience and I'm happy with the great new camera on the phone. Can't you tell the difference in my food pics?!?!?!

This Verizon Store on Dorchester Road is in a great location. This store is very clean. Today…read moreBrittany was our sales associate. Brittany was very thorough to look through all the promotions to get the best deal. Thank you Brittany!! Easy 5 Stars !!

Metro by T-Mobile - mobilephones - Updated October 2026

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