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    SmartPhone Medic

    4.3 (38 reviews)
    Closed 9:00 am - 6:00 pm

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    Response time

    2 hours

    Response rate

    100%

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    My cracked screen protector, despite the fact that I haven't dropped my phone.
    Lisa N.

    Took my phone here on Saturday, September 9th, to replace a cracked screen. I dropped my phone off and went to run other errands. My phone was ready sooner than they had quoted me which was nice. The screen protector was a little off-center and not completely sealed around one edge and now my home button makes a really loud clicking noise when I use it. None of these things are a big deal. During the week I'm scrolling through my Facebook and notice that I've been getting updates from a Donald Trump page, a page which I know I've never "liked" because I keep politics off of Facebook. I brush it off and unlike the page, thinking maybe I liked it inadvertently. Today I'm going through my Facebook search history and I see that on September 9th there were a bunch of searches for different Donald Trump pages such as "Donald Trump innocent" and "President Donald Trump." I asked my husband if he had liked a bunch of Donald Trump pages just to mess with me and he said no. My husband reminded me that I had taken my phone into SmartPhone Medic that day. Bottom Line Up Front: whoever the tech was that worked on my phone went through my social media and who knows what else on my phone. That's a violation of my privacy and I'm sure it's not the first time that it's happened. If I violated privacy like this in my job I would be fired. If you value your privacy, don't come here. October 10, 2017 update: the manager and I have been working to try to figure out how to prove what happened with my Facebook account. I had already deleted my search history and unliked the Donald Trump pages, so we can't look at the activity log to see exactly when the pages were liked. I've sent a couple of messages to Facebook asking for help, but so far they haven't replied. I am very displeased with the screen protector that I paid extra for. It chipped and I now have a huge crack in the screen protector, despite the fact that I haven't dropped my phone. The only thing that is damaged is the screen protector and not my phone. If I had dropped my phone, there would be damage to my phone as well as the protector based on where the damage started.

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    2 years ago

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    3 years ago

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    3 years ago

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    Demetril O.

    Helpful 1
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    3 years ago

    Purchased a refurbished phone, great experience and great customer service!

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    Demetril O.

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    3 years ago

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    3 years ago

    Excellent service. I take all Devices there, and they are always so nice! Once they didn't even charge me.

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    9 years ago

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    3 years ago

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    8 years ago

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    Demetril O.

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    10 years ago

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    13 years ago

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    7 years ago

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    8 years ago

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    9 years ago

    Pretty pricy but fixed a crack in my phone in less than 60 minutes! I would definitely go again!

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    12 years ago

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    15 years ago

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    14 years ago

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    Demetril O.

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    13 years ago

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    12 years ago

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    9 years ago

    They have a very qualified staff and they have great customer service, I am definatly using these guys again!!

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    Demetril O.

    Thank you J.

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    13 years ago

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    12 years ago

    Friendly and prompt service. I had one issue which they immediately addressed, with a smile.

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    11 years ago

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    9 years ago

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    Demetril O.

    Thank you Julia, glad we could help.

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    11 years ago

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    11 years ago

    The only repair shop I recommend in Columbia. Great parts, warranty, and customer service is top notch. Very reasonable in price too

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    9 years ago

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    Demetril O.

    Thank you for the review Anton.

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    11 years ago

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    11 years ago

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    Demetril O.

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    11 years ago

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    11 years ago

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    12 years ago

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    11 years ago

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    12 years ago

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    10 years ago

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    10 years ago

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    12 years ago

    In and out under an hour, new screen on iPhone 5... New case and screen protector. Great customer service.

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    9 years ago

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    Ask the Community - SmartPhone Medic

    Review Highlights - SmartPhone Medic

    Robbie was very helpful and explained a new screen was needed.

    Mentioned in 2 reviews

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    SmartPhone Medic - electronicsrepair - Updated May 2026

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