We had such a wonderful experience this past week, and it is all thanks to Dane. Our grandma had…read morelost her phone and was having a rough time replacing it. Dane helped us throughout the whole process, brightening our day and making a difficult situation easy as pie. We even received a Metro Umbrella and Tortilla warmer. We love Dane. In Dane we trust. Dane deserves a raise. Thank you so much!

My wife and I have been Metro PCS customers for over a decade and have had various in store…read moreexperiences. My android phone that I've had for quite a few years was not holding a charge very well any more and wouldn't run some of the apps I wanted to run. When my wife needed a new phone I turned to Yelp to find a Metro PCS store with good reviews, which wasn't easy to find. Although we live in rural Washington State we will go where ever necessary for quality products or services. So I went to this store and told Fernando that I needed a new phone and that I needed one with plenty on memory and a good camera because as a machinist I use one all of the time when working on equipment to help me remember how thing go back together and that there is a high potential for it to be dropped on concrete. He helped me pick out a phone and case. I asked him to put a screen protector on the phone and he didn't have a tempered glass one to fit the phone I chose. Not knowing the difference I allowed him to put on a "liquid glass" style protector. I had the new phone slip out of my pocket a couple of weeks later and shatter the screen protector. I thought "not a big deal" that's what they are for I'll peel it off and replace it. ** IMPORTANT INFORMATION FOR THE UNINFOMED** The liquid glass screen protectors do not provide impact protection, they are primarily to prevent scratches and are a nano layer that bonds to the phone's screen and are NOT replaceable and will render the screen unreadable when they shatter. The tempered glass style are easily replaceable and are far superior to the liquid glass type at protecting from impacts to the screen. ****************** Fernando was trying to provide me with what I requested, and I don't think he realized how fragile the liquid glass ones are like me. When I returned to the shop to asked them to "remove " the screen protector and found out it couldn't be removed I was glad to find out that he had put hand set replacement insurance on the phone. I know this review is getting long and so I'm going to end it by giving Fernando and Nancy a 5 star rating for their customer service helping me to get my phone replaced and being so patient and understanding with my situation. As a post script I would advise anyone buying a new phone to question wither they have a tempered glass style protector to fit the model your buying and insist that they NOT put a liquid glass one on your new phone.

I got a great deal on a IPad including a 14 day return. These guys were great! I would definitely…read morerecommend using them if you have a broken device or are looking for a used electronic.

Had a pretty good experience with this place about 6 months ago. The girl that works there is…read moregreat. I went here to get a repair for my Samsung Galaxy S4. I needed a new charging port and I also got the cover for the charging port. They had a reasonable price and convenient location. Their repair guy was only there part time. At first they said they had to order it. I waited a week, then the repair guy said he had the part, I came by and he said, nope it won't work. Then they said they had to order the part after all. A little confusing, but once the part came they fixed it in about 30 minutes. More recently I ended up getting my phone wet and for some reason the new charging port cover did not work as well as the original one and the phone got wet inside, but over-all I'm a happy customer.

They treat me very well, great customer service. They are patient with my many questions and quick…read moreto address my concerns. The phone service is honestly very wonderful, very few concerns. I recommend TMobile.

No matter what problem I have with my cell phone service or my cell phone the people at T-Mobile…read moreare always able to help me no matter how obscure or strange the problem is they always persevere

Talked to Eli, a rep, about an older iPhone battery replacement and was told that they had it in…read morestock and and could get it done in 45 mins, same day. Their service was professional and pricing is really fair, unlike other shops that didn't have stock nor was willing to budge on pricing, claiming they were installing a "premium" battery so they had a minimum price. I'd definitely come back due to timeliness, professionalism and pricing.

They were knowledgeable enough over the phone to fairly estimate what help they could give. Worth…read morethe trip. They were able to fix my problem and the price and service was competitive but considerate which is a lot better than some big box store these days! Will return with my future techy needs!

I've had Virgin Mobile service for ten years in two states. I have never had a texting problem,…read moreeven where phone reception was not available (rural so. Oregon). The calling service is fine, but I am not a heavy user. I feel the only prior comment here reflects on something other then the actual service.

DO NOT CHOOSE VIRGIN MOBILE. The price may be affordable but the phone will soon start to freeze…read moreand not allow you to text half the time but you can try to use voice recognition but it won't get what you are saying most of the time. The top up minute cards are also a gamble. I just bought a 40 dollar card for this month and it won't work. Now if you don't know how top up cards work i'll fill you in. They are cards that have a pin number, the pin number is not activated until the card has been purchased. The actual action of purchasing the card is what activates it. They don't enter in a code or do anything so when it doesn't work they can't do anything and you can't refund them. If you want though they are nice enough to let you file a report which means you get to fax a ton of information in to virgin mobile and they can take it into consideration. 40 dollars down the drain and my phone shuts off tonight. Their only advice? Go try and buy another one. So my advice to you would be to go with somebody else. Virgin Mobile is not the way.

Absolutely wonderful experience here! Came in to transfer from my family plan to an individual plan…read moreand Andrew did an AMAZING job helping me! He was easy to understand, thorough, and kind. This location was just taken over by TCC who sent some corporate staff to visit. Courtney was incredibly kind and shared a lot of fascinating information about the plan to support staff and the amazing resources the company supports related to providing resources to survivors of domestic violence. 1000/10!!!! Andrew is the GOAT.

J Riss extremely helpful in navigating us through the process and walked us through every step…read more Great service

Had a great experience with the SE 82nd & Holgate T-mobile store today. Can highly recommend the…read morestore, the manager, Ruth Hepp and her staff. Came in with my daughter. Her phone was not charging. Ruth diagnosed the problem, the prong in the phone's charging port was damaged. Now, I have insurance on it which would cost $49 in deductibles and take 2 days to receive a new phone and then a second trip back to have the data moved from phone to phone. Ruth suggested that we buy a wireless charger for $30 so that we could get the phone up and working (my daughter is in college and needs a phone available). We can always file an insurance claim later. Love how this nanager thinks & trouble shoots.

These guys are the best!!!! I never feel rushed, they are very knowledgeable. Angel and Brandon are…read morevery patient and great at their job. I think, the manager Rob is a wizard. He is a true professional because he knows his job very well!!!!

Luis was superb this afternoon! He asked, listened, then provided informative and practical…read moresolutions for us while saved us around 1K without switching my husband's broken phone to my current family plan with AT&T. Fabulous job well done, Luis! We left happy with total upfront of $219.98 with new phone, new block charger for my husband, that was it! I would definitely recommend Luis when you visit this location. I plan to come back to check out their current promotion which they analyze your current phone bill from non-Verizon and let you know if they can match and or lower your current service and plan to switch over to Verizon. It'd be a hard sell since I have been with AT&T for the last 30 years with family plan.

I wish I could leave negative stars! My 90 yo mom has been trying to cancel her Verizon line for…read moremonths. They required her to come in the store - they gave her the address to come to. When we got here they told her someone would call her to cancel. Wha? #verizonsucks #verizonisgreedy

Be wary of Tatiana!!! My elderly mother went there to switch her line over, and her name was…read morespelled wrong in her account even though Tatiana had her ID right in front of her face. Her email was spelled incorrect as well so my mother had to spend a few hours dealing with AI call center BS just to get the mistakes corrected. What really upsets me is that Tatiana submitted a review for herself with my mother's name giving herself 5 stars when she had not only not been helpful, but caused unnecessary stress. Very DISGUSTINGLY SNAKY to have no regard for the well being of a poor elderly woman.

A better place to get service they offer more for your money than at. The worst provider and don't…read morecare about keeping there customers. Just call 611 and ask for a supervisor. I would recommend metro to anyone best service and there rates don't change. Like art unperdictable.