We had such a wonderful experience this past week, and it is all thanks to Dane. Our grandma had…read morelost her phone and was having a rough time replacing it. Dane helped us throughout the whole process, brightening our day and making a difficult situation easy as pie. We even received a Metro Umbrella and Tortilla warmer. We love Dane. In Dane we trust. Dane deserves a raise. Thank you so much!

My wife and I have been Metro PCS customers for over a decade and have had various in store…read moreexperiences. My android phone that I've had for quite a few years was not holding a charge very well any more and wouldn't run some of the apps I wanted to run. When my wife needed a new phone I turned to Yelp to find a Metro PCS store with good reviews, which wasn't easy to find. Although we live in rural Washington State we will go where ever necessary for quality products or services. So I went to this store and told Fernando that I needed a new phone and that I needed one with plenty on memory and a good camera because as a machinist I use one all of the time when working on equipment to help me remember how thing go back together and that there is a high potential for it to be dropped on concrete. He helped me pick out a phone and case. I asked him to put a screen protector on the phone and he didn't have a tempered glass one to fit the phone I chose. Not knowing the difference I allowed him to put on a "liquid glass" style protector. I had the new phone slip out of my pocket a couple of weeks later and shatter the screen protector. I thought "not a big deal" that's what they are for I'll peel it off and replace it. ** IMPORTANT INFORMATION FOR THE UNINFOMED** The liquid glass screen protectors do not provide impact protection, they are primarily to prevent scratches and are a nano layer that bonds to the phone's screen and are NOT replaceable and will render the screen unreadable when they shatter. The tempered glass style are easily replaceable and are far superior to the liquid glass type at protecting from impacts to the screen. ****************** Fernando was trying to provide me with what I requested, and I don't think he realized how fragile the liquid glass ones are like me. When I returned to the shop to asked them to "remove " the screen protector and found out it couldn't be removed I was glad to find out that he had put hand set replacement insurance on the phone. I know this review is getting long and so I'm going to end it by giving Fernando and Nancy a 5 star rating for their customer service helping me to get my phone replaced and being so patient and understanding with my situation. As a post script I would advise anyone buying a new phone to question wither they have a tempered glass style protector to fit the model your buying and insist that they NOT put a liquid glass one on your new phone.

I got a great deal on a IPad including a 14 day return. These guys were great! I would definitely…read morerecommend using them if you have a broken device or are looking for a used electronic.

Had a pretty good experience with this place about 6 months ago. The girl that works there is…read moregreat. I went here to get a repair for my Samsung Galaxy S4. I needed a new charging port and I also got the cover for the charging port. They had a reasonable price and convenient location. Their repair guy was only there part time. At first they said they had to order it. I waited a week, then the repair guy said he had the part, I came by and he said, nope it won't work. Then they said they had to order the part after all. A little confusing, but once the part came they fixed it in about 30 minutes. More recently I ended up getting my phone wet and for some reason the new charging port cover did not work as well as the original one and the phone got wet inside, but over-all I'm a happy customer.

They treat me very well, great customer service. They are patient with my many questions and quick…read moreto address my concerns. The phone service is honestly very wonderful, very few concerns. I recommend TMobile.

No matter what problem I have with my cell phone service or my cell phone the people at T-Mobile…read moreare always able to help me no matter how obscure or strange the problem is they always persevere

Talked to Eli, a rep, about an older iPhone battery replacement and was told that they had it in…read morestock and and could get it done in 45 mins, same day. Their service was professional and pricing is really fair, unlike other shops that didn't have stock nor was willing to budge on pricing, claiming they were installing a "premium" battery so they had a minimum price. I'd definitely come back due to timeliness, professionalism and pricing.

my sons iPad was broken on the all over the screen, but they fixed it. Also they fixed my phone and…read morethey did really good job. Only took. For them to do and the results were just as a service. I really recommend it. If you wanna go to any places, then I recommend this one.!!!

Bradley was just amazing. I have never had better service. He helped me with my plan and phone…read moredetails. He was so nice and never acted like I should hurry up. Contrasting this to a recent Apple Store experience was night and day. This is why I am loyal Verizon customer.

I went in to this Verizon store with the hope of getting a line taken off of my plan and a number…read morereactivated on an old phone of mine, I was able to get the number reactivated, but the guy I worked with acted as if reactivating my number was a chore rather then something he was happy to help with. He also assured me that he had taken the 3rd number off of my plan but when my bill came it was still showing as active on the plan. Would not recommend this store.

Had a great experience with the SE 82nd & Holgate T-mobile store today. Can highly recommend the…read morestore, the manager, Ruth Hepp and her staff. Came in with my daughter. Her phone was not charging. Ruth diagnosed the problem, the prong in the phone's charging port was damaged. Now, I have insurance on it which would cost $49 in deductibles and take 2 days to receive a new phone and then a second trip back to have the data moved from phone to phone. Ruth suggested that we buy a wireless charger for $30 so that we could get the phone up and working (my daughter is in college and needs a phone available). We can always file an insurance claim later. Love how this nanager thinks & trouble shoots.

These guys are the best!!!! I never feel rushed, they are very knowledgeable. Angel and Brandon are…read morevery patient and great at their job. I think, the manager Rob is a wizard. He is a true professional because he knows his job very well!!!!

Horrible service!! I have been with Verizon for over 15 years and unfortunately I just got two new…read morephones otherwise I would end this business relationship!!! I have been to Verizon three times and once again I'm sitting here waiting. If the sales guy would have spent ten minutes with me once everything started downloading I would not have had to come in two other times. I came in the second time and the guy said he doesn't know how and to come back. BS!!! This manager yelled at me after the Verizon tech support on the phone told me to take pictures of the employees because they were joking around. The tech guy heard this guy laughing and the conversation they were having. I was doing what I was told. Tech support wanted me to send him the pictures to show his supervisor because of how poor customer service was being. I'll be also contacting the better business bureau

I stopped here on my way through town in need of a new phone, not only was there a long unnecessary…read morewait... The customer service was AWFUL. I felt that they did not want to help us and were just kind of rude. I went to a different Verizon and was in and out with a new phone within minutes.

Be wary of Tatiana!!! My elderly mother went there to switch her line over, and her name was…read morespelled wrong in her account even though Tatiana had her ID right in front of her face. Her email was spelled incorrect as well so my mother had to spend a few hours dealing with AI call center BS just to get the mistakes corrected. What really upsets me is that Tatiana submitted a review for herself with my mother's name giving herself 5 stars when she had not only not been helpful, but caused unnecessary stress. Very DISGUSTINGLY SNAKY to have no regard for the well being of a poor elderly woman.

A better place to get service they offer more for your money than at. The worst provider and don't…read morecare about keeping there customers. Just call 611 and ask for a supervisor. I would recommend metro to anyone best service and there rates don't change. Like art unperdictable.

I called and spoke with a friendly female associate to inquire about Pokémon cards. She wasn't 100%…read moresure about what specifically she could tell me about the cards, and in the background i could hear her male coworker being very rude and unprofessional to her, berating her for not knowing about the card releases. At one point he must've taken the phone from her without her even saying she'd give me another associate. I will 100% not shop here if the women that work here are disrespected like that. If corporate reads this, I would absolutely encourage you to talk with this man about how to speak to other people and respect women.

I went in gamestop to sell a ps5 controller lady check my permit ID drivers license starts staring…read moreat my eyes because the dmv got my eye color wrong. The lady then states she can't do the trade because the eye color wasn't right on the id I did some research and there not even required to check eye colors there first of all the id's I grew up with don't even list eye color so the lady just mad probably because I won't renew my stupid rewards program screw gamestop I'm going to game wizards from now on won't ever recommend anyone to gamestop