I am still in disbelief at the horrible experience my friend and I had yesterday (Sunday) at Boon & Company. I have been coming to Round top for years and had been dying to try this place, so my friend and I decided to finally go our day trip to the fall antiques show for a late lunch. My friend's family friend from Africa was visiting Texas for the first time and we wanted to show her a unique and fun experience. Round Top is always a good time with smiles and amazing memories - but this put a dark cloud over it.
We got sat within 5 min of arriving, the hostess was lovely. It was almost 3pm. The place itself is beautiful and we were excited to buy the pimento cheese and some other fun things they have for sale in their market area after our meal. Once sat, our waiter came with waters and asked us for our drink order. He gave us recs and everything was great up to that point. Then he left, and we never saw him or another waiter until our food came. The order was wrong- i ordered the Vittoria pizza that has pears, and they brought the Rafaella. We also thought they had our pasta wrong - we ordered the lemon pesto which does not state it comes with vegetables. The second pasta on the menu did however describe julienned vegetables in it - the exact vegetables this one they brought us had in it. But they continued to insist that was the lemon pesto pasta we ordered, so we said ok and began to eat. The pasta was severely overcooked, mushy even, and the sauce was not coating all the noodles. There was a big chunk of noodles stuck together with no sauce, and it did not taste of lemon at all. Truly one of the worst pasta dishes I have had in a long time. My pizza finally arrived - undercooked and pale compared to my friend's charred and golden brown crust on her "Don" pizza that came out with the original order. Really sad considering they have that beautiful oven to cook with. The bacon wrapped dates were ok. The drinks and fries were very good, thankfully. A true pity the food wasn't good because the service is absolutely terrible, so really there is nothing I recommend about this place except for maybe the cute market.
No one came back around to check on us or ask if our food was ok. We wanted another cocktail and no one ever came to ask us. Our waters were empty and never got refilled. We were completely ghosted for 20+ minutes, until our waiter came back and just said "you ready for another drink?".... We had clearly stopped eating and had been looking around for a waiter for the last 20 minutes so we could tell someone about the pasta being inedible, our drinks are completely empty and NOW you ask us? We told him we did want one before but now we have to leave. I started explaining to him about the pasta, and how disappointed we were that he completely forgot about us. He started literally patting my back and said "that's fine," moving his body away from me trying to leave the conversation while I was in mid sentence. I asked him "hold on, are you're saying that bad service is fine with you?" And he said "yes, that's fine." As he continued to pat my back. Why is he touching me? Needless to say, our jaws were on the floor. We couldn't believe it. I asked for the manager and his name. Of course he wouldn't tell me, so I said that's no problem I'm sure your manager can tell me.
The manager came and I told him what happened, and he seemed apologetic. We finally asked for the bill but he comped it, which was the right thing to do. Our waiters name (assuming he was telling me the truth) is AUGUSTINE. A very RUDE person that should not be working in the SERVICE industry. What a shame. I wish I could tell you at least the food was delicious. It wasn't. Maybe go for the fries and drink if you're desperate?
I read other reviews and I am not the first person to point out horrible service and waiters ghosting them. To the owner: reassess your staff. Because of Augustine's bad character, you lost out on a $250+ bill. I won't be back and I will be telling everyone I possibly can to stay far away from this place. read more