I grew up in Cypress and have been going to Bonsai for over 20 years. Today was the worst experience, service wise, I have ever had at Bonsai, or any restaurant honestly.
1. Waitress didn't know what beers they had and looked it up on her phone (?) even though the fridge is right there. Also there was difficulty making my lychee champagne.
2. Once the sushi came out, had to wait for someone so we could ask for napkins, chop sticks and soy sauce.
3. Once my food came out, had to wait for someone so I could ask for a fork.
4. I asked if they could turn on the TV as we were sitting at the bar in front of the TV. I asked if they could turn on a sports channel. Waitress had difficulty figuring out how to work the TV and then put on some animal channel showing animals eating and being attacked. I asked the waiter if he could please change it to something sports related. Waitress goes, "WHATTTT DON'T CHANGE IT." I said, "I specifically asked for a sports channel and do not want to watch dead animals while eating." The manager ended up coming over to change it because nobody knows how to work the TV.
5. Speaking of that, 90% of the time the waitress was sitting at the end of the bar, on her phone texting, with a sprite and a drink umbrella. Even when customers came in she did not put away her phone. This was right in front of where the manager sits. I do not know why a manager would allow such unprofessional behavior. I have worked at a few restaurants and that would not be allowed.
6. We ordered two pieces of sushi off of the happy hour menu but received two entire rolls so the order was entered in the system wrong. Not a huge deal...but definitely made our bill higher than originally expected.
7. THE KITCHEN MUSIC. OMG. It was blaring. When a song would end, I could hear the TV for 2 seconds, but once the next song came on, you don't hear anything other than the most annoying music in the entire world.
8. When we asked for the check, the waitress gave it to us and stood there until we put up our credit card. Felt rushed and awkward. Even more awkward was after my boyfriend signed and tipped, he kept the check next to him at the bar. The waitress kept coming over and asked us if we were all done because she likely wanted to see the tip. Again, unprofessional.
There were a ton of other small things but these were the 8 that bugged me the most. I know the waiter and waitress are probably new, and definitely need a lot of training, such as providing soy sauce and chopsticks with sushi, napkins, fork etc. without having to be asked. I want to give props to the waiter for definitely trying his best and putting in a tremendous amount of effort. I cannot say the same about the waitress. Management, you need to step up, train your staff and get rid of people who make someone who has been going to your restaurant for over 20 years never go back again. read more