many empty tables and short of staff. Let the customer wait outside with cold weather. Take super long time for waiting. They should hire more staff. I understand the staff is under pressure and super responsible. So dusty inside the store read more

Boiling Point - Empty table but long waiting list - Taiwanese Near Me - Pasadena, California

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AVOID THIS PLACE !!! Service : The menu says endless rice with the purchase of a hot pot, but what they don't say is your waiter will NEVER stop by to even ask how your doing. We went 40 minutes with no water, no rice refill, and NO SERVICE. When we asked for ice they said "no ice" even though they sell drinks with ice. Everything after that they would say "we don't have..." so basically they have nothing. Employees : We went for a conference and my small group of 4 people were not allowed to pay separately to get reimbursed each through work. This rude employee at the counter with curly hair and a huge attitude was not helping us or in the mood to assist us. Gave so much ATTITUDE and made it soooo hard for us to pay. We wasted about 10 minutes arguing because she was in a mood. Overall : AVOID this place, go somewhere else if you are in the area. You DO NOT FEEL WELCOME HERE. read more

Ordered two hot pots through Doordash today and it was so disappointing. I do not know what's happening but both hot pots were much spicier than what was ordered. The beef hot pot specifically was very skimpy in terms of what they added in there. I do not plan to visit this location for a while. Thankfully, there are other hot pot places in LA to try out. read more

Yesterday we were on our way to Arcadia from San Fernando and while driving we looked up the location. To see that the restaurant closed T 8:30, so we opted to go to the Pasadena location. Because they closed at 10 pm. After paying for parking we walk up to the location only to be told they close at 8:30 pm. However the sign says they close at 10. This was very disappointing because we wanted soup. I had raved about it, it was open according to the website and sign on the door. False advertising. I'm rating one star solely for the lack of ownership to correct the signage and makes me Wonder if the owner is aware of this. If Arcadia posted the correct time, why wouldn't Pasadena post business hours correctly. This was very dis appointing. Another couple waiting for a to go order felt just as disappointed as they had planned to dine inside. read more

Boiling Point - Boiling Point. Sign says open, but told us they were closed. - Taiwanese Near Me - Pasadena, California

The food is great, the only problem is the costumer service specially the blonde Asian lady, the other staff is ok. The way she communicates in my opinion is not ok. It shows the education she got from home. Also whenever you call for a to go order they never pick up the phone, it sends you to mailbox right away and it's not something that only happened to me one time but several. I'm done with this place as matter in fact if I have the chance I'd open and franchise this business so I don't have to go to this one anymore. Terrible service. read more

Boiling Point - Taiwanese Near Me - Pasadena, California

The host Jessica aka pikachu today, seems to hate her job. I know due to covid you guys might be short staffed. So I totally understand. But you don't have to take it out on the customers. I deal with customer everyday for work. We have our ups and downs, But jessica ruined my day with her bad attitude. I come here pretty often because it's the closes one to my house. And I never had a bad experience till today. ;( And jessica you can't force a child to sit in a baby chair when he doesn't want to. If you had a kids you'll understand. Thanks Mary for the awesome customer service. You made my day after jessica ruined it earlier. read more

Boiling Point - Taiwanese Near Me - Pasadena, California

Large soup with many toppings! Price is reasonable considering the large portion. The broth could use some more flavoring. And the weird thing was that my partner and I were sat at the communal table, but we were sat in the middle and sat across from each other, which to me was weird, especially sitting next to strangers when I'd like to sit next to my partner, who I would be talking to. But not a deal breaker! Super popular place, and great for cold weather! read more

I've been coming here for several years. Never have any issues with anything. Foods and services are always good. But today since we walked in, the waitress name Brenda, was giving a us bad attitude right away. Still wondering what's wrong with her. Please be a professional read more

UGHHHH roach alert! Came with my friend right at opening yesterday 10/16/23 and were seated immediately. Server brought water and the seaweed side dish but to our horror as she set the plate down a ROACH ran across the table. We all screamed. Don't know where it came from (the sauce dishes already set out on the table maybe?). Server apologized and one male kitchen staff came out to investigate but nothing was really done (no cleaning no searching no nothing). It was a small roach but disgusting nonetheless. My friend really wanted to eat here so we just moved tables. Unfortunately. Should have left immediately. Also they don't honor the lunch time special with an included drink at this location. The server said "only applies to specific places". Given that this location is already more expensive than all the others and has a potential roach problem it's a no go to coming here again. read more

Only reason it's not a one star review is because the staff is very nice. The RICE of an Asian establishment was raw. The RICE. When the rice came in our bowls, just by looking at it I could tell it was not cooked. All grains were loose and dry. Not to mention you could see the very white non cooked internals. (See photo). Imagine eating a bowl of that. It wasn't like slightly underdone. It was prob 10-15 away from being edible. I asked the waitress, she went back, returned and said that's how their rice is. I just ate the soup. This is not acceptable. read more

Boiling Point - Undercooked rice. - Taiwanese Near Me - Pasadena, California

I know there are a ton boiling points around the area--this is a review solely based for this one in Old Town Pasadena, as it's walking distance from me. We both ordered the Angus beef and I got the one with "extra Angus beef"-- hey, don't judge, I was hungry and I'm a highkey carnivore. Each style is about 15$ + mine was 4.50$ for the extra meat which was plenty extra, yet I didn't share it ;) The price isn't bad as it's plenty of food for one person or even 2 to share. The concept is that it's your own personalized hotpot and the servers come and light it up for you. It's definitely not like Shabu Shabu or other hot pot spots where you can adjust the temperature. You can ask the server to turn it off if it gets too boiling-- I did midway eating and my food stayed heated until I was done. The broth is flavorful and if you're one to think something is spicy, get mild. You can always make the broth spicier if it's not enough but my mild had a very good spice kick to it. They give you pickled seaweed as a free appetizer and I ordered the garlic pork belly appetizer, which was good. The service here was quick both times I've been here (once on a very busy Friday night and recently on a dead Wednesday night). This location has seats facing the outside of green street in old town for solo diners or friends who like to people watch. And there's a good amount of booths inside for groups. I know that whenever I walk by on weekend nights and even lunch, there's always a wait. They have a ticket they give you and will text you when a table is ready. Overall, I would come back to this location specifically bc I like the atmosphere. I've never tried to go to the other locations I've seen because they're usually in cramped parking lots with a bunch of other Asian businesses and I get stressed parking in those type of parking lots lol. read more

Really good for cold weather! I'm really happy they have this here in Pasadena I don't have to drive all the way to SGV or West Covina. Been here multiple times, it's always busy. I notice since pandemic the service is really slow and not a lot of servers. My favorite hot soups are: BP classic , milk cream curry and Korean bean paste. You can ask for refill of the soup but it will be plain broth For appetizer must get garlic pork belly, it's really good with the rice. Enjoy eating! :) read more

Thankfully this place was opened for Thanksgiving. Beautiful thing about eating here on a holiday is that parking was free on the street. Prices here were a lot more expensive than the other locations and I missed the lunch price by like 10 mins. Servers were pretty quick with requests and the restaurant was pretty clean. Not my first choice to go to if I want BP but definitely will consider if I'm in the area. read more

Boiling Point - Lamb pot - Taiwanese Near Me - Pasadena, California

I want to start out by saying that I usually love Boiling Point, but my experience at this location was unfortunately not a very good one. We were seated next to a window and I immediately saw the numerous handprints and dead flies on the window. I almost wish I didn't notice, but it made me look around to see that the sauce containers were crusted with dried up sauce, and the plexiglass seat dividers were also quite dirty. Although I tried to ignore it, the pandemic has made me extra paranoid about the cleanliness of restaurants. I unfortunately lost my appetite and left more than half of my soup, that I would normally finish by myself. It was hard writing this review, as the soup tasted good as always and the servers were so nice. However, with restaurants opening back up and COVID still being a problem, I hope they take a bit more time on the tasks that may seem minute. read more

Boiling Point - Dead flies on the window and side of the wall - Taiwanese Near Me - Pasadena, California

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Service is good. Shout out to Kenneth for being on top of refilling our waters! My bf always gets the beef with extra beef. I tried the Thai tomato and tomato. Tomato is better in my opinion. The Thai tomato has an interesting tangy broth that I'm not a huge fan of. I'm also not a fan of some of their vegetables. Place is clean and we usually come around 5 or 6, no wait. Beware: I got bitten by mosquitos while standing outside read more

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I didn't know Pasadena had a BP, so was pretty pleased to come here for dinner. The parking lot (90 min free) is across the street so it's convenient and you're not scrambling for parking. You enter into the restaurant, and put in your party size. You can either grab a number or put in your cell phone for text notification. I opted for the text and so walked out and looked at stores for a bit. There were a number of people outside but the line wasn't too long. I think I got a text notification in like 15 minutes. We both ordered the BP classic, namely bc we both didn't want noodles in our soups. The BP Classic comes w rice instead. The soup was nice and spicy and had a good amount of stuff in it. We also got an oolong tea, unsweetened, which was from next door (Jin tea). Pretty good. The servers were kind and helpful. They knew we drank a lot of water so they ended up giving us a pitcher, which I appreciated. read more

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I really like Boiling Point as they have a variety of veggies/meats in their pots and their broth and sauces are flavorful. I usually order mild spice, but for Boiling Point I have to order no spice as their mild is more of a medium. What's cool about this boiling point is that it's connected with Jin Tea Shop, so you can order these drinks alongside your hot pot. One con is that the restaurant is pretty small, so you most likely have to wait longer to get seated compared to other locations. In addition, they don't offer vermicelli here as an option and only have white rice and brown rice. There are individual tables here, but the center of the restaurant has a long table used to seat multiple parties. I found it to be kind of uncomfortable as you're pretty close to other people and you can overhear each others' conversations. Nonetheless, I assume the layout is to accommodate more customers in the small restaurant. Overall, I'd give a 4/5 for the food but a 3/5 for the convenience (no vermicelli, long wait time, tight seating). I would come back whenever I'm craving hot pot, but I'd definitely go during the less busy hours. read more

Boiling Point - Angus Beef Pot - Taiwanese Near Me - Pasadena, California

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TLDR; Your personal Taiwanese hot pot served with unlimited soup refills, and a variety of choices. Easy wait, fast service, and reasonable prices. My friend and I came here on a Saturday at 7pm, and were seated within 10 minutes. The only BP I've tried other than this location is in the one in Norcal. What I liked about BP Concept is that it offers more healthy varieties of hot pot, such as the curry milk and angus beef. I got the BP Classic with 2 extra servings of quail eggs and it was great. The food came out super quick, which was lifegiving to our starving stomachs. I thought it was weird how the additional quail eggs I ordered came out BEFORE the hot pot. Because I was hungry, I ended up eating the eggs without ever dunking them in the soup LOL. Each hot pot comes with a serving of white or brown (actually purple! which is even better!) rice. I also thought it was weird how they light your personal hot pot after they serve it to you...even though it's already hot. The fire caused the soup to steam, and burned my eyes. It also made the soup too hot to drink. We ended up asking the servers to put out the fire. The food was satisfying and hit the spot, but wasn't noteworthy or particularly foodgasmic. I think having a brilliant broth is always the foundation of good hot pot, and BP is just above average. read more

Boiling Point - BP Classic - Taiwanese Near Me - Pasadena, California

Sat down and was kept waiting to order. 2 Tables beside us was getting bussed before anyone asked our order. I walked up to the counter to have to ask if anyone was available to take our order. Party of two sat 5mins after us had order taken before us and their food arrived before ours -Order incomplete missing udon and beef tendon -Missing drinks -Fire kept going out - Had to ask different servers for our items several times - Table sat 10mins after us had order taken right away -Server sees me writing review and giving only 2 stars and says "Honestly, same..." not sure what he meant by that Food is good when you get it. read more

Boiling Point - Taiwanese Near Me - Pasadena, California

Came here after our hike at Eaton Canyon with my coworkers. Haven't been to a Boiling point in years so their menu was definitely different. All of us had ordered their Angus Beef hot pot and our vegetarian friend had gotten their Mushroom Delight hot pot and we had ordered a few extra sides to our pot. They give you a complementary small dish of pickled seaweed at your table when youre seated. Other wise you would have to order appetizers. I had gotten their garlic pork belly appetizer and I really enjoyed it. I shared it among my coworkers and they all really loved it. It was very thinly sliced and was pretty good. Went very well with my hot pot soup. I had ordered the Angus beef with medium spicy. I was surprised how spicy my pot came out. Felt like it was more hot than medium spicy but it was still good. My coworker had ordered a side of bok choy and when they brought it to her, it literally doesn't look like bok choy, it was more like chopped lettuce leaves. Everyone enjoyed their entrees and we were all very full and satisfied. Overall, I don't like boiling point for the fact that I don't get to add in my veggies as needed. Everything is already combined in your boiling pot of soup which can cause your veggies to become very soggy as one of my coworker didn't enjoy his veggies soaked. TIP: DO NOT ORDER THEIR COKE ! It's bottled coca cola but their glass bottle is SOOO small and they charge you about $2 for it when you can get a tall glass bottle for $1 elsewhere. Just stick to their water or order their teas which I have yet to try their drinks. read more

Authentic Chinese hot pot, good food and service in place. The ingredients are high quality for hotpot. The signature House Special Hot Pot broth is very spicy and rich even if you get the "mild version". The soup bases are very flavorful and savory. Would want to come back again! read more

Boiling Point - Taiwanese Near Me - Pasadena, California

My guy and I were deciding between sushi and hotpot but the usual places only open till 8-9pm on a weekday but then we saw that the Boiling Point in Pasadena opens till 11pm and it was a pretty chilly night and it's been a hot minute since I've been to BP so... hotpot it is! (Breathe, May, breathe) We got there around 9pm and the place was surprisingly crowded. Crowded, not full, yet we were still told to wait outside for about 5-10 minutes. We ordered the house special and the beef pot. It was a good 15-20 minute wait before our pots came out. Luckily, we had Wordle to keep us occupied and a first date happening the next table over that I was able to eavesdrop. Despite the slow service, the food hit the spot. The seating arrangements at this location were tighter than at their other locations but I'd probably still come back if I wanted hotpot after work or late at night. read more

The concept is great - I was so excited for this place! But.. I think the food has too much going on. The broth is far from flavorful, theres wayy too many ingredients in the soup, often contradicting flavors that don't go well with each other. The food isn't quite Asian nor American. It's somewhere in between but in a bad way :( We were quite disappointed. The restaurant tried to be all cool and hipster but if the food quality isn't there.. what's the point? read more

Boiling Point - Taiwanese Near Me - Pasadena, California

Wait can be terrible if you come during the dinner rush, but it's worth the wait. The menu is straightforward and in your face when you walk into the establishment. I love curry and I ordered the milk cream curry hot pot in mild. For spice levels they have no spice and the basic mild, medium and hot. I ordered mine in mild and it was perfect this time around. I want to be brave and try medium, but I'm afraid if it's too much to handle I won't be able to enjoy the soup. The curry was really good and definitely a favorite of mine. The hot pot also comes with a choice of brown or white rice..a plus! There is a downside though and it is that they do not put much meat in the hot pot. The majority is vegetables. I want to come back and try maybe the Korean BBQ hot pot. read more

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First time going! I enjoyed myself! I forgot to take photos lol cuz I was so hungry buttttt I got the Korean bean paste soup at hot level and I had extra pork belly and brown rice. It's been awhile since i had a river I'd swear come down from my face not just from the heat of the food but temperature wise aswell. My food came out in a tiny little wok filled to the brim with goodies and it was on top of a tiny deck sustaining box with propane I think and it just kept my soup boiling. Out of all the things that was going on with the dish. The noodles, broth, veggies, mushrooms, fish cake and pork belly.... The BROTH is what stood out the most. Rich in flavor and very harmonious with all the ingredients that came along with it. I'll tell you what it made me really sweaty haha. Def gonna come back and try it again! read more

Came to this location a few times, ordered the beef mild and soup was so bland. Asked for more sauce and the servers were kind. But there was no difference in the flavor. Literally tasted like spice with water read more

Boiling point is my go-to hot pot place when I'm home. I am a creature of habit and will only ever order spicy beef medium spicy with rice. I recommend this order read more

I love BPC, and it's my favorite place for hot pot in all of L.A.! Traditional hot pot can be fun, but I feel like it's more of an activity rather than a great dining experience, as you're essentially just boiling random stuff for an hour and a half. BCP is a much more effective take on hot pot in the sense that you still get the fun warmth and intimacy that traditional hot pot offers, without needing to cook your own food or risk making something bland or overcooked. I love how BPC has several different options with totally different flavor profiles, so there's always something to suit your craving. Everything I've ordered at BCP is delicious, and they do a great job with service and presentation. The food is also well-priced and the portion sizes are more than generous. I highly recommend BPC if you're in the area and craving some hot, filling, delicious soup! read more

Boiling Point - Taiwanese Near Me - Pasadena, California

Not worth the price anymore. We paid $50 after tax and tip for 2 people. It was 70% cabbage with very tiny amounts of meat in each pot. Not even a 1/4 pound of meat. Additionally, something in one of their sauces tasted kinda rotten/moldy, and my wife's beef pot soup tasted funny too. read more

Food was good, they do have a very odd seating arrangement, as in there was a very large long table (seats 10) in the very center of the restaurant. I had a party of 2 and when we were seat, we were one of the 4 groups that had to share the large table. I'm not sure why that large table was placed there but I did feel very awkward having to share my space like that. In hindsight we should have asked to be seated elsewhere, so yea... Waiters were all very kind and seemed to love working there. read more

I want to start off expressing I really like Boiling Point and I've been eating it many many times. The waitress is so careless and rude to me. Today is thanksgiving and it is really cold outside. I was trying to tell her that is is really cold. She forced me to wait outside when there is literally nobody in there waiting. She is rude and careless to customers. I understand it is thanksgiving but you don't need to treat me like a homeless, okay? So rude. Deserved to be fired. No customer service at all. read more

Boiling Point - Boiling point in Pasadena - Taiwanese Near Me - Pasadena, California

This is a review for all the weenie hut juniors out there like me who can't handle spicey food. I've tried to come back to this place throughout COVID but every time I try to order a mild level it's beyond what I expect. I've tried a few times to order mild and only once did it feel like a mild. Yes I'm a huge wimp to spicey so it's like why even bother? I'm trying to put my big girl pants on and sometimes a little kick is nice but this is like Satan himself decided to put his foot in my mouth. It's been really inconsistent which makes me really sad because quality of food and everything is fine. If you can eat hell in a bowl than ignore this review. But weeni hut juniors be warm and just order non spicey and add your own chili oil. read more

Sadness, the boiling point in my memory is around $12 per person and we ended up paying $20+ pp after tax and tip. When did inflation make things so pricey? Aside from the price tag, everything else was about the same as any other boiling point. I got the lamb pot and it was very much exactly how I remembered it to be. I was sad they didn't have the stinky tofu one on the menu anymore, because that one is usually my go to. It's tough to find parking around here, you'll have to pay meter parking or in one of the paid parking structures and walk over. I came on a weekend for lunch and there was no wait, but the restaurant was about 80% capacity. Service is pretty friendly, and boiling point concept is definitely one of the cleanest and newest looking BPs I've been to. read more

I'm a huge fan of Boiling Point, especially the one in Pasadena. Always a source of comfort food, and the soup never lacks flavor. read more

Boiling Point - Angus Beef Tender Lamb - Taiwanese Near Me - Pasadena, California

Been a long time fan of boiling point, it's become one of my comfort foods over the years. I always get the beef pot, medium spice with rice. I like to mix the garlic bean curd sauce with hot chili oil. I top it off with the rest of the offered condiments to give me the full range of flavors (but definitely the first two things are what makes this spot SOOOO BOMB). This specific location is really great! They gave us spicy sesame seaweed as an appetizer. Service is fast and friendly, we came at like 10pm on a Sunday after a long drive from the bay and we appreciated how efficient they were. My pot was nicely heated and one of the few times I didnt burn my mouth during a hotpot sesh lol. They gave us the chia seeds dessert afterwards and they came frozen which I actually really enjoyed. The space itself is clean and we didnt have to wait for a table because of the time. They also nicely space out their customers which I appreciated. Plenty of street parking out front - but this could differ depending on time of day! read more

Placed a phone order but the staff wrote the wrong toppings... I re-iterated many times that I want double HERBAL JeLLY... Now I have to drink this with my least favorite toppings... read more

Boiling Point - Taiwanese Near Me - Pasadena, California

Second home. Never disappoints. Get there when they open or you'll be waiting out the door. The items are a little bit more expensive than the other boiling points but well worth it for the taste, organic ingredients and friendly customer service. My go-to is the mild BP Classic with QQ tendon add-on using garlic dipping sauce. Always walk out bouncy and satiated. read more

I had ordered at this place probably a dozen times on postmates prior to ever stepping foot in the restaurant. So why the 2 stars? The food itself is not bad, of the dozen or so meals I've ordered. One came with a long black hair that didn't come from my bald head. Also the spiciness level is pretty random. Some days medium would be medium and some days medium would be lava. I figured, these things happen. Late one night as the Mrs and I were going for our evening walk. I thought Hot pot sounded good so we decided to dine in for once. The hostess seated us rather quickly. The table was small and barely any elbow room. It reminded me of a cafeteria. The noise of conversations echo so loud it's hard to hear the person sitting across from you. I know this is no fault of the restaurants but it made for a really annoying dining experience. Also the sauce bottles felt gross. Crusty and sticky. For hotpot, it's not cheap. Average 20-25 bucks per person plus tips. For this price, I'd think a clean table with fresh condiments shouldn't be too extra to expect. read more

Seafood & Tofu Hot Soup-The Seasonal Seafood Casserole was a celebration of the ocean's bounty. A vibrant medley of fresh seafood--lobster, shrimp, mussels, and more--swam in a fragrant broth that whispered of the sea. read more

As much as I enjoy Boiling Point and hot pot and all that, Boiling Point Concept fell a little flat for me. It's hot pot, we don't need fancy presentations or pamphlets touting the use of organic, GMO-free, pesticide free, Gaia endorsed, and Mr. Planet sponsored ingredients. The prices are higher here than at other boiling point locations and there're no tea combos or deals or whatever during lunch. Aside from that though, the quality is just about the same as any other boiling point. Is there really any point in using "fresh, organic" ingredients if it's all going to be boiled away in your soup? Maybe, if you drink every last drop after. Anyway, same game plan here: order your hot pot, dip food in sauces, eat, drink and enjoy. Since this is Pasadena, it'll be crowded and congested, there are a few free parking structures all around though for 90 some minutes. read more

Boiling Point - Taiwanese Near Me - Pasadena, California