I came in for an eye exam and ordered some glasses. They said it would take up to 6 weeks to come in, I've never had glasses so that seemed fine. 6 weeks, nobody calls. I wait until two months answering every spam call hoping it's them. No. I call and they've had my glasses there. I ask if they will be open all day. They say yes. They're open 9-5, I go at 3:30. The door is locked but lights are on. The girl waves that she's closed, I point to the hours on the door. She proceeds to close up in front of me, and leaves. I call the next day, asking will they be open all day. They say yes. I go at 2pm. They are closed. I just want my glasses please. Horrible awful service. read more

I'm very pleased with Dr.Bogart Chang. Been going to him for awhile few years. Only downfall is, he's not in this particular office very often. Office staff don't even know when he'll be in the office. I called today due to a vision change and they couldn't make me a appointment with him. I don't want to go somewhere else. But looks like I may have to, unfortunately. His neice is there, she's nice, but I don't feel she's as knowledgeable. read more

Dr Chang has been our optometrist for over 10 years. He is caring and has a great memory. Our middle child has vision issues and he is a God send. Couldn't recommend a better optometrist. read more

I have been coming to this office for years and never had an issue up until this year with all his new staff he hired they are very unprofessional and make lots of mistakes. I waited 3 weeks to get a trial of contacts because front desk Susana was to lazy to check and see if they were received she would always give me the run around. I wear contacts and when i received my prescription via email by Yovana i noticed it was wrong and she had the audacity to blame the doctor when it was her writing. On top of that you leave messages for them to call you back and they never do i always have to be calling them and on top of it they give you attitude!! When Mayra was working there she was always on top of it. The doctor is good but staff sucks now unfortunately i will not be coming back. read more

The medical assistances were so nice and Friendly and helped a lot ! I made an appt for my husband and they were able to get him in right away which was awesome . Thank you so much ! read more

got seen fast, had a good eye exam, waited 2 weeks for glasses to come in. I cant complain. This office is in a strip mall and is small, but dont let that stop you read more

I am sad to have to be writing a bad review of this place after being treated well there for years by Dr. Bogard Chang and the staff that was formerly there. The other Dr. Chang who is now there seems nice. However, it has been over a month since my eye exam and calling today a very rude woman told me that they had my right eye contacts and not my left. She claimed they would be calling when the left eye contacts came in but it has already been over a month. It used to take a week. Further, this obnoxious woman claimed when I told her I needed to come in for vitreous floaters, which have been in my eye for over a year and were ignored by Dr. Chang when I mentioned them at my appointment, that my insurance was Eyemed which it isn't. I corrected her about the insurance and she completely ignored me. She said I would have to pay $45 copay and chided me for not mentioning them before which were on the chart. Obviously, the new office staff there do not care enough to keep this place in business. I have no idea why they would screwing the practice out of patients and pretending to order contacts which they evidently haven't. read more

I received 1 of the 2 eye glasses that I purchased from Bogard Chang Optometry. Apparently, the LAB they are using to fill their prescriptions is located in San Diego. As a result, it took quite some time to receive the first pair of glasses. Unfortunately, the LAB did not add the TRANSITION LENSES to my prescription. Considering how long I had to wait to receive my glasses, I was very disappointed that the LAB did not fill my prescription accurately. But, they didn't waste any time taking my money upfront. I did not want to wait another 3 weeks to receive the CORRECTED LENSES, so I decided to go to another Optometrist. As a result, they have cancelled my prescription for my other pair of glasses. They told me that they will refund me the cost for the two glasses; which is $764.00 I think its best that I part ways with this Optometrist Office as soon as possible. I think they should consider finding another LAB locally so that their patients do not have to wait more than 5 to 7 business days for their eye wear. In addition, they may need to go with another LAB just because of the amount of errors that their current LAB keeps making. It's costing them money! As I stated in my previous review, I will not be returning to this particular Optometrist Office. The staff is very friendly, but they have too many internal issues! Unfortunately, I would not be able to recommend this Optometrist Office to other potential patients. :-( read more

I was so nervous to come to a new optometrist and I hadn't had my eyes checked in years, but I loved this place! I was late to my first visit and I was so pleasantly surprised by the kindness of the woman at the front desk, she didn't seem to mind my lateness at all and was very accommodating. The next gentleman who facilitated part of my eye exam, didn't force me to do the puff of air in my eye-I couldn't even keep my eyes open long enough to do the test, lol! Dr. Bogard Chang was so great. He instantly made me feel comfortable and at home by just chatting with me like a regular human being. He asked me simple and understandable questions about my eyes and offered me eye drops that instantly helped relieve some of my eye irritations. He even sent me home with a sample! He completed my eye exam quickly and didn't seem overly stressed out; he related to me, gave me practical advise, and seemed like he actually cared about me as a person. He gave me some recommendations and didn't over complicate my visit. The front desk woman and the gentleman from earlier continued to both be very patient and helpful-they told me all about my various glasses options, allowed me time to pick out my glasses, and gave me different options and pricing. I was so impressed with this office. It may not look super fancy on the outside, but it's nice on the inside and the people are very kind and helpful. Thank you Dr. Bogart Chang! read more

Very quick and efficient but attentive experience. They were very helpful in telling me about all my options for glasses/contacts and in giving me great feedback to pick the perfect frames! read more

No wonder I was having trouble seeing things at school! Thanks to the great staff and Dr. Chang I'm going to be able to see clearly now!

Having a bad experience at my previous optometrist, I was looking at finding a new optometrist office I could trust. Being a student at UCR it was the closest location to me. And the service was excellent the front desk staff was always ready to help and enthusiastic about the job they do. They explain all the procedures out and is simple to understand. Overall the best optometrist office I've been to. read more

I am upset that Dr. Chang and his receptionist are Not on the same page! I have a daughter who has high performing Autism. Dr. Chang convinced us into opening a Care Credit account to get the isee contact lenses that cost $1,600. We recieved them on a Saturday and by Wednesday my daughter kept struggling to put one in her eye. She also told me that she would still see blurry when working on her chromebook at school. I called the office and spoke with Myra and she explained if my daughter could not use them that they would refund me $1,300 out of the $1,600. I was ready to return them that day but they said I had to wait until Saturday. Dr. Chang tried his best to convince my daughter to keep using the lenses. I explained to him that she has special needs and it is not as easy for her to deal with these types of things that seem minute to us. He examined her eyes to note down her eyesight had improved with the lenses by quickly asking her if she can see better when he would adjust the lenses on the machine. My daughter had stopped wearing the lenses and was using her eyeglasses for 5 days now. I think he was just trying to show proof that they made a difference in her eyes permanently. Which makes no sense since he prescribed her the eyeglasses she was wearing 2 weeks prior and she sees the same through them. He then told me he would charge me $500. I explained to him that his staff told me the charge would only be $300. Dr. Chang's response was, "Well she shouldn't have told you that." I have 4 daughters who I've brought to Dr. Chang for their eye exams and glasses. Due to him charging me $500 instead of $300 as Myra told me over the phone, I will no longer take my girls to his office. I will also send this report to medical/I.E.H.P and to the Better Business Bureau. read more

My daughter recommended Dr Chang to me and so glad I saw him today. The annual eye exam always causes me anxiety as I hate the puff of air for tonometry. I told Dr Chang my fear and he did the drops in my eyes instead and talked to me in such a way that my anxiety completely disappeared. I also got there early and was seen early! Plus he has a great selection of frames and my out of pocket cost after insurance was much less than I anticipated. Office was also very professional and patient and answered all my questions with a great deal of knowledge. Overall a wonderful experience. Dr Chang will be my eye doctor for many years to come. read more

The staff was friendly and helped me look for the glasses I wanted. This office does not rush you in and out like the optometrist at Costco in Moreno Valley.The doctor spend the time to explain every procedure, very patient, kind, and knowledgeable. This Bogard Chang Optometry is the best experience I have had of going to an Optometrist. read more

Great eye dr. Affordable too. Yes I would recommend this place. I give him a 5 star rating.

The staff is very friendly and informative. I didn't think I was going to need glasses but I did need them. Mayra, the office manager helped me pick out the perfect frames for my face and made great suggestions. I was so happy about my choice and can't wait to receive them in two weeks! The doctor is so sweet and was very helpful. I will be coming back to this office for my yearly check up and would recommend this to my friends and family!! read more

What can I say that others haven't?! This was the best medical experience of any kind that I've had. The staff is awesomely wonderful and kind. Dr. Chang is warm, knowledgeable & the best listener. Never did I feel rushed or unimportant. He is a great listener & gave me samples of eye drops for my dry eye problem. Even made a follow up appt to check on the progress. I found the perfect frames for me & can't wait to get them. I feel like I made new friends here. Thankful for Saturday appts as well! I would recommend Dr. Chang & his staff to everyone! Oh, the prices didn't break the bank either... read more

In a step of faith, I went to this office for a new pair of glasses. I had no money but I did have my IEHP insurance and the Receptionist said they accepted my insurance. Right off I knew I was in the right place.. a kind of place that would make disabled person feel comfortable. I was able to ask all kinds of questions and felt they really wanted to help me with my needs. I didn't have an appointment, but that didn't matter because after completing my health history and general information page, I was seen by Dr. Chang rather quickly. He was so kind and held an conversation with me that made feel like I could just hang out with this guy. Now this type of patient care was very professional by my standards. About two weeks later, I received a phone call after 9 am and girl told my glasses were ready. I asked the girl on the phone if I could have a copy of my medical file for my records with glasses and she said ok that she would have that ready too. When I arrived I sat down and in a few short moments I was trying on my my new bifocals. I looked around at the different ads with various sized type letter fonts and I was able to make out some print that I couldn't see with these new corrective lenses. I was very happy walking out of Dr. Chang's office with new found vision! Please explore this office because in my opinion this is a place worth checking out for your vision needs. read more