I have never had a restaurant experience as abhorrently displeasing and unacceptable as I've had at Bob's Downtown Restaurant. I never write reviews of restaurants, but after having lunch here, I feel it is my civic duty to recommend anyone reading this to reconsider dining there.
I'll start by attributing its only saving grace to the outside waitress - whose name I regrettably can't remember; she was uncommonly accommodating and courteous. However, the kitchen staff was disappointingly slow for a downtown restaurant during lunch hours (on a Saturday) and completely ineffectual at delivering an order properly prepared.
My chief complaint is toward Bob's uncouth manager "Tony"; he was superlatively discourteous, having a non-existent sense of customer service, and rather than making an opportunity for redemption out of a legitimate complaint against the poor service rendered, Tony exasperated the situation and antagonized the complainants. (Their food was undercooked and took over an hour to deliver)
The childishly intemperate unprofessionalism Tony displayed did not only irredeemably reflect poorly on himself, but embarrassed the patrons he insulted as well as the establishment of Bob's Downtown Restaurant. When he was politely informed that the wait was taking longer than expected, Tony oafishly responded "And...?" before walking away. Having no one else to turn to, the waitress was queried once again about the food and the manager's rude behavior to which she replied by sending him back out to address a new complaint.
To his credit, Tony attempted to empathize for a total of 10 seconds before his unacceptable demeanor was called into question. He then outlandishly lashed out at the customers, telling them that someone else would eat their food and to never come back. He continued to antagonize the most agitated customer of the party as they were attempting to remove themselves from the quarrel.
Tony then came to apologize to my friend and me for the guests' rude behavior. I responded by saying "I'm moreso appalled by the way you handled the situation. That's not customer service.." to which he interjected "then you can get the hell out of here too, and don't come back". I said that I would tell everyone I possibly could about this situation and that I most definitely will not return to Bob's Downtown Restaurant until he formally apologizes to those guests or is relieved of his position.
I don't recommend Bob's Downtown, bad service and disgusting management.
(Also, the waitress preempted the manager's poor reaction to the complaint by advising the customers to walk out on their check, offering to pay for their meal and inconvenience. She needs a raise) read more