We the Dining Duo were pleased to hear Bob's Diner would expand from Kennedy to Imperial and last to the Carnegie area. The first few times we went to the Kennedy location we were pleased. Of course they had a big challenge as far as we were concerned, as we were pitting them up against JoJo's in the Strip, Marges in the Rocks, DeLuca's , Pip's now Johnny's Diner, Ritter's and a few more above average places. When the Carnegie location opened we were on it quickly and much to our dismay the first visit had poor service and not so good food. We figured it was just getting settled so we gave it some time to get into the swing. On our second visit we noticed inprovement both in service and food quality. Then the bottom fell out, on our third visit on a french toast order, we received the big NO NO ! (hair in the food). Yikes & Yuck. Much to their dismay, they apologized and offered something else to replace the meal. We said no thank you and were disappointed that they did not take the food off of the bill. They gave a slight discount, but not enough to even begin to think of ranking them among our top 10 in the area. Today, we decided that since Easter is the renewal period, we'd give them another chance, so we went to the Kennedy location. We sat at the counter, and they had two cooks on duty. The place was crowded, as we gave our order, my better half was very clear that she wanted no powdered sugar on her french toast and I ordered the basic breakfast. We received our drinks flawlessly and when we received our food, the french toast was cold, having to wait for my breakfast, it had been sitting on their counter for 3-4 minutes. We returned it, they recooked, this time putting the unordered powdered sugar on, since we were at counter, we rementioned. The cook said, no fear I have 2 orderes cooking, the other will be yours. 2 minutes later we received the french toast, once again having to ask for extra butter as ordered some 20 minutes earlier. Results: (HAIR IN THE FOOD) !!!!! This time they did the right thing, offered something else, and when that was denied. They didnt charge us for either order. Although we love diners and love to frequent them, this one will have to go on the back burner for a while. read more