With our 25 year-old furnace screeching at us, we got quotes from several places. We are very happy…read morewe chose East Hill Heating & Cooling because.... INVENTORY- They have several highly rated (Consumer Reports) units in stock, as well as high quality control panels. KNOWLEDGE- They have SO many years of experience repairing furnaces, they can speak to longevity and repair records. For example they told us which brands share the same parts, which can help with availability in the future. CUSTOMER SERVICE- Doug and his wife Christy talked us through several options and were as friendly as they are knowledgeable. Doug was always on time and Christy very responsive on the logistics end. Although they are very busy, from first contact to installation was only about two weeks! (Phew!)

I wouldn't use anyone else. Doug is expert, professional, honest, reliable and conscientious…read more Kristy is friendly, helpful, and efficient. They both have the customer's best interests at heart and go the extra mile. Doug just installed a replacement gas furnace for us at a lower price than anyone else. He has been the one we call for heating and AC service for years. He'll handily fix your equipment or advise you on replacement if it's irreparable. He will NOT try to peddle anything to you. Breware of those outfits that do.

Todd & Karla was amazing! From the time inquiring about service through website, to the time…read morereceiving a response, the time was quick! They worked with our schedule and were able to get us on their calendar. They communicated clearly how far out they were upon arriving and arrived on scheduled time. Todd took video of our roof vent to show how clogged it truly was and even got our neighbors vent for me to pass on to them. Cleaning of our vent went smoothly and adding a new termination vent was decided after getting clear experience from his past projects. The cleaning value was worth it! Already completed three dryer loads and already see a huge difference! Great Family Company!

Ventflow was fantastic and really saved me from what could have been catastrophic damage caused by…read morean underpowered and poorly installed bathroom fan. After a few bouts of leaking from the exhaust fan, I called Ventflow. Following a quick five-minute phone call and the exchange of a handful of images from my attic and bathroom, we had a plan of attack and an appointment scheduled. The team showed up perfectly on time, removed the offending, soaking-wet fans and ducting, and even checked the roof to clear out insulation that didn't belong there. They were punctual, communicated clearly, cleaned up thoroughly, didn't mind my dog barking at them, and explained everything they were doing. They also gave me some great advice on other DIY things I can do to keep the ducts and house in good shape. The price was exactly what I was quoted (even though one of the installs was a bit more complicated than it should have been), and they spent extra time cleaning up insulation that had fallen out of the attic. I 100% recommend Ventflow and would absolutely use them again if anything came up.

Installed a mini split Called on Wednesday and they were there on Thursday. Most polite staff of…read moreyoung men State L&I inspector had nothing but praise for AAA

AVOID AAA! I had AAA installed a central AC unit back in July 2023 and my bill was almost $14k…read more My overall experience along with the quality of work as well as the AC size installed were DEFINITELY NOT AAA grade!!! Shortly after installation, I expressed concerns that the AC is not cool/cold for my house and my bedroom upstairs reach's 80F+ even with AC on. AAA came back and said nothing was wrong and even said oh maybe your builder should have installed 2 HVAC systems. I actually questioned their experience as the crew came out for an assessment based on my house sq footage and recommended this unit for my house and I was later told by another tech that the is AC unit is a bit small for my house.. unsure whether they were trying to sell some other unpopular units to their clients. Fast fwd, I hired another company for maintenance today and was told and shown that there were rust and water in my unit and the Inducer has a crack due to POOR gas pipe installation by AAA. Also, the tech told me AAA should have put in a bigger AC unit for my house instead of blaming I need another HVAC. Hence, AAA did not have experience staff to do initial assessment to determine AC BTU/Ton size and their installation was POORLY done!

Travis from ALLRED Heating, Cooling & Electric recently completed a comprehensive evaluation of…read moreboth of our furnaces and heat pump, and I came away extremely impressed. He conducted one of the most thorough inspections I've ever witnessed, documenting his findings with more than 70 photographs and carefully evaluating every aspect of our heating and cooling systems. What impressed me most was that he didn't simply hand me a report, he took the time to review each finding, explain its significance, answer questions before I even had to ask them, and clearly outline my options. By the time Travis left, I had a complete understanding of the condition of our HVAC system and the reasoning behind his recommendations. His explanations were clear, detailed, and easy to understand, without any pressure or sales tactics. Travis's technical knowledge was matched by his professionalism, patience, and genuine concern for helping us make informed decisions. He is an outstanding representative of ALLRED, and I would not hesitate to recommend both him and the company to anyone looking for honest, knowledgeable HVAC service. Five stars!

Disappointing experience with Allred. Communication was terrible--no one showed up at all for our…read moreservice appointment and didn't receive any call or heads up about it. I don't get the focus on their monthly subscription model, which is clearly prioritized over actually delivering reliable service. I would not recommend them based on the lack of follow-through, communication, and actual...ya know, work.

Quickly came out and investigated my ventilation issue. They did clog my bathroom sink by cleaning…read morethe vent grate in it.

I started looking for a firm to replace my entire central heating and air system on Tuesday…read moremorning. By Wednesday night I had estimates from six different companies. There was only one company that beat Greener Cleaner's bid, but they only achieved this by using a brand of air-conditioning unit that I do not trust. Of all the estimates using namebrand equipment, Greener Cleaner was leaner. So, I started looking for a company on Tuesday, by Friday afternoon my new system was up and running. I can't imagine how this could have gone better. Thank you to Rob and his crew.

I was looking for a new furnace and A/C installation and I came across Essential Heating and Air…read more Their Yelp reviews were mixed, but their Google reviews were favorable, so I gave them a call. Christian came out and took a look at our space and gave us a quote and explained everything thoroughly. He's a natural born salesperson, but I felt he knew what he was talking about and I was sold. The installers came out the very next day. The two guys were great. They worked hard from early morning to late afternoon but when they left, everything was in great shape. The only issue I had with the company was a little difficulty in communications. I had received emails from one of their employees about the permits pulled for the installation, and when I went to follow up with that employee, I never heard back. I tried 2-3 times and texted my rep, but never heard back. I finally managed to get ahold of someone, and both inspectors eventually made it and signed off. One of the inspectors was so impressed with their work that he asked who had done it so he could reach out to them for some work at his own home! Overall I think we got a great system at a fair price. Probably a little more than we originally wanted to spend, but when doesn't that seem to be the case these days? I'd recommend these guys to everyone based on my experience.

They came out and installed my new furnace and AC. They had to come back and finish because they…read moreforgot to install vents in the attic. So days pass and I look around the unit and they left all kinds of trash and residue, I think that's total BS 15k and you can't pick up the trash you left. Pissed is an understatement .

I'll make this short and sweet. If you need AC or Heating, you'll get great quality and very…read morecompetitive pricing from Innovative! Thank you!

These people were responsive and efficient. They fixed our issue in just the initial service visit…read more Would definitely go back to them again for HVAC needs.

My family and I are so grateful to the team at Northwest: Darlene, Nate, and Zane! I recommend them…read morewithout hesitation for their talented people, can-do attitude, professionalism, a successful outcome, and a great customer experience!! The backstory: my family and I were in Alaska when the PNW had a big freeze and our pool heat pump condenser and above ground pipes froze and burst. No one was able to come to our home for a couple weeks due to all the other customer priorities dealing with the aftermath of the storm. I completely get it...a pool is not a priority when others are without heat. So our son purchased and installed a new condenser to get the pool water flowing to avoid frozen water in the pool cracking our pool walls and creating a much bigger problem! Our next challenge was to find a way to purchase and install a highly regulated refrigerant requiring a license and special tools. We soon learned that DIYing the refrigerant to get the heat pump working was not possible. For over three years I called different service companies asking for help - pool service companies such as Aquaquip who originally sold and installed the unit, and AquaCal; a different AquaCal, the manufacturer of the pool heat pump; other dozens of other HVAC contractors too numerous to mention except I will mention my serious disappointment with South Sound Plumbing with whom we spend a lot of money annually to service our other home heat pumps. After 30 different phone calls none would help us. "Too risky they" said, "wouldn't be able to warranty the work" said others. The truth? Our problem was simply too small a job or didn't fit their known expertise. Northwest was willing to help (BTW they showed up on the top of a list of HVAC contractors during my ChatGPT co-thinking session). I'm so grateful to Darlene (who took my call and listened with compassion to my unusual problem. I'm grateful to Zane, Northwest's Service Manager, who spent time deeply listening, brainstorming an approach, and getting someone out to our home. Finally, heartfelt kudos to Nate, our HVAC tech wizard, who successfully got our pool heat pump heating water! Yahoo! If you've got an HVAC challenge that doesn't fit neatly into your current HVAC service company's service menu or you want to partner with a company who really cares about delivering value and a great customer experience, I highly recommend Northwest Expert Heating, Cooling, and Electrical!

I was SOOOO impressed with these guys on install over a year ago, and with our 6-month service…read more Now, at over a year, we are being told we need new vents installed, despite them counting vents during install and having a perfectly great airflow on our sixth month service. I feel like I've been a vicitim of a very elaborate bait and switch (combined with the fact that I stupidly decided to do a five-year membership to service our system at no cost so now I'm tied to them). This was THEIR error, not discovered at install or six months, and now I'm out $1500. They never acknowledged their install error. To boot, their GM basically harassed me on text, super unprofessional, berating my husband for hanging up on him after he completely ignored my information on text. He mentioned he would share our text thread on reviews. Cool. Question if it is all there if they do post. Buyer BEWARE. Don't let the sell job catch you...they're slick on the sell and absent on accountability. :-( UPDATE: Another company identified a different problem as the culprit, and identified installation flaws from this company. Please don't use them. They cut corners and are now costing us thousands. This company sold out in October 2025 and it shows. Buyer beware.