If I could rate it with ZERO stars I would. We have had issues with the service at EVERY Bob Evans we have ever been to. I don't know if it is a management problem or they just hire the slowest, most incompetent servers available. I understand if you are short staffed, it happens. But waiting 30 minutes for breakfast and watching people around you, WHO WERE SEATED AFTER YOU, getting AND EATING their food is UNACCEPTABLE. Our food order wasn't even up in the window when we walked to the counter. Manager was in the kitchen and not readily available to speak with, more than enough staff walking around doing... whatever. We have tried going back to various locations and giving them another chance. NEVER AGAIN! To many other restaurants will happily take our money and provide adequate if not excellent service. Goodbye Bob, we are done with you and yours. read more

I love Bob Evans! I was in town for work and picked up a to go order. My hotel is less than 5 min away. Order was made on time, however the food was awful. The chicken was so over cooked, dry, and almost burnt, the mashed potatoes and gravy was cold, congealed, and tasted like they had been made hours ago, the carrots were not cooked. The potato soup was so thick and set up. I did hear a waitress say the manager was in the back running everything because no one showed up for work. Must have just been an off night, but disappointed the food was so bad. read more

Do not go to this location. After a half hour wait we were sat and ignored for over 45 mins. We were not given any silverware. My mother in law asked the server politely twice and was ignored. When I had finally brought this to the assistant managers attention the manager Danielle had come over. She was very rude and just as unpleasant as our server Dena. Dena then took it upon herself to storm into the back and started loudly swearing about our table. I asked for the district managers name and was laughed at by the staff. The only highlight of this restaurant was another Server named Courtney who went above and beyond to try to turn out experience around. Everyone besides Courtney acted like it was a chore to do the job they applied for. This is supposed to be a family restaurant, it was not a family friendly environment. They ruined a meal I tried to make special for my mother in law read more

It's Bob Evans. So if you come here you know you're getting basically fast food in a sit down restaurant. So don't complain over it! Having said that, the service was excellent. Our waitress brought over our food and drinks were refreshed quickly. My colleague ask for to-go cups for both his Coke and his coffee, and she was happy to bring them over filled. Don't ask, he drinks a lot of caffeine. I got the cup of oatmeal which is frankly a bowl. I made the mistake once of getting the bowl, which is basically a Pan of oatmeal. So unless you're really really hungry, I would suggest you get the cup size. You can add Brown sugar, raisins, nuts to it. The nuts are coated in sugar, which didn't make me super happy but Hey it was good. read more

Waitress was very friendly. Us in right away food was not bad it just wasn't the best it is a friendly Hometown type of place. read more

Bob Evans - American Near Me - Independence, Ohio

The poor waitress had been working since 6:30. Food was meh. We were in a pinch and where do you take your father that isn't an adventous eater. read more

Horrible customer service. I was waiting for good 5 minutes before someone came up to me and I had pick up order. When I asked how long it would be the guy just turned his face and walked away with an attitude. read more

This review is regarding our service on 9/16. I'm a fan of Bob Evans, and I've been to other locations and been happy with the food/service. I stopped in for breakfast with my family. It started off fine, but we noticed that our food was taking an abnormally long time. Also our waitress was pretty attentive at first, but then she kind of just disappeared. Finally my MIL went to go find someone to ask what happened to our order. After she came back to our table, our waitress came back falling all over herself apologizing, saying it wasn't right that we had been waiting so long, she was going to talk to the manager to figure out how to compensate us, etc. That made me feel a little better, but I wish she would have kept us updated instead of basically ignoring us for half an hour. The food finally came out in stages (as in, me and my husband's food first, wait a while, then everybody else's). It was cold to the touch, not fresh, and tbh sort of gross. My husband's eggs had that plastic-ish texture they get when they've been sitting out too long. To their credit when we asked them to remake some of our food, they did so promptly. I also had to ask them to correct my order; I ordered banana bread and they brought me wheat toast instead. We asked the waitress why we had to wait an hour on our food, and she said the front of house messed up and seated too many people at the same time, and the kitchen got slammed with a bunch of orders all at once. After we got our food, we were honestly very close to walking out. We waited over an hour to get cold food. But it was a Sunday morning and we didn't want to go wait somewhere else, especially because we had a 7-month old baby with us. My MIL went and tried to speak to the manager. He told her he was very busy at the moment, but he'd come to our table and talk to us "in a few minutes." He never came. There was a discount on our bill, but I'm not sure how much it was (my uncle picked up the tab). Very disappointing. Will not return to this location. As we were leaving, we could hear the table next to us complaining that they had been waiting an hour on their food, so I guess it wasn't just us. read more

our waitress Dena was awesome!!! but they are so under staffed. I'm watching as some people who work here are just standing around salt and pepper shaker are empty, ketchup, empty....gross mud dried on the carpet. no jelly/jam on the table. everyone around us complaining on the wait...even for coffee. the manger here needs to be replaced or needs a wake up call. whenever I'm in town I want to eat at Bob Evans....but now, I'm not so sure. read more

Truly a swell experience. The food was delicious, I ordered the Farmer's Choice and the hotcakes, eggs, sausage, and potatoes were delicious! The service was also amazing. The waiter wasn't trying hard to get a tip. She was being casual and professional. The music was peaceful and it wasn't loud in there. 10/10 will come again read more

I went here because it's near my hotel and I was in the mood for some breakfast comfort food. I sat the "bar" and ordered the Country Fried Steak with eggs and hash browns and grits. Everything was really good. The serving of grits was too much - when it's a side dish, I feel like it'd be more appropriate to serve maybe half a cup, instead of a whole bowl. I could only eat less that half of it. The server was very attentive and friendly, and the staff seems to be in good spirits. My food came out six minutes after I ordered it - Super fast! This place is good if you want fast, yummy food at reasonable prices, but don't have high expectations for atmosphere or service. read more

Always a quick place to go for great food. Pot roast dinner is my favorite. Great simple home-style food.

Our waiter, Kevin, is friendly, energetic and just plain nice! The food was very good! I felt like the staff was so happy to see us. Cudo's to the managers for creating a great staff. read more

Really , really dirty. Like eating airline food. Hostess acted liked she wanted to be anywhere else. Lazy and uninterested in even basic niceties. Waitresses both great. Won't be back. read more

i wish i can rate lower than a zero. They eat the food while preparing it for people. They just be sitting there running they mouth instead of actually doing they job. Chicken Noodle Soup don't take no damn hour. Highly don't recommend this location if you in a rush for something quick to pick up at that. read more

This is a standard Bob Evans although it looks a little bit worn. I ordered breakfast takeout and arrived a few minutes after it was supposed to be ready but still had to wait because the kitchen had plated the meal instead of packing it to go. The food was done to the specifics of my order and nothing was missing. The group at the checkout was a delightful group of servers who were obviously having a good time working together. It's always nice when you go into a place and can tell the people working enjoy being there. There is certainly nothing that stood out in terms of food quality but it was a friendly interaction and a good basic breakfast. read more

There seems to be some deep incompetence at this location. The food is fine, but every order done through Door Dash ends up with one or more items either missing completely, incomplete, or wrong. And I don't think the problem lies w/ the Door Dash platform, because the receipt stapled to the bag is inevitably correct and matches the online order, but the content is wrong. This location just doesn't seem to be able to handle online orders. read more

We usually eat here on Saturday mornings, the food is always consistently good, and the service as well. We have developed a relationship with the morning waitress Tina, who is awesome. She is very quick and attentive, and also very friendly with the children. Will recommend to others. read more

Great breakfast options here. The candied bacon was very good even though some parts were slightly burned. Laura was an amazing waitress very nice and friendly. We ate breakfast of sunshine skillet, chicken and waffles and farmers platter. We all left with extras for a afternoon snack. Don't forget some stickey buns or giant cookies, a must have on the way out. read more

This place was great. Came up to Cleveland for a Browns game. Never have been to Cleveland before, but I've always heard it's a rough city. Not true. Downtown is stunning and i didn't feel unsafe what so ever. We went to the breakfast place next door and they were taking just a little too long, so we re-evaluated and came to Bob Evans instead. The service here was very good. The food was very good. The atmosphere here was very good. Thank you guys for providing a great experience for us. I definitely see us coming back to Cleveland in the future! #SilverSalesman read more

Extremely poor service. Restaurant was very crowded. Food came out cold. A bowl of oatmeal a side of bacon and a cup of coffee 11.00. Don't eat here it's very expensive read more

We got a carry out. Food was ready on time and hot. Cashier was very nice and friendly. It would have been perfect if utensils and butter would have been included. We will definitely order again everything was very tasty. Thanks read more

Honestly, I haven't had worst service ever! Waited for a table for 10 minutes and their were tables open and clean everywhere. Water came to the table with coffee grounds in it. Our server, Lisa, was no where to to be found after taking our order. A different person delieverd our food and we had to ask the "retail leader" for our check. He printed and delivered it and we were on our way out the door to never return. We normally go to Brookpark rd. and everything is usually fine. This one was not fine. Steer clear. read more

THIS IS THE FIRST BOB EVAN'S TO EVER OFFER ME THE WILDFIRE RANCH DRESSING TO GO! Whenever I come to Bob Evan's I order one of their salads. Whether it is the lunch soup/salad special or ordering the crispy chicken salad I ALWAYS order it with the Wildfire Ranch dressing. This is truly one of the BEST salad dressings in my opinion (right next to Olive Garden's Signature Italian Dressing but you can find that one in the store). At this establishment I ordered the lunch special this time. As always, I ordered the coffee. I also ordered the chili for the soup which was hot and tasteful along with the salad. For $7.99 that is quite the deal for a meal! After the meal, I tried something that I have done before. I asked for their Wildfire Ranch dressing to go and they gave it to me! Usually I am told they cannot but this establishment gave me some to go! I was SO impressed! Thank you! This Bob Evan's was busy and the noise level was average but overall, this was one of the more enjoyable establishments and I have some of their dressing for home! Thank you! read more

Bob Evans - Bob Evan's Wildfire Ranch Dressing! - American Near Me - Independence, Ohio

Just your typical Bob's. I got my usual order, the farmer's choice breakfast plate and it was delicious. The service was pretty slow for it being not that crowded, but that did not bother me too much because I was in no hurry. I'll definitely be back here for a good solid breakfast. read more

On a recent trip to Cleveland, I was looking for that trendy breakfast spot (I'm from California) to begin a long day. Passing by this Bob Evans, my Indiana nostalgia kicked in and I decided to give it a whirl. It was filled with old farmers, and many smiles. Just the atmosphere I was hoping for. I ordered the market breakfast something or other. It came with eggs, bacon, and gravy. By the way, I forgot that in the Midwest a "side of gravy" literally means "a heaping bowl of gravy with two large biscuits". As I wasn't going to be plowing the fields that day, I only had a few bites - but HOLY COW was it delicious! All the fat and salt you could ever want to spread on your butter soaked biscuits and it was everything I could have hoped for and more! Ok, the coffee was amazing (I'm serious), the staff was great, and everything else was fine. It was the perfect way to start my day and I just felt relaxed and satisfied. I never thought I'd be reviewing a Bob Evan's, but the experience was so good I just had to take the time. read more

Waited quite awhile for our food. Arrived at noon. Served 50 mins later. Eggs and Crepes cold. Potatoes burnt. We were on an hour lunch break, so ate very quickly, no time to send back food, and left. I eat at BEs frequently, so it will not deter me from trying another BEs. read more

If I could review with zero stars, I would. I ordered two fried chicken dinners tonight to go around 4:25pm. I was told it would be ready at 4:59pm. I went in at 4:45pm when I arrived just to wait inside and my food was already ready, packaged, and sitting in its bag on the counter, so I was already wondering how long it had been sitting there / if it would still be hot. When I got to the car, I opened the bag to check my food and was extremely disappointed in my meals. They put the gravy on the mashed potatoes and left the green bean juice in the container so my food was sitting in gravy & green bean water, it wasn't hot, and my FRIED chicken was soggy, wet, and dripping. You can also clearly tell the two pieces of chicken are very different chicken breasts. Nothing on the fried chicken was crispy and the chicken was also cold. I went back into the restaurant to ask for a refund and was told there was nothing they could do, I wasn't specific enough about my issues with the food, and that they'd have to take down my card information and name and someone from "payroll" would reach out about a refund but since it was 5pm on a Friday they'd be gone for the weekend already and I couldn't hear anything until Monday. The worker was extremely combative and had a terrible attitude and never even looked at my food when I was talking about what was wrong and never apologized. He dismissed me by telling me that was all he could do and was actually saying that while already walking away from me with his back towards me. I'm disappointed with the food, I'm disappointed with the customer service, and I absolutely will not be eating at this Bob Evan's EVER again. If you're looking for good food and good service, you should go literally anywhere else to eat. read more

food well prepared. served in timely fashion. good service. better than average but based on one visit. YMMV

Bob Evans is a solid no nonsense breakfast . If you don't mine a few bucks more than a mom and pop than this is your place . Good coffee, food quality is average and service is always good. Nothing to wow you but no issues. read more

Bob Evans - American Near Me - Independence, Ohio

Im a realist! No it's not ok for your order to be wrong however, did most of us forget we're living during a pandemic where no one wants to work and EVERYONE is short staffed? Mistakes are bound to be made and service will be slower than usual. You're NOT going to get the same service as you did before COVID. Quitcherbitchin read more

The food is okay but the steak is dry and if you get over medium eggs there is like NO yoke. Some of the employees don't seem to happy to be here but I wouldn't want to be working so early either. So I will come here again but be careful with what you order I guess. read more

We went in for dinner and not only did we not get greeted and sat for 15 mins. When the hostess came to check on us she took our drink order. Then the waiter came over to get our food orders. you could clearly see they were not busy. Not only did we have to wait for our food but our waiter didn't even come check on is. But when it came time for the check they were right there to bring it. The hostess was great she came checked on us and even apologized for us waiting. We will not be returning to this location. read more

ASTONISHED how poor this B Evans has become. Hadn't been to this particular one in over 20 years but i am at the one on Snow about every two weeks and others. Was greeted and seated unwarmly by the host, server was in a real hurry and not patient when we needed some time to go over the menu (which recently changed AGAIN cuz the 41 g protein bowl was gone!!!) and more than 15 minutes went by before she came over to tell me that they were out of the filet of sole, SERIOUSLY!?!?!?! Agitated that i didn't know what else i could order when asked for her to return the menu. During all this, we were just sitting with our water and diet soda, alone, no food, no refills. I ordered steak and eggs since i hadn't eaten yet today and needed to protein big time. My diners chicken salad came out 7 minutes before my REORDER was delivered and the plate was not appetizing looking at all. The basted eggs were still 'snotty'/slimy and the Medium Well steak was Medium Rare to Rare, blood all over plate. Finished and had to pay right away since servers shift was over but couldn't leave until we were checked out/paid. My diner and i hadnt seen each other in YEARS and this place was our choice? Next time, we'll go to Dennys across the way where we could have had choices that were IN STOCK and employees who like where they work. You dont' like what you are doing, then quit and go elsewhere. Never planning on returning here, back to Snow Road which is close to ME but an hour from my dining cohort; this one was sort of in the middle. Those of you who read my dozens of reviews know i calls 'em like i see's 'em. Severely unhappy today with this choice of place and victuals. Going to Burger King tomorrow, their broiled burgers will be upscale to todays food. read more

This is the 2nd time that we were here and told that there would be a long wait because they were short staffed. The place was nearly empty when we arrived. They didn't even offer to seat us and get coffee. read more

Just left this restaurant... this has been the worst customer service I have ever experienced. I am only giving it a one star due to the fact that the food was good. So I walk in and sit at the bar where there was a little girl who may have been there with her parent (who works there). So as I sit there about 7 waitresses walk past me and never notice me. Even the little girls mother stopped to check on her, looked at me and kept walking. By now I'm thinking maybe no one is working the bar area, so I stopped a waiter and asked to order. She then stopped and took my order. Then two white men walk in and before they could even grab their seats at the bar area about 5 waiters run over to greetthem and ask them for their orders. This had truly upset me and I couldn't even finish my meal. I went to the cashier to pay and told a manager about my experience, he waived it off as if it was nothing. As I explained to him.. it was like he didn't want to hear it. I couldn't believe it! You're a nationally known restaurant and this is how you treat customers? WOW! This is serious and he needs to address his staff about customer service and racial bias training. As we watch this happen every where in the world today it makes me angry and upset that we still have to deal with racial inequality in 2018. If your are African American please be aware if you decide to sit at the bar area at this Bob Evans.. maybe you'll have a better experience. Or maybe not even eat here. Good luck! Will not visit this location again. Today- 07/15 After my review the General Manager- Adam Byers emailed me and offered that I come in for a second time to get the customer service that Bob Evans is known for. Friendly and welcoming! I brought my family in today for breakfast and met Adam at this location. The wait time was not too long and we were seated. Our waitress was very prompt and attentive and the food did not take too long to be served. She was awesome, I am truly upset that I can't remember her name! The staff today was friendly, attentive and welcoming. Thank you again for showing that Bob Evans can be that "Friendly Down on the Farm" restaurant. read more

I had wrote a review on this restaurant, and it looks like it has been removed! Well, the place is not Bob Evans down on the farm, it is Bob Evans down in the gutter!!!! Complete rip off, chicken had hard skin on it in the chicken and noodles, and in the pot pie, and green beans had a metallic taste. Portions were very small. I could go on an on, just do not go there they have no care about what they serve. They should be inspected. Linda L. read more

I just left Bob Evans and I am seriously disappointed. Our server Destinee was very pleasant but not very good at her job. She delivered our food without noticing we didn't have silverware. She brought out our order incomplete and never returned with the rest. After complaining to management she sent someone else to the table with the check. A simple I'm sorry would of been nice. Since I'm in the business I still would of left her a tip if she had done so. It's sad that my dad who loves Bob Evans probably won't go back again. read more

I'm staying at the hotel behind this Bob Evans location, I usually enjoy their food and service. I went yesterday for breakfast, it was so-so. Coffee was bitter, service was slow but food was good so I didn't say anything. Today, I went with my sister and brother in-law and it was absolutely horrible. We waited, no one in front of us for several minutes to be seated. Minutes later the server came by asked if we were ready to order and what did we want to drink. I got one cup of coffee. Just one, I would have loved to had a second cup, especially for the price they charge for lousy coffee. My sister never got the lemon she asked twice for, for her water. Our food, came out separately. We asked for extra napkins, never received them. Several minutes after we were done eating the server came to the table and said she would bring our check, but NEVER asked if we needed anything else. After waiting several more minutes while the server went asked with the gentleman seated behind us on a personal level, we gave up and went to the register. The lady at the register was very friendly so that made it a little better. But I don't feel one bit guilty of NOT leaving the server a tip. I won't be back though I'm in town for 4 more days. I'll go hungry or find somewhere else. read more

I would of gave them a review if i did not walk out.waited for20 mins and no-one even came to take order.horrible service