I will NEVER do business with Bluestone Vineyards again. I held my wedding there in April, which is supposed to be a once in a lifetime event. Jackie is incredibly unprofessional and will not help you in any way. Not only that, but the bar tenders were asking my guests for phone numbers, which is completely unprofessional. I'd like to mention that DeAnne had nothing to do with this. She was the only bright spot in this nightmare of an experience.
Jackie felt I asked too many questions and made that very clear. We went for a meet and greet with my mother in law and my husband to look at the centerpieces I had put together, to make sure they would look okay on the tables.
First, we showed up and she had no tables set up to put the center pieces on, knowing that's what we were coming to do. So we had to wait on that. Second, my mother in law had asked politely if we could put different center pieces out for the rehearsal dinner. Prior to this conversation, I had spoken with Jackie and asked if we could just sit outside and eat on the patio. We would bring plastic table clothes and trash bags. We wanted to eat pizza and chips, which is super simple and easy to clean. I had not had an opportunity to speak with my mother in law yet, so she just asked Jackie if that was okay. I just explained no, that if we wanted to do centerpieces and other things, we would need to pay to have it, because that would require more work for the venue; which was completely true and was informative to my mother in law. That was the only time I mentioned money, that was it.
I called to apologize (while I was in a nail salon full of about 20 people, so 20 witnesses can attest to how she spoke to me) because she said she was "done" with me and didn't want to deal with me anymore. She said that I asked too many questions and needed too much from her and that I kept asking for free things. She said my mother in law was rude to her about wanting to pay for the rehearsal. She said that her and her staff had a BETTING pools going on, for how many times I would reach out to her before my actual event. She didn't want to deal with me, that she had never had a bride that was so needy and asked so many questions. She said I was too much and that I wasn't worth the time or money I had paid.
Let's say that's true, even if I did contact her too many times. That is extremely inappropriate and I would NEVER in my life talk to a paying customer like that. I have run many events for 300+ people and I would never speak to someone like that.
I apologized profusely on the phone and said I didn't mean to offend her. That I thought the questions I had asked, were all things she would want to know, or be aware of. You can ask the 20 other people sitting in the room, I probably said sorry 20+ times in this conversation. I was absolutely nothing other than polite to her and she absolutely berated me.
My mother in law only asked 1 time about the rehearsal dinner and I just explained to her why we couldn't do center pieces and extra things. That was the only time she even address Jackie about anything, and she wasn't rude, she asked a question. If you know my mother in law (and half of Harrisonburg does), you'd know she's the nicest person you've ever met. She would never intentionally try to offend someone, it's just not in her nature.
The only 2 things I mentioned about being "free," was the rehearsal (which required 0 effort on her part and the chairs and tables were already set up outside, they leave them up 24/7) and the wine that they require you to buy in order to host an event at her venue. Now keep in mind, I didn't ask for the wine for free. At the beginning, I explained, I would like to pay the entire sum of the event. So $4,000+ at one time, so we could just be done with the cost.
All the questions I asked were things that I had no way of knowing without talking to her. It was things like, can I have fake flowers. I understood it was a vineyard and didn't want to ruin anything by having fake flowers in their yard. I asked about staking Sheppard hooks in the ground, which I thought was courteous, because again, I didn't want to ruin the yard. I asked about how many chairs they would put in each row, and how many seats they could fit at each table, so we knew how to seat people.
So she gave us a total and I told her that was to include all the wine. Well, she comes back a few months before the wedding (keep in mind, I booked the venue almost a year in advance) and she was asking for us to pay our remaining balance. I asked what balance since we paid the entire thing upfront. She said we had to pay for tax on the wine. I reminded her that we had already paid for all the wine at the beginning and she said, no not the tax. So apparently when you ask to pay for everything, she doesn't include everything. So I told her I would pay for the tax of the wine, but that it wasn't good practice for her to do this and that I found it slightly annoying to read more