The only reason I am giving this place any stars is because the beers were exceptional (especially if you love sours). However, the service here was trash and the lady with the tattoos and colored hair working behind the counter was insanely rude.
My friend and I decided to visit this brewery on Christmas Eve since it was one of the few spots opened till late that day in the city. Once we arrived, we noticed a few other guys at the brewery. We asked the lady at the counter if it was okay where we parked, as we did not want our car to get towed or ticketed, however she made us feel incompetent about not knowing for sure where to park. We are from out of town and simply wanted to confirm. I also had asked her between a few options which beer she recommends, and she gave me a disgruntled look and said she likes all the beers there. Very helpful... My friend and I placed another order for a beer and charcuterie board after our first round of beers. The lady seemed really angry at us for placing another order. Not sure why. I did not think there was a limit to how much we can order, especially given we had only placed one beer order each the first round. The brewery wasn't even busy. By the time we placed the second order, there were only 2 guys at the brewery, who she seemed to be a lot kinder/friendlier to and laughing along with. My friend and I were sitting outside, but whenever we came inside, the lady seemed to have an attitude and did not answer our questions/made us feel unwelcome.
My friend took her second beer order to the outside seating area, and as I was about to bring my beer order and charcuterie board out, the waitress rudely said "Merry Christmas," outright rolled her eyes at me, and ran to close the outside patio door where I was about to head out from with my beer and food. So, I had to use the other door to exit. Such a weird turn of events. Even my friend who was outside was wondering why the lady quickly ran to the door to close it as I was trying to head out through there. It was so odd, and I truly did not understand the hostility the lady had towards my friend and I. It seemed like the lady did not want us to return inside (probably because she was too busy talking to those 2 guys at the counter, and did not want us "interrupting"). Really not sure what she had against us. Also, the charcuterie board she made us barely had any cheese in it, and she skimped on the other items on the board as well. She really had it out for us for no reason. I guess the lady was angry about working a shift on Christmas Eve... I don't know, but that is not an excuse.
We did not feel welcomed at the brewery, and the lady really made us feel like she was obliging us. We were being nothing but kind and respectful and were really excited to visit this brewery as we love sour beers. The service made this experience unenjoyable and we are not sure if we will be comfortable returning again the next time we visit Austin. read more