We hired GP&A after speaking with several pool companies and chose them specifically based on their…read morereviews praising quick response times and communication. Unfortunately, that was not our experience. We did the "Green-to-Clean ($800)". It took SIX weeks. We had to repeatedly follow up because they would go ~2 weeks without showing up or communicating. When we asked, we were told there was an emergency situation, we tried to be understanding, but there was no proactive communication on their end. We decided weekly service ($250/month). After the initial clean, we signed up for weekly maintenance. Within 24-48 hours of each visit, chlorine levels would drop back to 0 ppm. GP&A's explanation was that our pool system was outdated and needed to be replaced. However, we had two separate pool inspections done when we purchased the home, plus 3-4 other pool companies assess the equipment, none of them flagged the system (installed in 2017) as a problem requiring replacement. Upsell attempts: GP&A quoted us a full system replacement (under $6,000) and then a filter replacement (~$2,200) before they said they could continue service. We decided to move on to another provider. End of service: We asked if they could continue maintaining the pool through the end of the month. Their last visit was six days before the final day of the month (image attached). The pool was visibly green and in poor condition by end of month (again they serviced it 6 days ago and it is this green; not adding enough chlorine). When we brought this up, they responded that the condition was "consistent with the unresolved filtration issue for which repairs were recommended", essentially placing responsibility on us for not purchasing their repair package. We were looking for a long-term, trustworthy pool service company. What we experienced was poor communication, inconsistent results, and recommendations that no other company has supported. I cannot recommend GP&A based on our experience.

Average price compared to others. Service declined to the point that it was more of a headache…read morethan anything else. Promises of services were not kept and an attitude from the owner, Japi, that he really only cares about checking the 'completed box' and collecting payment. Suggest you find a company that actually cares about their customers...

Started out great, then switched cleaners and went downhill. Call never returned or they showed up…read moreunexpectedly. Asked my tech for a small repair, he Vc told me it would take weeks. I bought the part and had it installed w /in an hour. They showed up the next day unannounced. If u have cameras, the 2 nd pool guy did the minimum work. Never knew cleaning a pool was sooooo difficult . Their person who runs the place is cool. No quality in their work. Messages never returned

after many failed attempts to have my pool issues fixed a friend recommended A and C pools...oh my…read morewhat a pleasure to have David work these issues methodically and effectively one by one. He fixed things and shared details of what he found and what he was doing. He had everything working perfectly within no time. I was so happy I found this company and especially David that I had automation for pool (phone app mgmt) added and he had that in no time. I can't tell you how great it feels to have a knowledgeable person with great manners and excellent communications skills to work with. the cost of getting this done is priceless for me but their pricing was most cost effective than others. the key for me is the skill, knowledge and communication they have shown. I am indebted to my friend who got me connected with A and C pools.

For anyone looking for pool repair or service in North Texas, I highly recommend Aqua Pool Care in…read moreAllen. I rarely post online reviews but I can say honestly I've been very happy with the service and follow-up by Brian and his team. Great, on-time service. I wouldn't hesitate to call on them again.

I was referred to Aqua Pool Care by my home warranty company for an issue that was not going to be…read morecovered by my warranty, as my spa was draining into the pool anytime I turned on the spa equipment leading me to believe one of my actuator valves was broken. Before setting up an appointment, the receptionist connected me to the owner who personally walked me through various diagnostics on my pool/spa equipment. Thanks to his expertise and excellent communication, I was able to resolve my issue over the phone, saving me both time and money. I will use Aqua Pool Care for all my pool issues going forward, whether under my home warranty or not, as they have proven themselves a company that knows pools and truly cares about its customers.

Mr. Pool Leak Repair are the best! I had leakage from my pool for months and didn't know from…read morewhere. I called Mr. Pool Leak an with the help of Davids expertise not only did they fix my pool. Now I'm ready for summer!

From the owner: At Mr. Pool Leak Repair, we specialize in finding and fixing even the most stubborn pool leaks…read more Whether it’s a hidden plumbing issue underground or a crack in your pool structure, our team uses advanced, non-invasive detection methods to pinpoint the problem and get it fixed fast. We’re not just a leak detection company—we handle the entire repair process too. From skimmers and return lines to structural cracks and equipment leaks, we do it all in-house. Homeowners trust us for honest assessments, detailed inspections, and long-lasting repairs that help protect their pool investment. What sets us apart? - 3 year, 4 year, and Lifetime Warranties on eligible repairs - Full-service repair team—no need to call anyone else - Fast response times and friendly, professional technicians - Local experts who understand Texas soil, weather, and pool conditions If your water bill is rising or your pool is constantly low, don’t wait. We’re here to help.

Excellent pool cleaning company! Been using them for several years. Mike and Chad always go above…read moreand beyond and are always willing to work with you. They always do great work - fair and honest. Highly recommend!! A++++ service!

Were first time pool owners and our backwash valve went out and we were in panic! The guys answered…read moreour call ON A SATURDAY and came to our rescue! They replaced it with no problem and even answered questions about pool maintainance! Thank you all for helping us out today!!!

We used this company to resurface our pool, and the results were excellent. It took a little while…read moreto hear back initially about getting a quote, but once we did hear back the communication was good. We chose Blue Oasis because they had excellent reviews and their quote was a good value compared to others we have received. Overall I am happy that we used them for this project.

Started my new pool servicing with Blue Oasis Pool Service. They came out for the first time today…read moreand I was extremely impressed. Our pool is sparkling clean. Pool tech came out and was very friendly an knowledgable. They even send you an email each visit with a photo and report of water readings including chlorine, pH, alkalinity etc. levels. Off to a great start! We are very pleased with their service.

After calling around to multiple pool companies and a plumber with no luck getting my clogged…read moreskimmer line fixed, I reached out to Robert. He was incredibly helpful - took the time to walk me through exactly how to fix it myself. Thanks to his guidance, I was able to clear the blockage and get the line flowing again. Knowledgeable, generous with his time, and genuinely wanted to help. Highly recommend!

I've never owned a pool before, and when we moved into this house the pool was abysmal. I threw out…read moresome quotes and Robert responded, offering to come over and check it out. He knew instantly something was wrong as soon as he opened the door to the backyard. Long story short, he is nothing short of a wizard when it comes to pools. Super knowledgeable, eager to teach, and most importantly, gets the job done perfectly. His prices are more than reasonable and highly competitive. 11 out of 10 - A rating rarely given (if you've read my other reviews). Don't bother looking for other businesses and just go with Robert.

I moved to Texas January 2025 and purchased my home that has both a pool and a hot tub. With the…read moreupcoming freeze as a 1st time pool owner I was nervous because of all the horror stories on Social Media. Brad from Puddle Pool said "at any point please reach out to me". And when I did he immediately responded. I can't say THANK YOU loud enough to show my appreciation. You have a CUSTOMER in me for as long as I'm in Texas

From the owner: Puddle Pools is making Pools and Hot Tubs sparkle across McKinney, Allen, Fairview, Prosper,…read moreCelina, Little Elm, Aubrey, Oak Point, Parker, Lucas, Melissa and West Frisco. At Puddle Pools we don't just skim the surface we bring our A-game with friendly smiles, clear chats and prices that won't make you do a double take. As local pool experts, we're thrilled to share our top-notch customer-first mojo with our community. Whether you are a home owner looking for a back yard paradise or managing a commercial pool, we'd love to show you the Puddle magic.

Tried to use my 20% off coupon but was not honored because "I first needed to bring water for…read moretesting". Really? Enjoy the $20 you earned on me, I'll be shopping supplies on Amazon from now on. Hope it was worth it to you.

Let's Talk. My son has been patronizing Leslies for quite a…read morewhile and when they had a sale on the pool pump he needed - that came with advertised free installation, and he ordered it. Leslie called him and said that the pool pump was not a free installation and that the ad was a mistake -- which was the company trying to get out of it as the pool pump itself has "free installation" listed under the part. We kept the copy. Then they agreed and later verified the free installation. However, Leslie said it was a "marketing mistake" and after numerous calls to management and corporate, they finally agreed to do the installation. The installer refused to come out, saying he didn't work for free (Leslie should be paying him in this case). After numerous additional calls to the store and manager, the installer said he would come out, but the store now said there was a $40 "travel fee" for the installation. AGAIN, after numerous calls to the manager and corporate, they said the $40 was for gaskets and would have to be paid by my son. Ok - my son was willing to pay that. The installer arrived and took the pump apart and said that there was a stripped screw that would have him break the impeller to get it out and that the cost now jumped to 370+ dollars. AGAIN, AGAIN, after numerous calls to the store and corporate, they got the estimate down to parts cost which now totaled roughly $173. My son didn't like this but agreed to pay for it. Then the installer said that he needed a reverse-threaded screw that the store didn't carry. He told my son that he would have to order it and when it came back in, he would come back and install it. My son called the store and guess what? They had it in stock. My son told the installer and he said, "it was too late and he had to come back later to do the work." The installer was full of excuses and delays which tells you what my son thinks of Leslie Pool Supply. On top of making 14 calls in the past 2 days to both corporate and the store, he now has to wait until next Thursday to have them finish what they started. If this sounds like the kind of Pool supply company you want working for you -- you can have them. See the picture below for how the installer left my son's pool. This sounds like something the FTC would love to hear about. Let me know if you have had the same problem with "free installation" at Leslies Pool Supply.

I have used Pure PH Pool service for the last 5 years. I ama real estate Broker and he has visited,…read morerepaired, and serviced nearly every pool home I have had transaction with during this time. He is reasonable, fair, responsive and his work is above reproach! His remodel work is beautiful! I tell all my pool owners to consider Pure Ph for their service and remodel needs!

great guy, does an excellent job. Owner answers the phone and he is the one that shows up every…read moreweek.